Robot status offline

RE: Robot status offline

SRINIVAS M — Wed, 10 Jul 2024 04:26:59 GMT

Hi,

To address the issue of your robot status showing as offline and the error "Resource/nodeNotSet v9.10.1," it's recommended to activate the robot from the host machine each day before use, instead of downloading a new agent repeatedly. Also, ensure the AppianRPA.properties file in your installation directory is consistent and not being modified or reset by system processes or settings changes.

RE: Robot status offline

miguelangel.carnero — Tue, 09 Jul 2024 14:19:01 GMT

Hi again Sri Ram Kaja , could you please open a Support Ticket for us to investigate this specific case further? We want to analyze why it wasn't working so you wouldn't need to change your configuration.

RE: Robot status offline

miguelangel.carnero — Tue, 09 Jul 2024 08:17:04 GMT

Ok. Now your Robot Keys are rotating automatically. You need to check the option "Enable manual robot key rotation". This way you will control when to rotate the Robot Key. Here you have the related documentation:

https://docs.appian.com/suite/help/24.2/rpa-9.11/manage-robots-installation-config.html#manual-robot-key-rotation

Please let us know if this works, ok?

RE: Robot status offline

Sri Ram Kaja — Tue, 09 Jul 2024 08:07:50 GMT

My configuration is same as what is there in the above screenshot.

And the fie name is AppianRPA.properties. And the file is present in below path.

C:\Users\username\AppData\Local\Appian RPA

But If I dont want to do manual robot key rotation, how should I proceed?, Is there any other way?

RE: Robot status offline

miguelangel.carnero — Tue, 09 Jul 2024 07:39:17 GMT

If you don't want the Robot Key to change, you have to check the option "Enable manual robot key rotation" in Appian RPA > Settings > Configuration > Security Policies (screenshot)

Can you check which configuration do have on that option? Also, can you confirm the name of the file where the Robot Key is stored? Thanks.

RE: Robot status offline

Sri Ram Kaja — Tue, 09 Jul 2024 05:00:27 GMT

Hi miguelangel.carnero ,

As you have said, I have launched the agent today and checked the properties file. Actually robot key got changed today.

Is it an expected behaviour? If not, how to overcome this issue

RE: Robot status offline

Sri Ram Kaja — Mon, 08 Jul 2024 10:13:34 GMT

Ok, I have copied the properties file in separate folder. Will check tomorrow if anything happens with the details

RE: Robot status offline

miguelangel.carnero — Mon, 08 Jul 2024 09:56:10 GMT

Ok, let's try another thing before opening a Support Ticket. The issue seems to be related with the AppianRPA.properties file. Do you have access to this file in the folder where the installer is located? If yes, please, make a copy of that .properties file a place it in a different folder (file V2). Tomorrow, 1) compare both .properties files (the one placed in the folder with the installer (file V1), and the copy you made and placed in a different location (file V2)). They should content the same, we just want to double check if your host Machine is doing something with that file V1. Then, try pasted the copied file (V2) that you placed out, again the folder, and launch the installer, and let's see if the robot gets online.

Let us know tomorrow if this works, ok? If not, a Support Ticket would be required for further investigation.

RE: Robot status offline

Sri Ram Kaja — Mon, 08 Jul 2024 09:00:43 GMT

No, its not community edition. Its partner site. I have done the above steps as you said. If I download new agent, it is working as expected on that day. I can quit the agent and then again launch it and its working only for that day.

On the next day, If I launch same agent, its not working and showing above message

RE: Robot status offline

miguelangel.carnero — Mon, 08 Jul 2024 08:54:54 GMT

I assume this is an ACE site, right? In the folder where the installer is located, there is also an uninstaller file. Are you using this uninstaller before downloading a new robot?

If not, please try uninstalling the robot by executing the uninstaller file. This will clean up the whole folder. Then, download a new robot, launch it and quit it. Then, try launching it again by executing the installer placed in the folder.

If yes, please open a support ticket because this may need further investigation, ok?.

RE: Robot status offline

Sri Ram Kaja — Mon, 08 Jul 2024 08:44:04 GMT

I am pasting the screenshot here miguelangel.carnero

Then I download new one and its working fine after I download new one

RE: Robot status offline

miguelangel.carnero — Mon, 08 Jul 2024 08:38:29 GMT

Can you provide a screenshot where that message appears? The more info the better.

RE: Robot status offline

Sri Ram Kaja — Mon, 08 Jul 2024 08:34:35 GMT

Hi miguelangel.carnero , I am doing same, but still the robot status is offline and and its installed but it is saying Resource/ nodeNotSet v9.10.1 .

Because of that I download the agent again.

RE: Robot status offline

miguelangel.carnero — Mon, 08 Jul 2024 08:32:23 GMT

is right. Sri Ram Kaja once you quit a robot, the next day you have you activate it again in the host machine before executing the Robotic Task, so the robot will switch Online before execution. To do it, just go to the folder where the installer is placed, and double click on the installer file. That will activate the robot.

RE: Robot status offline

kapilsharma — Sun, 07 Jul 2024 12:47:53 GMT

You just need to activate the robot from your system first rather than downloading the installer again & again.
Follow the below documentation:
docs.appian.com/.../agents.html