KB-1712 Navigating to Appian site displays directory list instead of login page when using IIS as a web server

Jordan Horwat — Fri, 14 Sep 2018 14:28:43 GMT

Current Revision posted to Appian Knowledge Base by Jordan Horwat on 9/14/2018 2:28:43 PM

Symptoms

The Appian user interface does not render as expected when accessing the site using IIS as the web server. Instead, end users see the list of directories normally found in <APPIAN_HOME>/ear/suite.ear. This behavior is depicted in the screenshot below:

Cause

The error is caused because of one of the following:

There is an issue with the downloaded isapi_redirect.dll version/file documented in the "Set up ISAPI Filter" section of the Configuring IIS with Appian documentation.
There is an issue with the IIS configuration.

Action

One or more of the following steps will help to resolve this issue:

Install a different 32-bit or 64-bit version of the isapi_redirect.dll file in the Redirector/isapi directory as suggested here.
For 64-bit version of isapi_redirect.dll, follow this step:
- In IIS Manager, select DefaultAppPool. In the Actions list, under Edit Application Pool, select Advanced Settings. In the General group, select Enable 32-Bit Applications and select False, then click OK. In short, make sure the isapi_redirect.dll file type matches the bits.
For 32-bit version of isapi_redirect.dll, follow this step:
- In IIS Manager, select DefaultAppPool. In the Actions list, under Edit Application Pool, select Advanced Settings. In the General group, select Enable 32-Bit Applications and select True, then click OK. In short, make sure the isapi_redirect.dll file type matches the bits.
In isapi_redirect.properties file, set the 'log_file' path to a location outside of <APPIAN_HOME>. For example, C:\Redirector\log\isapi_redirect.log.

Affected Versions

This article applies to all versions of Appian using IIS as the web server.

Last Reviewed: September 2018

Tags: IIS, web server, installation, infrastructure

KB-1712 Navigating to Appian site displays directory list instead of login page when using IIS as a web server

Jordan Horwat — Fri, 14 Sep 2018 10:28:43 GMT

Revision 32 posted to Appian Knowledge Base by Jordan Horwat on 9/14/2018 10:28:43 AM

Symptoms

Cause

The error is caused because of one of the following:

There is an issue with the downloaded isapi_redirect.dll version/file documented in the "Set up ISAPI Filter" section of the Configuring IIS with Appian documentation.
There is an issue with the IIS configuration.

Action

One or more of the following steps will help to resolve this issue:

Install a different 32-bit or 64-bit version of the isapi_redirect.dll file in the Redirector/isapi directory as suggested here.
For 64-bit version of isapi_redirect.dll, follow this step:
- In IIS Manager, select DefaultAppPool. In the Actions list, under Edit Application Pool, select Advanced Settings. In the General group, select Enable 32-Bit Applications and select False, then click OK. In short, make sure the isapi_redirect.dll file type matches the bits.
For 32-bit version of isapi_redirect.dll, follow this step:
- In IIS Manager, select DefaultAppPool. In the Actions list, under Edit Application Pool, select Advanced Settings. In the General group, select Enable 32-Bit Applications and select True, then click OK. In short, make sure the isapi_redirect.dll file type matches the bits.
In isapi_redirect.properties file, set the 'log_file' path to a location outside of <APPIAN_HOME>. For example, C:\Redirector\log\isapi_redirect.log.

Affected Versions

This article applies to all versions of Appian using IIS as the web server.

Last Reviewed: September 2018

Tags: IIS, web server, installation, infrastructure

DRAFT KB-XXXX Navigating to Appian site displays directories instead of homepage when using IIS as a web server

Jordan Horwat — Fri, 14 Sep 2018 10:25:58 GMT

Revision 31 posted to Appian Knowledge Base by Jordan Horwat on 9/14/2018 10:25:58 AM

Symptoms

Cause

The error is caused because of one of the following:

There is an issue with the downloaded isapi_redirect.dll version/file documented in the "Set up ISAPI Filter" section of the Configuring IIS with Appian documentation.
There is an issue with the IIS configuration.

