Story

Helia cultivates a culture of growth and innovation with Appian Certifications

joel.larin — Fri, 03 Jan 2025 17:43:05 GMT

Current Revision posted to Story by joel.larin on 1/3/2025 5:43:05 PM

Summary

Helia, a leading Lenders Mortgage Insurance (LMI) provider in Australia, has been committed to accelerating financial wellbeing through home ownership for almost 60 years. Partnering with both bank and non-bank mortgage originators, Helia plays a vital role in helping home buyers achieve the goal of home ownership.

Featured Voices

Ganesh Radhakrishnan

Digital and Cyber Risk Leader

Snapshot

Industry: Financial Services

Headquarters: Sydney, New South Wales, Australia

Number of Employees: 200+

Website: Helia

The challenge: driving innovation and growth

Helia’s mission is to become the unparalleled leader in LMI. In 2023, Helia was recognized with an Appian Innovation Award for transforming its operations, culture, and employee experience through the Appian Platform—and its ability to conduct quick builds to enable experimentation. The company’s goal was to modernize business processes, streamline the LMI policy lifecycle, and enhance employee skills to keep pace with technological advancements.

Helia leveraged the Appian platform to accelerate business transformation. The organization used it to implement a new underwriting platform, an operational quality assurance tool, a claims management platform, and a billing solution—all while automating the entire LMI policy lifecycle. These advancements enabled faster, more efficient processing and empowered the team to innovate with confidence.

The solution: fostering a culture of continuous learning

Helia's success stems not only from technological upgrades, but also from a strong commitment to its customers and employee development. By embedding Appian’s education and certification programs into its employee development strategy for technical and operations teams, Helia cultivates a learning culture that fosters growth and innovation for roles across the business.

Certification is more than just a piece of paper; it’s an achievement.”

Ganesh Radhakrishnan, Digital and Cyber Risk Leader

At the forefront of this initiative was Ganesh Radhakrishnan, Digital and Cyber Risk Leader at Helia. Ganesh encourages his team to pursue Appian certifications, which validate their technical expertise and allow them to take on increasingly complex tasks. Certifications are not just formal qualifications; they’re accomplishments that bolster employee confidence and capabilities.

“Certification is more than just a piece of paper; it’s an achievement,” Ganesh explains. Reaching these milestones leads to tangible results, as Helia sees faster development velocity with each new certification earned. To encourage this process, Helia integrated certification goals into employee performance reviews. This makes it integral to the company’s growth and innovation strategy.

Building a community of certified experts

Helia goes even further to encourage certifications—the company also provides incentives and recognition for achievements. Helia maintains a certification leaderboard to motivate developers at all levels to continue advancing their skills. Each certification is celebrated with a photo and goodie bag. Plus, they further celebrate these achievements at team reviews, fostering a learning and growth culture. Helia’s regular “Appian Development Community of Practice” meetings provide a platform for showcasing new features, further fostering collaboration and innovation.

In fact, a recently graduated developer earned their Associate Developer certification in just 90 days, highlighting the accessibility of the certification program and the effectiveness of Helia’s learning culture.

Staying on the cutting edge of technology

Beyond certifications, Helia’s technical and operational team members use all of Appian’s educational resources including webinars, technical documentation, and community forums. By staying up to date with the latest Appian features—such as AI tools and Process HQ—Helia remains at the forefront of technological innovation.

These educational tools help Helia remain agile and quickly deploy cutting-edge, future-proof solutions to customers.

A future-ready workforce and accelerated growth

Helia’s commitment to growth and innovation, driven by its strategic investment in Appian certifications and education, has delivered significant benefits. Helia's rapid adoption of new technologies is proof of its LMI industry leadership, delivering better customer outcomes and a stronger, more agile business.

By fostering a learning culture, Helia not only strengthens its internal capabilities, but also enhances its ability to reimagine the home ownership experience. This blend of technological transformation and employee development will fuel its mission of accelerating financial wellbeing through home ownership.

Want to take your own development team’s skills to the next level? Learn more about Appian Certifications.

Tags: credentials, story, Appian Certifications, certifications, success story

Helia cultivates a culture of growth and innovation with Appian Certifications

joel.larin — Fri, 03 Jan 2025 17:41:34 GMT

Revision 27 posted to Story by joel.larin on 1/3/2025 5:41:34 PM

Summary

Featured Voices

Ganesh Radhakrishnan

Digital and Cyber Risk Leader

Snapshot

Industry: Financial Services

Headquarters: Sydney, New South Wales, Australia

Number of Employees: 200+

Website: Helia

The challenge: driving innovation and growth

The solutions: fostering a culture of continuous learning

Certification is more than just a piece of paper; it’s an achievement.”

