KB-1655 How to extract engine infrastructure logs from Linux environments

Parmida Borhani — Thu, 23 Apr 2020 00:14:01 GMT

Current Revision posted to Appian Knowledge Base by Parmida Borhani on 4/23/2020 12:14:01 AM

Purpose

In order to assist with troubleshooting issues, Appian support cases may require the collection of certain log files from a specific Appian environment. This article provides instructions on how to extract these logs on Linux environments.

Instructions

18.3 and Later

Run the log collection script to auto-generate the required .tar file.

18.2 and Earlier

Run the following command from the <APPIAN_HOME>/logs/ directory in order to generate the required .tar file. This command will create a set of logs in the /tmp/ directory and then create the .tar file.

Note: This is a multi-line command.

tarname=$(hostname -s)-slim-$(date +"%Y-%m-%d"); \
find . \( \
-name engine_status.csv \
-o -name "*_summary.csv*" \
-o -name "service_manager*" \
-o -name "zookeeper*" \
-o -name “server.log” \
-o -name "product_metrics*" \) | tar -cvf /tmp/${tarname}.tar --hard-dereference --files-from -; \
find ./data-metrics/ | tar -rvf /tmp/${tarname}.tar --hard-dereference --files-from -; \
find ./service-manager/metrics/jvm | tar -rvf /tmp/${tarname}.tar --hard-dereference --files-from -; \
find ./service-manager/kafka | tar -rvf /tmp/${tarname}.tar --hard-dereference --files-from -; \
gzip -f /tmp/${tarname}.tar

After running the command, upload the .tar file to the support case as requested by Appian Support. These logs do not contain any personally identifiable information (PII).

Affected Versions

This article applies to all versions of Appian running 17.3 or later using Linux as the operating system.

Last Reviewed: April 2020

Tags: self-managed, logging, administration, linux, how-to, scripts, logs

KB-1655 How to extract engine infrastructure logs from Linux environments

Parmida Borhani — Fri, 17 Aug 2018 03:21:03 GMT

Revision 27 posted to Appian Knowledge Base by Parmida Borhani on 8/17/2018 3:21:03 AM

Purpose

Instructions

Note: This is a multi-line command.

tarname=$(hostname -s)-slim-$(date +"%Y-%m-%d"); \
find . \( \
-name engine_status.csv \
-o -name "*_summary.csv*" \
-o -name "service_manager*" \
-o -name "zookeeper*" \
-o -name “server.log” \
-o -name "product_metrics*" \) | tar -cvf /tmp/${tarname}.tar --hard-dereference --files-from -; \
find ./data-metrics/ | tar -rvf /tmp/${tarname}.tar --hard-dereference --files-from -; \
find ./service-manager/metrics/jvm | tar -rvf /tmp/${tarname}.tar --hard-dereference --files-from -; \
find ./service-manager/kafka | tar -rvf /tmp/${tarname}.tar --hard-dereference --files-from -; \
gzip -f /tmp/${tarname}.tar

After running the command, upload the .tar file to the support case as requested by Appian Support. These logs do not contain any personally identifiable information (PII).

Affected Versions

This article applies to all versions of Appian running 17.3 or later using Linux as the operating system.

Last Reviewed: August 2018

Tags: logging, administration, linux, how-to, on-premise, logs

DRAFT KB-XXXX How to extract engine infrastructure logs from Linux environments

Parmida Borhani — Tue, 14 Aug 2018 23:40:17 GMT

Revision 26 posted to Appian Knowledge Base by Parmida Borhani on 8/14/2018 11:40:17 PM

Purpose

Instructions

Note: This is a multi-line command.

tarname=$(hostname -s)-slim-$(date +"%Y-%m-%d"); \
find . \( \
-name engine_status.csv \
-o -name "*_summary.csv*" \
-o -name "service_manager*" \
-o -name "zookeeper*" \
-o -name “server.log” \
-o -name "product_metrics*" \) | tar -cvf /tmp/${tarname}.tar --hard-dereference --files-from -; \
find ./data-metrics/ | tar -rvf /tmp/${tarname}.tar --hard-dereference --files-from -; \
find ./service-manager/metrics/jvm | tar -rvf /tmp/${tarname}.tar --hard-dereference --files-from -; \
find ./service-manager/kafka | tar -rvf /tmp/${tarname}.tar --hard-dereference --files-from -; \
gzip -f /tmp/${tarname}.tar

After running the command, upload the .tar file to the support case as requested by Appian Support. These logs do not contain any personally identifiable information (PII).

