Appian RPA Agent/Robot goes offline

RE: Appian RPA Agent/Robot goes offline

Arul — Fri, 31 May 2024 03:18:41 GMT

If you are new to RPA. These are the basics

1. Run your BOT as administrator
2. Check your operation console
3. If the bot is unable to retrieve the element, it will go offline or disable. You will need to wait for 30 seconds until the bot comes back online or standby. (check RPA configuration log)
4. If the bot is still offline after 30 seconds, you don't need to download it. Instead, go to your folder and run the agent again.

RE: Appian RPA Agent/Robot goes offline

Akshay — Thu, 30 May 2024 13:12:10 GMT

You need to click on the installed application in the local machine, refresh the bot page.. It will come online

RE: Appian RPA Agent/Robot goes offline

karanl3932 — Tue, 28 May 2024 13:22:29 GMT

Hi,

When RPA task encounters some error or you abort the RPA task it takes some time to come back online again.

RE: Appian RPA Agent/Robot goes offline

Hirushiharan — Fri, 10 May 2024 06:44:11 GMT

Hi ,

I've encountered a similar situation. Whenever there's an error in the RPA task, the bot goes offline for a few seconds (10-20 sec) before coming back online. I recall this being the typical behavior for Appian RPA. Is this the same scenario for you as well?

RE: Appian RPA Agent/Robot goes offline

Randall Richeson — Tue, 25 Jul 2023 15:15:40 GMT

It looks like there could be a certificate not trusted by the JVM based on the following message.

Caused by: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target.

RE: Appian RPA Agent/Robot goes offline

Ponnuchamy Arumugasamy — Mon, 24 Jul 2023 11:13:46 GMT

Hi Tien Bui,

I have tried and still I am facing the same issue. Please find the attachments for your reference. Thanks!

RE: Appian RPA Agent/Robot goes offline

Ponnuchamy Arumugasamy — Sat, 22 Jul 2023 16:08:30 GMT

Sure. I will do. Thanks a lot!

RE: Appian RPA Agent/Robot goes offline

Tien Bui — Fri, 21 Jul 2023 15:15:27 GMT

I would just comb through your machine to make sure all instances of the agent have been uninstalled. Then just start fresh with a new download and installation of that robot. You can also try to just delete the current robot from the RPA Console, create a new one, and try again if you want to start completely from scratch.

RE: Appian RPA Agent/Robot goes offline

Ponnuchamy Arumugasamy — Fri, 21 Jul 2023 15:00:33 GMT

Hi Tien Bui,

Actually I downloaded the same agent more than two times and installed it in the same local machine (uninstalled the older version before installing the latest rpa-installer). How to fix this issue? Thanks!

RE: Appian RPA Agent/Robot goes offline

Tien Bui — Fri, 21 Jul 2023 13:32:16 GMT

Are you re-installing this agent anywhere, or is anyone else trying to download the same robot onto their machines? Re-downloading the installer will invalidate your current agent.

RE: Appian RPA Agent/Robot goes offline

Ponnuchamy Arumugasamy — Fri, 21 Jul 2023 13:28:34 GMT

PFA for the screenshot of Error log

Also, PFA for the log file

community.appian.com/.../jidoka_2D00_client.log

RE: Appian RPA Agent/Robot goes offline

Randall Richeson — Fri, 21 Jul 2023 13:19:15 GMT

You can find this on the host machine where the agent is installed. Here is an example.

RE: Appian RPA Agent/Robot goes offline

Ponnuchamy Arumugasamy — Fri, 21 Jul 2023 05:35:55 GMT

Hi Randall Richeson,

Thanks for your reply. As I am new to Appian RPA, May I know how to download "jidoka-client.log file"?

RE: Appian RPA Agent/Robot goes offline

Randall Richeson — Thu, 20 Jul 2023 18:47:33 GMT

Is there an ERROR message in the jidoka-client.log file? If so, the message may help further troubleshoot the root cause.