Ganesh Radhakrishnan, Digital and Cyber Risk Leader

Building a community of certified experts

Staying on the cutting edge of technology

These educational tools help Helia remain agile and quickly deploy cutting-edge, future-proof solutions to customers.

A future-ready workforce and accelerated growth

Want to take your own development team’s skills to the next level? Learn more about Appian Certifications.

Tags: credentials, story, Appian Certifications, certifications, success story

Helia cultivates a culture of growth and innovation with Appian Certifications

joel.larin — Mon, 30 Dec 2024 19:42:28 GMT

Revision 26 posted to Story by joel.larin on 12/30/2024 7:42:28 PM

Summary

Helia, a leading Lenders Mortgage Insurance (LMI) provider in Australia has been committed to accelerating financial wellbeing through home ownership for almost 60 years. Partnering with both bank and non-bank mortgage originators, Helia plays a vital role in helping home buyers achieve the goal of home ownership.

Featured Voices

Ganesh Radhakrishnan

Digital and Cyber Risk Leader

Snapshot

Industry: Financial Services

Headquarters: Sydney, New South Wales, Australia

Number of Employees: 200+

Website: Helia

The challenge: driving innovation and growth

Helia’s mission is to become the unparalleled leader in LMI. In 2023, Helia was recognized with an Appian Innovation Award for transforming its operations, culture, and employee experience through the Appian Platform – and its ability to conduct quick builds to enable experimentation. The aim was to modernize business processes, streamline the LMI policy lifecycle, and enhance employee skills to keep pace with technological advancements.

To meet these challenges, Helia turned to the Appian platform, leveraging its robust capability to accelerate its business transformation. This effort involved implementing a new underwriting platform, an operational quality assurance tool, a claims management platform, and a billing solution – all while automating the entire LMI policy lifecycle. These technological advancements enabled faster, more efficient processing and empowered the team to innovate with confidence.

The solutions: fostering a culture of continuous learning

Helia’s success is rooted not only in the technological upgrades but also in its commitment to its customers and employee development. By embedding Appian’s education and certification programs into its development strategy for its technical and operations teams, Helia has expanded the way it cultivates a learning culture that fosters growth and innovation for different roles within its business.

Certification is more than just a piece of paper; it’s an achievement.”

Ganesh Radhakrishnan, Digital and Cyber Risk Leader

At the forefront of this initiative was Ganesh Radhakrishnan, Helia’s Delivery Practices Lead –Technology and Operations. Ganesh plays a pivotal role in encouraging his team to pursue Appian certifications, which validate their technical expertise and allow them to take on increasingly complex tasks. Certifications are seen not just as formal qualifications but as key achievements that bolster confidence and capability.

“Certification is more than just a piece of paper; it’s an achievement,” Ganesh explains. These milestones lead to tangible results for Helia, as development velocity improves significantly with each new certification earned. To further encourage this progress, Helia integrated certification goals into employee performance reviews, making it an integral part of the company’s growth and innovation strategy.

Building a community of certified experts

Helia takes a proactive approach to certification, providing incentives and recognition for achievements. A recently graduated developer earned their Associate Developer certification in just 90 days, highlighting the accessibility of the program. In addition, Helia has established a certification leaderboard to motivate developers at all levels to continue advancing their skills.

Each certification is celebrated with a photo and goodie bag and achievements celebrated at team reviews, further embedding a learning and growth culture. Helia’s regular “Appian Development Community of Practice” meetings provide a platform for showcasing new features, further fostering collaboration and innovation.

Staying on the cutting edge of technology

Beyond certifications, technical and operational team members are encouraged to utilize Appian’s full suite of educational resources including webinars, technical documentation and community forums. By staying up to date with the latest Appian’s features such as AI tools and Process HQ, Helia ensures that its team remains at the forefront of technological innovation.

These initiatives helped Helia remain agile, adopt cutting-edge solutions early and enhance its ability to deliver future-proof solutions to customers.

A future-ready workforce and accelerated growth

Helia’s commitment to growth and innovation, driven by its strategic investment in Appian certifications and education, has delivered significant benefits. Helia’s ability to quickly adapt to new technologies is future proof of its leadership in the LMI industry, enabling them to provide better outcomes for customers and a stronger, more agile business.

