I have some esclation timers that I set up on a task. I'm using the escalate

RE: I have some esclation timers that I set up on a task. I'm using the escalate

mjmallet — Fri, 28 Feb 2014 20:34:12 GMT

I was able to make it work with some tweaking. For escalation at 2 weeks I have created an escalations for day 10, 8 and 6. This is day 10 example. This prevents that if the end date is changed, the escalation will only work if "now()" is in range of the escalation. (it's not perfect but it's better than receiving all prior escalations)

Escalate at the date and time specified by this expression: = workday ( pv!end_date , - 10 , cons!holidays_date )

I added this condition and the bottom:

now ( ) >= workday ( pv!end_date , - 10 , cons!holidays_date )
now ( ) <= workday ( pv!end_date , - 9 , cons!holidays_date )

RE: I have some esclation timers that I set up on a task. I'm using the escalate

mjmallet — Fri, 28 Feb 2014 20:26:13 GMT

Sorry what I meant by "email" is the actual escalation notice sent via email from the system.

RE: I have some esclation timers that I set up on a task. I'm using the escalate

Stefan Helzle — Wed, 26 Feb 2014 12:08:27 GMT

You could send a message to a process start node which then decides on what to do depending on the state of the task. The message contains the process id of the sending process and you can do reporting on tasks of this process to determine escalation status.

RE: I have some esclation timers that I set up on a task. I'm using the escalate

aayusha — Tue, 25 Feb 2014 23:43:58 GMT

As there is no directly sending email via escalations, I would suggest to have this all the email alert separately and use timers and xor events to send emails. This would give much better handling of escalations emails.

RE: I have some esclation timers that I set up on a task. I'm using the escalate

mjmallet — Tue, 25 Feb 2014 00:56:19 GMT

The reason I'm going complicated is that the client wants this type of escalation.

4 weeks prior - 1 email
3 weeks prior - 2 emails
2 weeks prior - 3 emails
1 week prior - daily emails until completion.