https://community.appian.com/discussions/f/user-interface/40342/image-is-not-rendering-in-billboardlayoutI&#39;m running through the spaceX integration demo as practice, and when the step got to the end and I&#39;m supposed to upload an image to the billboard layout, but it didn&#39;t render. The document is jpg file, and it does end up rendering in the a!imageFielden-USTelligent Community 12https://community.appian.com/thread/154299?ContentTypeID=1Thu, 16 Apr 2026 11:57:45 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:ae176a4c-3a52-464d-843e-5537de3d4f2aMike Schmitt[quote userid="70777" url="~/discussions/f/user-interface/40342/image-is-not-rendering-in-billboardlayout"]it downloaded as a web file and I had to manually change extension to jpg[/quote] <p>This is probably it.&nbsp; As Shubham already noted, you need to take steps to ensure the file actually contains JPG data (as opposed to some weirdly-converted file simply renamed as JPG).&nbsp; The fact that it works in certain renderers merely means that some renderers might pick up what the file actually contains and they correctly render that, but this will be the exception.</p><div style="clear:both;"></div>https://community.appian.com/thread/154296?ContentTypeID=1Thu, 16 Apr 2026 06:43:18 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:63f7bda6-dcc2-4227-aaeb-cbe79c97dad6Shubham Aware<p>Re-save the JPG as a fresh image and upload again, because Appian a!billboardLayout renders only a valid a!documentImage() and can fail when the file was renamed or converted incorrectly.</p><div style="clear:both;"></div>