By fostering a culture of continuous learning, Helia not only strengthens its internal capabilities but also enhance its ability to reimagine the home ownership experience. This blend of technological transformation and employee development will fuel its mission of accelerating financial wellbeing through home ownership.

Want to take your own development team’s skills to the next level? Learn more about Appian Certifications.

Tags: credentials, story, Appian Certifications, certifications, success story

Helia cultivates a culture of growth and innovation with Appian Certifications

joel.larin — Mon, 30 Dec 2024 19:42:00 GMT

Revision 25 posted to Story by joel.larin on 12/30/2024 7:42:00 PM

Summary

Featured Voices

Ganesh Radhakrishnan

Digital and Cyber Risk Leader

Snapshot

Industry: Financial Services

Headquarters: Sydney, New South Wales, Australia

Number of Employees: 200+

Website: Helia

The challenge: driving innovation and growth

Helia’s mission is to become the unparalleled leader in LMI. In 2023, Helia was recognized with an Appian Innovation Award for transforming its operations, culture, and employee experience through the Appian Platform – and its ability to conduct quick builds to enable experimentation. The aim was to modernize business processes, streamline the LMI policy lifecycle, and enhance employee skills to keep pace with technological advancements.

The solutions: fostering a culture of continuous learning

Certification is more than just a piece of paper; it’s an achievement.”

Ganesh Radhakrishnan, Digital and Cyber Risk Leader

Building a community of certified experts

Staying on the cutting edge of technology

These initiatives helped Helia remain agile, adopt cutting-edge solutions early and enhance its ability to deliver future-proof solutions to customers.

A future-ready workforce and accelerated growth

Want to take your own development team’s skills to the next level? Learn more about Appian Certifications.

Tags: credentials, story, Appian Certifications, certifications, success story

Helia cultivates a culture of growth and innovation with Appian Certifications

joel.larin — Mon, 30 Dec 2024 19:40:33 GMT

Revision 24 posted to Story by joel.larin on 12/30/2024 7:40:33 PM

Summary

Featured Voices

Ganesh Radhakrishnan

Digital and Cyber Risk Leader

Snapshot

Industry: Financial Services

Headquarters: Sydney, New South Wales, Australia

Number of Employees: 200+

Website: Helia

The challenge: driving innovation and growth

Helia’s mission is to become the unparalleled leader in LMI. In 2023, Helia was recognized with an Appian Innovation Award for transforming its operations, culture, and employee experience through the Appian Platform – and its ability to conduct quick builds to enable experimentation. The aim was to modernize business processes, streamline the LMI policy lifecycle, and enhance employee skills to keep pace with technological advancements.

The solutions: fostering a culture of continuous learning

Certification is more than just a piece of paper; it’s an achievement.”

Ganesh Radhakrishnan, Digital and Cyber Risk Leader

Building a community of certified experts

Staying on the cutting edge of technology

These initiatives helped Helia remain agile, adopt cutting-edge solutions early and enhance its ability to deliver future-proof solutions to customers.

A future-ready workforce and accelerated growth

Want to take your own development team’s skills to the next level? Learn more about Appian Certifications.

Tags: credentials, story, Appian Certifications, certifications, success story

Helia cultivates a culture of growth and innovation with Appian Certifications

joel.larin — Mon, 30 Dec 2024 19:40:16 GMT

Revision 23 posted to Story by joel.larin on 12/30/2024 7:40:16 PM

Summary

Featured Voices

Ganesh Radhakrishnan

Digital and Cyber Risk Leader

Snapshot

Industry: Financial Services

Headquarters: Sydney, New South Wales, Australia

Number of Employees: 200+

Website: Helia

The challenge: driving innovation and growth

Helia’s mission is to become the unparalleled leader in LMI. In 2023, Helia was recognized with an Appian Innovation Award for transforming its operations, culture, and employee experience through the Appian Platform – and its ability to conduct quick builds to enable experimentation. The aim was to modernize business processes, streamline the LMI policy lifecycle, and enhance employee skills to keep pace with technological advancements.

The solutions: fostering a culture of continuous learning

Certification is more than just a piece of paper; it’s an achievement.”

