KB-1752 Data server start failed due to WebSocket connection failure

Parmida Borhani — Wed, 17 Oct 2018 04:55:19 GMT

Current Revision posted to Appian Knowledge Base by Parmida Borhani on 10/17/2018 4:55:19 AM

This issue has been resolved in an Appian hotfix/new Appian version. Please apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

Symptoms

The data server fails to start with the following errors:

ERROR com.appian.data.server.Watchdog - Shutting down with exit code 1... com.appian.data.server.UnrecoverableError: Established WebSocket connection but failed to receive heartbeat from localhost:5400
.
.
.
ERROR com.appian.data.server.Watchdog - Start up failed. Shutting down... Cause: 
java.lang.IllegalStateException: Unable to kill data-server component using d:\appian\data-server\bin\..\lib\scripts\kill-component.bat
  at com.appian.data.server.Watchdog.killComponent(Watchdog.java:549)
  at com.appian.data.server.Watchdog.heal(Watchdog.java:263)
  at com.appian.data.server.Watchdog.healOnStart(Watchdog.java:208)
  at com.appian.data.server.Watchdog.startup(Watchdog.java:135)
  at com.appian.data.server.Watchdog.main(Watchdog.java:687)
Caused by: java.util.concurrent.TimeoutException: Timed out waiting for java.lang.ProcessImpl@e3cee7b to finish, timeout: 5000 milliseconds, executed command [d:\appian\data-server\bin\..\lib\scripts\kill-component.bat, hs]
  at org.zeroturnaround.exec.ProcessExecutor.newTimeoutException(ProcessExecutor.java:1079)
  at org.zeroturnaround.exec.ProcessExecutor.waitFor(ProcessExecutor.java:1042)
  at org.zeroturnaround.exec.ProcessExecutor.execute(ProcessExecutor.java:860)
  at com.appian.data.server.Watchdog.killComponent(Watchdog.java:547)

Cause

During data server startup, if the Watchdog is unable to detect the other data server components, it will time out and exit. This issue has been addressed in the following hotfixes/versions:

Action

Apply the latest hotfix to your Appian installation.

Affected Versions

This article applies to Appian 18.1 and 18.2.

Last Reviewed: October 2018

Tags: data-server, infrastructure

KB-1752 Data server start failed due to WebSocket connection failure

Parmida Borhani — Wed, 17 Oct 2018 00:54:23 GMT

Revision 11 posted to Appian Knowledge Base by Parmida Borhani on 10/17/2018 12:54:23 AM

This issue has been resolved in an Appian hotfix/new Appian version. Please apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

Symptoms

The data server fails to start with the following errors:

ERROR com.appian.data.server.Watchdog - Shutting down with exit code 1... com.appian.data.server.UnrecoverableError: Established WebSocket connection but failed to receive heartbeat from localhost:5400
.
.
.
ERROR com.appian.data.server.Watchdog - Start up failed. Shutting down... Cause: 
java.lang.IllegalStateException: Unable to kill data-server component using d:\appian\data-server\bin\..\lib\scripts\kill-component.bat
  at com.appian.data.server.Watchdog.killComponent(Watchdog.java:549)
  at com.appian.data.server.Watchdog.heal(Watchdog.java:263)
  at com.appian.data.server.Watchdog.healOnStart(Watchdog.java:208)
  at com.appian.data.server.Watchdog.startup(Watchdog.java:135)
  at com.appian.data.server.Watchdog.main(Watchdog.java:687)
Caused by: java.util.concurrent.TimeoutException: Timed out waiting for java.lang.ProcessImpl@e3cee7b to finish, timeout: 5000 milliseconds, executed command [d:\appian\data-server\bin\..\lib\scripts\kill-component.bat, hs]
  at org.zeroturnaround.exec.ProcessExecutor.newTimeoutException(ProcessExecutor.java:1079)
  at org.zeroturnaround.exec.ProcessExecutor.waitFor(ProcessExecutor.java:1042)
  at org.zeroturnaround.exec.ProcessExecutor.execute(ProcessExecutor.java:860)
  at com.appian.data.server.Watchdog.killComponent(Watchdog.java:547)

Cause

During data server startup, if the Watchdog is unable to detect the other data server components, it will time out and exit. This issue has been addressed in the following hotfixes/versions:

Action

Apply the latest hotfix to your Appian installation.

Affected Versions

This article applies to Appian 18.1 and 18.2.

