KB-1622 Sending an email with an attachment to a process in Appian Cloud failshttps://community.appian.com/support/w/kb/1025/kb-1622-sending-an-email-with-an-attachment-to-a-process-in-appian-cloud-failsen-USTelligent Community 12KB-1622 Sending an email with an attachment to a process in Appian Cloud failshttps://community.appian.com/support/w/kb/1025/kb-1622-sending-an-email-with-an-attachment-to-a-process-in-appian-cloud-failsWed, 04 Sep 2019 22:58:25 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:5b0828d0-1c94-4306-89fa-68671555b2abParmida Borhanihttps://community.appian.com/support/w/kb/1025/kb-1622-sending-an-email-with-an-attachment-to-a-process-in-appian-cloud-fails#commentsCurrent Revision posted to Appian Knowledge Base by Parmida Borhani on 9/4/2019 10:58:25 PM<br /> <h2>Symptoms</h2> <p>Sending an email with a large attachment to a process in Appian Cloud fails. The total size of the email is&nbsp;less than the 25 MB limit for&nbsp;Appian Cloud. The application server log prints the following error:</p> <pre>ERROR com.appiancorp.process.engine.UnattendedJavaActivityRequest - An error occurred while executing activity: id=7652, classname=com.appiancorp.process.runtime.activities.SendEmailActivity com.appiancorp.suiteapi.process.framework.ActivityExecutionException: Failed to process attachments ... Caused by: com.appian.komodo.api.exceptions.SignalException: E106</pre> <h2>Cause</h2> <p>This is due to the overhead in encoding the email attachments. The 25 MB limit is based on the encoded message size, not the&nbsp;original or raw file size. The encoding adds about 33% overhead. Due to this, depending on the attachment the practical limit is around 18 MB.</p> <h2>Action</h2> <p>Try&nbsp;compressing the attachment or use a file share system instead.</p> <h2>Affected Versions</h2> <p>This article applies to all versions of Appian Cloud.</p> <p>Last Reviewed:&nbsp;September 2019</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: email, infrastructure, Cloud</div> KB-1622 Sending an email with an attachment to a process in Appian Cloud failshttps://community.appian.com/support/w/kb/1025/kb-1622-sending-an-email-with-an-attachment-to-a-process-in-appian-cloud-fails/revision/10Wed, 01 Aug 2018 04:53:17 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:5b0828d0-1c94-4306-89fa-68671555b2abParmida Borhanihttps://community.appian.com/support/w/kb/1025/kb-1622-sending-an-email-with-an-attachment-to-a-process-in-appian-cloud-fails#commentsRevision 10 posted to Appian Knowledge Base by Parmida Borhani on 8/1/2018 4:53:17 AM<br /> <h2>Symptoms</h2> <p>Sending an email with a large attachment to a process in Appian Cloud fails. The total size of the email is&nbsp;less than the 25 MB limit for&nbsp;Appian Cloud.</p> <h2>Cause</h2> <p>This is due to the overhead in encoding the email attachments. The 25 MB limit is based on the encoded message size, not the&nbsp;original or raw file size. The encoding adds about 33% overhead. Due to this, depending on the attachment the practical limit is around 18 MB.</p> <h2>Action</h2> <p>Try&nbsp;compressing the attachment or use a file share system instead.</p> <h2>Affected Versions</h2> <p>This article applies to all versions of Appian Cloud.