Ganesh Radhakrishnan, Digital and Cyber Risk Leader

Building a community of certified experts

Staying on the cutting edge of technology

These initiatives helped Helia remain agile, adopt cutting-edge solutions early and enhance its ability to deliver future-proof solutions to customers.

A future-ready workforce and accelerated growth

Want to take your own development team’s skills to the next level? Learn more about Appian Certifications.

Tags: credentials, story, Appian Certifications, certifications

Helia cultivates a culture of growth and innovation with Appian Certifications

joel.larin — Mon, 30 Dec 2024 19:38:40 GMT

Revision 22 posted to Story by joel.larin on 12/30/2024 7:38:40 PM

Summary

Featured Voices

Ganesh Radhakrishnan

Digital and Cyber Risk Leader

Snapshot

Industry: Financial Services

Headquarters: Sydney, New South Wales, Australia

Number of Employees: 200+

Website: Helia

The challenge: driving innovation and growth

Helia’s mission is to become the unparalleled leader in LMI. In 2023, Helia was recognized with an Appian Innovation Award for transforming its operations, culture, and employee experience through the Appian Platform – and its ability to conduct quick builds to enable experimentation. The aim was to modernize business processes, streamline the LMI policy lifecycle, and enhance employee skills to keep pace with technological advancements.

The solutions: fostering a culture of continuous learning

Certification is more than just a piece of paper; it’s an achievement.”

Ganesh Radhakrishnan, Digital and Cyber Risk Leader

Building a community of certified experts

Staying on the cutting edge of technology

These initiatives helped Helia remain agile, adopt cutting-edge solutions early and enhance its ability to deliver future-proof solutions to customers.

A future-ready workforce and accelerated growth

Want to take your own development team’s skills to the next level? Learn more about Appian Certifications.

Helia cultivates a culture of growth and innovation with Appian Certifications

joel.larin — Mon, 30 Dec 2024 19:35:31 GMT

Revision 21 posted to Story by joel.larin on 12/30/2024 7:35:31 PM

Summary

Featured Voices

Ganesh Radhakrishnan

Digital and Cyber Risk Leader

Snapshot

Industry: Financial Services

Headquarters: Sydney, New South Wales, Australia

Number of Employees: 200+

Website: Helia

The challenge: driving innovation and growth

Helia’s mission is to become the unparalleled leader in LMI. In 2023, Helia was recognized with an Appian Innovation Award for transforming its operations, culture, and employee experience through the Appian Platform – and its ability to conduct quick builds to enable experimentation. The aim was to modernize business processes, streamline the LMI policy lifecycle, and enhance employee skills to keep pace with technological advancements.

The solutions: fostering a culture of continuous learning

Certification is more than just a piece of paper; it’s an achievement.”

Ganesh Radhakrishnan, Digital and Cyber Risk Leader

Helia cultivates a culture of growth and innovation with Appian Certifications

joel.larin — Mon, 30 Dec 2024 19:35:01 GMT

Revision 20 posted to Story by joel.larin on 12/30/2024 7:35:01 PM

Summary

Featured Voices

Ganesh Radhakrishnan

Digital and Cyber Risk Leader

Snapshot

Industry: Financial Services

Headquarters: Sydney, New South Wales, Australia

Number of Employees: 200+

Website: Helia

The challenge: driving innovation and growth

Helia’s mission is to become the unparalleled leader in LMI. In 2023, Helia was recognized with an Appian Innovation Award for transforming its operations, culture, and employee experience through the Appian Platform – and its ability to conduct quick builds to enable experimentation. The aim was to modernize business processes, streamline the LMI policy lifecycle, and enhance employee skills to keep pace with technological advancements.

The solutions: fostering a culture of continuous learning

Certification is more than just a piece of paper; it’s an achievement.”

Ganesh Radhakrishnan, Digital and Cyber Risk Leader

Helia cultivates a culture of growth and innovation with Appian Certifications

joel.larin — Mon, 30 Dec 2024 19:34:06 GMT

Revision 19 posted to Story by joel.larin on 12/30/2024 7:34:06 PM

Summary

Featured Voices

Ganesh Radhakrishnan

Digital and Cyber Risk Leader

Snapshot

Industry: Financial Services

Headquarters: Sydney, New South Wales, Australia

Number of Employees: 200+

Website: Helia

The challenge: driving innovation and growth

Helia’s mission is to become the unparalleled leader in LMI. In 2023, Helia was recognized with an Appian Innovation Award for transforming its operations, culture, and employee experience through the Appian Platform – and its ability to conduct quick builds to enable experimentation. The aim was to modernize business processes, streamline the LMI policy lifecycle, and enhance employee skills to keep pace with technological advancements.

