Same task getting accepted by 2 users at the same time

RE: Same task getting accepted by 2 users at the same time

davel001150 — Wed, 28 Jun 2023 13:21:30 GMT

Thinking on it for a moment, I realize that this is right and good and proper behavior.

Not 3 seconds in. However, Appian does seem to successfully avoid the race condition where you both accept the task. Now user 1 has it, and I assume it's properly alerting user 2 that user 1 has grabbed it. Now, if user 2 wants to be pedantic, he or she can. However, under most normal circumstances, user 2 will be relieved and find some other work, or talk with user 1 about it.

When it's been a few days, it's super handy that user 2 has the option of reassigning the task, maybe to himself or herself. If user 1 is on vacation and it's now critical to get done before user 1 gets back, we should be thrilled user 2 has the means to take over without involving higher ups.

This is actually, now that I think about it, exactly how I would design it.

RE: Same task getting accepted by 2 users at the same time

Stefan Helzle — Wed, 28 Jun 2023 07:39:38 GMT

Task assignment can be defined at the task level, but is overlayed by role the user has on the process level as defined in process model security. Try to find the info in the documentation.

RE: Same task getting accepted by 2 users at the same time

Harshit Bumb (Appyzie) — Wed, 28 Jun 2023 06:02:32 GMT

Wow. Appian does that? I didn't know.

What if you take away the re-assign privileges from these users?
docs.appian.com/.../Process_Node_and_Smart_Service_Properties.html