</p> <p>Last Reviewed: July 2018</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: email, infrastructure, Cloud</div> DRAFT KB-XXXX Sending an email to a process in Appian Cloud failshttps://community.appian.com/support/w/kb/1025/kb-1622-sending-an-email-with-an-attachment-to-a-process-in-appian-cloud-fails/revision/9Tue, 31 Jul 2018 03:28:37 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:5b0828d0-1c94-4306-89fa-68671555b2abParmida Borhanihttps://community.appian.com/support/w/kb/1025/kb-1622-sending-an-email-with-an-attachment-to-a-process-in-appian-cloud-fails#commentsRevision 9 posted to Appian Knowledge Base by Parmida Borhani on 7/31/2018 3:28:37 AM<br /> <h2>Symptoms</h2> <p>Sending an email to a process in Appian Cloud fails. The total size of the email is&nbsp;less than the 25 MB limit for&nbsp;Appian Cloud.</p> <h2>Cause</h2> <p>This is due to the overhead in encoding the email attachments. The 25 MB limit is based on the encoded message size, not the&nbsp;original or raw file size. The MIME standard converts binary into 7-bit ASCII using base64 encoding, which adds about 33% overhead.&nbsp;</p> <h2>Action</h2> <p>Try&nbsp;compressing the attachment or use a file share system instead.</p> <h2>Affected Versions</h2> <p>This article applies to all versions of Appian Cloud.</p> <p>Last Reviewed: July 2018</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: email, infrastructure, Cloud</div> DRAFT KB-XXXX Appian Cloud emailshttps://community.appian.com/support/w/kb/1025/kb-1622-sending-an-email-with-an-attachment-to-a-process-in-appian-cloud-fails/revision/8Tue, 17 Jul 2018 23:35:55 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:5b0828d0-1c94-4306-89fa-68671555b2abParmida Borhanihttps://community.appian.com/support/w/kb/1025/kb-1622-sending-an-email-with-an-attachment-to-a-process-in-appian-cloud-fails#commentsRevision 8 posted to Appian Knowledge Base by Parmida Borhani on 7/17/2018 11:35:55 PM<br /> <h2>Symptoms</h2> <p>Sending an email to a process in Appian Cloud fails. The total size of the email is&nbsp;less than the 25 MB limit for&nbsp;Appian Cloud.</p> <h2>Cause</h2> <p>This is due to the overhead in encoding the email attachments. The 25 MB limit is based on the encoded message size, not the&nbsp;original or raw file size. The MIME standard converts binary into 7-bit ASCII using base64 encoding, which adds about 33% overhead.&nbsp;</p> <h2>Action</h2> <p>Try&nbsp;compressing the attachment or use a file share system instead.</p> <h2>Affected Versions</h2> <p>This article applies to all versions of Appian Cloud.</p> <p>Last Reviewed: July 2018</p> <p>&nbsp;</p> <table style="background-color:#bcedaf;"> <tbody> <tr> <td>This issue has been resolved in an Appian hotfix/new Appian version. Please apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.</td> </tr> </tbody> </table> <p>&nbsp;</p> <table style="background-color:#f57878;"> <tbody> <tr> <td>Appian Cloud no longer supports TLS 1.0. Web browsers for Appian Cloud users should be configured to allow TLS 1.1 and/or 1.2.</td> </tr> </tbody> </table><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: email, infrastructure, Cloud</div> DRAFT KB-XXXX Appian Cloud emailshttps://community.appian.com/support/w/kb/1025/kb-1622-sending-an-email-with-an-attachment-to-a-process-in-appian-cloud-fails/revision/7Tue, 17 Jul 2018 23:35:12 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:5b0828d0-1c94-4306-89fa-68671555b2abParmida Borhanihttps://community.appian.com/support/w/kb/1025/kb-1622-sending-an-email-with-an-attachment-to-a-process-in-appian-cloud-fails#commentsRevision 7 posted to Appian Knowledge Base by Parmida Borhani on 7/17/2018 11:35:12 PM<br /> <h2>Symptoms</h2> <p>Sending an email to a process in Appian Cloud fails. The total size of the email is&nbsp;less than the 25 MB limit for&nbsp;Appian Cloud.</p> <h2>Cause</h2> <p>This is due to the overhead in encoding the email attachments. The 25 MB limit is based on the encoded message size, not the&nbsp;original or raw file size. The MIME standard converts binary into 7-bit ASCII using base64 encoding, which adds about 33% overhead.