KB-1747 'Import Dialog Timed Out' error thrown when importing an application or patch

pauline.delacruz — Thu, 07 Dec 2023 19:38:16 GMT

Current Revision posted to Appian Knowledge Base by pauline.delacruz on 12/7/2023 7:38:16 PM

Symptoms

While importing or exporting an application/patch or inspecting a package, the following HTTP error message is shown after a few minutes:

Import Error

Title: Import Dialog Timed Out Reason: HTTP Code: <502 or 504>
Message: Your import is still running in the background. Refresh this page and monitor News for notification that your import has completed.

Export Error

Cause

This HTTP error message appears when the web server times out during the activity. The web server may time out when importing/exporting large applications or patches, or when inspecting a package. The import/export will still run in the background when the web server times out.

Action

Manual Imports

Upgrade to Appian 21.4 or later as this process has become asynchronous.

Manual Exports

Upgrade to Appian 23.3 as this process has become asynchronous. The export dialog can be closed and the export will continue to run in the background.

Workaround

In order to check for the successful import, follow the steps outlined in KB-1738. If the web server times out during package inspection, the application can be broken up into smaller packages like so:

Data Types, Groups, and Folders (these objects do not typically depend on other objects)
Rules and Constants (constants may fail if they point to process models or record types)
Process Models (process models typically depend on rules, groups, and data types)
Sites, Record Types, Reports, etc. (these objects typically depend on rules, groups, and process models)

Note: The above guidance may not be effective for all use cases.

Affected Versions

This article applies to Appian 17.3 and later.

Last Reviewed: December 2023

Tags: 502, patch, 504, web server, Application, application design, news, infrastructure, import

KB-1747 'Import Dialog Timed Out' error thrown when importing an application or patch

pauline.delacruz — Thu, 07 Dec 2023 19:36:42 GMT

Revision 21 posted to Appian Knowledge Base by pauline.delacruz on 12/7/2023 7:36:42 PM

Symptoms

While importing or exporting an application/patch or inspecting a package, the following HTTP error message is shown after a few minutes:

Import Error

Title: Import Dialog Timed Out Reason: HTTP Code: <502 or 504>
Message: Your import is still running in the background. Refresh this page and monitor News for notification that your import has completed.

Export Error

Cause

Action

Manual Imports

Upgrade to Appian 21.4 or later as this process has become asynchronous.

Manual Exports

Upgrade to Appian 23.3 as this process has become asynchronous. The export dialog can be closed and the export will continue to run in the background.

Workaround

Data Types, Groups, and Folders (these objects do not typically depend on other objects)
Rules and Constants (constants may fail if they point to process models or record types)
Process Models (process models typically depend on rules, groups, and data types)
Sites, Record Types, Reports, etc. (these objects typically depend on rules, groups, and process models)

Note: The above guidance may not be effective for all use cases.

Affected Versions

This article applies to Appian 17.3 and later.

Last Reviewed: December 2023

Tags: 502, patch, 504, web server, Application, application design, news, infrastructure, import

KB-1747 'Import Dialog Timed Out' error thrown when importing an application or patch

James Lee — Mon, 25 May 2020 18:26:36 GMT

Revision 20 posted to Appian Knowledge Base by James Lee on 5/25/2020 6:26:36 PM

Symptoms

While importing an application/patch or inspecting a package, the following HTTP error message is shown after a few minutes:

Title: Import Dialog Timed Out Reason: HTTP Code: <502 or 504> 
Message: Your import is still running in the background. Refresh this page and monitor News for notification that your import has completed.

Cause

This HTTP error message appears when the web server times out during the activity. The web server may time out when importing large applications or patches, or when inspecting a package. The import will still run in the background when the web server times out.

Action

Data Types, Groups, and Folders (these objects do not typically depend on other objects)
Rules and Constants (constants may fail if they point to process models or record types)
Process Models (process models typically depend on rules, groups, and data types)
Sites, Record Types, Reports, etc. (these objects typically depend on rules, groups, and process models)

Note: The above guidance may not be effective for all use cases.

Affected Versions

This article applies to Appian 17.3 and later.

Last Reviewed: May 2020

Tags: 502, patch, 504, web server, Application, application design, news, infrastructure, import

KB-1747 'Import Dialog Timed Out' error thrown when importing an application or patch

James Lee — Sun, 24 May 2020 19:07:03 GMT

Revision 19 posted to Appian Knowledge Base by James Lee on 5/24/2020 7:07:03 PM

Symptoms

While importing an application/patch or inspecting a package, the following HTTP error message is shown after a few minutes:

Title: Import Dialog Timed Out Reason: HTTP Code: <502 or 504> 
Message: Your import is still running in the background. Refresh this page and monitor News for notification that your import has completed.

Cause

Action

Data Types, Groups, and Folders (these objects do not typically depend on other objects)
Rules and Constants (constants may fail if they point to process models or record types.)
Process Models (process models typically depend on rules, groups, and data types)
Sites, Record Types, Reports, etc. (these objects typically depend on rules, groups, and process models)

Affected Versions

This article applies to Appian 17.3 and later.

