Frequently Asked QuestionsLogin and RegistrationAccessMy ProfileDiscussionsProduct Support
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How do I login or register?
Click on the avatar in the upper right hand corner. To login in enter your corporate email address and your Community (or previously Appian Forum) password. If you don’t have an account, click on the link to ‘Create an account’ to register for one using your corporate email address.
Why should I register with the Appian Community?
Creating an Appian Community account will provide you further access to Community features enabling you to:
Appian Customers and Partners also receive further access to content, resources and tools. Click here to learn more.
How do I register as a user from an Appian Customer or Partner organization?
To register as a customer or partner user view this article.
What Appian Community tools and resources do I have access to?
The Appian Community site is your doorway into the informative and collaborative online content, resources and tools from Appian. From the site you can access many self service and community tools and resources via a single place. For some of these resources, the Community site provides links to the following other Appian sites that you will be forwarded to.
All sites use the same set of user credentials for access. Your user type will determine your access to content and resources.
Although a user can be linked with multiple accounts, they can only be associated with a single user type.
The following diagram summarizes access by user type and resource.
Read & Participate in Discussions
Explore the AppMarket
Download Apps from the AppMarket* Free & Downloadable Apps
The Appian Playbook
Health Check Request Analysis Form
Latest Product Webinar
Product Feature Highlights
Training Program Information
A-Score Profile Details
A-Score Report Request
Case Management - Product Support Cases* Support Case Contacts only
Case Management - A-Score Cases
Case Management - Assurance Cases* PS Assurance Customer Contacts only
Account Management - View account info
Account Management - Add installation details
Account Management - Manage users* Only account admins can manage users
Software Downloads * Specified users only for on-premise accounts
License Requests* Specified users only for on-premise accounts
How can I update my profile and my avatar?
Once logged in, click on the avatar in the upper right hand corner and select ‘Profile’. Click on the Edit Profile link and enter in the information you would like to add or update. You can select an avatar picture, update your display name and enter in other information about yourself. Note that your email address will be visible in the read only view but will not be editable and displayed in the edit view.
What about my profile is viewable publicly and to other members?
Only your avatar and display name are viewable publicly associated with content (e.g. posts or replies) you create in the Community. If you are a Partner user and have an A-Score badge, that badge will also be visible on your hover-over card.
Other Community members can view your Profile page but will only be able to see your avatar and your display name. They can also see the Activity and Questions tab which provides a subset of the activity visible in the activity stream on the home page or under Discussions.
Your connections are who you choose to share your profile information with. Connections can view the information you complete on your user biography, in addition to the following additional tabs: Connections, Mentions, Likes and Achievements. Note that connections cannot view your email address.
What is my Connections list and how do I add members?
Connections allow you to associate with others on the Appian Community. Connected members can view profile details about each other and are able to exchange private messages.
To add a connection, navigate to the user’s profile by searching for them in the Advanced Search or by clicking on their display name on content they have authored. On their user profile page click on the ‘Connect’ button and complete the form. The member will be notified about the connection request and can accept or deny the request.
What is a private message and how do I send one?
Private messages enable you to send private notes to your Community connections. Click on the Messages icon on the header, select ‘New Message’ and complete the form. Note in the Recipients field you will only be able to select your connections.
What are achievements?
We are currently not using Achievements but plan to in the near future. Achievements will be Community specific and awarded based on a user’s involvement in certain activity or milestones in the Community.
How do I ask a question?
On the Discussions page select a category where you would like to post a topic or question to. Click on the ‘Ask a question’ button, enter a subject and description and click on the ‘Post’ button.
How do I insert an image or file in a post or reply?
On a new post in the Description field you can drag the file or image into the editor. You can also click on the ‘Insert’ menu item and select ‘Insert image/video/file’ option. In the form that opens up select ‘File Upload’ in the ‘From’ drop-down and then select the file, image or video you would like to upload.
What is a Verified Answer? What is a Suggested Answer?
Answers identify responses that have provided a solution to a question that is posted. When a question has an answer, the question and the corresponding answer get icons to distinguish them.
A reply becomes a verified answer when the post author or a Community moderator clicks on the ‘This helped me’ link on the reply. A reply becomes a suggested answer if a Community member clicks on the ‘This helped me’ link on the reply. If multiple Community members indicate a specific reply helped them then that reply gets elevated from a suggested answer to a verified answer.
Verified answers are identified by a green check-mark and suggested answers are identified by an orange check-mark.
What is a tag? How is a tag used?
A tag is a single keyword or phrase that describes or categorizes content. You can add one or more tags to discussion posts you create. Make sure to use tags that are relevant for the post. For example, in a post about a SAIL recipe, you might add the tags: SAIL, recipe.
Tags are also added to content in other areas of the Community. Tags are used to navigate content in the Knowledge Base, The Appian Playbook and resources in the Partner area. A tag cloud is displayed in these areas. The more frequently a tag is used, the larger it appears in the tag cloud.
How do I open a new product support case?
Make sure you are logged in and registered as a customer or partner user. Click on the Create/Manages Cases button on the Community Support page. Clicking on the button will open up the Appian Support site in a new tab. Appian support contacts will have the option to create cases on this site.
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