Last Reviewed: October 2018

Tags: data-server, infrastructure

[Draft] KB-XXXX Data server start failed due to WebSocket connection failure

Tom Ryan — Tue, 16 Oct 2018 16:48:11 GMT

Revision 10 posted to Appian Knowledge Base by Tom Ryan on 10/16/2018 4:48:11 PM

Symptoms

The data server fails to start with the following errors:

ERROR com.appian.data.server.Watchdog - Shutting down with exit code 1... com.appian.data.server.UnrecoverableError: Established WebSocket connection but failed to receive heartbeat from localhost:5400
.
.
.
ERROR com.appian.data.server.Watchdog - Start up failed. Shutting down... Cause: 
java.lang.IllegalStateException: Unable to kill data-server component using d:\appian\data-server\bin\..\lib\scripts\kill-component.bat
at com.appian.data.server.Watchdog.killComponent(Watchdog.java:549)
at com.appian.data.server.Watchdog.heal(Watchdog.java:263)
at com.appian.data.server.Watchdog.healOnStart(Watchdog.java:208)
at com.appian.data.server.Watchdog.startup(Watchdog.java:135)
at com.appian.data.server.Watchdog.main(Watchdog.java:687)
Caused by: java.util.concurrent.TimeoutException: Timed out waiting for java.lang.ProcessImpl@e3cee7b to finish, timeout: 5000 milliseconds, executed command [d:\appian\data-server\bin\..\lib\scripts\kill-component.bat, hs]
at org.zeroturnaround.exec.ProcessExecutor.newTimeoutException(ProcessExecutor.java:1079)
at org.zeroturnaround.exec.ProcessExecutor.waitFor(ProcessExecutor.java:1042)
at org.zeroturnaround.exec.ProcessExecutor.execute(ProcessExecutor.java:860)
at com.appian.data.server.Watchdog.killComponent(Watchdog.java:547)

Cause

During data server startup, if the Watchdog is unable to detect the other data server components, it will time out and exit. This issue has been addressed via AN-109586 & AN-109585 in the following hotfixes/versions:

Action

Apply the latest hotfix to your Appian installation.

Affected Versions

This article applies to Appian 18.1 and 18.2.

Last Reviewed: October 2018

Tags: data-server, infrastructure

[Draft] KB-XXXX Data server start failed due to WebSocket connection failure

Stephen Okala — Tue, 16 Oct 2018 11:00:43 GMT

Revision 9 posted to Appian Knowledge Base by Stephen Okala on 10/16/2018 11:00:43 AM

Symptoms

The data server fails to start with the following errors:

ERROR com.appian.data.server.Watchdog - Shutting down with exit code 1... com.appian.data.server.UnrecoverableError: Established WebSocket connection but failed to receive heartbeat from localhost:5400
.
.
.
ERROR com.appian.data.server.Watchdog - Start up failed. Shutting down... Cause: 
java.lang.IllegalStateException: Unable to kill data-server component using d:\appian\data-server\bin\..\lib\scripts\kill-component.bat
at com.appian.data.server.Watchdog.killComponent(Watchdog.java:549)
at com.appian.data.server.Watchdog.heal(Watchdog.java:263)
at com.appian.data.server.Watchdog.healOnStart(Watchdog.java:208)
at com.appian.data.server.Watchdog.startup(Watchdog.java:135)
at com.appian.data.server.Watchdog.main(Watchdog.java:687)
Caused by: java.util.concurrent.TimeoutException: Timed out waiting for java.lang.ProcessImpl@e3cee7b to finish, timeout: 5000 milliseconds, executed command [d:\appian\data-server\bin\..\lib\scripts\kill-component.bat, hs]
at org.zeroturnaround.exec.ProcessExecutor.newTimeoutException(ProcessExecutor.java:1079)
at org.zeroturnaround.exec.ProcessExecutor.waitFor(ProcessExecutor.java:1042)
at org.zeroturnaround.exec.ProcessExecutor.execute(ProcessExecutor.java:860)
at com.appian.data.server.Watchdog.killComponent(Watchdog.java:547)

Cause

When the get-pids.bat|sh script takes longer than 5 seconds to return, watchdog times out and exits without attempting to start. This issue has been addressed via AN-109586 & AN-109585 in the following hotfixes/versions:

Action

Apply the latest hotfix to your Appian installation.

Affected Versions

This article applies to Appian 18.1 and 18.2.