Affected Versions

This article applies to all versions of Appian running 17.3 or later using Linux as the operating system.

Last Reviewed: August 2018

Tags: logging, administration, linux, how-to, on-premise, logs

DRAFT KB-XXXX How to extract slim logs on Linux environments

Parmida Borhani — Wed, 08 Aug 2018 21:41:13 GMT

Revision 25 posted to Appian Knowledge Base by Parmida Borhani on 8/8/2018 9:41:13 PM

Purpose

In order to assist with troubleshooting issues, Appian support cases may require the collection of slim log files from a specific Appian environment. This article provides instructions on how to extract slim logs on Linux environments.

Instructions

Note: This is a multi-line command.

tarname=$(hostname -s)-slim-$(date +"%Y-%m-%d"); \
find . \( \
-name engine_status.csv \
-o -name "*_summary.csv*" \
-o -name "service_manager*" \
-o -name "zookeeper*" \
-o -name “server.log” \
-o -name "product_metrics*" \) | tar -cvf /tmp/${tarname}.tar --hard-dereference --files-from -; \
find ./data-metrics/ | tar -rvf /tmp/${tarname}.tar --hard-dereference --files-from -; \
find ./service-manager/metrics/jvm | tar -rvf /tmp/${tarname}.tar --hard-dereference --files-from -; \
find ./service-manager/kafka | tar -rvf /tmp/${tarname}.tar --hard-dereference --files-from -; \
gzip -f /tmp/${tarname}.tar

After running the command, upload the .tar file to the support case as requested by Appian Support. These logs do not contain any personally identifiable information (PII).

Affected Versions

This article applies to all versions of Appian running 17.3 or later using Linux as the operating system.

Last Reviewed: August 2018

Tags: logging, administration, linux, how-to, on-premise, logs

DRAFT KB-XXXX How to extract slim logs on Linux environments

Parmida Borhani — Wed, 08 Aug 2018 21:39:38 GMT

Revision 24 posted to Appian Knowledge Base by Parmida Borhani on 8/8/2018 9:39:38 PM

Purpose

Instructions

Note: This is a multi-line command.

tarname=$(hostname -s)-slim-$(date +"%Y-%m-%d"); \
find . \( \
-name engine_status.csv \
-o -name "*_summary.csv*" \
-o -name "service_manager*" \
-o -name "zookeeper*" \
-o -name “server.log” \
-o -name "product_metrics*" \) | tar -cvf /tmp/${tarname}.tar --hard-dereference --files-from -; \
find ./data-metrics/ | tar -rvf /tmp/${tarname}.tar --hard-dereference --files-from -; \
find ./service-manager/metrics/jvm | tar -rvf /tmp/${tarname}.tar --hard-dereference --files-from -; \
find ./service-manager/kafka | tar -rvf /tmp/${tarname}.tar --hard-dereference --files-from -; \
gzip -f /tmp/${tarname}.tar

After running the command, upload the .tar file to the support case as requested by Appian Support. These logs do not contain any personally identifiable information (PII).

Affected Versions

This article applies to all versions of Appian running 17.3 or later using Linux as the operating system.

