KB-1717 How to submit a product enhancement request

Elly Meng — Thu, 18 May 2023 15:27:47 GMT

Current Revision posted to Appian Knowledge Base by Elly Meng on 5/18/2023 3:27:47 PM

Purpose

The purpose of this article is to specify the information required to submit an enhancement request for Appian.

Instructions

Create a support case with the following details. Please be as detailed as possible to help us best understand your use case.

Title of enhancement request
Description
1. Explain who (actors) does what (interactions) with the system, for what purpose (goal)
2. Please feel free to attach any related images or other attachments to the support case
Impact
1. Clarify how this impacts the developer, end user, or account (e.g. was there a change to project schedule, application design or budget?)
Workaround (if applicable)
1. Workaround details
2. Impact of using workaround

Note: Appian greatly appreciates all feedback on our product. However, please be aware that it is not our policy to provide information on when or how an enhancement request may be implemented in the product.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: May 2023

Tags: product enhancement, how-to, product use cases

KB-1717 How to submit a product enhancement request

Parmida Borhani — Thu, 23 Jul 2020 05:05:17 GMT

Revision 19 posted to Appian Knowledge Base by Parmida Borhani on 7/23/2020 5:05:17 AM

Purpose

The purpose of this article is to give a high-level overview of the information required to submit an enhancement request for Appian.

Instructions

Create a support case with the following details. Please be as detailed as possible to help us best understand your use case.

Title of Enhancement Request
Description
1. Explain who (actors) does what (interactions) with the system, for what purpose (goal).
2. Please feel free to attach any related images or other attachments to the Support case.
Workaround (only required if using a workaround)
1. Workaround Details
2. Impact of Using the Workaround
Contact Information
1. Contact Name
2. Email Address

Note: Appian greatly appreciates all feedback on our product, however please be aware it is not our policy to provide any information on when or how an enhancement request might be implemented in the product.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: September 2019

Tags: product enhancement, how-to, product use cases

KB-1717 How to submit a product enhancement request

Parmida Borhani — Thu, 19 Sep 2019 07:22:24 GMT

Revision 18 posted to Appian Knowledge Base by Parmida Borhani on 9/19/2019 7:22:24 AM

Purpose

The purpose of this article is to give a high-level overview of the information required to submit an enhancement request for Appian.

Instructions

Create a Support case with the following details. Please be as detailed as possible to help us best understand your use case.

Title of Enhancement Request
Description
1. Explain who (actors) does what (interactions) with the system, for what purpose (goal).
2. Please feel free to attach any related images or other attachments to the Support case.
Workaround (only required if using a workaround)
1. Workaround Details
2. Impact of Using the Workaround
Contact Information
1. Contact Name
2. Email Address

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: September 2019

Tags: product enhancement, how-to, product use cases

KB-1717 How to submit a product enhancement request

Parmida Borhani — Wed, 19 Sep 2018 07:43:35 GMT

Revision 17 posted to Appian Knowledge Base by Parmida Borhani on 9/19/2018 7:43:35 AM

Purpose

The purpose of this article is to give a high-level overview of the information required to submit an enhancement request for Appian.

Instructions

Create a Support case with the following details. Please be as detailed as possible to help us best understand your use case.

Title of Enhancement Request
Description
1. Explain who (actors) does what (interactions) with the system, for what purpose (goal).
2. Please feel free to attach any related images or other attachments to the Support case.
Workaround (only required if using a workaround)
1. Workaround Details
2. Impact of Using the Workaround
Contact Information
1. Contact Name
2. Email Address
3. Phone Number
4. If the Appian team needs more information on the use case, does the contact agree to discuss the enhancement request further?

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: September 2018

Tags: product enhancement, how-to, product use cases

DRAFT KB-XXXX How to submit a product enhancement request

Tom Ryan — Wed, 19 Sep 2018 00:40:32 GMT

Revision 16 posted to Appian Knowledge Base by Tom Ryan on 9/19/2018 12:40:32 AM

Purpose

The purpose of this article is to give a high-level overview of the information required to submit an enhancement request for Appian.

Instructions

Create a Support case with the following details. Please be as detailed as possible to help us best understand your use case.

Title of Enhancement Request
Description
1. Explain who (actors) does what (interactions) with the system, for what purpose (goal).
2. Please feel free to attach any related images or other attachments to the Support case.
Workaround (only required if using a workaround)
1. Workaround Details
2. Impact of Using the Workaround
Contact Information
1. Contact Name
2. Email Address
3. Phone Number
4. If the Appian team needs more information on the use case, does the contact agree to discuss the enhancement request further?

