File upload timeout

RE: File upload timeout

vimalkumars — Tue, 06 Aug 2019 16:47:46 GMT

Is your Appian On-Premise or Cloud?

If it is an On-Premise and you have a different web server for APAC region, see if there are any document file upload size limitations applied on the Web server.

community.appian.com/.../kb-1246-users-are-unable-to-upload-large-files-into-appian-configured-with-iis-as-a-web-server

RE: File upload timeout

naveena182 — Tue, 06 Aug 2019 15:30:04 GMT

The only reason am not thinking its a firewall Schmitt is due to the fact that 2mb files are getting successful, it should either be all or none right, In any case thanks for looking into this, I have raised a support ticket for this.

RE: File upload timeout

Mike Schmitt — Tue, 06 Aug 2019 15:10:55 GMT

Thanks for verifying - out of curiosity, are they behind a particularly strong firewall? That's the next most likely thing I can think of. That being said, it might be best to open a support case with Appian to get some official input on this.

RE: File upload timeout

naveena182 — Tue, 06 Aug 2019 15:04:21 GMT

We verified both chrome & IE Schmitt, for both of these browsers we are seeing the same issue, also the users are within the bank network so network speeds are pretty descent.

RE: File upload timeout

Mike Schmitt — Tue, 06 Aug 2019 14:56:40 GMT

Did you test in different browsers, and if not, could you try it and see if the behavior is any different? My guess is that this might fall onto some combination between browser behavior and slow internet speeds, so it would be useful to at least rule out specific browsers as the culprit.