The RPA agents go offline when the AWS server is shut down.

RE: The RPA agents go offline when the AWS server is shut down.

Enochian01 — Mon, 04 Sep 2023 13:35:54 GMT

Hello Nisha, were you able to resolve your problem? I happen to be experiencing the same issue.

RE: The RPA agents go offline when the AWS server is shut down.

nishav0001 — Fri, 07 Jul 2023 15:00:41 GMT

Hi,

We are actively progressing with the steps you recommended and will ensure to provide you with timely updates.

Thanks.

RE: The RPA agents go offline when the AWS server is shut down.

steved3981 — Fri, 07 Jul 2023 08:23:04 GMT

Hello

To resolve the connectivity issues between your development and testing AWS servers, review server status, validate security group rules, examine network ACLs, check VPC configurations, inspect routing configurations, test network connectivity, monitor system logs, enable logging in the RPA agent, and engage AWS support if needed.

Hope it will helps you.

RE: The RPA agents go offline when the AWS server is shut down.

nishav0001 — Fri, 07 Jul 2023 08:07:47 GMT

Hi,

Thank you for the response. In order to resolve these connectivity issues, could you please provide a detailed explanation of the steps involved? This will enable me to perform the necessary actions and effectively address the problem.

Thanks.

RE: The RPA agents go offline when the AWS server is shut down.

steved3981 — Fri, 07 Jul 2023 07:48:10 GMT

Helllo

To resolve the interruptions in the RPA process, we need to investigate the connectivity between the development and testing AWS servers and address any potential network issues. Thanks

RE: The RPA agents go offline when the AWS server is shut down.

nishav0001 — Fri, 07 Jul 2023 05:36:14 GMT

Hi Tien Bui I appreciate your response to my question.

While we have taken steps to address the auto sign-in issue through a ticket, our primary concern revolves around ensuring that the bots are deactivated upon disconnection from the AWS server, particularly for the dev agent. It is worth noting that even with the utilization of the "run as administrator" option and keeping the AWS open, the bot continues to function, but unfortunately, it goes offline once the connection is lost. Despite attempting the auto sign-in approach based on documentation, it has proven ineffective in resolving the issue.

Thanks & Regards,

Nisha Vincent.

RE: The RPA agents go offline when the AWS server is shut down.

Tien Bui — Thu, 06 Jul 2023 16:00:36 GMT

Hi Nisha, could you open a support case so we can investigate why the automatic sign-in service isn't restarting your agent?