Action

One or more of the following steps will help to resolve this issue:

Install a different 32-bit or 64-bit version of the isapi_redirect.dll file in the Redirector/isapi directory as suggested here.
For 64-bit version of isapi_redirect.dll, follow this step:
- In IIS Manager, select DefaultAppPool. In the Actions list, under Edit Application Pool, select Advanced Settings. In the General group, select Enable 32-Bit Applications and select False, then click OK. In short, make sure the isapi_redirect.dll file type matches the bits.
For 32-bit version of isapi_redirect.dll, follow this step:
- In IIS Manager, select DefaultAppPool. In the Actions list, under Edit Application Pool, select Advanced Settings. In the General group, select Enable 32-Bit Applications and select True, then click OK. In short, make sure the isapi_redirect.dll file type matches the bits.
In isapi_redirect.properties file, set the 'log_file' path to a location outside of <APPIAN_HOME>. For example, C:\Redirector\log\isapi_redirect.log.

Affected Versions

This article applies to all versions of Appian using IIS as the web server.

Last Reviewed: September 2018

Tags: IIS, web server, installation, infrastructure

DRAFT KB-XXXX Navigating to Appian site displays directories instead of homepage when using IIS as a web server

Jordan Horwat — Fri, 14 Sep 2018 10:25:07 GMT

Revision 30 posted to Appian Knowledge Base by Jordan Horwat on 9/14/2018 10:25:07 AM

Symptoms

Cause

The error is caused because of one of the following:

There is an issue with the downloaded isapi_redirect.dll version/file documented in the "Set up ISAPI Filter" section of the Configuring IIS with Appian documentation.
There is an issue with the IIS configuration.

Action

One or more of the following steps will help to resolve this issue:

Install a different 32-bit or 64-bit version of the isapi_redirect.dll file in the Redirector/isapi directory as suggested here.
For 64-bit version of isapi_redirect.dll follow this step:
- In IIS Manager, select DefaultAppPool. In the Actions list, under Edit Application Pool, select Advanced Settings. In the General group, select Enable 32-Bit Applications and select False, then click OK. In short, make sure the isapi_redirect.dll file type matches the bits.
For 32-bit version of isapi_redirect.dll follow this step:
- In IIS Manager, select DefaultAppPool. In the Actions list, under Edit Application Pool, select Advanced Settings. In the General group, select Enable 32-Bit Applications and select True, then click OK. In short, make sure the isapi_redirect.dll file type matches the bits.
In isapi_redirect.properties file set the 'log_file' path to a location outside of <APPIAN_HOME>. For example, C:\Redirector\log\isapi_redirect.log.

Affected Versions

This article applies to all versions of Appian using IIS as the web server.

Last Reviewed: September 2018

Tags: IIS, web server, installation, infrastructure

DRAFT KB-XXXX Navigating to Appian site displays directories instead of homepage when using IIS as a web server

Jordan Horwat — Fri, 14 Sep 2018 10:24:58 GMT

Revision 29 posted to Appian Knowledge Base by Jordan Horwat on 9/14/2018 10:24:58 AM

Symptoms

Cause

The error is caused because of one of the following:

There is an issue with the downloaded isapi_redirect.dll version/file documented in the "Set up ISAPI Filter" section of the Configuring IIS with Appian documentation.
There is an issue with the IIS configuration.

Action

One or more of the following steps will help to resolve this issue:

Install a different 32-bit or 64-bit version of the isapi_redirect.dll file in the Redirector/isapi directory as suggested here.
For 64-bit version of isapi_redirect.dll follow this step:
- In IIS Manager, select DefaultAppPool. In the Actions list, under Edit Application Pool, select Advanced Settings. In the General group, select Enable 32-Bit Applications and select False, then click OK. In short, make sure the isapi_redirect.dll file type matches the bits.
For 32-bit version of isapi_redirect.dll follow this step:
- In IIS Manager, select DefaultAppPool. In the Actions list, under Edit Application Pool, select Advanced Settings. In the General group, select Enable 32-Bit Applications and select True, then click OK. In short, make sure the isapi_redirect.dll file type matches the bits.
In isapi_redirect.properties file set the 'log_file' path to a location outside of <APPIAN_HOME>. For example, C:\Redirector\log\isapi_redirect.log.

