https://community.appian.com/support/w/kb/1084/kb-1671-unable-to-decoding-kresponse-error-while-upgrading-from-appian-18-2-to-18-3en-USTelligent Community 12https://community.appian.com/support/w/kb/1084/kb-1671-unable-to-decoding-kresponse-error-while-upgrading-from-appian-18-2-to-18-3Fri, 24 Aug 2018 06:31:10 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:b6b79385-b8c4-4863-b5ce-b457878bb1c0Parmida Borhanihttps://community.appian.com/support/w/kb/1084/kb-1671-unable-to-decoding-kresponse-error-while-upgrading-from-appian-18-2-to-18-3#commentsCurrent Revision posted to Appian Knowledge Base by Parmida Borhani on 8/24/2018 6:31:10 AM<br /> <h2>Symptoms</h2> <p>While upgrading to Appian 18.3, the&nbsp;process analytics engines&nbsp;remain either in REPLAYING or DOWN state. The <strong>service_manager.log</strong>&nbsp;in&nbsp;<code>&lt;APPIAN_HOME&gt;/logs/</code>&nbsp;displays the following error:&nbsp;</p> <pre class="code-java">Unable to decoding KResponse</pre> <h2>Cause</h2> <p>The error occurs when the data&nbsp;between the process analytics and process execution engines is out of sync.&nbsp;</p> <h2>Action</h2> <p>Reset the process analytics engines using the <a href="https://docs.appian.com/suite/help/latest/ResetAnalytics_Script.html">ResetAnalytics Script</a>.</p> <h2>Affected Versions</h2> <p>This article applies to Appian 17.3 and later.</p> <p>Last Reviewed: August 2018</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: engines, installation, upgrade, infrastructure</div> https://community.appian.com/support/w/kb/1084/kb-1671-unable-to-decoding-kresponse-error-while-upgrading-from-appian-18-2-to-18-3/revision/8Fri, 24 Aug 2018 02:30:48 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:b6b79385-b8c4-4863-b5ce-b457878bb1c0Parmida Borhanihttps://community.appian.com/support/w/kb/1084/kb-1671-unable-to-decoding-kresponse-error-while-upgrading-from-appian-18-2-to-18-3#commentsRevision 8 posted to Appian Knowledge Base by Parmida Borhani on 8/24/2018 2:30:48 AM<br /> <h2>Symptoms</h2> <p>While upgrading to Appian 18.3, the&nbsp;process analytics engines&nbsp;remain either in REPLAYING or DOWN state. The <strong>service_manager.log</strong>&nbsp;in&nbsp;<code>&lt;APPIAN_HOME&gt;/logs/</code>&nbsp;displays the following error:&nbsp;</p> <pre class="code-java">Unable to decoding KResponse</pre> <h2>Cause</h2> <p>The error occurs when the data&nbsp;between the process analytics and process execution engines is out of sync.&nbsp;</p> <h2>Action</h2> <p>Reset the process analytics engines using the <a href="https://docs.appian.com/suite/help/latest/ResetAnalytics_Script.html">ResetAnalytics Script</a>.</p> <h2>Affected Versions</h2> <p>This article applies to Appian 17.3 and later.</p> <p>Last Reviewed: August 2018</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: engines, installation, upgrade, infrastructure</div> https://community.appian.com/support/w/kb/1084/kb-1671-unable-to-decoding-kresponse-error-while-upgrading-from-appian-18-2-to-18-3/revision/7Thu, 23 Aug 2018 11:34:41 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:b6b79385-b8c4-4863-b5ce-b457878bb1c0Anirudh Rathihttps://community.appian.com/support/w/kb/1084/kb-1671-unable-to-decoding-kresponse-error-while-upgrading-from-appian-18-2-to-18-3#commentsRevision 7 posted to Appian Knowledge Base by Anirudh Rathi on 8/23/2018 11:34:41 AM<br /> <h2>Symptoms</h2> <p>While upgrading to Appian 18.3, the&nbsp;process analytics engines&nbsp;remain either in REPLAYING or DOWN state. The <strong>service_manager.log</strong>&nbsp;in&nbsp;<code>&lt;APPIAN_HOME&gt;/logs/</code>&nbsp;displays the following error:&nbsp;</p> <pre class="code-java">Unable to decoding KResponse</pre> <h2>Cause</h2> <p>The error occurs when the data&nbsp;between the process analytics and process execution engines is out of sync.