Task Notification Mail only once/first assignment

RE: Task Notification Mail only once/first assignment

keerthik0010 — Wed, 05 Feb 2025 15:43:58 GMT

Yes I can't chain it as I have many nodes and couple of And gateways. I understood chain doesn't fit here.

Thanks for help Peter.

RE: Task Notification Mail only once/first assignment

Peter Lewis — Wed, 05 Feb 2025 14:02:15 GMT

Are you missing any chaining inside of the sub-process? Since that is a synchronous sub-process, you must also chain through all of the nodes within the sub-process to ensure the chain isn't broken.

RE: Task Notification Mail only once/first assignment

Mike Schmitt — Wed, 05 Feb 2025 13:13:37 GMT

it would get a new Task Instance ID, but also, so would a re-launched copy of your original one if you only have a single copy of the task node (so basically no difference there in terms of reporting, as far as I can tell).

RE: Task Notification Mail only once/first assignment

keerthik0010 — Wed, 05 Feb 2025 06:24:33 GMT

But duplicated one would be a new task with new task ID right? For reports and task escalations, it impacts.

RE: Task Notification Mail only once/first assignment

keerthik0010 — Wed, 05 Feb 2025 05:22:40 GMT

I have chaining already, but task gets closed and moves to my task list.

RE: Task Notification Mail only once/first assignment

Mike Schmitt — Tue, 04 Feb 2025 18:39:06 GMT

AFAIK what Chris said about chaining should be true. Otherwise, if push comes to shove, you could always duplicate the task node and have subsequent instances use the duplicate, on which you set the hardcoded configuration to disable the "send email" option. I know that's not very efficient (i don't understand why they've never set it up to be parameterized), but it's at least fairly easy to do.

RE: Task Notification Mail only once/first assignment

Chris — Tue, 04 Feb 2025 16:55:47 GMT

A second email notification should not be generated if chaining is configured correctly, even with "Notify task assignees of new task.." enabled.

Can you share a snipped of your process model?

RE: Task Notification Mail only once/first assignment

gayatria0439 — Tue, 04 Feb 2025 14:41:58 GMT

Hi keerthik0010 , Can you show me your process? Alternatively, try handling this with a variable by assigning it a value or making it null. This way, if it hits a second time and the logic doesn't satisfy the condition, it should directly proceed to the end or save.