Affected Versions

This article applies to all versions of Appian using IIS as the web server.

Last Reviewed: September 2018

Tags: IIS, web server, installation, infrastructure

DRAFT KB-XXXX Navigating to Appian site displays directories instead of homepage when using IIS as a web server

Jordan Horwat — Fri, 14 Sep 2018 10:24:41 GMT

Revision 28 posted to Appian Knowledge Base by Jordan Horwat on 9/14/2018 10:24:41 AM

Symptoms

Cause

The error is caused because of one of the following:

There is an issue with the downloaded isapi_redirect.dll version/file documented in the "Set up ISAPI Filter" section of the Configuring IIS with Appian documentation.
There is an issue with the IIS configuration.

Action

One or more of the following steps will help to resolve this issue:

Install a different 32-bit or 64-bit version of the isapi_redirect.dll file in the Redirector/isapi directory as suggested here.
For 64-bit version of isapi_redirect.dll follow this step:
- In IIS Manager, select DefaultAppPool. In the Actions list, under Edit Application Pool, select Advanced Settings. In the General group, select Enable 32-Bit Applications and select False, then click OK. In short, make sure the isapi_redirect.dll file type matches the bits.
For 32-bit version of isapi_redirect.dll follow this step:
- In IIS Manager, select DefaultAppPool. In the Actions list, under Edit Application Pool, select Advanced Settings. In the General group, select Enable 32-Bit Applications and select True, then click OK. In short, make sure the isapi_redirect.dll file type matches the bits.
In isapi_redirect.properties file set the 'log_file' path to a location outside of <APPIAN_HOME>. For example, C:\Redirector\log\isapi_redirect.log.

Affected Versions

This article applies to all versions of Appian using IIS as the web server.

Last Reviewed: September 2018

Tags: IIS, web server, installation, infrastructure

DRAFT KB-XXXX Navigating to Appian site displays directories instead of homepage when using IIS as a web server

Jordan Horwat — Fri, 14 Sep 2018 10:22:57 GMT

Revision 27 posted to Appian Knowledge Base by Jordan Horwat on 9/14/2018 10:22:57 AM

Symptoms

Cause

The error is caused because of one of the following:

There is an issue with the downloaded isapi_redirect.dll version/file documented in the "Set up ISAPI Filter" section of the Configuring IIS with Appian documentation.
There is an issue with the IIS configuration.

Action

One or more of the following steps will help to resolve this issue:

Install a different 32-bit or 64-bit version of the isapi_redirect.dll file in the Redirector/isapi directory as suggested here.
For 64-bit version of isapi_redirect.dll follow this step:
- In IIS Manager, select DefaultAppPool. In the Actions list, under Edit Application Pool, select Advanced Settings. In the General group, select Enable 32-Bit Applications and select False, then click OK. In short, make sure the isapi_redirect.dll file type matches the bits.
For 32-bit version of isapi_redirect.dll follow this step:
- In IIS Manager, select DefaultAppPool. In the Actions list, under Edit Application Pool, select Advanced Settings. In the General group, select Enable 32-Bit Applications and select True, then click OK. In short, make sure the isapi_redirect.dll file type matches the bits.
In isapi_redirect.properties file set the 'log_file' path to something outside of <APPIAN_HOME> for example C:\Redirector\log\isapi_redirect.log.

Affected Versions

This article applies to all versions of Appian using IIS as the web server.