&nbsp;</p> <h2>Action</h2> <p>Reset the process analytics engines using the <a href="https://docs.appian.com/suite/help/latest/ResetAnalytics_Script.html">ResetAnalytics Script</a>.</p> <h2>Affected Versions</h2> <p>This article applies to Appian 17.3 and later.</p> <p>Last Reviewed: August 2018</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: engines, installation, infrastructure</div> https://community.appian.com/support/w/kb/1084/kb-1671-unable-to-decoding-kresponse-error-while-upgrading-from-appian-18-2-to-18-3/revision/6Thu, 23 Aug 2018 11:18:21 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:b6b79385-b8c4-4863-b5ce-b457878bb1c0Anirudh Rathihttps://community.appian.com/support/w/kb/1084/kb-1671-unable-to-decoding-kresponse-error-while-upgrading-from-appian-18-2-to-18-3#commentsRevision 6 posted to Appian Knowledge Base by Anirudh Rathi on 8/23/2018 11:18:21 AM<br /> <h2>Symptoms</h2> <p>While upgrading to Appian 18.3, the&nbsp;process analytics engines&nbsp;remain either in REPLAYING or DOWN state. The <strong>service_manager.logs</strong>&nbsp;in&nbsp;<code>&lt;APPIAN_HOME&gt;/logs/</code>&nbsp;displays the following error:&nbsp;</p> <pre class="code-java">Unable to decoding KResponse</pre> <h2>Cause</h2> <p>The error occurs when the data&nbsp;between the process analytics and process execution engines is out of sync.&nbsp;</p> <h2>Action</h2> <p>Reset the process analytics engines using the <a href="https://docs.appian.com/suite/help/latest/ResetAnalytics_Script.html">ResetAnalytics Script</a>.</p> <h2>Affected Versions</h2> <p>This article applies to Appian 17.3 and later.</p> <p>Last Reviewed: August 2018</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: engines, installation, infrastructure</div> https://community.appian.com/support/w/kb/1084/kb-1671-unable-to-decoding-kresponse-error-while-upgrading-from-appian-18-2-to-18-3/revision/5Wed, 22 Aug 2018 15:45:23 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:b6b79385-b8c4-4863-b5ce-b457878bb1c0Jordan Horwathttps://community.appian.com/support/w/kb/1084/kb-1671-unable-to-decoding-kresponse-error-while-upgrading-from-appian-18-2-to-18-3#commentsRevision 5 posted to Appian Knowledge Base by Jordan Horwat on 8/22/2018 3:45:23 PM<br /> <h2>Symptoms</h2> <p>When <a href="https://docs.appian.com/suite/help/latest/Starting_and_Stopping_Appian.html#starting-the-application-suite-on-windows">starting</a> the Appian services, the&nbsp;process analytics engines&nbsp;remain in&nbsp;either in replaying&nbsp;or down state. The <code>&lt;APPIAN_HOME&gt;/logs/service_manager.log</code>&nbsp;displays the following error:&nbsp;</p> <pre class="code-java">Unable to decoding KResponse</pre> <h2>Cause</h2> <p>The error occurs when the data&nbsp;between the process analytics and process execution engines is out of sync.&nbsp;</p> <h2>Action</h2> <p>Reset the process analytics engines using the <a href="https://docs.appian.com/suite/help/latest/ResetAnalytics_Script.html">ResetAnalytics Script</a>.</p> <h2>Affected Versions</h2> <p>This article applies to Appian 17.3 and later.</p> <p>Last Reviewed: August 2018</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: engines, installation, infrastructure</div> https://community.appian.com/support/w/kb/1084/kb-1671-unable-to-decoding-kresponse-error-while-upgrading-from-appian-18-2-to-18-3/revision/4Wed, 22 Aug 2018 15:42:27 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:b6b79385-b8c4-4863-b5ce-b457878bb1c0Jordan Horwathttps://community.appian.com/support/w/kb/1084/kb-1671-unable-to-decoding-kresponse-error-while-upgrading-from-appian-18-2-to-18-3#commentsRevision 4 posted to Appian Knowledge Base by Jordan Horwat on 8/22/2018 3:42:27 PM<br /> <h2>Symptoms</h2> <p>When <a href="https://docs.appian.com/suite/help/latest/Starting_and_Stopping_Appian.html#starting-the-application-suite-on-windows">starting</a> the Appian services, the&nbsp;process analytics engines&nbsp;remain in&nbsp;either in replaying&nbsp;or down state. The <code>&lt;APPIAN_HOME&gt;/logs/service_manager.log</code>&nbsp;displays the following error:&nbsp;</p> <pre class="code-java">Unable to decoding KResponse</pre> <h2>Cause</h2> <p>The error is caused because of out of sync engine data between execution and analytics engines.