Last Reviewed: August 2018

Tags: logging, linux, how-to, on-premise, logs

DRAFT KB-XXXX How to extract slim logs on Linux environments

Iram Khan — Wed, 08 Aug 2018 11:51:43 GMT

Revision 23 posted to Appian Knowledge Base by Iram Khan on 8/8/2018 11:51:43 AM

Purpose

Instructions

Note: this is a multi-line command.

tarname=$(hostname -s)-slim-$(date +"%Y-%m-%d"); \
find . \( \
-name engine_status.csv \
-o -name "*_summary.csv*" \
-o -name "service_manager*" \
-o -name "zookeeper*" \
-o -name “server.log” \
-o -name "product_metrics*" \) | tar -cvf /tmp/${tarname}.tar --hard-dereference --files-from -; \
find ./data-metrics/ | tar -rvf /tmp/${tarname}.tar --hard-dereference --files-from -; \
find ./service-manager/metrics/jvm | tar -rvf /tmp/${tarname}.tar --hard-dereference --files-from -; \
find ./service-manager/kafka | tar -rvf /tmp/${tarname}.tar --hard-dereference --files-from -; \
gzip -f /tmp/${tarname}.tar

After running the command, upload the .tar file to the support case as requested by Appian Support.

Affected Versions

This article applies to all versions of Appian running 17.3 or later using Linux as the operating system.

Last Reviewed: July 2018

Tags: logging, linux, how-to, on-premise, logs, SliM

DRAFT KB-XXXX How to extract slim logs on Linux environments

Iram Khan — Wed, 08 Aug 2018 11:32:15 GMT

Revision 22 posted to Appian Knowledge Base by Iram Khan on 8/8/2018 11:32:15 AM

Purpose

Instructions

Run the following command from the <APPIAN_HOME>/logs/ directory in order to generate the required .tar file. This command will create a set of logs in the /tmp/ directory.

Note: this is a multi-line command.

tarname=$(hostname -s)-slim-$(date +"%Y-%m-%d"); \
find . \( \
-name engine_status.csv \
-o -name "*_summary.csv*" \
-o -name "service_manager*" \
-o -name "zookeeper*" \
-o -name “server.log” \
-o -name "product_metrics*" \) | tar -cvf /tmp/${tarname}.tar --hard-dereference --files-from -; \
find ./data-metrics/ | tar -rvf /tmp/${tarname}.tar --hard-dereference --files-from -; \
find ./service-manager/metrics/jvm | tar -rvf /tmp/${tarname}.tar --hard-dereference --files-from -; \
find ./service-manager/kafka | tar -rvf /tmp/${tarname}.tar --hard-dereference --files-from -; \
gzip -f /tmp/${tarname}.tar

After running the command, zip the logs in the /tmp/ directory and upload it to the support case as requested by Appian Support.

Affected Versions

This article applies to all versions of Appian running 17.3 or later using Linux as the operating system.

Last Reviewed: July 2018

Tags: logging, linux, how-to, on-premise, logs, SliM

DRAFT KB-XXXX How to extract slim logs on Linux environments

Iram Khan — Wed, 08 Aug 2018 11:27:21 GMT

Revision 21 posted to Appian Knowledge Base by Iram Khan on 8/8/2018 11:27:21 AM

Purpose

Instructions

Note: this is a multi-line command.

tarname=$(hostname -s)-slim-$(date +"%Y-%m-%d"); \
find . \( \
-name engine_status.csv \
-o -name "*_summary.csv*" \
-o -name "service_manager*" \
-o -name "zookeeper*" \
-o -name “server.log” \
-o -name "product_metrics*" \) | tar -cvf /tmp/${tarname}.tar --hard-dereference --files-from -; \
find ./data-metrics/ | tar -rvf /tmp/${tarname}.tar --hard-dereference --files-from -; \
find ./service-manager/metrics/jvm | tar -rvf /tmp/${tarname}.tar --hard-dereference --files-from -; \
find ./service-manager/kafka | tar -rvf /tmp/${tarname}.tar --hard-dereference --files-from -; \
gzip -f /tmp/${tarname}.tar

After running the command, zip the logs in the /tmp/ directory and upload it to the support case as requested by Appian Support.

Affected Versions

This article applies to all versions of Appian running 17.3 or later using Linux as the operating system.