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: September 2018

Tags: product enhancement, how-to, product use cases

DRAFT KB-XXXX How to submit a product enhancement request

Tom Ryan — Tue, 18 Sep 2018 02:26:13 GMT

Revision 15 posted to Appian Knowledge Base by Tom Ryan on 9/18/2018 2:26:13 AM

Purpose

The purpose of this article is to give a high-level overview of the information required to submit an enhancement request for Appian.

Note: Appian greatly appreciates feedback on our product, however please be aware it is not our policy to provide any information on when or how an enhancement request might be implemented in the product.

Instructions

Create a Support case with the following details. Please be as detailed as possible to help us best understand your use case.

Title of Enhancement Request
Description
1. Explain who (actors) does what (interactions) with the system, for what purpose (goal).
2. Please feel free to attach any related images or other attachments to the Support case.
Workaround (only required if using a workaround)
1. Workaround Details
2. Impact of Using the Workaround
Contact Information
1. Contact Name
2. Email Address
3. Phone Number
4. Does the contact agree to discuss the enhancement request further?

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: September 2018

Tags: product enhancement, how-to, product use cases

DRAFT KB-XXXX How to submit a product enhancement request

Parmida Borhani — Tue, 18 Sep 2018 01:23:29 GMT

Revision 14 posted to Appian Knowledge Base by Parmida Borhani on 9/18/2018 1:23:29 AM

Purpose

The purpose of this article is to give a high-level overview of the product enhancement request process for Appian.

Instructions

Create a Support case with the following details:

Title of Enhancement Request
Description
1. Explain who (actors) does what (interactions) with the system, for what purpose (goal).
2. Please feel free to attach any related images or other attachments to the Support case.
Workaround (only required if using a workaround)
1. Workaround Details
2. Impact of Using the Workaround
Contact Information
1. Contact Name
2. Email Address
3. Phone Number
4. Does the contact agree to discuss the enhancement request further?

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: September 2018

Tags: product enhancement, how-to, product use cases

DRAFT KB-XXXX How to submit a product enhancement request

Eric Gerardi — Fri, 14 Sep 2018 13:07:55 GMT

Revision 13 posted to Appian Knowledge Base by Eric Gerardi on 9/14/2018 1:07:55 PM

Purpose

The purpose of this article is to give a high-level overview of the product enhancement request process for Appian.

Instructions

Create a Support case with the following details:

Title of Enhancement Request
Description
1. Explain who (actors) does what (interactions) with the system, for what purpose (goal).
2. Please feel free to attach any related images or other attachments to the Support case.
Workaround (only required if using a workaround)
1. Workaround Details
2. Impact of Using the Workaround
Contact Information
1. Contact Name
2. Email Address
3. Phone Number
4. Does the contact agree to discuss the enhancement request further?

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: September 2018

Tags: How To, product enhancement, product use cases

DRAFT KB-XXXX How to submit a product enhancement request

Eric Gerardi — Fri, 14 Sep 2018 12:59:26 GMT

Revision 12 posted to Appian Knowledge Base by Eric Gerardi on 9/14/2018 12:59:26 PM

Purpose

The purpose of this article is to give a high-level overview of the product enhancement request process for Appian.

Instructions

Create a Support case with the following details:

Title of Enhancement Request
Description
1. Explain who (actors) does what (interactions) with the system, for what purpose (goal).
2. Please feel free to attach any related images or other attachments to the Support case.
Workaround (only required if using a workaround)
1. Workaround Details.
2. Impact of Using the Workaround.
Contact Information
1. Contact Name.
2. Email Address.
3. Phone Number.
4. Does the contact agree to discuss the enhancement request further?

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: September 2018

Tags: How To, product enhancement, product use cases

DRAFT KB-XXXX How to submit a product enhancement request

Eric Gerardi — Fri, 14 Sep 2018 12:55:42 GMT

Revision 11 posted to Appian Knowledge Base by Eric Gerardi on 9/14/2018 12:55:42 PM

Purpose

The purpose of this article is to give a high-level overview of the product enhancement request process for Appian.

Instructions

Create a Support case with the following details:

Title of Enhancement Request
Description
1. Explain who (actors) does what (interactions) with the system, for what purpose (goal).
2. Please feel free to attach any related images or other attachments to the Support case.
Workaround
1. Workaround Details
2. Impact of Using the Workaround
Contact Information
1. Contact Name
2. Email Address
3. Phone Number
4. Does the contact agree to discuss the enhancement request further?

