Process - Recent Threads

RE: How to Query Process Instances with Errors

rameshm587235 — Mon, 29 Jun 2026 05:32:38 GMT

Hi Mayank,

Hope this will help.

you can filter process with errors as below

1. create process report (report type-process , all process)

2. open the process report add columns Num_Active_Task, Num_Problem_Task, ProcessInstanceId as attached

3. use that report in query process analytics to filter processstatus is active and Num_Active_Task=0

This will return errored process.

In some scenarios, process instances would have been paused ,say if pause on error is selected as true in write records and write records failed, in this case instance status is paused and unattended error task (write records), you can try filter by adding additional or condition in query filter like processstatus is paused and(or) Numb_Problem_Task > 0 to check if this works.

Additionally, you can add column Proceess Variable pv!ErrorDetail in your process report and if process variable stored error when error occurred in your process model then you can utilise it here to track error detail and take action based on it.

however, if your process model handled exception with exception handler error task(suppose assigned to ‘Technical Support’ group) then this will not appear in this report as there is active exception task for Technical Support group.

in this case,

1. create process report (report type-task , all task)

2. open this process report add columns TaskId, ProcessInstanceId, TaskAssignees as attached

3.use that report in query process analytics to filter taskstatus is assigned, accepted and(or) TaskAssignees=‘Technical Support’ and(or) TaskName contains starts with ‘Exception/Error ……xxxx’(if you followed unique names that exception or error task always starts with Exception…..xxxxx or Error….xxxxx irrespective of different process models or applications)

This will return process instances which contains exception task with task id.

you can orchestrate robotic task to login to admin console, check process with errors checkbox in monitor view and the click on view unresolved error which will return a table process instances id with error details that you store it in excel for review or take action based on error suppose want terminate process instance in the flow. But need to analyse the impact on the volume, system load and do in non business hours if suggested

How to Query Process Instances with Errors

Mayank_Verma — Wed, 17 Jun 2026 08:03:16 GMT

Hi Team,

We have a requirement of querying all processes with an error in our application and send recurring reminder emails to fix that problem (every 5 minutes). Process Report seems to not have such feature. Can anyone please guide on a potential solution here?

Thanks!

RE: How to Query Process Instances with Errors

Mayank_Verma — Mon, 22 Jun 2026 11:52:00 GMT

Thank you so much for this Bhirundha

RE: How to Query Process Instances with Errors

Bhirundha — Fri, 19 Jun 2026 11:41:48 GMT

Hi Mayank_Verma

Please check this plugin: Appian Community, I hope this helps.

RE: How to handle service errors in process models

EREN_YEAGER — Thu, 18 Jun 2026 08:09:14 GMT

However, as the OP's screenshot shows an actual error on the node, the process execution will halt there entirely. While checking the integration response status code is excellent practice for handling API-level failures and informing users, it won't bypass a hard node error.

To handle these scenarios, I typically use an AND gate at the start to split the process into two parallel paths with a Terminate Process node (in processes where we know an hard error can appear or we need to monitor it right away):

Path 1 (Normal Flow): Executes the standard business logic.
Path 2 (Timeout/Exception Flow): Starts with a Timer Event (set to a buffer based on worst case scenario of path 1 execution tim, e.g., 2 minutes), contains email node etc.

If Path 1 completes successfully, the Terminate node kills the entire process instance, automatically clearing the active Timer on Path 2. However, if Path 1 gets stuck or errors out, the Timer on Path 2 will eventually expire, allowing the process to continue down an exception route to trigger a support email, log a database entry, or alert the user.

What Shubham suggested is an absolute best practice that should be implemented in every process involving external systems and integrations.

How to handle service errors in process models

Makkena Saikrishna — Wed, 17 Jun 2026 07:45:46 GMT

The code working from long back suddenly one day the integration failed due to service failure how to handle it

Process Model alert send to all admin even it set to specific user

Sorasit — Wed, 17 Jun 2026 03:01:33 GMT

I have process model which run subprocess.
Both main and sub process already set alert to specific user.