Last Reviewed: September 2018

Tags: IIS, web server, installation, infrastructure

DRAFT KB-XXXX Navigating to Appian site displays directories instead of homepage when using IIS as a web server

Jordan Horwat — Fri, 14 Sep 2018 10:22:24 GMT

Revision 26 posted to Appian Knowledge Base by Jordan Horwat on 9/14/2018 10:22:24 AM

Symptoms

Cause

The error is caused because of one of the following:

There is an issue with the downloaded isapi_redirect.dll version/file documented in the "Set up ISAPI Filter" section of this documentation.
There is an issue with the IIS configuration.

Action

One or more of the following steps will help to resolve this issue:

Install a different 32-bit or 64-bit version of the isapi_redirect.dll file in the Redirector/isapi directory as suggested here.
For 64-bit version of isapi_redirect.dll follow this step:
- In IIS Manager, select DefaultAppPool. In the Actions list, under Edit Application Pool, select Advanced Settings. In the General group, select Enable 32-Bit Applications and select False, then click OK. In short, make sure the isapi_redirect.dll file type matches the bits.
For 32-bit version of isapi_redirect.dll follow this step:
- In IIS Manager, select DefaultAppPool. In the Actions list, under Edit Application Pool, select Advanced Settings. In the General group, select Enable 32-Bit Applications and select True, then click OK. In short, make sure the isapi_redirect.dll file type matches the bits.
In isapi_redirect.properties file set the 'log_file' path to something outside of <APPIAN_HOME> for example C:\Redirector\log\isapi_redirect.log.

Affected Versions

This article applies to all versions of Appian using IIS as the web server.

Last Reviewed: September 2018

Tags: IIS, web server, installation, infrastructure

DRAFT KB-XXXX Navigating to Appian site displays directories instead of homepage when using IIS as a web server

Anirudh Rathi — Fri, 14 Sep 2018 10:12:51 GMT

Revision 25 posted to Appian Knowledge Base by Anirudh Rathi on 9/14/2018 10:12:51 AM

Symptoms

Cause

The error is caused because of one of the following:

There is an issue with the downloaded isapi_redirect.dll version/file documented in this step.
There is an issue with the IIS configuration.

Action

One or more of the following steps will help to resolve this issue:

Install a different 32-bit or 64-bit version of the isapi_redirect.dll file in the Redirector/isapi directory as suggested here.
For 64-bit version of isapi_redirect.dll follow this step:
- In IIS Manager, select DefaultAppPool. In the Actions list, under Edit Application Pool, select Advanced Settings. In the General group, select Enable 32-Bit Applications and select False, then click OK. In short, make sure the isapi_redirect.dll file type matches the bits.
For 32-bit version of isapi_redirect.dll follow this step:
- In IIS Manager, select DefaultAppPool. In the Actions list, under Edit Application Pool, select Advanced Settings. In the General group, select Enable 32-Bit Applications and select True, then click OK. In short, make sure the isapi_redirect.dll file type matches the bits.
In isapi_redirect.properties file set the 'log_file' path to something outside of <APPIAN_HOME> for example C:\Redirector\log\isapi_redirect.log.

Affected Versions

This article applies to all versions of Appian using IIS as the web server.

Last Reviewed: September 2018

Tags: IIS, web server, installation, infrastructure

DRAFT KB-XXXX Navigating to Appian site displays directories instead of homepage when using IIS as a web server

Jordan Horwat — Fri, 14 Sep 2018 10:03:34 GMT

Revision 24 posted to Appian Knowledge Base by Jordan Horwat on 9/14/2018 10:03:34 AM

Symptoms

Cause

The error is caused because of one of the following:

There is an issue with the downloaded isapi_redirect.dll version/file documented in this step.
There is an issue with the IIS configuration.