Last Reviewed: October 2018

Tags: data-server, infrastructure

[Draft] KB-XXXX Data server start failed due to WebSocket connection failure

Stephen Okala — Tue, 16 Oct 2018 11:00:32 GMT

Revision 8 posted to Appian Knowledge Base by Stephen Okala on 10/16/2018 11:00:32 AM

Symptoms

The data server fails to start with the following errors:

ERROR com.appian.data.server.Watchdog - Shutting down with exit code 1... com.appian.data.server.UnrecoverableError: Established WebSocket connection but failed to receive heartbeat from localhost:5400
.
.
.
ERROR com.appian.data.server.Watchdog - Start up failed. Shutting down... Cause: 
java.lang.IllegalStateException: Unable to kill data-server component using d:\appian\data-server\bin\..\lib\scripts\kill-component.bat
at com.appian.data.server.Watchdog.killComponent(Watchdog.java:549)
at com.appian.data.server.Watchdog.heal(Watchdog.java:263)
at com.appian.data.server.Watchdog.healOnStart(Watchdog.java:208)
at com.appian.data.server.Watchdog.startup(Watchdog.java:135)
at com.appian.data.server.Watchdog.main(Watchdog.java:687)
Caused by: java.util.concurrent.TimeoutException: Timed out waiting for java.lang.ProcessImpl@e3cee7b to finish, timeout: 5000 milliseconds, executed command [d:\appian\data-server\bin\..\lib\scripts\kill-component.bat, hs]
at org.zeroturnaround.exec.ProcessExecutor.newTimeoutException(ProcessExecutor.java:1079)
at org.zeroturnaround.exec.ProcessExecutor.waitFor(ProcessExecutor.java:1042)
at org.zeroturnaround.exec.ProcessExecutor.execute(ProcessExecutor.java:860)
at com.appian.data.server.Watchdog.killComponent(Watchdog.java:547)

Cause

Action

Apply the latest hotfix to your Appian installation.

Affected Versions

This article applies to Appian 18.1 and 18.2.

Last Reviewed: October 2018

Tags: data-server, infrastructure

[Draft] KB-XXXX Data server start failed due to WebSocket connection failure

Parmida Borhani — Wed, 26 Sep 2018 04:21:51 GMT

Revision 7 posted to Appian Knowledge Base by Parmida Borhani on 9/26/2018 4:21:51 AM

Symptoms

The data server fails to start with the following errors:

ERROR com.appian.data.server.Watchdog - Shutting down with exit code 1... com.appian.data.server.UnrecoverableError: Established WebSocket connection but failed to receive heartbeat from localhost:5400
.
.
.
ERROR com.appian.data.server.Watchdog - Start up failed. Shutting down... Cause: 
java.lang.IllegalStateException: Unable to kill data-server component using d:\appian\data-server\bin\..\lib\scripts\kill-component.bat
at com.appian.data.server.Watchdog.killComponent(Watchdog.java:549)
at com.appian.data.server.Watchdog.heal(Watchdog.java:263)
at com.appian.data.server.Watchdog.healOnStart(Watchdog.java:208)
at com.appian.data.server.Watchdog.startup(Watchdog.java:135)
at com.appian.data.server.Watchdog.main(Watchdog.java:687)
Caused by: java.util.concurrent.TimeoutException: Timed out waiting for java.lang.ProcessImpl@e3cee7b to finish, timeout: 5000 milliseconds, executed command [d:\appian\data-server\bin\..\lib\scripts\kill-component.bat, hs]
at org.zeroturnaround.exec.ProcessExecutor.newTimeoutException(ProcessExecutor.java:1079)
at org.zeroturnaround.exec.ProcessExecutor.waitFor(ProcessExecutor.java:1042)
at org.zeroturnaround.exec.ProcessExecutor.execute(ProcessExecutor.java:860)
at com.appian.data.server.Watchdog.killComponent(Watchdog.java:547)

Cause

Action

Apply the latest hotfix to your Appian installation.

Workaround

Rename get-pids.bat to get-pids.bat.bak. Then create an empty get-pids.bat file in the same directory APPIAN_HOME/data-server/lib/scripts.

Affected Versions

This article applies to Appian 18.1 and 18.2.

