Unable to Proceed with Document Extraction Reconciliation Task

RE: Unable to Proceed with Document Extraction Reconciliation Task

Louis Prensky — Mon, 31 Mar 2025 15:44:30 GMT

KhrystynaKruk This behavior is similar to a bug that we recently fixed in the Reconcile UI that appears when opening the reconciliation task in a dialog or popup. The fix was released in the most recent 25.1 hotfix (AN-313841). You can also work around this issue in the mean time by configuring the task to open in a new tab.

RE: Unable to Proceed with Document Extraction Reconciliation Task

Stefan Helzle — Mon, 31 Mar 2025 15:07:54 GMT

OK. Does this happen with any PDF?

RE: Unable to Proceed with Document Extraction Reconciliation Task

KhrystynaKruk — Mon, 31 Mar 2025 14:45:14 GMT

Yes, I did. I've debugged the process again, and the error I am receiving now is:

RE: Unable to Proceed with Document Extraction Reconciliation Task

Stefan Helzle — Mon, 31 Mar 2025 13:47:43 GMT

This is not a browser or browser cache issue. Did you validate that the reconcile smart service is configured correctly?

RE: Unable to Proceed with Document Extraction Reconciliation Task

KhrystynaKruk — Mon, 31 Mar 2025 13:34:40 GMT

While working on the Automate Your Business Tasks with AI Skills course, I encountered an issue in the process model during the reconciliation step of the Acme Doc Classification and Extraction Model. When viewing a form, I receive an error and am unable to proceed. I would like to continue with the reconciliation process as per the course instructions.

RE: Unable to Proceed with Document Extraction Reconciliation Task

KhrystynaKruk — Mon, 31 Mar 2025 13:23:43 GMT

I would like to continue with the reconciliation process as per the course instructions. The desired output should be:

The steps I've already taken to resolve the issue are:

Cleared the browser cache
Tried on a different browser
Re-checked if the PDF is valid.

I am working in the following environment: https://us.appian.community/suite/design

Any guidance or suggestions would be greatly appreciated.

Thank you!

RE: Unable to Proceed with Document Extraction Reconciliation Task

Stefan Helzle — Mon, 31 Mar 2025 12:58:37 GMT

Seems like you are not using Appian Community Edition. Correct?

We need to see and understand what you are doing. And good start could be this: appian.rocks/.../

RE: Unable to Proceed with Document Extraction Reconciliation Task

KhrystynaKruk — Mon, 31 Mar 2025 12:26:27 GMT

I understand. Please let me know what specific details you require,and I'll be happy to provide them.

RE: Unable to Proceed with Document Extraction Reconciliation Task

KhrystynaKruk — Mon, 31 Mar 2025 12:26:09 GMT

No, I can't find it. This is my Navigation button dropdown:

RE: Unable to Proceed with Document Extraction Reconciliation Task

Stefan Helzle — Mon, 31 Mar 2025 12:19:11 GMT

We would need more detail to be able to say anything, beyond wild guesses and speculations.

RE: Unable to Proceed with Document Extraction Reconciliation Task

David Jimenez — Mon, 31 Mar 2025 12:14:28 GMT

Can't you see System logs link in the application list in the Upper rigth corner of Designer?

RE: Unable to Proceed with Document Extraction Reconciliation Task

KhrystynaKruk — Mon, 31 Mar 2025 11:56:26 GMT

Thanks for the response. I cannot access the tomcat-stdout.log file because I am performing this task in Appian Designer, and I do not have access to Appian Cloud.

RE: Unable to Proceed with Document Extraction Reconciliation Task

David Jimenez — Mon, 31 Mar 2025 10:54:47 GMT

Could you please tomcat-stdout.log please? do you see any error in that log?