Action

One or more of the following steps will help to resolve this issue:

Install a different 32-bit or 64-bit version of the isapi_redirect.dll file in the Redirector/isapi directory as suggested here.
For 64-bit version of isapi_redirect.dll follow this step:
- In IIS Manager, select DefaultAppPool. In the Actions list, under Edit Application Pool, select Advanced Settings. In the General group, select Enable 32-Bit Applications and select False, then click OK. In short, make sure the isapi_redirect.dll file type matches the bits.
For 32-bit version of isapi_redirect.dll follow this step:
- In IIS Manager, select DefaultAppPool. In the Actions list, under Edit Application Pool, select Advanced Settings. In the General group, select Enable 32-Bit Applications and select True, then click OK. In short, make sure the isapi_redirect.dll file type matches the bits.
In isapi_redirect.properties file set the 'log_file' path to Redirector\log\isapi_redirect.log rather than <APPIAN_HOME>\Redirector\log\isap_redirect.log.

Affected Versions

This article applies to all versions of Appian using IIS as the web server.

Last Reviewed: September 2018

Tags: IIS, web server, installation, infrastructure

DRAFT KB-XXXX Navigating to Appian site displays directories instead of homepage when using IIS as a web server

Anirudh Rathi — Fri, 14 Sep 2018 09:50:31 GMT

Revision 23 posted to Appian Knowledge Base by Anirudh Rathi on 9/14/2018 9:50:31 AM

Symptoms

Cause

The error is caused because of one of the following:

There is an issue with the downloaded isapi_redirect.dll version/file documented in this step.
There is an issue with the IIS configuration.

Action

One or more of the following steps will help to resolve this issue:

Install a different 32-bit or 64-bit version of the isapi_redirect.dll file in the Redirector/isapi directory as suggested here.
For 64-bit version of isapi_redirect.dll follow this step:
- In IIS Manager, select DefaultAppPool. In the Actions list, under Edit Application Pool, select Advanced Settings. In the General group, select Enable 32-Bit Applications and select False, then click OK. In short, make sure the isapi_redirect.dll file type matches the bits.
For 32-bit version of isapi_redirect.dll follow this step:
- In IIS Manager, select DefaultAppPool. In the Actions list, under Edit Application Pool, select Advanced Settings. In the General group, select Enable 32-Bit Applications and select True, then click OK. In short, make sure the isapi_redirect.dll file type matches the bits.
In isapi_redirect.properties file set the 'log_file' path to Redirector\log\isapi_redirect.log rather than <APPIAN_HOME>\Redirector\log\isap_redirect.log.

Affected Versions

This article applies to all versions of Appian using IIS as the web server.

Last Reviewed: August 2018

Tags: IIS, web server, installation, infrastructure

DRAFT KB-XXXX Navigating to Appian site displays directories instead of homepage when using IIS as a web server

Anirudh Rathi — Fri, 14 Sep 2018 09:47:48 GMT

Revision 22 posted to Appian Knowledge Base by Anirudh Rathi on 9/14/2018 9:47:48 AM

Symptoms

Cause

The error is caused because of one of the following:

There is an issue with the downloaded isapi_redirect.dll version/file documented in this step.
There is an issue with the IIS configuration.

Action

One or more of the following steps will help to resolve this issue:

Install a different 32-bit or 64-bit version of the isapi_redirect.dll file in the Redirector/isapi directory as suggested here.
For 64-bit version of isapi_redirect.dll follow this step:
- In IIS Manager, select DefaultAppPool. In the Actions list, under Edit Application Pool, select Advanced Settings. In the General group, select Enable 32-Bit Applications and select False, then click OK. In short, make sure the isapi_redirect.dll file type matches the bits.
For 32-bit version of isapi_redirect.dll follow this step:
- In IIS Manager, select DefaultAppPool. In the Actions list, under Edit Application Pool, select Advanced Settings. In the General group, select Enable 32-Bit Applications and select True, then click OK. In short, make sure the isapi_redirect.dll file type matches the bits.
In isapi_redirect.properties file set the 'log_file' path to Redirector\log\isapi_redirect.log rather than <APPIAN_HOME>\Redirector\log\isapi_redirect.log.