&nbsp;</p> <h2>Action</h2> <p>Try&nbsp;compressing the attachment or use a file share system instead.</p> <h2>Affected Versions</h2> <p>This article applies to all versions of Appian Cloud.</p> <p>Last Reviewed: July 2018</p> <p>&nbsp;</p> <table style="background-color:#bcedaf;"> <tbody> <tr> <td>This issue has been resolved in an Appian hotfix/new Appian version. Please apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.</td> </tr> </tbody> </table> <p>&nbsp;</p> <table style="background-color:#f57878;"> <tbody> <tr> <td><span style="font-size:12px;">Appian Cloud no longer supports TLS 1.0. Web browsers for Appian Cloud users should be configured to allow TLS 1.1 and/or 1.2.</span></td> </tr> </tbody> </table><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: email, infrastructure, Cloud</div> DRAFT KB-XXXX Appian Cloud emailshttps://community.appian.com/support/w/kb/1025/kb-1622-sending-an-email-with-an-attachment-to-a-process-in-appian-cloud-fails/revision/6Tue, 17 Jul 2018 23:34:59 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:5b0828d0-1c94-4306-89fa-68671555b2abParmida Borhanihttps://community.appian.com/support/w/kb/1025/kb-1622-sending-an-email-with-an-attachment-to-a-process-in-appian-cloud-fails#commentsRevision 6 posted to Appian Knowledge Base by Parmida Borhani on 7/17/2018 11:34:59 PM<br /> <h2>Symptoms</h2> <p>Sending an email to a process in Appian Cloud fails. The total size of the email is&nbsp;less than the 25 MB limit for&nbsp;Appian Cloud.</p> <h2>Cause</h2> <p>This is due to the overhead in encoding the email attachments. The 25 MB limit is based on the encoded message size, not the&nbsp;original or raw file size. The MIME standard converts binary into 7-bit ASCII using base64 encoding, which adds about 33% overhead.&nbsp;</p> <h2>Action</h2> <p>Try&nbsp;compressing the attachment or use a file share system instead.</p> <h2>Affected Versions</h2> <p>This article applies to all versions of Appian Cloud.</p> <p>Last Reviewed: July 2018</p> <p>&nbsp;</p> <table style="background-color:#bcedaf;"> <tbody> <tr> <td>This issue has been resolved in an Appian hotfix/new Appian version. Please apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.</td> </tr> </tbody> </table> <p>&nbsp;</p> <table style="background-color:#f57878;"> <tbody> <tr> <td><span style="font-size:12px;">Appian Cloud no longer supports TLS 1.0. Web browsers for Appian Cloud users should be configured to allow TLS 1.1 and/or 1.2.&nbsp;</span>Web browsers for Appian Cloud users should be configured to allow TLS version 1.1 and/or 1.2.</td> </tr> </tbody> </table><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: email, infrastructure, Cloud</div> DRAFT KB-XXXX Appian Cloud emailshttps://community.appian.com/support/w/kb/1025/kb-1622-sending-an-email-with-an-attachment-to-a-process-in-appian-cloud-fails/revision/5Tue, 17 Jul 2018 23:34:25 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:5b0828d0-1c94-4306-89fa-68671555b2abParmida Borhanihttps://community.appian.com/support/w/kb/1025/kb-1622-sending-an-email-with-an-attachment-to-a-process-in-appian-cloud-fails#commentsRevision 5 posted to Appian Knowledge Base by Parmida Borhani on 7/17/2018 11:34:25 PM<br /> <h2>Symptoms</h2> <p>Sending an email to a process in Appian Cloud fails. The total size of the email is&nbsp;less than the 25 MB limit for&nbsp;Appian Cloud.</p> <h2>Cause</h2> <p>This is due to the overhead in encoding the email attachments. The 25 MB limit is based on the encoded message size, not the&nbsp;original or raw file size. The MIME standard converts binary into 7-bit ASCII using base64 encoding, which adds about 33% overhead.