<?xml version="1.0" encoding="UTF-8" ?>
<?xml-stylesheet type="text/xsl" href="https://community.appian.com/cfs-file/__key/system/syndication/rss.xsl" media="screen"?><rss version="2.0" xmlns:dc="http://purl.org/dc/elements/1.1/"><channel><title>KB-1705 Missing icons in process modeler when using IIS web server</title><link>https://community.appian.com/support/w/kb/1129/kb-1705-missing-icons-in-process-modeler-when-using-iis-web-server</link><description /><dc:language>en-US</dc:language><generator>Telligent Community 12</generator><item><title>KB-1705 Missing icons in process modeler when using IIS web server</title><link>https://community.appian.com/support/w/kb/1129/kb-1705-missing-icons-in-process-modeler-when-using-iis-web-server</link><pubDate>Fri, 14 Sep 2018 06:28:51 GMT</pubDate><guid isPermaLink="false">d3a83456-d57b-489c-a84c-4e8267bb592a:c325913b-24d7-4191-8f79-27b6af43ffe1</guid><dc:creator>Parmida Borhani</dc:creator><comments>https://community.appian.com/support/w/kb/1129/kb-1705-missing-icons-in-process-modeler-when-using-iis-web-server#comments</comments><description>Current Revision posted to Appian Knowledge Base by Parmida Borhani on 9/14/2018 6:28:51 AM&lt;br /&gt;
&lt;h2&gt;Symptoms&lt;/h2&gt;
&lt;p&gt;When using IIS as a web server, it is observed that process modeler icons are missing/broken:&lt;a href="/cfs-file/__key/communityserver-wikis-components-files/00-00-00-00-11/process_5F00_modeler_5F00_icon.PNG"&gt;&lt;img src="/resized-image/__size/1200x0/__key/communityserver-wikis-components-files/00-00-00-00-11/process_5F00_modeler_5F00_icon.PNG" alt=" " /&gt;&lt;/a&gt;&lt;/p&gt;
&lt;h2&gt;Cause&lt;/h2&gt;
&lt;p&gt;This can happen if the &lt;strong&gt;worker.list&lt;/strong&gt; property is&amp;nbsp;not correctly configured or if there is a missing worker in the&amp;nbsp;&lt;strong&gt;workers.properties&lt;/strong&gt; file&amp;nbsp;of&amp;nbsp;the IIS setup.&lt;/p&gt;
&lt;h2&gt;Action&lt;/h2&gt;
&lt;p&gt;Ensure the&amp;nbsp;&lt;strong&gt;workers.properties&lt;/strong&gt; is correctly configured as per &lt;a href="https://docs.appian.com/suite/help/latest/Configuring_IIS_with_Appian.html" target="_blank"&gt;this&lt;/a&gt; documentation and that there are no missing workers.&lt;/p&gt;
&lt;h2&gt;Affected Versions&lt;/h2&gt;
&lt;p&gt;This article applies to all versions of Appian using IIS as a web server.&lt;/p&gt;
&lt;div class="content"&gt;
&lt;p&gt;Last Reviewed:&amp;nbsp;September 2018&lt;/p&gt;
&lt;/div&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;

&lt;div style="font-size: 90%;"&gt;Tags: IIS, process modeler, web server, process models, infrastructure&lt;/div&gt;
</description></item><item><title>KB-1705 Missing icons in process modeler when using IIS web server</title><link>https://community.appian.com/support/w/kb/1129/kb-1705-missing-icons-in-process-modeler-when-using-iis-web-server/revision/5</link><pubDate>Fri, 14 Sep 2018 02:28:51 GMT</pubDate><guid isPermaLink="false">d3a83456-d57b-489c-a84c-4e8267bb592a:c325913b-24d7-4191-8f79-27b6af43ffe1</guid><dc:creator>Parmida Borhani</dc:creator><comments>https://community.appian.com/support/w/kb/1129/kb-1705-missing-icons-in-process-modeler-when-using-iis-web-server#comments</comments><description>Revision 5 posted to Appian Knowledge Base by Parmida Borhani on 9/14/2018 2:28:51 AM&lt;br /&gt;
&lt;h2&gt;Symptoms&lt;/h2&gt;