Affected Versions

This article applies to all versions of Appian using IIS as the web server.

Last Reviewed: August 2018

Tags: IIS, web server, installation, infrastructure

DRAFT KB-XXXX Navigating to Appian site displays directories instead of homepage when using IIS as a web server

Anirudh Rathi — Fri, 14 Sep 2018 09:47:13 GMT

Revision 21 posted to Appian Knowledge Base by Anirudh Rathi on 9/14/2018 9:47:13 AM

Symptoms

Cause

The error is caused because of one of the following:

There is an issue with the downloaded isapi_redirect.dll version/file documented in this step.
There is an issue with the IIS configuration.

Action

One or more of the following steps will help to resolve this issue:

Install a different 32-bit or 64-bit version of the isapi_redirect.dll file in the Redirector/isapi directory as suggested here.
For 64-bit version of isapi_redirect.dll follow this step:
- In IIS Manager, select DefaultAppPool. In the Actions list, under Edit Application Pool, select Advanced Settings. In the General group, select Enable 32-Bit Applications and select False, then click OK. In short, make sure the isapi_redirect.dll file type matches the bits.
For 32-bit version of isapi_redirect.dll follow this step:
- In IIS Manager, select DefaultAppPool. In the Actions list, under Edit Application Pool, select Advanced Settings. In the General group, select Enable 32-Bit Applications and select True, then click OK. In short, make sure the isapi_redirect.dll file type matches the bits.
In isapi_redirect.properties file set the 'log_file' path to Redirector\log\isapi_redirect.log rather than <APPIAN_HOME>\Redirector\log\isapi_redirect.log.

Affected Versions

This article applies to all versions of Appian using IIS as the web server.

Last Reviewed: August 2018

Tags: IIS, web server, installation, infrastructure

DRAFT KB-XXXX Navigating to Appian site displays directories instead of homepage when using IIS as a web server

Anirudh Rathi — Thu, 13 Sep 2018 17:38:28 GMT

Revision 20 posted to Appian Knowledge Base by Anirudh Rathi on 9/13/2018 5:38:28 PM

Symptoms

Cause

The error is caused because of one of the following:

There is an issue with the downloaded isapi_redirect.dll version/file documented in this step.
There is an issue with the IIS configuration.

Action

One or more of the following steps will help to resolve this issue:

Install a different 32-bit or 64-bit version of the isapi_redirect.dll file in the Redirector/isapi directory as suggested here.
If you have a 64-bit version of isapi_redirect.dll then follow this step:
- In IIS Manager, select DefaultAppPool. In the Actions list, under Edit Application Pool, select Advanced Settings. In the General group, select Enable 32-Bit Applications and select False, then click OK. In short, make sure your isapi_redirect.dll file type matches the bits.
If you have a 32-bit version of isapi_redirect.dll then follow this step:
- In IIS Manager, select DefaultAppPool. In the Actions list, under Edit Application Pool, select Advanced Settings. In the General group, select Enable 32-Bit Applications and select True, then click OK. In short, make sure your isapi_redirect.dll file type matches the bits.
In isapi_redirect.properties file set the 'log_file' path to Redirector\log\isapi_redirect.log rather than <APPIAN_HOME>\Redirector\log\isapi_redirect.log.

Affected Versions

This article applies to all versions of Appian using IIS as the web server.

Last Reviewed: August 2018

Tags: IIS, web server, installation, infrastructure

DRAFT KB-XXXX Navigating to Appian site displays directories instead of homepage when using IIS as a web server

Anirudh Rathi — Wed, 05 Sep 2018 13:34:00 GMT

Revision 19 posted to Appian Knowledge Base by Anirudh Rathi on 9/5/2018 1:34:00 PM

Symptoms

Cause

The error is caused because of one of the following:

There is an issue with the downloaded isapi_redirect.dll version/file documented in this step.
There is an issue with the IIS configuration.

