KB-1882 Unable to access the Cloud Database

Jordan Horwat — Wed, 06 Mar 2019 16:00:50 GMT

Current Revision posted to Appian Knowledge Base by Jordan Horwat on 3/6/2019 4:00:50 PM

Symptoms

The link to Cloud Database is missing when trying to access through Tempo or Appian Designer.

Cause

System Administrator users that have access to the Appian Cloud Database should be present in the "Database Administrator" group. This error occurs when the group has been deleted.

Action

First, verify if the Database Administrator group is present:

Log in as an Administrator.
Navigate to Appian Designer.
Click on Objects.
Search for Database Administrator.

If the group is missing, perform the following actions to retrieve it:

In an environment where the Default Community exists running the same version and hotfix as the malfunctioning environment, open Appian Designer.
Create an application containing the Database Administrator group.
Export this application from the working environment and import it into the malfunctioning environment.

This group has a reserved UUID, which means importing this object will restore it in the malfunctioning environment.

Affected Versions

This article applies to all versions of Appian Cloud.

Last Reviewed: March 2019

Tags: administration, database, Cloud

KB-1882 Unable to access the Cloud Database

Jordan Horwat — Wed, 06 Mar 2019 11:00:50 GMT

Revision 11 posted to Appian Knowledge Base by Jordan Horwat on 3/6/2019 11:00:50 AM

Symptoms

The link to Cloud Database is missing when trying to access through Tempo or Appian Designer.

Cause

System Administrator users that have access to the Appian Cloud Database should be present in the "Database Administrator" group. This error occurs when the group has been deleted.

Action

First, verify if the Database Administrator group is present:

Log in as an Administrator.
Navigate to Appian Designer.
Click on Objects.
Search for Database Administrator.

If the group is missing, perform the following actions to retrieve it:

In an environment where the Default Community exists running the same version and hotfix as the malfunctioning environment, open Appian Designer.
Create an application containing the Database Administrator group.
Export this application from the working environment and import it into the malfunctioning environment.

This group has a reserved UUID, which means importing this object will restore it in the malfunctioning environment.

Affected Versions

This article applies to all versions of Appian Cloud.

Last Reviewed: March 2019

Tags: administration, database, Cloud

DRAFT KB-XXXX Unable to access Cloud Database

Diaba Konate — Wed, 06 Mar 2019 10:57:06 GMT

Revision 10 posted to Appian Knowledge Base by Diaba Konate on 3/6/2019 10:57:06 AM

Symptoms

The link to Cloud Database is missing when trying to access through Tempo or Appian Designer.

Cause

System Administrator users that have access to the Appian Cloud Database should be present in the "Database Administrator" group. This error occurs when the group has been deleted.

Action

First, verify if the Database Administrator group is present:

Log in as an Administrator.
Navigate to Appian Designer.
Click on Objects.
Search for Database Administrator.

If the group is missing, perform the following actions to retrieve it:

In an environment where the Default Community exists running the same version and hotfix as the malfunctioning environment, open Appian Designer.
Create an application containing the Database Administrator group.
Export this application from the working environment and import it into the malfunctioning environment.

This group has a reserved UUID, which means importing this object will restore it in the malfunctioning environment.

Affected Versions

This article applies to Cloud environments.

Last Reviewed: January 2019

Tags: administration, database, Cloud

DRAFT KB-XXXX Unable to access Cloud Database

Diaba Konate — Wed, 06 Mar 2019 10:56:33 GMT

Revision 9 posted to Appian Knowledge Base by Diaba Konate on 3/6/2019 10:56:33 AM

Symptoms

The link to Cloud Database is missing when trying to access through Tempo or Appian Designer.

Cause

System Administrator users that have access to the Appian Cloud Database should be present in the "Database Administrator" group. This error occurs when the group has been deleted.

Action

First, verify if the Database Administrator group is present:

Log in as an Administrator.
Navigate to Appian Designer.
Click on Objects.
Search for Database Administrator.

If the group is missing, perform the following actions to retrieve it:

In an environment where the Default Community exists running the same version and hotfix as the malfunctioning environment, open Appian Designer.
Create an application containing the Database Administrator group.
Export this application from the working environment and import it into the malfunctioning environment.

This group has a reserved UUID, which means importing this object will restore it in the malfunctioning environment.

Affected Versions

This article applies to Appian Cloud 18.2 and later.