Last Reviewed: September 2018

Tags: data-server, infrastructure

[Draft] KB-XXXX Data server start failed due to WebSocket connection failure

Stephen Okala — Tue, 25 Sep 2018 12:49:41 GMT

Revision 6 posted to Appian Knowledge Base by Stephen Okala on 9/25/2018 12:49:41 PM

Symptoms

The data server fails to start with the following errors:

ERROR com.appian.data.server.Watchdog - Shutting down with exit code 1... com.appian.data.server.UnrecoverableError: Established WebSocket connection but failed to receive heartbeat from localhost:5400
.
.
.
ERROR com.appian.data.server.Watchdog - Start up failed. Shutting down... Cause: 
java.lang.IllegalStateException: Unable to kill data-server component using d:\appian\data-server\bin\..\lib\scripts\kill-component.bat
at com.appian.data.server.Watchdog.killComponent(Watchdog.java:549)
at com.appian.data.server.Watchdog.heal(Watchdog.java:263)
at com.appian.data.server.Watchdog.healOnStart(Watchdog.java:208)
at com.appian.data.server.Watchdog.startup(Watchdog.java:135)
at com.appian.data.server.Watchdog.main(Watchdog.java:687)
Caused by: java.util.concurrent.TimeoutException: Timed out waiting for java.lang.ProcessImpl@e3cee7b to finish, timeout: 5000 milliseconds, executed command [d:\appian\data-server\bin\..\lib\scripts\kill-component.bat, hs]
at org.zeroturnaround.exec.ProcessExecutor.newTimeoutException(ProcessExecutor.java:1079)
at org.zeroturnaround.exec.ProcessExecutor.waitFor(ProcessExecutor.java:1042)
at org.zeroturnaround.exec.ProcessExecutor.execute(ProcessExecutor.java:860)
at com.appian.data.server.Watchdog.killComponent(Watchdog.java:547)

Cause

Action

Apply the latest hotfix to your Appian installation.

Workaround

Rename get-pids.bat to get-pids.bat.bak. Then create an empty get-pids.bat file in the same directory APPIAN_HOME/data-server/lib/scripts.

Affected Versions

This article applies to Appian 18.1 and later.

Tags: data-server, infrastructure

[Draft] KB-XXXX Data server start failed due to WebSocket connection failure

Stephen Okala — Tue, 28 Aug 2018 15:50:55 GMT

Revision 5 posted to Appian Knowledge Base by Stephen Okala on 8/28/2018 3:50:55 PM

Symptoms

The data server fails to start with the following errors:

ERROR com.appian.data.server.Watchdog - Shutting down with exit code 1... com.appian.data.server.UnrecoverableError: Established WebSocket connection but failed to receive heartbeat from localhost:5400
.
.
.
ERROR com.appian.data.server.Watchdog - Start up failed. Shutting down... Cause: 
java.lang.IllegalStateException: Unable to kill data-server component using d:\appian\data-server\bin\..\lib\scripts\kill-component.bat
at com.appian.data.server.Watchdog.killComponent(Watchdog.java:549)
at com.appian.data.server.Watchdog.heal(Watchdog.java:263)
at com.appian.data.server.Watchdog.healOnStart(Watchdog.java:208)
at com.appian.data.server.Watchdog.startup(Watchdog.java:135)
at com.appian.data.server.Watchdog.main(Watchdog.java:687)
Caused by: java.util.concurrent.TimeoutException: Timed out waiting for java.lang.ProcessImpl@e3cee7b to finish, timeout: 5000 milliseconds, executed command [d:\appian\data-server\bin\..\lib\scripts\kill-component.bat, hs]
at org.zeroturnaround.exec.ProcessExecutor.newTimeoutException(ProcessExecutor.java:1079)
at org.zeroturnaround.exec.ProcessExecutor.waitFor(ProcessExecutor.java:1042)
at org.zeroturnaround.exec.ProcessExecutor.execute(ProcessExecutor.java:860)
at com.appian.data.server.Watchdog.killComponent(Watchdog.java:547)

Cause

When the get-pids.bat|sh script takes longer than 5 seconds to return, watchdog times out and exits without attempting to start.

Action

Apply the latest hotfix to your Appian installation.

Workaround

Rename get-pids.bat to get-pids.bat.bak. Then create an empty get-pids.bat file in the same directory APPIAN_HOME/data-server/lib/scripts.

Affected Versions

This article applies to Appian 18.1 and later.