Action

One or more of the following steps will help to resolve this issue:

Install a different 32-bit or 64-bit version of the isapi_redirect.dll file in the Redirector/isapi directory as suggested here.
If you have a 64-bit version of isapi_redirect.dll then follow this step:
- In IIS Manager, select DefaultAppPool. In the Actions list, under Edit Application Pool, select Advanced Settings. In the General group, select Enable 32-Bit Applications and select False, then click OK. In short, make sure your isapi_redirect.dll file type matches the bits.
In isapi_redirect.properties file set the 'log_file' path to Redirector\log\isapi_redirect.log rather than <APPIAN_HOME>\Redirector\log\isapi_redirect.log.

Affected Versions

This article applies to all versions of Appian using IIS as the web server.

Last Reviewed: August 2018

Tags: IIS, web server, installation, infrastructure

DRAFT KB-XXXX Navigating to Appian site displays directories instead of homepage when using IIS as a web server

Anirudh Rathi — Wed, 05 Sep 2018 13:24:17 GMT

Revision 18 posted to Appian Knowledge Base by Anirudh Rathi on 9/5/2018 1:24:17 PM

Symptoms

Cause

The error is caused because of one of the following:

There is an issue with the downloaded isapi_redirect.dll version/file documented in this step.
There is an issue with the IIS configuration.

Action

One or more of the following steps will help to resolve this issue:

Install a different version of the isapi_redirect.dll file in the Redirector/isapi directory as suggested here.
If you have a 64-bit version of isapi_redirect.dll then follow this step:
- In IIS Manager, select DefaultAppPool. In the Actions list, under Edit Application Pool, select Advanced Settings. In the General group, select Enable 32-Bit Applications and select False, then click OK. In short, make sure your isapi_redirect.dll file type matches the bits.
In isapi_redirect.properties file set the 'log_file' path to Redirector\log\isapi_redirect.log rather than <APPIAN_HOME>\Redirector\log\isapi_redirect.log.

Affected Versions

This article applies to all versions of Appian using IIS as the web server.

Last Reviewed: August 2018

Tags: IIS, web server, installation, infrastructure

DRAFT KB-XXXX Navigating to Appian site displays directories instead of homepage when using IIS as a web server

Anirudh Rathi — Wed, 05 Sep 2018 13:12:03 GMT

Revision 17 posted to Appian Knowledge Base by Anirudh Rathi on 9/5/2018 1:12:03 PM

Symptoms

Cause

The error is caused because of one of the following:

There is an issue with the downloaded isapi_redirect.dll version/file documented in this step.
There is an issue with the IIS configuration.

Action

One or more of the following steps will help to resolve this issue:

Install a different version of the isapi_redirect.dll file in the Redirector/isapi directory.
If you have a 64-bit version of isapi_redirect.dll then follow this step:
- In IIS Manager, select DefaultAppPool. In the Actions list, under Edit Application Pool, select Advanced Settings. In the General group, select Enable 32-Bit Applications and select False, then click OK. In short, make sure your isapi_redirect.dll file type matches the bits.
In isapi_redirect.properties file set the 'log_file' path to Redirector\log\isapi_redirect.log rather than <APPIAN_HOME>\Redirector\log\isapi_redirect.log.

Affected Versions

This article applies to all versions of Appian using IIS as the web server.

Last Reviewed: August 2018

Tags: IIS, web server, installation, infrastructure

DRAFT KB-XXXX Navigating to Appian site displays directories instead of homepage when using IIS as a web server

Anirudh Rathi — Thu, 30 Aug 2018 16:39:12 GMT

Revision 16 posted to Appian Knowledge Base by Anirudh Rathi on 8/30/2018 4:39:12 PM

Symptoms

Cause

The error is caused because of one of the following:

There is an issue with the isapi_redirect.dll version/file.
There is an issue with the IIS configuration.