&nbsp;</p> <h2>Action</h2> <p>Try&nbsp;compressing the attachment or use a file share system instead.</p> <h2>Affected Versions</h2> <p>This article applies to all versions of Appian Cloud.</p> <p>Last Reviewed: July 2018</p> <p>&nbsp;</p> <table style="background-color:#bcedaf;"> <tbody> <tr> <td>This issue has been resolved in an Appian hotfix/new Appian version. Please apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.</td> </tr> </tbody> </table> <p>&nbsp;</p> <table style="background-color:#f57878;"> <tbody> <tr> <td><span style="font-size:12px;">Appian Cloud no longer supports TLS 1.0.&nbsp;</span>Web browsers for Appian Cloud users should be configured to allow TLS version 1.1 and/or 1.2.</td> </tr> </tbody> </table><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: email, infrastructure, Cloud</div> DRAFT KB-XXXX Appian Cloud emailshttps://community.appian.com/support/w/kb/1025/kb-1622-sending-an-email-with-an-attachment-to-a-process-in-appian-cloud-fails/revision/4Tue, 17 Jul 2018 23:33:11 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:5b0828d0-1c94-4306-89fa-68671555b2abParmida Borhanihttps://community.appian.com/support/w/kb/1025/kb-1622-sending-an-email-with-an-attachment-to-a-process-in-appian-cloud-fails#commentsRevision 4 posted to Appian Knowledge Base by Parmida Borhani on 7/17/2018 11:33:11 PM<br /> <h2>Symptoms</h2> <p>Sending an email to a process in Appian Cloud fails. The total size of the email is&nbsp;less than the 25 MB limit for&nbsp;Appian Cloud.</p> <h2>Cause</h2> <p>This is due to the overhead in encoding the email attachments. The 25 MB limit is based on the encoded message size, not the&nbsp;original or raw file size. The MIME standard converts binary into 7-bit ASCII using base64 encoding, which adds about 33% overhead.&nbsp;</p> <h2>Action</h2> <p>Try&nbsp;compressing the attachment or use a file share system instead.</p> <h2>Affected Versions</h2> <p>This article applies to all versions of Appian Cloud.</p> <p>Last Reviewed: July 2018</p> <p>&nbsp;</p> <table style="background-color:#bcedaf;"> <tbody> <tr> <td>This issue has been resolved in an Appian hotfix/new Appian version. Please apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.</td> </tr> </tbody> </table> <p>&nbsp;</p> <table style="background-color:#f57878;"> <tbody> <tr> <td><span style="font-size:12px;">Appian Cloud no longer supports TLS 1.0.&nbsp;</span>Web browsers for Appian Cloud users should be configured to allow TLS version 1.1 and/or 1.2. <p>&nbsp;</p> </td> </tr> </tbody> </table><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: email, infrastructure, Cloud</div> DRAFT KB-XXXX Appian Cloud emailshttps://community.appian.com/support/w/kb/1025/kb-1622-sending-an-email-with-an-attachment-to-a-process-in-appian-cloud-fails/revision/3Tue, 17 Jul 2018 23:31:34 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:5b0828d0-1c94-4306-89fa-68671555b2abParmida Borhanihttps://community.appian.com/support/w/kb/1025/kb-1622-sending-an-email-with-an-attachment-to-a-process-in-appian-cloud-fails#commentsRevision 3 posted to Appian Knowledge Base by Parmida Borhani on 7/17/2018 11:31:34 PM<br /> <h2>Symptoms</h2> <p>Sending an email to a process in Appian Cloud fails. The total size of the email is&nbsp;less than the 25 MB limit for&nbsp;Appian Cloud.</p> <h2>Cause</h2> <p>This is due to the overhead in encoding the email attachments. The 25 MB limit is based on the encoded message size, not the&nbsp;original or raw file size. The MIME standard converts binary into 7-bit ASCII using base64 encoding, which adds about 33% overhead.