However, when error occur on sub process, alert email was sent to all admin in environment (admin@xxx.appiancloud.com)

Are there any workaround for this issue?

-----

Following is main and sub process configuration.

Main Process

Sub Process

RE: Process Model alert send to all admin even it set to specific user

Sorasit — Thu, 18 Jun 2026 04:54:33 GMT

Hello, Shubham Aware

I tried to select user within application's group. And it still alert all administator within Appian environment.

RE: Process Model alert send to all admin even it set to specific user

Shubham Aware — Thu, 18 Jun 2026 04:46:17 GMT

The alert falls back to all admins when the recipient can't be resolved i.e. the user is inactive or the value isn't the exact login username( select them via the picker so the correct username is inserted.)

RE: Process Model alert send to all admin even it set to specific user

Sorasit — Thu, 18 Jun 2026 04:38:10 GMT

Hi, Harsha Sharma .

Based on your suggestion. I already verifed some of it

1. Hope the process model is published

-> Yes. I already published

2. Check if the user is active

If the user configured in Alert setting is deactivated, all environment admins will be notified.

-> Yes. Selected user is active

3. As per best practice have a group of users configured in alert settings instead of a user.

-> Even I try to set group that consist 2 user. Alert stil being sent to all administrator in Appian

4. User's dont get promoted to higher environments, groups do!

-> What do you mean by "get promoted to higher environments" ?

Do you mean "User may not available if I deploy to another environment? (such as from devlopment to testing environment)

RE: Process Model alert send to all admin even it set to specific user

Harsha Sharma — Wed, 17 Jun 2026 15:05:59 GMT

Hope the process model is published. Check if the user is active. If the user configured in Alert setting is deactivated, all environment admins will be notified. As per best practice have a group of users configured in alert settings instead of a user. User's dont get promoted to higher environments, groups do!

RE: How to Query Process Instances with Errors

Shubham Aware — Wed, 17 Jun 2026 12:53:57 GMT

Stewart Burchell Even same question from my side.
When an unattended node errors out, the process shows as "Active" in process reports but "Active with Errors" in Monitoring view. Is there a way to query/detect "Active with Errors" state from a process report.

RE: How to Query Process Instances with Errors

Mayank_Verma — Wed, 17 Jun 2026 12:08:26 GMT

As mentioned above, I tried adding the filter to the Process Report. Unfortunately, it's not displaying any process instance though I have like 3 process instance errors.

RE: How to Query Process Instances with Errors

Stewart Burchell — Wed, 17 Jun 2026 12:00:09 GMT

Maybe I'm misunderstanding what you're asking? A process report can filter the list of processes based upon some criteria. If you're only interested in instances that are in error then you an use 'Status' set to 'Paused By Exception' as described. If you want data about those instances then that's available in the 'Data' tab:

You have access to anything you might have access to in the Process Model itself - pv!s, pm!s,pp!s...just select + New Data and pick what it is you're looking for.

See here for more details; docs.appian.com/.../Configuring_Process_Reports.html

RE: How to Query Process Instances with Errors

Mayank_Verma — Wed, 17 Jun 2026 11:55:30 GMT

Stewart Burchell - Maybe there is a miscommunication from my end. I want to get the details of processes that are active and in errored state. Are those also filterable with process reports?

RE: How to Query Process Instances with Errors

Stewart Burchell — Wed, 17 Jun 2026 11:51:23 GMT

Hi Mayank_Verma - an instance is not Active if it is 'Paused By Exception'. There are a few other Statuses that it can be in:

RE: How to Query Process Instances with Errors

Mayank_Verma — Wed, 17 Jun 2026 11:15:08 GMT

Hi Stewart Burchell , would this also include active processes with errors?