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: September 2018

Tags: How To, product enhancement, product use cases

DRAFT KB-XXXX How to submit a product enhancement request

Eric Gerardi — Fri, 14 Sep 2018 12:35:27 GMT

Revision 10 posted to Appian Knowledge Base by Eric Gerardi on 9/14/2018 12:35:27 PM

Purpose

The purpose of this article is to give a high-level overview of the product enhancement request process for Appian.

Instructions

Customer: Create a Support case and submit the following worksheet: community.appian.com/.../Appian_5F00_Product_5F00_Enhancement_5F00_Request.docx. All sections highlighted in yellow MUST be filled out. Please feel free to attach any related images or other attachments to the Support case.
Appian: Review the worksheet and communicate any follow up questions.
Appian + Customer: Communicate all questions regarding the worksheet in order to create a final copy of the worksheet.
Appian: Submit the finalized product enhancement request worksheet to the Appian Product Team.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: September 2018

Tags: How To, product enhancement, product use cases

DRAFT KB-XXXX How to submit a product enhancement request

Eric Gerardi — Fri, 14 Sep 2018 12:10:19 GMT

Revision 9 posted to Appian Knowledge Base by Eric Gerardi on 9/14/2018 12:10:19 PM

Purpose

The purpose of this article is to give a high-level overview of the product enhancement request process for Appian.

Instructions

Customer: Create a Support case and submit the following worksheet: Appian_Product_Enhancement_Request.docx. All sections highlighted in yellow MUST be filled out. Please feel free to attach any related images or other attachments to the Support case.
Appian: Review the worksheet and communicate any follow up questions.
Appian + Customer: Communicate all questions regarding the worksheet in order to create a final copy of the worksheet.
Appian: Submit the finalized product enhancement request worksheet to the Appian Product Team.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: September 2018

Tags: How To, product enhancement, product use cases

DRAFT KB-XXXX How to submit a product enhancement request

Eric Gerardi — Fri, 14 Sep 2018 12:09:31 GMT

Revision 8 posted to Appian Knowledge Base by Eric Gerardi on 9/14/2018 12:09:31 PM

Purpose

The purpose of this article is to give a high-level overview of the product enhancement request process for Appian.

Instructions

Customer: Create a Support case and submit the following worksheet: Appian_Product_Enhancement_Request.docx. All sections highlighted in yellow MUST be filled out. Please feel free to attach any related images or other attachments to the Support case.
Appian: Review the worksheet and communicate any follow up questions, about the submitted worksheet, on the Support case.
Appian + Customer: Communicate all questions regarding the worksheet in order to create a final copy of the worksheet.
Appian: Submit the finalized product enhancement request worksheet to the Appian Product Team.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: September 2018

Tags: How To, product enhancement, product use cases

DRAFT KB-XXXX How to Request a Product Enhancement

Eric Gerardi — Thu, 13 Sep 2018 19:41:40 GMT

Revision 1 posted to Appian Knowledge Base by Eric Gerardi on 9/13/2018 7:41:40 PM

Purpose

The purpose of this article is to give a high-level overview of the product enhancement request process for Appian.

Instructions

Steps:

Customer: Create a support case and submit the following worksheet: Appian_VPN_Worksheet.docx. All sections highlighted in yellow MUST be filled out.
Appian: Review the worksheet and populate values for the Appian Cloud site’s VPN gateway IP address and the private network address space. Upload the updated worksheet to the case.
Appian + Customer: Communicate the PSK securely through a WebEx. (At this point all information needed to establish a VPN tunnel has been communicated.)
Appian + Customer: Configure the VPN endpoints.
Customer: Provide Appian with a 2–4 hour window to restart the Appian Cloud site to persist the configuration changes.
Appian + Customer: Troubleshoot the connection.

For more information on Appian Cloud VPN integration, please reference the following documentation.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: September 2018

Tags: How To, product enhancement, product use cases

DRAFT KB-XXXX How to submit a product enhancement request

Eric Gerardi — Thu, 13 Sep 2018 16:18:30 GMT

Revision 7 posted to Appian Knowledge Base by Eric Gerardi on 9/13/2018 4:18:30 PM

Purpose

The purpose of this article is to give a high-level overview of the product enhancement request process for Appian.

Instructions

Steps:

Customer: Create a Support case and submit the following worksheet: Appian_Product_Enhancement_Request.docx. All sections highlighted in yellow MUST be filled out. Please feel free to attach any related images or other attachments to the Support case.
Appian: Review the worksheet and communicate any follow up questions, about the submitted worksheet, on the Support case.
Appian + Customer: Communicate all questions regarding the worksheet in order to create a final copy of the worksheet.
Appian: Submit the finalized product enhancement request worksheet to the Appian Product Team.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: September 2018

Tags: How To, product enhancement, product use cases

DRAFT KB-XXXX How to submit a product enhancement request

Eric Gerardi — Thu, 13 Sep 2018 16:11:20 GMT

Revision 6 posted to Appian Knowledge Base by Eric Gerardi on 9/13/2018 4:11:20 PM

Purpose

The purpose of this article is to give a high-level overview of the product enhancement request process for Appian.