Last Reviewed: January 2019

Tags: administration, database, Cloud

DRAFT KB-XXXX Unable to access Cloud Database

Jordan Horwat — Wed, 30 Jan 2019 15:28:52 GMT

Revision 8 posted to Appian Knowledge Base by Jordan Horwat on 1/30/2019 3:28:52 PM

Symptoms

The link to Cloud Database is missing when trying to access through Tempo or Appian Designer.

Cause

System Administrator users that have access to the Appian Cloud Database should be present in the "Database Administrator" group. This error occurs when the group has been deleted.

Action

First, verify if the Database Administrator group is present:

Log in as an Administrator.
Navigate to Appian Designer.
Click on Objects.
Search for Database Administrator.

If the group is missing, perform the following actions to retrieve it:

In an environment where the Default Community exists running the same version and hotfix as the malfunctioning environment, open Appian Designer.
Create an application containing the Database Administrator group.
Export this application from the working environment and import it into the malfunctioning environment.

This group has a reserved UUID, which means that importing it will restore it in the malfunctioning environment.

Affected Versions

This article applies to Appian Cloud 18.2 and later.

Last Reviewed: January 2019

Tags: administration, database, Cloud

DRAFT KB-XXXX Unable to access Cloud Database

Diaba Konate — Wed, 16 Jan 2019 11:22:40 GMT

Revision 7 posted to Appian Knowledge Base by Diaba Konate on 1/16/2019 11:22:40 AM

Symptoms

The link to Cloud Database is missing when trying to access through Tempo or Appian Designer.

Cause

System Administrator users that have access to the Appian Cloud Database should be present in the "Database Administrator" group. This error occurs when the group has been deleted.

Action

First, verify if the Database Administrator group is present:

Log in as an Administrator.
Navigate to Appian Designer.
Click on Objects.
Search for Database Administrator.

If the group is missing, perform the following actions to retrieve it:

In an environment where the Default Community exists running the same version and hotfix as the malfunctioning environment, open Appian Designer.
Create an application containing the Database Administrator group.
Export this application from the working environment and import it into the malfunctioning environment.

This group has a reserved UUID, which means that importing it will restore it in the malfunctioning environment.

Affected Versions

This article applies to Cloud environments on Appian version 18.2 and later.

Last Reviewed: January 2019

Tags: administration, database, Cloud

DRAFT KB-XXXX Unable to access Cloud Database

Diaba Konate — Wed, 16 Jan 2019 11:11:17 GMT

Revision 6 posted to Appian Knowledge Base by Diaba Konate on 1/16/2019 11:11:17 AM

Symptoms

The link to Cloud Database is missing when clicking on the user's profile or while trying to access through Appian Designer.

Cause

System Administrator users that have access to the Appian Cloud Database should be present in the "Database Administrator" group. This error occurs when the group has been deleted.

Action

First, verify if the Database Administrator group is present:

Log in as an Administrator.
Navigate to Appian Designer.
Click on Objects.
Search for Database Administrator.

If the group is missing, perform the following actions to retrieve it:

In an environment where the Default Community exists running the same version and hotfix as the malfunctioning environment, open Appian Designer.
Create an application containing the Database Administrator group.
Export this application from the working environment and import it into the malfunctioning environment.

This group has a reserved UUID, which means that importing it will restore it in the malfunctioning environment.

Affected Versions

This article applies to Cloud environments on Appian version 18.2 and later.

Last Reviewed: December 2018

Tags: administration, database, Cloud

DRAFT KB-XXXX Unable to access Cloud Database

Jordan Horwat — Mon, 17 Dec 2018 15:42:43 GMT

Revision 5 posted to Appian Knowledge Base by Jordan Horwat on 12/17/2018 3:42:43 PM

Symptoms

The link to Cloud Database is missing when clicking on the user's profile or while trying to access through Appian Designer.

Cause

System Administrator users that have access to the Appian Cloud Database should be present in the "Database Administrator" group. This error occurs when the group has been deleted.

Action

First, verify if the Database Administrator group is present:

Log in as an Administrator.
Navigate to Appian Designer.
Click on Objects.
Search for Database Administrator.

If the group is missing, perform the following actions to retrieve it:

In an environment where the Default Community exists running the same version and hotfix as the malfunctioning environment, open Appian Designer.
Create an application containing the Database Administrator group.
Export this application from the working environment and import it into the malfunctioning environment.

This community has a reserved UUID, which means that importing it will restore it in the malfunctioning environment.

Affected Versions

This article applies to Appian 18.2 and later.

