/events/b/appian-q4-2020-conference-sessions/posts/appian-government-federal-civilian-customer-panel-navigating-through-the-pandemic-and-beyond-accelerating-modernization-and-improving-customer-experienceGovernment Executives discuss the moment it hit them that things were about to change in a way they had never seen before: the need to pivot to a completely remote workforce, government services handled online or via mobile device, things they expec.en-USTelligent Community 12