&lt;p&gt;When using IIS as a web server, it is observed that process modeler icons are missing/broken:&lt;a href="/cfs-file/__key/communityserver-wikis-components-files/00-00-00-00-13/process_5F00_modeler_5F00_icon.PNG"&gt;&lt;img src="/resized-image/__size/1200x0/__key/communityserver-wikis-components-files/00-00-00-00-13/process_5F00_modeler_5F00_icon.PNG" alt=" " /&gt;&lt;/a&gt;&lt;/p&gt;
&lt;h2&gt;Cause&lt;/h2&gt;
&lt;p&gt;This can happen if the &lt;strong&gt;worker.list&lt;/strong&gt; property is&amp;nbsp;not correctly configured or if there is a missing worker in the&amp;nbsp;&lt;strong&gt;workers.properties&lt;/strong&gt; file&amp;nbsp;of&amp;nbsp;the IIS setup.&lt;/p&gt;
&lt;h2&gt;Action&lt;/h2&gt;
&lt;p&gt;Ensure the&amp;nbsp;&lt;strong&gt;workers.properties&lt;/strong&gt; is correctly configured as per &lt;a href="https://docs.appian.com/suite/help/latest/Configuring_IIS_with_Appian.html" target="_blank"&gt;this&lt;/a&gt; documentation and that there are no missing workers.&lt;/p&gt;
&lt;h2&gt;Affected Versions&lt;/h2&gt;
&lt;p&gt;This article applies to all versions of Appian using IIS as a web server.&lt;/p&gt;
&lt;div class="content"&gt;
&lt;p&gt;Last Reviewed:&amp;nbsp;September 2018&lt;/p&gt;
&lt;/div&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;

&lt;div style="font-size: 90%;"&gt;Tags: IIS, process modeler, web server, process models, infrastructure&lt;/div&gt;
</description></item><item><title>DRAFT KB-XXXX Missing icons in process modeler when using IIS web server</title><link>https://community.appian.com/support/w/kb/1129/kb-1705-missing-icons-in-process-modeler-when-using-iis-web-server/revision/4</link><pubDate>Thu, 13 Sep 2018 00:58:09 GMT</pubDate><guid isPermaLink="false">d3a83456-d57b-489c-a84c-4e8267bb592a:c325913b-24d7-4191-8f79-27b6af43ffe1</guid><dc:creator>Parmida Borhani</dc:creator><comments>https://community.appian.com/support/w/kb/1129/kb-1705-missing-icons-in-process-modeler-when-using-iis-web-server#comments</comments><description>Revision 4 posted to Appian Knowledge Base by Parmida Borhani on 9/13/2018 12:58:09 AM&lt;br /&gt;
&lt;h2&gt;Symptoms&lt;/h2&gt;
&lt;p&gt;When using IIS as a web server, it is observed that process modeler icons are missing/broken:&lt;a href="/cfs-file/__key/communityserver-wikis-components-files/00-00-00-00-13/process_5F00_modeler_5F00_icon.PNG"&gt;&lt;img src="/resized-image/__size/1200x0/__key/communityserver-wikis-components-files/00-00-00-00-13/process_5F00_modeler_5F00_icon.PNG" alt=" " /&gt;&lt;/a&gt;&lt;/p&gt;
&lt;h2&gt;Cause&lt;/h2&gt;
&lt;p&gt;This can happen if the &lt;strong&gt;worker.list&lt;/strong&gt; property is&amp;nbsp;not correctly configured or if there is a missing worker in the&amp;nbsp;&lt;strong&gt;workers.properties&lt;/strong&gt; file&amp;nbsp;of&amp;nbsp;the IIS setup.&lt;/p&gt;
&lt;h2&gt;Action&lt;/h2&gt;
&lt;p&gt;Ensure the&amp;nbsp;&lt;strong&gt;workers.properties&lt;/strong&gt; is correctly configured as per &lt;a href="https://docs.appian.com/suite/help/latest/Configuring_IIS_with_Appian.html" target="_blank"&gt;this&lt;/a&gt; documentation and that there are no missing workers.&lt;/p&gt;
&lt;h2&gt;Affected Versions&lt;/h2&gt;
&lt;p&gt;This article applies to all versions of Appian using IIS as a web server.&lt;/p&gt;
&lt;div class="content"&gt;
&lt;p&gt;Last Reviewed:&amp;nbsp;September 2018&lt;/p&gt;
&lt;/div&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;

&lt;div style="font-size: 90%;"&gt;Tags: IIS, process modeler, web server, process models, infrastructure&lt;/div&gt;