Last Reviewed: July 2018

Tags: logging, linux, how-to, on-premise, logs, SliM

DRAFT KB-XXXX How to extract slim logs on Linux environments

Iram Khan — Wed, 08 Aug 2018 11:20:36 GMT

Revision 20 posted to Appian Knowledge Base by Iram Khan on 8/8/2018 11:20:36 AM

Purpose

Instructions

Note: this is a multi-line command.

tarname=$(hostname -s)-slim-$(date +"%Y-%m-%d"); \
find . \( \
-name engine_status.csv \
-o -name "*_summary.csv*" \
-o -name "service_manager*" \
-o -name "zookeeper*" \
-o -name “server.log” \
-o -name "product_metrics*" \) | tar -cvf /tmp/${tarname}.tar --hard-dereference --files-from -; \
find ./data-metrics/ | tar -rvf /tmp/${tarname}.tar --hard-dereference --files-from -; \
find ./service-manager/metrics/jvm | tar -rvf /tmp/${tarname}.tar --hard-dereference --files-from -; \
find ./service-manager/kafka | tar -rvf /tmp/${tarname}.tar --hard-dereference --files-from -; \
gzip -f /tmp/${tarname}.tar

After running the command, zip the logs in the /tmp/ directory and upload it to the support case as requested by Appian Support.

Affected Versions

This article applies to all versions of Appian running 17.3 or later using Linux as the operating system.

Last Reviewed: July 2018

Tags: logging, linux, how-to, on-premise, logs, SliM

DRAFT KB-XXXX How to extract slim logs on Linux environments

Iram Khan — Wed, 08 Aug 2018 11:19:17 GMT

Revision 19 posted to Appian Knowledge Base by Iram Khan on 8/8/2018 11:19:17 AM

Purpose

Instructions

Note: this is a multi-line command.

tarname=$(hostname -s)-slim-$(date +"%Y-%m-%d"); \
find . \( \
-name engine_status.csv \
-o -name "*_summary.csv*" \
-o -name "service_manager*" \
-o -name "zookeeper*" \
-o -name “server.log” \
-o -name "product_metrics*" \) | tar -cvf /tmp/${tarname}.tar --hard-dereference --files-from -; \
find ./data-metrics/ | tar -rvf /tmp/${tarname}.tar --hard-dereference --files-from -; \
find ./service-manager/metrics/jvm | tar -rvf /tmp/${tarname}.tar --hard-dereference --files-from -; \
find ./service-manager/kafka | tar -rvf /tmp/${tarname}.tar --hard-dereference --files-from -; \
gzip -f /tmp/${tarname}.tar

After running the command, zip the logs in the /tmp/ directory and upload it to the support case as requested by Appian Support.

Affected Versions

This article applies to all versions of Appian running 17.3+ using Linux as the operating system.

Last Reviewed: July 2018

Tags: logging, linux, how-to, on-premise, logs, SliM

DRAFT KB-XXXX How to extract slim logs on Linux environments

Iram Khan — Wed, 08 Aug 2018 11:10:35 GMT

Revision 18 posted to Appian Knowledge Base by Iram Khan on 8/8/2018 11:10:35 AM

Purpose

Instructions

Note: this is a multi-line command.

tarname=$(hostname -s)-slim-$(date +"%Y-%m-%d"); \
find . \( \
-name engine_status.csv \
-o -name "*_summary.csv*" \
-o -name "service_manager*" \
-o -name "zookeeper*" \
-o -name “server.log” \
-o -name "product_metrics*" \) | tar -cvf /tmp/${tarname}.tar --hard-dereference --files-from -; \
find ./data-metrics/ | tar -rvf /tmp/${tarname}.tar --hard-dereference --files-from -; \
find ./service-manager/metrics/jvm | tar -rvf /tmp/${tarname}.tar --hard-dereference --files-from -; \
find ./service-manager/kafka | tar -rvf /tmp/${tarname}.tar --hard-dereference --files-from -; \
gzip -f /tmp/${tarname}.tar

After running the command, zip the logs in the /tmp/ directory and upload it to the support case as requested by Appian Support.

Affected Versions

This article applies to versions of Appian 17.3 and later using Linux as the operating system.

