Regarding automation of mailbox attachements and take action on attachements automatically in mailbox in Appian

RE: Regarding automation of mailbox attachements and take action on attachements automatically in mailbox in Appian

himanshus286423 — Wed, 06 Sep 2023 22:34:32 GMT

Thanks stefan above method of email message to process really works

RE: Regarding automation of mailbox attachements and take action on attachements automatically in mailbox in Appian

Mathieu Drouin — Wed, 06 Sep 2023 11:45:52 GMT

The disadvantage of the poller is indeed the polling.

On the flip side though, I'm personally a fan of the Graph Poller approach for its increased flexibility.

- Supports multiple inboxes

- Easier to manage (debugging, retention, filtering etc.)

RE: Regarding automation of mailbox attachements and take action on attachements automatically in mailbox in Appian

Stewart Burchell — Wed, 06 Sep 2023 09:52:22 GMT

Just to elaborate a bit more on these two options...you'd need to consider whether what you're doing is time-sensitive and what the second (polling the mailbox) polling interval should be set to. Personally I would always try for the first pattern (event-driven) as you'll get more near-realtime behavior and you're not generating unnecessary traffic across the network by polling periodically.

RE: Regarding automation of mailbox attachements and take action on attachements automatically in mailbox in Appian

Stefan Helzle — Wed, 06 Sep 2023 08:24:26 GMT

You can either forward email to Appian: https://docs.appian.com/suite/help/23.3/Sending_an_Email_Message_to_a_Process.html#starting-a-process-using-an-email

Or use the Graph API Email Poller Plugin to fetch email from a mailbox: community.appian.com/.../msgraph-email-poller