&nbsp;</p> <h2>Action</h2> <p>Try&nbsp;compressing the attachment or use a file share system instead.</p> <h2>Affected Versions</h2> <p>This article applies to all versions of Appian Cloud.</p> <p>Last Reviewed: July 2018</p> <p>&nbsp;</p> <table style="background-color:#bcedaf;"> <tbody> <tr> <td>This issue has been resolved in an Appian hotfix/new Appian version. Please apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.</td> </tr> </tbody> </table> <p>&nbsp;</p> <table style="background-color:#f57878;width:5px;"> <tbody> <tr> <td>Appian Cloud no longer supports TLS 1.0.</td> </tr> </tbody> </table><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: email, infrastructure, Cloud</div> DRAFT KB-XXXX Appian Cloud emailshttps://community.appian.com/support/w/kb/1025/kb-1622-sending-an-email-with-an-attachment-to-a-process-in-appian-cloud-fails/revision/2Tue, 17 Jul 2018 23:31:05 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:5b0828d0-1c94-4306-89fa-68671555b2abParmida Borhanihttps://community.appian.com/support/w/kb/1025/kb-1622-sending-an-email-with-an-attachment-to-a-process-in-appian-cloud-fails#commentsRevision 2 posted to Appian Knowledge Base by Parmida Borhani on 7/17/2018 11:31:05 PM<br /> <h2>Symptoms</h2> <p>Sending an email to a process in Appian Cloud fails. The total size of the email is&nbsp;less than the 25 MB limit for&nbsp;Appian Cloud.</p> <h2>Cause</h2> <p>This is due to the overhead in encoding the email attachments. The 25 MB limit is based on the encoded message size, not the&nbsp;original or raw file size. The MIME standard converts binary into 7-bit ASCII using base64 encoding, which adds about 33% overhead.&nbsp;</p> <h2>Action</h2> <p>Try&nbsp;compressing the attachment or use a file share system instead.</p> <h2>Affected Versions</h2> <p>This article applies to all versions of Appian Cloud.</p> <p>Last Reviewed: July 2018</p> <p>&nbsp;</p> <table style="background-color:#bcedaf;"> <tbody> <tr> <td>This issue has been resolved in an Appian hotfix/new Appian version. Please apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.</td> </tr> </tbody> </table> <p>&nbsp;</p> <table style="background-color:#f57878;"> <tbody> <tr> <td>Appian Cloud no longer supports TLS 1.0.</td> </tr> </tbody> </table><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: email, infrastructure, Cloud</div> DRAFT KB-XXXX Appian Cloud emailshttps://community.appian.com/support/w/kb/1025/kb-1622-sending-an-email-with-an-attachment-to-a-process-in-appian-cloud-fails/revision/1Tue, 17 Jul 2018 08:09:13 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:5b0828d0-1c94-4306-89fa-68671555b2abParmida Borhanihttps://community.appian.com/support/w/kb/1025/kb-1622-sending-an-email-with-an-attachment-to-a-process-in-appian-cloud-fails#commentsRevision 1 posted to Appian Knowledge Base by Parmida Borhani on 7/17/2018 8:09:13 AM<br /> <h2>Symptoms</h2> <p>Sending an email to a process in Appian Cloud fails. The total size of the email is&nbsp;less than the 25 MB limit for&nbsp;Appian Cloud.</p> <h2>Cause</h2> <p>This is due to the overhead in encoding the email attachments. The 25 MB limit is based on the encoded message size, not the&nbsp;original or raw file size. The MIME standard converts binary into 7-bit ASCII using base64 encoding, which adds about 33% overhead.&nbsp;</p> <h2>Action</h2> <p>Try&nbsp;compressing the attachment or use a file share system instead.</p> <h2>Affected Versions</h2> <p>This article applies to all versions of Appian Cloud.</p> <p>Last Reviewed: July 2018</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: email, infrastructure, Cloud</div>