Tags: data-server, infrastructure

KB-XXXX Data server start failed due to WebSocket connection failure

Stephen Okala — Tue, 28 Aug 2018 15:47:29 GMT

Revision 4 posted to Appian Knowledge Base by Stephen Okala on 8/28/2018 3:47:29 PM

Symptoms

The data server fails to start with the following errors:

ERROR com.appian.data.server.Watchdog - Shutting down with exit code 1... com.appian.data.server.UnrecoverableError: Established WebSocket connection but failed to receive heartbeat from localhost:5400
.
.
.
ERROR com.appian.data.server.Watchdog - Start up failed. Shutting down... Cause: 
java.lang.IllegalStateException: Unable to kill data-server component using d:\appian\data-server\bin\..\lib\scripts\kill-component.bat
at com.appian.data.server.Watchdog.killComponent(Watchdog.java:549)
at com.appian.data.server.Watchdog.heal(Watchdog.java:263)
at com.appian.data.server.Watchdog.healOnStart(Watchdog.java:208)
at com.appian.data.server.Watchdog.startup(Watchdog.java:135)
at com.appian.data.server.Watchdog.main(Watchdog.java:687)
Caused by: java.util.concurrent.TimeoutException: Timed out waiting for java.lang.ProcessImpl@e3cee7b to finish, timeout: 5000 milliseconds, executed command [d:\appian\data-server\bin\..\lib\scripts\kill-component.bat, hs]
at org.zeroturnaround.exec.ProcessExecutor.newTimeoutException(ProcessExecutor.java:1079)
at org.zeroturnaround.exec.ProcessExecutor.waitFor(ProcessExecutor.java:1042)
at org.zeroturnaround.exec.ProcessExecutor.execute(ProcessExecutor.java:860)
at com.appian.data.server.Watchdog.killComponent(Watchdog.java:547)

Cause

When the get-pids.bat|sh script takes longer than 5 seconds to return, watchdog times out and exits without attempting to start.

Action

Apply the latest hotfix to your Appian installation.

Workaround

Rename get-pids.bat to get-pids.bat.bak. Then create an empty get-pids.bat file in the same directory APPIAN_HOME/data-server/lib/scripts.

Affected Versions

This article applies to Appian 18.1 and later.

Tags: data-server, infrastructure

[Draft] KB-XXXX Data server start failed due to WebSocket connection failure

Stephen Okala — Tue, 28 Aug 2018 15:47:11 GMT

Revision 3 posted to Appian Knowledge Base by Stephen Okala on 8/28/2018 3:47:11 PM

Symptoms

The data server fails to start with the following errors:

ERROR com.appian.data.server.Watchdog - Shutting down with exit code 1... com.appian.data.server.UnrecoverableError: Established WebSocket connection but failed to receive heartbeat from localhost:5400
.
.
.
ERROR com.appian.data.server.Watchdog - Start up failed. Shutting down... Cause: 
java.lang.IllegalStateException: Unable to kill data-server component using d:\appian\data-server\bin\..\lib\scripts\kill-component.bat
at com.appian.data.server.Watchdog.killComponent(Watchdog.java:549)
at com.appian.data.server.Watchdog.heal(Watchdog.java:263)
at com.appian.data.server.Watchdog.healOnStart(Watchdog.java:208)
at com.appian.data.server.Watchdog.startup(Watchdog.java:135)
at com.appian.data.server.Watchdog.main(Watchdog.java:687)
Caused by: java.util.concurrent.TimeoutException: Timed out waiting for java.lang.ProcessImpl@e3cee7b to finish, timeout: 5000 milliseconds, executed command [d:\appian\data-server\bin\..\lib\scripts\kill-component.bat, hs]
at org.zeroturnaround.exec.ProcessExecutor.newTimeoutException(ProcessExecutor.java:1079)
at org.zeroturnaround.exec.ProcessExecutor.waitFor(ProcessExecutor.java:1042)
at org.zeroturnaround.exec.ProcessExecutor.execute(ProcessExecutor.java:860)
at com.appian.data.server.Watchdog.killComponent(Watchdog.java:547)

Cause

When the get-pids.bat|sh script takes longer than 5 seconds to return, watchdog times out and exits without attempting to start.

Action

Apply the latest hotfix to your Appian installation.

Workaround

Rename get-pids.bat to get-pids.bat.bak. Then create an empty get-pids.bat file in the same directory APPIAN_HOME/data-server/lib/scripts.

Affected Versions

This article applies to Appian 18.1 and later.