The solutions: fostering a culture of continuous learning

Certification is more than just a piece of paper; it’s an achievement.”

Ganesh Radhakrishnan, Digital and Cyber Risk Leader

Helia cultivates a culture of growth and innovation with Appian Certifications

joel.larin — Mon, 30 Dec 2024 19:31:57 GMT

Revision 18 posted to Story by joel.larin on 12/30/2024 7:31:57 PM

Summary

Featured Voices

Ganesh Radhakrishnan

Digital and Cyber Risk Leader

Snapshot

Industry: Financial Services

Headquarters: Sydney, New South Wales, Australia

Number of Employees: 200+

Website: Helia

The challenge: driving innovation and growth

Helia’s mission is to become the unparalleled leader in LMI. In 2023, Helia was recognized with an Appian Innovation Award for transforming its operations, culture, and employee experience through the Appian Platform – and its ability to conduct quick builds to enable experimentation. The aim was to modernize business processes, streamline the LMI policy lifecycle, and enhance employee skills to keep pace with technological advancements.

The solutions: fostering a culture of continuous learning

Helia cultivates a culture of growth and innovation with Appian Certifications

joel.larin — Mon, 30 Dec 2024 19:30:44 GMT

Revision 17 posted to Story by joel.larin on 12/30/2024 7:30:44 PM

Summary

Featured Voices

Ganesh Radhakrishnan

Digital and Cyber Risk Leader

Snapshot

Industry: Financial Services

Headquarters: Sydney, New South Wales, Australia

Number of Employees: 200+

Website: Helia

The challenge: driving innovation and growth

Helia’s mission is to become the unparalleled leader in LMI. In 2023, Helia was recognized with an Appian Innovation Award for transforming its operations, culture, and employee experience through the Appian Platform – and its ability to conduct quick builds to enable experimentation. The aim was to modernize business processes, streamline the LMI policy lifecycle, and enhance employee skills to keep pace with technological advancements.

Helia cultivates a culture of growth and innovation with Appian Certifications

joel.larin — Mon, 30 Dec 2024 19:28:43 GMT

Revision 16 posted to Story by joel.larin on 12/30/2024 7:28:43 PM

Summary

Featured Voices

Ganesh Radhakrishnan

Digital and Cyber Risk Leader

Snapshot

Industry: Financial Services

Headquarters: Sydney, New South Wales, Australia

Number of Employees: 200+

Website: Helia

Catalyst for Citizen Development

Q:

Why build a community of citizen developers? What does your program look like today?

A:

We’d been developing in Appian for several years and opening up to citizen developers seemed like the next logical step. This effort allows people closer to business problems to use Appian to address those problems versus go through us. Today, we have about 12 citizen developers who are active in the community.

Citizen Developer Qualifications

Q:

Can anyone be a citizen developer? To you, what makes for a ‘good’ citizen developer?

A:

In our business, the role best aligned with the requirements for successful citizen development is the Technical Business Analyst. These folks might not have deep programming expertise, but they all have excellent analytical capabilities and some degree of technical skills. They are particularly good at problem solving and systems thinking. They know how to find inefficiencies in a process and come up with ways to use automation to make it better.

Supporting Citizen Developers

Q:

What types of support are you providing citizen developers? Similarly, what are the parameters or guardrails you’ve put in place?

A:

The first thing we do with people who want to learn Appian development is get them set up on Appian Community. From there, we point them to the online learning on Appian University: Appian Fundamentals training. We provide them support during their learning process through our CoE. We also provide them with access to a sandbox and a development environment. (Access gets more and more restricted the closer they get to production.) Also, we have an Appian community wiki and Teams channel for Appian development. New citizen developers have the ability to ask others in the community for help. Also, every 2 to 3 weeks, my team will lead an Appian discussion, which will always include our citizen developers. Here we will pick one topic (e.g. new release features) and go deep.

Our major control for citizen-developed applications is our solution assurance process. This includes a health check review, but also validation that good build practices have been followed, like the use of proper naming conventions, table structures, etc. Nothing gets released into production without this review, which my team conducts.

Lessons Learned

Q:

With respect to this program, what has worked well and where have you struggled? What advice would you give to others on their citizen development journey?