Instructions

Steps:

Customer: Create a Support case and submit the following worksheet: Appian_VPN_Worksheet.docx. All sections highlighted in yellow MUST be filled out. Please feel free to attach any related images or other attachments to the Support case.
Appian: Review the worksheet and communicate any follow up questions, about the submitted worksheet, on the Support case.
Appian + Customer: Communicate all questions regarding the worksheet in order to create a final copy of the worksheet.
Appian: Submit the finalized product enhancement request worksheet to the Appian Product Team.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: September 2018

Tags: How To, product enhancement, product use cases

DRAFT KB-XXXX How to submit a product enhancement request

Eric Gerardi — Thu, 13 Sep 2018 16:11:03 GMT

Revision 5 posted to Appian Knowledge Base by Eric Gerardi on 9/13/2018 4:11:03 PM

Purpose

The purpose of this article is to give a high-level overview of the product enhancement request process for Appian.

Instructions

Steps:

Customer: Create a Support case and submit the following worksheet: Appian_VPN_Worksheet.docx. All sections highlighted in yellow MUST be filled out. Please feel free to attach any related images or other attachments.
Appian: Review the worksheet and communicate any follow up questions, about the submitted worksheet, on the Support case.
Appian + Customer: Communicate all questions regarding the worksheet in order to create a final copy of the worksheet.
Appian: Submit the finalized product enhancement request worksheet to the Appian Product Team.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: September 2018

Tags: How To, product enhancement, product use cases

DRAFT KB-XXXX How to submit a product enhancement request

Eric Gerardi — Thu, 13 Sep 2018 15:50:53 GMT

Revision 4 posted to Appian Knowledge Base by Eric Gerardi on 9/13/2018 3:50:53 PM

Purpose

The purpose of this article is to give a high-level overview of the product enhancement request process for Appian.

Instructions

Steps:

Customer: Create a Support case and submit the following worksheet: Appian_VPN_Worksheet.docx. All sections highlighted in yellow MUST be filled out.
Appian: Review the worksheet and communicate any follow up questions, about the submitted worksheet, on the Support case.
Appian + Customer: Communicate all questions regarding the worksheet in order to create a final copy of the worksheet.
Appian: Submit the finalized product enhancement request worksheet to the Appian Product Team.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: September 2018

Tags: How To, product enhancement, product use cases

DRAFT KB-XXXX How to submit a product enhancement request

Eric Gerardi — Thu, 13 Sep 2018 15:48:04 GMT

Revision 3 posted to Appian Knowledge Base by Eric Gerardi on 9/13/2018 3:48:04 PM

Purpose

The purpose of this article is to give a high-level overview of the product enhancement request process for Appian.

Instructions

Steps:

Customer: Create a Support case and submit the following worksheet: Appian_VPN_Worksheet.docx. All sections highlighted in yellow MUST be filled out.
Appian: Review the worksheet and communicate any follow up questions, about the submitted worksheet, on the Support case.
Appian + Customer: Dis
Appian: Submit the finalized product enhancement request worksheet to the Appian Product Team.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: September 2018

Tags: How To, product enhancement, product use cases

DRAFT KB-XXXX How to submit a product enhancement request

Eric Gerardi — Thu, 13 Sep 2018 15:44:16 GMT

Revision 2 posted to Appian Knowledge Base by Eric Gerardi on 9/13/2018 3:44:16 PM

Purpose

The purpose of this article is to give a high-level overview of the product enhancement request process for Appian.

Instructions

Steps:

Customer: Create a support case and submit the following worksheet: Appian_VPN_Worksheet.docx. All sections highlighted in yellow MUST be filled out.
Appian: Review the worksheet and populate values for the Appian Cloud site’s VPN gateway IP address and the private network address space. Upload the updated worksheet to the case.
Appian + Customer: Communicate the PSK securely through a WebEx. (At this point all information needed to establish a VPN tunnel has been communicated.)
Appian + Customer: Configure the VPN endpoints.
Customer: Provide Appian with a 2–4 hour window to restart the Appian Cloud site to persist the configuration changes.
Appian + Customer: Troubleshoot the connection.

For more information on Appian Cloud VPN integration, please reference the following documentation.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: September 2018

Tags: How To, product enhancement, product use cases