</description></item><item><title>DRAFT KB-XXXX Missing icons in Process modeler when using IIS Web Server</title><link>https://community.appian.com/support/w/kb/1129/kb-1705-missing-icons-in-process-modeler-when-using-iis-web-server/revision/3</link><pubDate>Thu, 13 Sep 2018 00:56:20 GMT</pubDate><guid isPermaLink="false">d3a83456-d57b-489c-a84c-4e8267bb592a:c325913b-24d7-4191-8f79-27b6af43ffe1</guid><dc:creator>Parmida Borhani</dc:creator><comments>https://community.appian.com/support/w/kb/1129/kb-1705-missing-icons-in-process-modeler-when-using-iis-web-server#comments</comments><description>Revision 3 posted to Appian Knowledge Base by Parmida Borhani on 9/13/2018 12:56:20 AM&lt;br /&gt;
&lt;h2&gt;Symptoms&lt;/h2&gt;
&lt;p&gt;When using IIS as a web server, it is observed that process modeler icons are missing/broken:&lt;a href="/cfs-file/__key/communityserver-wikis-components-files/00-00-00-00-13/process_5F00_modeler_5F00_icon.PNG"&gt;&lt;img src="/resized-image/__size/1200x0/__key/communityserver-wikis-components-files/00-00-00-00-13/process_5F00_modeler_5F00_icon.PNG" alt=" " /&gt;&lt;/a&gt;&lt;/p&gt;
&lt;h2&gt;Cause&lt;/h2&gt;
&lt;p&gt;This can happen if the &lt;strong&gt;worker.list&lt;/strong&gt; property is&amp;nbsp;not correctly configured or if there is a missing worker in the&amp;nbsp;&lt;strong&gt;workers.properties&lt;/strong&gt; file&amp;nbsp;of&amp;nbsp;the IIS setup.&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;h2&gt;Action&lt;/h2&gt;
&lt;p&gt;Ensure the&amp;nbsp;&lt;strong&gt;workers.properties&lt;/strong&gt; is correctly configured as per &lt;a href="https://docs.appian.com/suite/help/latest/Configuring_IIS_with_Appian.html" target="_blank"&gt;this&lt;/a&gt; documentation and ensure there are no missing workers.&lt;/p&gt;
&lt;h2&gt;Affected Versions&lt;/h2&gt;
&lt;p&gt;This article applies to all versions of Appian using IIS as a web server.&lt;/p&gt;
&lt;div class="content"&gt;
&lt;p&gt;Last Reviewed:&amp;nbsp;September 2018&lt;/p&gt;
&lt;/div&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;

&lt;div style="font-size: 90%;"&gt;Tags: IIS, process modeler, web server, process models, infrastructure&lt;/div&gt;
</description></item><item><title>DRAFT KB-XXXX Missing icons in Process modeler when using IIS Web Server</title><link>https://community.appian.com/support/w/kb/1129/kb-1705-missing-icons-in-process-modeler-when-using-iis-web-server/revision/1</link><pubDate>Wed, 12 Sep 2018 19:53:06 GMT</pubDate><guid isPermaLink="false">d3a83456-d57b-489c-a84c-4e8267bb592a:c325913b-24d7-4191-8f79-27b6af43ffe1</guid><dc:creator>Tejas Kargutkar</dc:creator><comments>https://community.appian.com/support/w/kb/1129/kb-1705-missing-icons-in-process-modeler-when-using-iis-web-server#comments</comments><description>Revision 1 posted to Appian Knowledge Base by Tejas Kargutkar on 9/12/2018 7:53:06 PM&lt;br /&gt;
&lt;h2&gt;Symptoms&lt;/h2&gt;
&lt;p&gt;Process modeler icons are missing/broken when using IIS web server as seen in the following image:&lt;a href="/cfs-file/__key/communityserver-wikis-components-files/00-00-00-00-13/process_5F00_modeler_5F00_icon.PNG"&gt;&lt;img src="/resized-image/__size/1200x0/__key/communityserver-wikis-components-files/00-00-00-00-13/process_5F00_modeler_5F00_icon.PNG" alt=" " /&gt;&lt;/a&gt;&lt;/p&gt;
&lt;h2&gt;Cause&lt;/h2&gt;
&lt;p&gt;The &lt;a href="https://docs.appian.com/suite/help/latest/Configuring_IIS_with_Appian.html"&gt;IIS documentation&lt;/a&gt; suggests having the following property in place when creating the workers.properties file:&lt;/p&gt;