Last Reviewed: July 2018

Tags: logging, linux, how-to, on-premise, logs, SliM

DRAFT KB-XXXX How to extract slim logs on Linux environments

Jordan Horwat — Fri, 13 Jul 2018 12:58:43 GMT

Revision 17 posted to Appian Knowledge Base by Jordan Horwat on 7/13/2018 12:58:43 PM

Purpose

Instructions

Note: this is a multi-line command.

tarname=$(hostname -s)-slim-$(date +"%Y-%m-%d"); \
find . \( \
-name engine_status.csv \
-o -name "*_summary.csv*" \
-o -name "service_manager*" \
-o -name "zookeeper*" \
-o -name “server.log” \
-o -name "product_metrics*" \) | tar -cvf /tmp/${tarname}.tar --hard-dereference --files-from -; \
find ./data-metrics/ | tar -rvf /tmp/${tarname}.tar --hard-dereference --files-from -; \
find ./service-manager/metrics/jvm | tar -rvf /tmp/${tarname}.tar --hard-dereference --files-from -; \
find ./service-manager/kafka | tar -rvf /tmp/${tarname}.tar --hard-dereference --files-from -; \
gzip -f /tmp/${tarname}.tar

After running the command, zip the logs in the /tmp/ directory and upload it to the support case as requested by Appian Support.

Affected Versions

This article applies to all versions of Appian using Linux as the operating system.

Last Reviewed: July 2018

Tags: logging, linux, how-to, on-premise, logs, SliM

DRAFT KB-XXXX How to extract slim logs on Linux environments

Jordan Horwat — Fri, 13 Jul 2018 12:57:43 GMT

Revision 16 posted to Appian Knowledge Base by Jordan Horwat on 7/13/2018 12:57:43 PM

Purpose

Instructions

Note: this is a multi-line command.

tarname=$(hostname -s)-slim-$(date +"%Y-%m-%d"); \
find . \( \
-name engine_status.csv \
-o -name "*_summary.csv*" \
-o -name "service_manager*" \
-o -name "zookeeper*" \
-o -name “server.log” \
-o -name "product_metrics*" \) | tar -cvf /tmp/${tarname}.tar --hard-dereference --files-from -; \
find ./data-metrics/ | tar -rvf /tmp/${tarname}.tar --hard-dereference --files-from -; \
find ./service-manager/metrics/jvm | tar -rvf /tmp/${tarname}.tar --hard-dereference --files-from -; \
find ./service-manager/kafka | tar -rvf /tmp/${tarname}.tar --hard-dereference --files-from -; \
gzip -f /tmp/${tarname}.tar

After running the command, zip the logs in the /tmp/ directory and upload it to the support case as requested by Appian Support.

Affected Versions

This article applies to all versions of Appian using Linux as the operating system.

Last Reviewed: July 2018

Tags: logging, linux, how-to, on-premise, logs, SliM

DRAFT KB-XXXX How to extract slim logs on Linux environments

Iram Khan — Fri, 13 Jul 2018 12:38:50 GMT

Revision 15 posted to Appian Knowledge Base by Iram Khan on 7/13/2018 12:38:50 PM

Purpose

Instructions

Note: this is a multi-line command.

tarname=$(hostname -s)-slim-$(date +"%Y-%m-%d"); \
find . $ \
-name engine_status.csv \
-o -name "*_summary.csv*" \
-o -name "service_manager*" \
-o -name "zookeeper*" \
-o -name “server.log” \
-o -name "product_metrics*" $ | tar -cvf /tmp/${tarname}.tar --hard-dereference --files-from -; \
find ./data-metrics/ | tar -rvf /tmp/${tarname}.tar --hard-dereference --files-from -; \
find ./service-manager/metrics/jvm | tar -rvf /tmp/${tarname}.tar --hard-dereference --files-from -; \
find ./service-manager/kafka | tar -rvf /tmp/${tarname}.tar --hard-dereference --files-from -; \
gzip -f /tmp/${tarname}.tar

After running the command, zip the logs in the /tmp directory and upload it to the support case as requested by Appian Support.

Affected Versions

This article applies to all versions of Appian using Linux as the operating system.

Last Reviewed: July 2018

Tags: logging, linux, how-to, on-premise, logs, SliM

DRAFT KB-XXXX How to extract slim logs on Linux environments

Iram Khan — Fri, 13 Jul 2018 10:18:37 GMT

Revision 14 posted to Appian Knowledge Base by Iram Khan on 7/13/2018 10:18:37 AM

Purpose

Instructions

Note: this is a multi-line command.

