Symptoms After upgrading to a newer hotfix package on Appian 18.2 or later, the following symptoms occur when using a WebAPI or Connected System that references the request parameter http!request.header.authorization : Calls made through WebAPI…

Symptoms On Appian Cloud environments, the CONVERT_TZ() function returns NULL in phpMyAdmin when using timezone names, such as SELECT CONVERT_TZ(NOW(),'US/Eastern','Europe/Paris'); . Cause Appian Cloud environments do not support populating the…

Symptoms Users may experience one or more of the following symptoms: Symptom 1 When querying a database table or view from an expression rule, totalCount shows a different value than the actual number of results. For Example: Symptom 2 When…

Symptoms Users observe one or both of the following symptoms: The task count above does not reflect the number of tasks of the task list. After submitting a task, the task remains on the task list even though it is completed. Clicking on this…

Symptoms When accessing a process instance via the Monitoring tab, the below error is thrown: Load Error Errors This process diagram could not be opened due to the following errors. Does not exist: Process A similar error is printed in the application…

Symptoms While attempting to shutdown the engines in a High Availability cluster, the service manager process fails to respond to requests for shutdown via the stop.bat (.sh) script located in <APPIAN_HOME>/services/bin/ . This is also true when passing…

Symptoms While using Appian, the following pink box error is thrown: An Error Has Occured response.text is not a function Cause There is a communication issue between the end user's browser client and the Appian server(s). Action Troubleshoot…

During this unusual time with COVID-19, Appian would like to let you know that Appian Cloud and Appian Technical Support will provide you with the highest levels of service and security. Appian’s business continuity plan ensures Appian Cloud and customer…

Symptoms If a new object referencing an action within a record type, primarily used within a!recordActionField() , is deployed before the record type is, the record action fails to import properly. Package inspection shows the following error: The…