&lt;pre class="highlight"&gt;&lt;code&gt;worker.list=wlb,wlb_appian,jkstatus
&lt;/code&gt;&lt;/pre&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;The described issue&amp;nbsp;can happen if the worker.list property is not correctly configured or if there is a missing worker in the&amp;nbsp;&lt;strong&gt;workers.properties&lt;/strong&gt; file&amp;nbsp;of&amp;nbsp;the IIS setup.&lt;/p&gt;
&lt;h2&gt;Action&lt;/h2&gt;
&lt;p&gt;Ensure the&amp;nbsp;workers.properties is correctly configured as per &lt;a href="https://docs.appian.com/suite/help/latest/Configuring_IIS_with_Appian.html"&gt;this&lt;/a&gt; documentation and ensure there are no missing workers.&lt;/p&gt;
&lt;h2&gt;Affected Versions&lt;/h2&gt;
&lt;p&gt;This article applies to all versions of Appian.&lt;/p&gt;
&lt;div class="content"&gt;
&lt;p&gt;Last Reviewed:&amp;nbsp;September 2018&lt;/p&gt;
&lt;/div&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;

&lt;div style="font-size: 90%;"&gt;Tags: IIS, web server, infrastructure&lt;/div&gt;
</description></item><item><title>DRAFT KB-XXXX Missing icons in Process modeler when using IIS Web Server</title><link>https://community.appian.com/support/w/kb/1129/kb-1705-missing-icons-in-process-modeler-when-using-iis-web-server/revision/2</link><pubDate>Wed, 12 Sep 2018 15:54:23 GMT</pubDate><guid isPermaLink="false">d3a83456-d57b-489c-a84c-4e8267bb592a:c325913b-24d7-4191-8f79-27b6af43ffe1</guid><dc:creator>Tejas Kargutkar</dc:creator><comments>https://community.appian.com/support/w/kb/1129/kb-1705-missing-icons-in-process-modeler-when-using-iis-web-server#comments</comments><description>Revision 2 posted to Appian Knowledge Base by Tejas Kargutkar on 9/12/2018 3:54:23 PM&lt;br /&gt;
&lt;h2&gt;Symptoms&lt;/h2&gt;
&lt;p&gt;Process modeler icons are missing/broken when using IIS web server as seen in the following image:&lt;a href="/cfs-file/__key/communityserver-wikis-components-files/00-00-00-00-13/process_5F00_modeler_5F00_icon.PNG"&gt;&lt;img src="/resized-image/__size/1200x0/__key/communityserver-wikis-components-files/00-00-00-00-13/process_5F00_modeler_5F00_icon.PNG" alt=" " /&gt;&lt;/a&gt;&lt;/p&gt;
&lt;h2&gt;Cause&lt;/h2&gt;
&lt;p&gt;The &lt;a href="https://docs.appian.com/suite/help/latest/Configuring_IIS_with_Appian.html"&gt;IIS documentation&lt;/a&gt; suggests having the following property in place when creating the &lt;strong&gt;workers.properties&lt;/strong&gt; file:&lt;/p&gt;
&lt;pre class="highlight"&gt;&lt;code&gt;worker.list=wlb,wlb_appian,jkstatus
&lt;/code&gt;&lt;/pre&gt;
&lt;p&gt;The described issue&amp;nbsp;can happen if the worker.list property is not correctly configured or if there is a missing worker in the&amp;nbsp;&lt;strong&gt;workers.properties&lt;/strong&gt; file&amp;nbsp;of&amp;nbsp;the IIS setup.&lt;/p&gt;
&lt;h2&gt;Action&lt;/h2&gt;
&lt;p&gt;Ensure the&amp;nbsp;workers.properties is correctly configured as per &lt;a href="https://docs.appian.com/suite/help/latest/Configuring_IIS_with_Appian.html"&gt;this&lt;/a&gt; documentation and ensure there are no missing workers.&lt;/p&gt;
&lt;h2&gt;Affected Versions&lt;/h2&gt;
&lt;p&gt;This article applies to all versions of Appian.&lt;/p&gt;
&lt;div class="content"&gt;
&lt;p&gt;Last Reviewed:&amp;nbsp;September 2018&lt;/p&gt;
&lt;/div&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;

&lt;div style="font-size: 90%;"&gt;Tags: IIS, web server, infrastructure&lt;/div&gt;
</description></item></channel></rss>