Retrieve Variable from RPA Smart Service

RE: Retrieve Variable from RPA Smart Service

The Dean — Thu, 15 May 2025 11:53:53 GMT

Hi,

Yes, As previously mentioned, it was a test. It was to see if it was a permissions issue, I give it a user with the highest permissions in the system.

It is run by initiator by default.

My issues was that the default datatype appian chose for Variables was Text when it should have been Map, I've selected Srinivas M 's answer.

RE: Retrieve Variable from RPA Smart Service

SRINIVAS M — Thu, 15 May 2025 06:09:57 GMT

Welcome..

RE: Retrieve Variable from RPA Smart Service

The Dean — Tue, 13 May 2025 07:41:47 GMT

Thank you very much, this helped! I had to make the Variable a type Map in the PM rather than the autogenerated text type is made.

RE: Retrieve Variable from RPA Smart Service

Stefan Helzle — Mon, 12 May 2025 14:10:17 GMT

I cannot give you the exact answer. My experience with RPA limited. But yes, that's the idea.

And solving such problems always means to reduce complexity until things start to work. Then understand, and then add more things one step at a time. This is how I work each of my more than 5400 days with Appian.

RE: Retrieve Variable from RPA Smart Service

The Dean — Mon, 12 May 2025 14:01:41 GMT

I shall attempt that again. I was hoping to see what is causing my issues for this.

My understanding would be that the Smart Service would pass back the information when the variable in the Robotic task is updated, through the 'Save Into' on the data tab, inputs.

RE: Retrieve Variable from RPA Smart Service

SRINIVAS M — Mon, 12 May 2025 13:51:30 GMT

Once you can try...same problem I faced...but target done.

RE: Retrieve Variable from RPA Smart Service

Stefan Helzle — Mon, 12 May 2025 13:50:20 GMT

OK. Then I suggest to create a minimum research model+bot, just to understand how to pass data from a process to the bot and back.

RE: Retrieve Variable from RPA Smart Service

The Dean — Mon, 12 May 2025 13:43:14 GMT

The initial idea was to pass the retrieved number back out of the Smart Service. The PM above was an attempted work around to try get the bot to initiate a PM because it can feed the number easily.

Our perfect solution would be to retrieve the variable from the Bot Smart Service and continue one with the PM that called the Bot Smart Service.

This is the hope. I can't seem to retrieve the information out of the Robotic Task from the Smart Service.

RE: Retrieve Variable from RPA Smart Service

Stefan Helzle — Mon, 12 May 2025 13:34:42 GMT

This is still wrong. These nodes must be run as an automated activity.

But then, where are you actually stuck? Are you still trying to fetch that serial number from the robotic task? If yes, trying to start a model from the robot does not feel like the right way to go.

My approach would be to create an Appian process model. This model runs that robotic task, fetching that serial number.

RE: Retrieve Variable from RPA Smart Service

The Dean — Mon, 12 May 2025 13:06:12 GMT

I have the Variables mapped to a variable. At the moment, when the Bot completes, the autocreated variable outputs a string of text of only the variable names without spaces and no data from what I can see.

Should the type be of type Map instead?

RE: Retrieve Variable from RPA Smart Service

The Dean — Mon, 12 May 2025 13:03:01 GMT

You're right. This was an attempt to see if a permessions thing was an issue. It is assigned to to the initiator at the moment.

This is my attempt with using CDT's instead. (Same PM just a different approach to try find a solution)

RE: Retrieve Variable from RPA Smart Service

Stefan Helzle — Mon, 12 May 2025 06:28:38 GMT

And I think that this "Write Records" node should not be assigned to a person, but run by the system.

RE: Retrieve Variable from RPA Smart Service

SRINIVAS M — Mon, 12 May 2025 05:12:57 GMT

are you mapped ?