&quot;read msg&quot; smart service with .msg to html confusing to AI in some instanceshttps://community.appian.com/discussions/f/rules/40330/read-msg-smart-service-with-msg-to-html-confusing-to-ai-in-some-instancesI have a subset of .msg files which when read with the read msg smart service, render in a tiny font with the .html output which results in AI being unable to interpret. Would I probably be better off running several reg ex statements to exclude tagsen-USTelligent Community 12RE: "read msg" smart service with .msg to html confusing to AI in some instanceshttps://community.appian.com/thread/154240?ContentTypeID=1Mon, 13 Apr 2026 15:51:44 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:c29c6dcb-f2f8-4baa-8df9-21d091071e1cStefan Helzle<p>Oh ... yes, of course I do. Let&#39;s meet and talk :-)</p><div style="clear:both;"></div>RE: "read msg" smart service with .msg to html confusing to AI in some instanceshttps://community.appian.com/thread/154236?ContentTypeID=1Mon, 13 Apr 2026 14:07:59 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:7f3fd0ee-0fa1-411c-bb5b-287efdc8f895ericc087568<p>Thanks Stefan,</p> <p>That is a good suggestion because it does pull that out.&nbsp; I was focused on being able to show the original message as it was for reconciliation.&nbsp; I could keep track of original documents and display those on a custom reconcile interface based on the AIA one.</p> <p>Will you be signing autographs at Appian World in a few weeks?</p><div style="clear:both;"></div>RE: "read msg" smart service with .msg to html confusing to AI in some instanceshttps://community.appian.com/thread/154227?ContentTypeID=1Sat, 11 Apr 2026 08:51:28 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:f6e035e5-3bde-4802-90ed-7e06202844ccStefan Helzle<p>Did you consider to just strip all HTML formatting and use the raw text?</p><div style="clear:both;"></div>