After running the command, zip the logs in the /tmp directory and upload it to the support case as requested by Appian Support.

Affected Versions

This article applies to all versions of Appian using Linux as the operating system.

Last Reviewed: July 2018

Tags: logging, linux, how-to, on-premise, logs, SliM

DRAFT KB-XXXX How to extract slim logs on Linux environments

Iram Khan — Thu, 12 Jul 2018 06:13:38 GMT

Revision 13 posted to Appian Knowledge Base by Iram Khan on 7/12/2018 6:13:38 AM

Purpose

Appian Technical Support sometimes require customers to provide slim logs from their Linux environments. This article provides instructions on how to extract slim logs on Linux environments.

Instructions

Run the following command from your <APPIAN_HOME>/logs/ directory in order to generate the required .tar file. This command will create a set of logs in your tmp directory ~200MB (note this is a multi line command).

Once this is created, please zip the logs in your tmp directory and upload it to the Support Case as requested by Appian Technical Support.

Affected Versions

This article applies to all versions of Appian running on a Linux environment.

Tags: logging, linux, how-to, on-premise, logs, SliM

DRAFT KB-XXXX How to extract slim logs on Linux environments

Iram Khan — Thu, 12 Jul 2018 06:09:45 GMT

Revision 12 posted to Appian Knowledge Base by Iram Khan on 7/12/2018 6:09:45 AM

Purpose

Solution Engineering sometimes require customers to provide slim logs from their Linux environments. This article provides instructions on how to extract slim logs on Linux environments.

Instructions

Once this is created, please zip the logs in your tmp directory and upload it to the Support Case as requested by the Solution Engineer.

Affected Versions

This article applies to all versions of Appian running on a Linux environment.

Tags: logging, linux, how-to, on-premise, logs, SliM

DRAFT KB-XXXX How to extract slim logs on Linux environments

Iram Khan — Thu, 12 Jul 2018 06:09:00 GMT

Revision 11 posted to Appian Knowledge Base by Iram Khan on 7/12/2018 6:09:00 AM

Purpose

Solution Engineering sometimes require customers to provide slim logs from their Linux environments. This article provides instructions on how to extract slim logs on Linux environments.

Instructions

Once this is created, please zip the logs in your tmp directory and upload it to the Support Case as requested by the Solution Engineer.

Affected Versions

This article applies to all versions of Appian running on a Linux environment.

Tags: logging, linux, how-to, on-premise, logs, SliM

DRAFT KB-XXXX How to extract slim logs on Linux environments

Iram Khan — Tue, 10 Jul 2018 12:54:48 GMT

Revision 10 posted to Appian Knowledge Base by Iram Khan on 7/10/2018 12:54:48 PM

Purpose

This article provides instructions on how to extract slim logs on Linux environments.

Instructions

Affected Versions

This article applies to all versions of Appian running on a Linux environment.

Last Reviewed: July 2018

Tags: logging, linux, how-to, on-premise, logs, SliM

DRAFT KB-XXXX How to extract slim logs on Linux environments

Iram Khan — Tue, 10 Jul 2018 12:51:20 GMT

Revision 9 posted to Appian Knowledge Base by Iram Khan on 7/10/2018 12:51:20 PM

Purpose

This article provides instructions on how to extract slim logs on Linux environments.

Instructions

Run the following command from your <APPIAN_HOME>/logs/ directory in order to generate the required .tar file. This command will create a set of logs in your tmp directory ~200MB (note this is a multi line command).

Affected Versions

This article applies to all versions of Appian running on a Linux environment.

Last Reviewed: July 2018

Tags: logging, linux, how-to, on-premise, logs, SliM

How to extract slim logs on Linux environments

Iram Khan — Tue, 10 Jul 2018 12:48:15 GMT

Revision 1 posted to Appian Knowledge Base by Iram Khan on 7/10/2018 12:48:15 PM

Steps:

Action:

Tags: logging, linux, how-to, on-premise, logs, SliM