&nbsp;</p> <h2>Action</h2> <p>Run the <code>resetAnalystics</code> script following the instruction <a href="https://docs.appian.com/suite/help/18.2/ResetAnalytics_Script.html" target="_blank">here</a>.</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: engines, installation</div> https://community.appian.com/support/w/kb/1084/kb-1671-unable-to-decoding-kresponse-error-while-upgrading-from-appian-18-2-to-18-3/revision/3Wed, 22 Aug 2018 15:32:10 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:b6b79385-b8c4-4863-b5ce-b457878bb1c0Jordan Horwathttps://community.appian.com/support/w/kb/1084/kb-1671-unable-to-decoding-kresponse-error-while-upgrading-from-appian-18-2-to-18-3#commentsRevision 3 posted to Appian Knowledge Base by Jordan Horwat on 8/22/2018 3:32:10 PM<br /> <h2>Symptoms</h2> <p>During the start up process analytics engines are either in replaying or down state. The <code>&lt;APPIAN_HOME&gt;/logs/service_manager.logs</code> has following error:&nbsp;</p> <pre class="code-java">Unable to decoding KResponse</pre> <h2>Cause</h2> <p>The error is caused because of out of sync engine data between execution and analytics engines.&nbsp;</p> <h2>Action</h2> <p>Run the <code>resetAnalystics</code> script following the instruction <a href="https://docs.appian.com/suite/help/18.2/ResetAnalytics_Script.html" target="_blank">here</a>.</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: engines, installation</div> https://community.appian.com/support/w/kb/1084/kb-1671-unable-to-decoding-kresponse-error-while-upgrading-from-appian-18-2-to-18-3/revision/2Tue, 21 Aug 2018 17:51:10 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:b6b79385-b8c4-4863-b5ce-b457878bb1c0Anirudh Rathihttps://community.appian.com/support/w/kb/1084/kb-1671-unable-to-decoding-kresponse-error-while-upgrading-from-appian-18-2-to-18-3#commentsRevision 2 posted to Appian Knowledge Base by Anirudh Rathi on 8/21/2018 5:51:10 PM<br /> <h2>Symptoms</h2> <p>During the start up process analytics engines are either in replaying or down state. The <code>&lt;APPIAN_HOME&gt;/logs/service_manager.logs</code> has following error:&nbsp;</p> <pre class="code-java">Unable to decoding KResponse</pre> <h2>Cause</h2> <p>The error is caused because of out of sync engine data between execution and analytics engines.&nbsp;</p> <h2>Action</h2> <p>Run the <code>resetAnalystics</code> script following the instruction <a href="https://docs.appian.com/suite/help/18.2/ResetAnalytics_Script.html" target="_blank">here</a>.</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: engines, installation</div> https://community.appian.com/support/w/kb/1084/kb-1671-unable-to-decoding-kresponse-error-while-upgrading-from-appian-18-2-to-18-3/revision/1Mon, 20 Aug 2018 17:31:11 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:b6b79385-b8c4-4863-b5ce-b457878bb1c0Anirudh Rathihttps://community.appian.com/support/w/kb/1084/kb-1671-unable-to-decoding-kresponse-error-while-upgrading-from-appian-18-2-to-18-3#commentsRevision 1 posted to Appian Knowledge Base by Anirudh Rathi on 8/20/2018 5:31:11 PM<br /> <h2>Symptoms</h2> <p>Analytics engine are either in replaying or down state with the error:&nbsp;</p> <pre class="code-java">Unable to decoding KResponse</pre> <h2>Cause</h2> <p>Out of sync engine data while upgrading to 18.3&nbsp;&nbsp;</p> <h2>Action</h2> <p>Run the <code>resetAnalystics</code> script following the instruction <a href="https://docs.appian.com/suite/help/18.2/ResetAnalytics_Script.html" target="_blank">here</a>.</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: engines, installation</div>