Smart Search Indexing Failure

RE: Smart Search Indexing Failure

Derek Knoderer — Thu, 30 Apr 2026 17:46:55 GMT

Hi James, of course. Ah, I see. Thanks for the clarification, and for requesting a support case be filed.

RE: Smart Search Indexing Failure

jamesm4933 — Thu, 30 Apr 2026 17:43:49 GMT

Hi Derek, thanks for getting back to me. Maybe I could have been a little clearer. We DID in fact remove the rows without documents existing. This DID NOT result in indexing completing successfully. I will contact my management to request a support case be opened.

Thanks again.

RE: Smart Search Indexing Failure

Derek Knoderer — Thu, 30 Apr 2026 17:39:51 GMT

jamesm4933 Thank you for reporting this. Could you please file a forum support ticket for this issue?

We do have a known bug where document management record types with rows/records with null values for the document field cause an indexing error. We'll look at getting a bugfix for this prioritized soon.

As a temporary workaround, are you able to remove the rows without documents so that indexing can complete successfully? Or is there something about your use case that makes this unworkable?

We did not anticipate users having records for documents without any actual documents existing -- and would be interested to learn more about your use case/s for using document management record types in this way. Could you please provide this additional context as part of the support ticket? Sorry for any confusion or frustration this has caused you, and thank you for your understanding and assistance!