A:

Low code is not no-code. You need to understand how technology works. The people we target don’t necessarily have lots of programming experience, but they often have some computer science. However, technical aptitude is more important than experience. You might be good at Visio or Excel, but that doesn’t mean you’ll be proficient in Appian.

Success Measures

Q:

How do you measure the value generated by this program? What measures do you point to to prove success?

A:

We don’t have formal program success measures. But I would say the biggest indicator of success is the fact that several of the applications built by citizens (or in partnership between IT and citizens) are some of our most heavily used Appian applications. These are not small apps either: they automate meaningfully complex and important processes.

Another indicator of success is that the community is still growing. Most of our newer Citizen Developers came to us because they saw the success of their peers in other business groups in solving problems with Appian and they wanted to do it for themselves.

Helia cultivates a culture of growth and innovation with Appian Certifications

joel.larin — Mon, 30 Dec 2024 19:28:00 GMT

Revision 15 posted to Story by joel.larin on 12/30/2024 7:28:00 PM

Summary

Featured Voices

Ganesh Radhakrishnan

Digital and Cyber Risk Leader

Snapshot

Industry: Financial Services

Headquarters: Sydney, New South Wales, Australia

Number of Employees: 200+

Website: Helia

Interview Date: October, 2024

Catalyst for Citizen Development

Q:

Why build a community of citizen developers? What does your program look like today?

A:

Citizen Developer Qualifications

Q:

Can anyone be a citizen developer? To you, what makes for a ‘good’ citizen developer?

A:

Supporting Citizen Developers

Q:

What types of support are you providing citizen developers? Similarly, what are the parameters or guardrails you’ve put in place?

A:

Lessons Learned

Q:

With respect to this program, what has worked well and where have you struggled? What advice would you give to others on their citizen development journey?

A:

Success Measures

Q:

How do you measure the value generated by this program? What measures do you point to to prove success?

A:

Helia cultivates a culture of growth and innovation with Appian Certifications

joel.larin — Mon, 30 Dec 2024 19:24:01 GMT

Revision 14 posted to Story by joel.larin on 12/30/2024 7:24:01 PM

Summary

Featured Voices

Ganesh Radhakrishnan

Digital and Cyber Risk Leader

Snapshot

Industry: Financial Services

Headquarters: Bendingo, Australia

Number of Employees: 7,000+

Website: Bendingo Bank

Interview Date: July, 2021

Catalyst for Citizen Development

Q:

Why build a community of citizen developers? What does your program look like today?

A:

Citizen Developer Qualifications

Q:

Can anyone be a citizen developer? To you, what makes for a ‘good’ citizen developer?

A:

Supporting Citizen Developers

Q:

What types of support are you providing citizen developers? Similarly, what are the parameters or guardrails you’ve put in place?

A:

Lessons Learned

Q:

With respect to this program, what has worked well and where have you struggled? What advice would you give to others on their citizen development journey?

A:

Success Measures

Q:

How do you measure the value generated by this program? What measures do you point to to prove success?

A:

Helia cultivates a culture of growth and innovation with Appian Certifications

joel.larin — Mon, 30 Dec 2024 19:23:13 GMT

Revision 13 posted to Story by joel.larin on 12/30/2024 7:23:13 PM

Summary

Featured Voices

Ben Boase

Service Owner, Workflow & Robotics

Snapshot

Industry: Financial Services

Headquarters: Bendingo, Australia

Number of Employees: 7,000+

Website: Bendingo Bank

Interview Date: July, 2021

Catalyst for Citizen Development

Q:

Why build a community of citizen developers? What does your program look like today?

A:

Citizen Developer Qualifications

Q:

Can anyone be a citizen developer? To you, what makes for a ‘good’ citizen developer?

A:

Supporting Citizen Developers

Q:

What types of support are you providing citizen developers? Similarly, what are the parameters or guardrails you’ve put in place?

A:

Lessons Learned

Q:

With respect to this program, what has worked well and where have you struggled? What advice would you give to others on their citizen development journey?

A:

Success Measures

Q:

How do you measure the value generated by this program? What measures do you point to to prove success?

A:

Helia cultivates a culture of growth and innovation with Appian Certifications

joel.larin — Mon, 30 Dec 2024 19:23:01 GMT

Revision 12 posted to Story by joel.larin on 12/30/2024 7:23:01 PM

Summary

Featured Voices

Ben Boase

Service Owner, Workflow & Robotics

Snapshot

Industry: Financial Services

Headquarters: Bendingo, Australia

Number of Employees: 7,000+

Website: Bendingo Bank

Interview Date: July, 2021

Catalyst for Citizen Development

Q:

Why build a community of citizen developers? What does your program look like today?