RE: How to Query Process Instances with Errors

Stewart Burchell — Wed, 17 Jun 2026 11:04:55 GMT

Process Reports do allow you to filter on the Status and you can select 'Paused By Exception' for instances that are in error.

(on the reminder....I would caution you to consider what might happen if there were a very large number of process instances in error and you were sending emails every 5 minutes for all instances...you might want to think of a digest email e.g. "There are 97 instances of XXX process in error since <dateTime>" or similar...but even here, every 5 minutes seems like you'd end up spamming the recipients unnecessarily...)

RE: How to handle service errors in process models

Shubham Aware — Wed, 17 Jun 2026 07:55:35 GMT

Add an XOR path after the Integration node that checks success. Add an XOR path after the Integration node that checks success. On failure: show a user-friendly message and log error.message.
The Integration smart service returns errors in its result (it doesn't throw), so for transient cases (timeouts, 408/503) build your own bounded retry loop with a timer.
https://docs.appian.com/suite/help/26.5/Integration_Tutorial.html#add-error-handling
https://docs.appian.com/suite/help/26.3/Automatic_Error_Handling.html

RE: Process Model (Sub processes are not starting)

Harsha Sharma — Mon, 15 Jun 2026 14:35:05 GMT

Once the subprocess completes by reaching an end node you should see the status as Completed. Inspect your subprocess instances if they have any errors or is paused at a node or is still in progress!

Process Model (Sub processes are not starting)

Tulasi Venkata Siva Kumar Degala — Sun, 14 Jun 2026 05:00:42 GMT

I have a question regarding the subprocess status shown in the attached screenshot.

The subprocesses are displaying the status as "Unattended" instead of "Completed". I have configured the subprocess node to "Run as whoever designed the process model" in the assignment settings.

Could you please help me understand why the subprocesses are still showing as Unattended rather than Completed?

I've attached the screenshot for reference.

RE: Process Model (Sub processes are not starting)

Shubham Aware — Mon, 15 Jun 2026 13:27:46 GMT

Run as designer only controls permissions, not the node type. A subprocess stays Unattended while active and turns Completed only when its instance reaches a valid end node, so yours is likely still running or stuck on an internal node.

RE: Start process smart service triggers another process twice

cuongn393331 — Tue, 02 Jun 2026 15:48:04 GMT

Hi Richard, i have same issue as you, extra process node with no instances. Have you got solution for this yet?

Start process smart service triggers another process twice

Richard Michaelis — Wed, 11 Nov 2020 09:46:33 GMT

background information:

We are working on Appian 20.2 on premise.
the application we are talking has a lot of processes. around 300 started in 30 minutes, which are working fine. Another 9400 in the upcoming 9 hours, which are not working as expected

Process context.:
I have a main process, which is initially started by start process. This works fine. Then this main process is searching via script task for an id, which is saved in the process as process variable.
The rule in the script task uses a "a!queryEntity_18r3" to load this id from the wanted table. This all works fine so far and through all processes.
last step before finishing the process via end event, a "start process smart service" starts the same "main process" for the newly found id.
so we have a long chain of processes wich are starting and are started by a process (instance) of the same model.

Issue:
after several processes (300 processes or 30 minutes), we got the issues, that the start process smart service is starting two other processes, but it has still just 1 instance.
All double processes have the same previous loaded initial id, they all load and calculate the same process values, even the same "next id" via query entity and all are starting the same new process.
so we have a chain with two processes now.
This happens after 5 hours another time, so now we have three processes running the same time with the same exact data.

Could this be an appian bug, because of to much processes in a short time for engines or other possible reasons?

Capture error from the process and show in the interface

dipaliawaghade — Tue, 26 May 2026 11:35:42 GMT

We have 4 query database smart service nodes in the process model which we are triggering through interface using a!startProcess() based on selected action like add,update and move but business want us to show real time error in the interface if any node fails or process fails, how can we achieve this?