Last Reviewed: December 2018

Tags: administration, database, Cloud

DRAFT KB-XXXX Unable to access Cloud Database

Diaba Konate — Tue, 23 Oct 2018 07:10:46 GMT

Revision 4 posted to Appian Knowledge Base by Diaba Konate on 10/23/2018 7:10:46 AM

Symptoms

The link to Cloud Database is missing when clicking on the user's profile or while trying to access through Appian Designer.

Cause

System administrator users that have access to the Appian Cloud Database should be present in the Database Administrator group. This error occurs when the group has been deleted.

Action

First, verify if the Database Administrator group is present:

Log in as an Administrator.
Navigate to Appian Designer.
Click on Objects.
Search for Database Administrator.

If the group is missing, perform the following actions to retrieve it:

In an environment where the Default Community exists running the same version and hotfix as the malfunctioning environment, open Appian Designer.
Create an application containing the Database Administrator group.
Export this application from the working environment and import it into the malfunctioning environment.

This community has a reserved UUID which means that importing it will restore it.

Affected Versions

This article applies to Appian 18.2 and later.

Last Reviewed: October 2018

Tags: administration, database, Cloud

Unable to access Cloud Database

Diaba Konate — Wed, 15 Aug 2018 15:30:33 GMT

Revision 1 posted to Appian Knowledge Base by Diaba Konate on 8/15/2018 3:30:33 PM

Symptoms

The link to Cloud Database is missing when clicking on the user's profile.

The link to Cloud Database is missing while trying to access through Appian Designer.

Cause

System administrator users that have access to the Appian Cloud Database should be present in the Database Administrator group. This error occurs when the group has been deleted.

Action

First, verify if the Database Administrator group is present:

Log in as an Administrator.
Navigate to Appian Designer.
Click on Objects.
Search for Database Administrator.

If the group is missing, perform the following actions to retrieve it:

In an environment where the Default Community exists running the same version and hotfix as the malfunctioning environment, open Appian Designer.
Create an application containing the Database Administrator group.
Export this application from the working environment and import it into the malfunctioning environment.

This community has a reserved UUID which means that importing it will restore it.

Affected Versions

This article applies to Appian 18.1 and later.

Last Reviewed: August 2018

Tags: database, Cloud

DRAFT KB-XXXX Unable to access Cloud Database

Diaba Konate — Wed, 15 Aug 2018 11:37:10 GMT

Revision 3 posted to Appian Knowledge Base by Diaba Konate on 8/15/2018 11:37:10 AM

Symptoms

The link to Cloud Database is missing when clicking on the user's profile.

The link to Cloud Database is missing while trying to access through Appian Designer.

Cause

System administrator users that have access to the Appian Cloud Database should be present in the Database Administrator group. This error occurs when the group has been deleted.

Action

First, verify if the Database Administrator group is present:

Log in as an Administrator.
Navigate to Appian Designer.
Click on Objects.
Search for Database Administrator.

If the group is missing, perform the following actions to retrieve it:

In an environment where the Default Community exists running the same version and hotfix as the malfunctioning environment, open Appian Designer.
Create an application containing the Database Administrator group.
Export this application from the working environment and import it into the malfunctioning environment.

This community has a reserved UUID which means that importing it will restore it.

Affected Versions

This article applies to Appian 18.2 and later.

Last Reviewed: August 2018

Tags: database, Cloud

DRAFT KB-XXXX Unable to access Cloud Database

Diaba Konate — Wed, 15 Aug 2018 11:32:32 GMT

Revision 2 posted to Appian Knowledge Base by Diaba Konate on 8/15/2018 11:32:32 AM

Symptoms

The link to Cloud Database is missing when clicking on the user's profile.

The link to Cloud Database is missing while trying to access through Appian Designer.

Cause

System administrator users that have access to the Appian Cloud Database should be present in the Database Administrator group. This error occurs when the group has been deleted.

Action

First, verify if the Database Administrator group is present:

Log in as an Administrator.
Navigate to Appian Designer.
Click on Objects.
Search for Database Administrator.

If the group is missing, perform the following actions to retrieve it:

In an environment where the Default Community exists running the same version and hotfix as the malfunctioning environment, open Appian Designer.
Create an application containing the Database Administrator group.
Export this application from the working environment and import it into the malfunctioning environment.

This community has a reserved UUID which means that importing it will restore it.

Affected Versions

This article applies to Appian 18.1 and later.

Last Reviewed: August 2018

Tags: database, Cloud