Tags: data-server, infrastructure

Data server start failed due to WebSocket connection failure

Stephen Okala — Tue, 31 Jul 2018 21:33:31 GMT

Revision 1 posted to Appian Knowledge Base by Stephen Okala on 7/31/2018 9:33:31 PM

Symptoms

The data server fails to start with the following errors:

ERROR com.appian.data.server.Watchdog - Shutting down with exit code 1... com.appian.data.server.UnrecoverableError: Established WebSocket connection but failed to receive heartbeat from localhost:5400
.
.
.
ERROR com.appian.data.server.Watchdog - Start up failed. Shutting down... Cause: 
java.lang.IllegalStateException: Unable to kill data-server component using d:\appian\data-server\bin\..\lib\scripts\kill-component.bat
at com.appian.data.server.Watchdog.killComponent(Watchdog.java:549)
at com.appian.data.server.Watchdog.heal(Watchdog.java:263)
at com.appian.data.server.Watchdog.healOnStart(Watchdog.java:208)
at com.appian.data.server.Watchdog.startup(Watchdog.java:135)
at com.appian.data.server.Watchdog.main(Watchdog.java:687)
Caused by: java.util.concurrent.TimeoutException: Timed out waiting for java.lang.ProcessImpl@e3cee7b to finish, timeout: 5000 milliseconds, executed command [d:\appian\data-server\bin\..\lib\scripts\kill-component.bat, hs]
at org.zeroturnaround.exec.ProcessExecutor.newTimeoutException(ProcessExecutor.java:1079)
at org.zeroturnaround.exec.ProcessExecutor.waitFor(ProcessExecutor.java:1042)
at org.zeroturnaround.exec.ProcessExecutor.execute(ProcessExecutor.java:860)
at com.appian.data.server.Watchdog.killComponent(Watchdog.java:547)

Cause

When the get-pids.bat|sh script takes longer than 5 seconds to return then watchdog times out and exits without attempting to start.

Action

Apply the latest hotfix to your Appian installation.

Workaround

Rename get-pids.bat to get-pids.bat.bak. Then create an empty get-pids.bat file in the same directory APPIAN_HOME/data-server/lib/scripts.

Affected Versions

This article applies to Appian 18.1 and later.

Tags: data-server

Data server start failed due to WebSocket connection failure

Stephen Okala — Tue, 31 Jul 2018 17:33:57 GMT

Revision 2 posted to Appian Knowledge Base by Stephen Okala on 7/31/2018 5:33:57 PM

Symptoms

The data server fails to start with the following errors:

ERROR com.appian.data.server.Watchdog - Shutting down with exit code 1... com.appian.data.server.UnrecoverableError: Established WebSocket connection but failed to receive heartbeat from localhost:5400
.
.
.
ERROR com.appian.data.server.Watchdog - Start up failed. Shutting down... Cause: 
java.lang.IllegalStateException: Unable to kill data-server component using d:\appian\data-server\bin\..\lib\scripts\kill-component.bat
at com.appian.data.server.Watchdog.killComponent(Watchdog.java:549)
at com.appian.data.server.Watchdog.heal(Watchdog.java:263)
at com.appian.data.server.Watchdog.healOnStart(Watchdog.java:208)
at com.appian.data.server.Watchdog.startup(Watchdog.java:135)
at com.appian.data.server.Watchdog.main(Watchdog.java:687)
Caused by: java.util.concurrent.TimeoutException: Timed out waiting for java.lang.ProcessImpl@e3cee7b to finish, timeout: 5000 milliseconds, executed command [d:\appian\data-server\bin\..\lib\scripts\kill-component.bat, hs]
at org.zeroturnaround.exec.ProcessExecutor.newTimeoutException(ProcessExecutor.java:1079)
at org.zeroturnaround.exec.ProcessExecutor.waitFor(ProcessExecutor.java:1042)
at org.zeroturnaround.exec.ProcessExecutor.execute(ProcessExecutor.java:860)
at com.appian.data.server.Watchdog.killComponent(Watchdog.java:547)

Cause

When the get-pids.bat|sh script takes longer than 5 seconds to return then watchdog times out and exits without attempting to start.

Action

Apply the latest hotfix to your Appian installation.

Workaround

Rename get-pids.bat to get-pids.bat.bak. Then create an empty get-pids.bat file in the same directory APPIAN_HOME/data-server/lib/scripts.

Affected Versions

This article applies to Appian 18.1 and later.

Tags: data-server