Action

One or more of the following steps will help to resolve this issue:

Install a different version of the isapi_redirect.dll file in the Redirector/isapi directory.
If you have a 64-bit version of isapi_redirect.dll then follow this step:
- In IIS Manager, select DefaultAppPool. In the Actions list, under Edit Application Pool, select Advanced Settings. In the General group, select Enable 32-Bit Applications and select False, then click OK. In short, make sure your isapi_redirect.dll file type matches the bits.
In isapi_redirect.properties file set the 'log_file' path to Redirector\log\isapi_redirect.log rather than <APPIAN_HOME>\Redirector\log\isapi_redirect.log.

Affected Versions

This article applies to all versions of Appian using IIS as the web server.

Last Reviewed: August 2018

Tags: IIS, web server, installation, infrastructure

DRAFT KB-XXXX Navigating to Appian site displays directories instead of homepage when using IIS as a web server

Anirudh Rathi — Thu, 30 Aug 2018 16:35:37 GMT

Revision 15 posted to Appian Knowledge Base by Anirudh Rathi on 8/30/2018 4:35:37 PM

Symptoms

Cause

The error is caused because of one of the following:

There is an issue with the isapi_redirect.dll version/file.
There is an issue with the IIS configuration.

Action

One or more of the following steps will help to resolve this issue:

Install a different version of the isapi_redirect.dll file in the Redirector/isapi directory.
If you have a 64-bit version of isapi_redirect.dll then follow this step:
- In IIS Manager, select DefaultAppPool. In the Actions list, under Edit Application Pool, select Advanced Settings. In the General group, select Enable 32-Bit Applications and select False, then click OK.
In isapi_redirect.properties file set the 'log_file' path to Redirector\log\isapi_redirect.log rather than <APPIAN_HOME>\Redirector\log\isapi_redirect.log.

Affected Versions

This article applies to all versions of Appian using IIS as the web server.

Last Reviewed: August 2018

Tags: IIS, web server, installation, infrastructure

DRAFT KB-XXXX Navigating to Appian site displays directories instead of homepage when using IIS as a web server

Jordan Horwat — Wed, 29 Aug 2018 17:59:18 GMT

Revision 14 posted to Appian Knowledge Base by Jordan Horwat on 8/29/2018 5:59:18 PM

Symptoms

Cause

The error is caused because of one of the following:

There is an issue with the DLL version/file.
There is an issue with the IIS configuration.

Action

One or more of the following steps will help to resolve this issue:

Install a different version of the DLL file in the Redirector/isapi directory.
In IIS Manager, select DefaultAppPool. In the Actions list, under Edit Application Pool, select Advanced Settings. In the General group, select Enable 32-Bit Applications and select False, then click OK.
In isapi_redirect.properties file set the 'log_file' path to Redirector\log\isapi_redirect.log rather than <APPIAN_HOME>\Redirector\log\isapi_redirect.log.

Affected Versions

This article applies to all versions of Appian using IIS as the web server.

Last Reviewed: August 2018

Tags: IIS, web server, installation, infrastructure

DRAFT KB-XXXX Navigating to Appian site displays directories instead of homepage when using IIS as a web server

Jordan Horwat — Wed, 29 Aug 2018 17:58:15 GMT

Revision 13 posted to Appian Knowledge Base by Jordan Horwat on 8/29/2018 5:58:15 PM

Symptoms

Cause

The error is caused because of one of the following:

Improper DLL version/file
Improper IIS configuration

Action

One or more of the following steps will help to resolve this issue:

Install a different version of the DLL file in the Redirector/isapi directory.
In IIS Manager, select DefaultAppPool. In the Actions list, under Edit Application Pool, select Advanced Settings. In the General group, select Enable 32-Bit Applications and select False, then click OK.
In isapi_redirect.properties file set the 'log_file' path to Redirector\log\isapi_redirect.log rather than <APPIAN_HOME>\Redirector\log\isapi_redirect.log.

Affected Versions

This article applies to all versions of Appian using IIS as the web server.

Last Reviewed: August 2018

Tags: IIS, web server, installation, infrastructure