A:

Citizen Developer Qualifications

Q:

Can anyone be a citizen developer? To you, what makes for a ‘good’ citizen developer?

A:

Supporting Citizen Developers

Q:

What types of support are you providing citizen developers? Similarly, what are the parameters or guardrails you’ve put in place?

A:

Lessons Learned

Q:

With respect to this program, what has worked well and where have you struggled? What advice would you give to others on their citizen development journey?

A:

Success Measures

Q:

How do you measure the value generated by this program? What measures do you point to to prove success?

A:

Citizen Development at Bendigo and Adelaide Bank

joel.larin — Mon, 30 Dec 2024 19:22:01 GMT

Current Revision posted to Story by joel.larin on 12/30/2024 7:22:01 PM

Summary

Bendigo and Adelaide Bank champions citizen development, empowering its non-technical staff to build applications through Appian's low-code platform. This initiative boosts digital transformation, enabling employees to directly enhance technology and customer service. The strategy underscores the bank's dedication to promoting a culture of learning and teamwork, thereby increasing operational efficiency and market responsiveness.

Featured Voices

Ben Boase

Service Owner, Workflow & Robotics

Snapshot

Industry: Financial Services

Headquarters: Bendingo, Australia

Number of Employees: 7,000+

Website: Bendingo Bank

Interview Date: July, 2021

Catalyst for Citizen Development

Q:

Why build a community of citizen developers? What does your program look like today?

A:

Citizen Developer Qualifications

Q:

Can anyone be a citizen developer? To you, what makes for a ‘good’ citizen developer?

A:

Supporting Citizen Developers

Q:

What types of support are you providing citizen developers? Similarly, what are the parameters or guardrails you’ve put in place?

A:

Lessons Learned

Q:

With respect to this program, what has worked well and where have you struggled? What advice would you give to others on their citizen development journey?

A:

Success Measures

Q:

How do you measure the value generated by this program? What measures do you point to to prove success?

A:

Tags: story, Vision

Helia cultivates a culture of growth and innovation with Appian Certifications

joel.larin — Mon, 30 Dec 2024 19:21:50 GMT

Revision 11 posted to Story by joel.larin on 12/30/2024 7:21:50 PM

Summary

Featured Voices

Ben Boase

Service Owner, Workflow & Robotics

Snapshot

Industry: Financial Services

Headquarters: Bendingo, Australia

Number of Employees: 7,000+

Website: Bendingo Bank

Interview Date: July, 2021

Catalyst for Citizen Development

Q:

Why build a community of citizen developers? What does your program look like today?

A:

Citizen Developer Qualifications

Q:

Can anyone be a citizen developer? To you, what makes for a ‘good’ citizen developer?

A:

Supporting Citizen Developers

Q:

What types of support are you providing citizen developers? Similarly, what are the parameters or guardrails you’ve put in place?

A:

Lessons Learned

Q:

With respect to this program, what has worked well and where have you struggled? What advice would you give to others on their citizen development journey?

A:

Success Measures

Q:

How do you measure the value generated by this program? What measures do you point to to prove success?

A:

Helia cultivates a culture of growth and innovation with Appian Certifications

joel.larin — Mon, 30 Dec 2024 19:19:47 GMT

Revision 10 posted to Story by joel.larin on 12/30/2024 7:19:47 PM

Summary

Featured Voices

Ben Boase

Service Owner, Workflow & Robotics

Snapshot

Industry: Financial Services

Headquarters: Bendingo, Australia

Number of Employees: 7,000+

Website: Bendingo Bank

Interview Date: July, 2021

Catalyst for Citizen Development

Q:

Why build a community of citizen developers? What does your program look like today?

A:

Citizen Developer Qualifications

Q:

Can anyone be a citizen developer? To you, what makes for a ‘good’ citizen developer?

A:

Supporting Citizen Developers

Q:

What types of support are you providing citizen developers? Similarly, what are the parameters or guardrails you’ve put in place?

A:

Lessons Learned

Q:

With respect to this program, what has worked well and where have you struggled? What advice would you give to others on their citizen development journey?

A:

Success Measures

Q:

How do you measure the value generated by this program? What measures do you point to to prove success?