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KB-2163 High heap usage of search server component
Nicholas Van Dyke
Symptoms On an Appian 20.2 or 20.3 environment, functionality depending on the search server is negatively impacted. Symptoms are varied but include degraded performance, inability to upload documents, and/or issues deploying packages. To validate…
2 months ago
Support
Appian Knowledge Base
KB-2165 Slow performance when adding a new page to a site object
Parmida Borhani
Symptoms Opening and interacting with the "Add Page" pop-up in Sites Designer is consistently slow. Cause This issue has been reported to the Appian Product Team. The reference number for this issue is AN-161966 . Action This issue is related…
2 months ago
Support
Appian Knowledge Base
KB-2162 Appian Forum maintenance schedule
Nicholas Van Dyke
Purpose Appian Forum is a mission-critical site that contains functionality such as support case management, Health Check processing, account management, etc. The site undergoes regular monthly patching and will be unavailable on the following dates…
2 months ago
Support
Appian Knowledge Base
KB-2168 Slow rule or content suggestions in Appian Designer
Nicholas Van Dyke
Symptoms When typing cons! or rule! in Appian Designer, the suggestion pop-up is slow or hangs indefinitely. Cause The performance of this suggestion depends on the number of object versions. Therefore, if the rule! or cons! suggestions are slow…
2 months ago
Support
Appian Knowledge Base
KB-2157 How to update Support Contacts
James Lee
Purpose Support Contacts are registered users of an organization authorized to create, view and update technical support cases on behalf of your Appian projects. Support Contacts receive communications from Appian Technical Support related to active…
3 months ago
Support
Appian Knowledge Base
KB-2164 Application server cannot start with "Failed to create DesignObjectSchema" errors in high availability or distributed environments
Parmida Borhani
Symptoms In a highly-available or distributed Appian environment, the application server fails to start and the following error error is logged in the application server logs: ERROR com.appiancorp.ads.designobjects.schema.DesignObjectSchemaManager…
3 months ago
Support
Appian Knowledge Base
KB-2158 Process variables unexpectedly set to null after asynchronous sub-process runs
Elly Meng
Symptoms Process variables are unexpectedly set to null after an asynchronous sub-process node completes, even though non-null output is expected: Cause The asynchronous sub-process has output variables that were not deleted because it was once…
4 months ago
Support
Appian Knowledge Base
KB-2148 Export Data Store Entity to CSV or Excel smart service only returns 1000 rows
James Lee
Symptoms When using the Export Data Store Entity to CSV or Export Data Store Entity to Excel smart service on a database view or table, only 1,000 rows are exported even though more rows were expected to be exported. Cause The CDT and database…
4 months ago
Support
Appian Knowledge Base
KB-2160 Information about the Windows Netlogon Elevation of Privilege vulnerability (CVE-2020-1472)
Parmida Borhani
Purpose The purpose of this article is to answer whether Appian is susceptible to the Windows Netlogon Elevation of Privilege vulnerability ( CVE-2020-1472 ). Appian has conducted a review and determined that the Appian Cloud offering is not vulnerable…
4 months ago
Support
Appian Knowledge Base
KB-2151 "The Token can't be used before" error when adding environments to DevOps Infrastructure
James Lee
Symptoms When attempting to add an environment to the Infrastructure section of the Admin console , users see the following error when attempting to approve the request in the target environment: YYYY-MM-DD HH:MM:SS,SSS [ajp-nio-XXXX-exec-XX] ERROR…
4 months ago
Support
Appian Knowledge Base
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