/events/b/appian-q4-2020-conference-sessions/posts/poste-italiane-automating-back-office-processes-to-improve-the-customer-experience-breakout-session-theatrePoste Italiane provides postal, logistics, communications, and financial services in Italy. The Operations team began the transformation program in 2018 to consolidate its customer contact centers and back office operations for approximately 5,500 e.en-USTelligent Community 12