Last Reviewed: May 2020

Tags: 502, patch, 504, web server, Application, application design, news, infrastructure, import

KB-1747 'Import Dialog Timed Out' error thrown when importing an application or patch

Parmida Borhani — Fri, 12 Oct 2018 03:02:16 GMT

Revision 18 posted to Appian Knowledge Base by Parmida Borhani on 10/12/2018 3:02:16 AM

Symptoms

While importing an application or patch, Appian is busy doing work for some time. After a few minutes, the following HTTP error message is shown:

Title: Import Dialog Timed Out
Reason: HTTP Code: <502 or 504>
Message: Your import is still running in the background. Refresh this page and monitor News for notification that your import has completed.

Cause

This HTTP error message appears when the web server times out during an import. The web server may time out when importing large applications or patches. The import will still run in the background when the web server times out.

Action

In order to check for the successful import, follow the steps outlined in KB-1738.

Affected Versions

This article applies to Appian 17.3 and later.

Last Reviewed: October 2018

Tags: 502, patch, 504, web server, Application, application design, news, infrastructure, import

KB-1747 'Import Dialog Timed Out' error thrown when importing an application or patch

Parmida Borhani — Thu, 11 Oct 2018 23:01:46 GMT

Revision 17 posted to Appian Knowledge Base by Parmida Borhani on 10/11/2018 11:01:46 PM

Symptoms

While importing an application or patch, Appian is busy doing work for some time. After a few minutes, the following HTTP error message is shown:

Title: Import Dialog Timed Out
Reason: HTTP Code: <502 or 504>
Message: Your import is still running in the background. Refresh this page and monitor News for notification that your import has completed.

Cause

Action

In order to check for the successful import, follow the steps outlined in KB-1738.

Affected Versions

This article applies to Appian 17.3 and later.

Last Reviewed: October 2018

Tags: 502, patch, 504, web server, Application, application design, time out, news, infrastructure, import

DRAFT KB-XXXX 'Import Dialog Timed Out' error thrown when importing an application or patch

Eric Gerardi — Thu, 11 Oct 2018 12:26:13 GMT

Revision 16 posted to Appian Knowledge Base by Eric Gerardi on 10/11/2018 12:26:13 PM

Symptoms

While importing an application or patch, Appian is busy doing work for some time. After a few minutes, the following HTTP error message is shown:

Title: Import Dialog Timed Out
Reason: HTTP Code: <502 or 504>
Message: Your import is still running in the background. Refresh this page and monitor News for notification that your import has completed.

Cause

Action

In order to check for the successful import, follow the steps outlined in KB-1738.

Affected Versions

This article applies to Appian 17.3 and later.

Last Reviewed: October 2018

Tags: 502, patch, 504, web server, Application, application design, time out, news, infrastructure, import

DRAFT KB-XXXX 'Import Dialog Timed Out' error thrown when importing an application or patch

Eric Gerardi — Thu, 11 Oct 2018 12:14:02 GMT

Revision 15 posted to Appian Knowledge Base by Eric Gerardi on 10/11/2018 12:14:02 PM

Symptoms

While importing an application or patch, Appian works for some time. After a few minutes, the following HTTP error message is shown:

Title: Import Dialog Timed Out
Reason: HTTP Code: <502 or 504>
Message: Your import is still running in the background. Refresh this page and monitor News for notification that your import has completed.

Cause

Action

In order to check for the successful import, follow the steps outlined in KB-1738.

Affected Versions

This article applies to Appian 17.3 and later.

Last Reviewed: October 2018

Tags: 502, patch, 504, web server, Application, application design, time out, news, infrastructure, import

DRAFT KB-XXXX 'Import Dialog Timed Out' error thrown when importing an application or patch

Eric Gerardi — Wed, 03 Oct 2018 10:25:41 GMT

Revision 14 posted to Appian Knowledge Base by Eric Gerardi on 10/3/2018 10:25:41 AM

Symptoms

While importing an application or patch, Appian works for some time. After a few minutes, the following HTTP error message is shown:

Title: Import Dialog Timed Out
Reason: HTTP Code: <502 or 504>
Message: Your import is still running in the background. Refresh this page and monitor News for notification that your import has completed.

Cause

Action

In order to check for the successful import, follow the steps outlined in KB-XXXX.

Affected Versions

This article applies to Appian 17.3 and later.

Last Reviewed: October 2018

Tags: 502, patch, 504, web server, Application, application design, time out, news, infrastructure, import

DRAFT KB-XXXX Import Dialog Timed Out

Eric Gerardi — Tue, 02 Oct 2018 16:14:30 GMT

Revision 13 posted to Appian Knowledge Base by Eric Gerardi on 10/2/2018 4:14:30 PM

Symptoms

While importing an application or patch, Appian works for some time. After a few minutes, the following HTTP error message is shown:

Title: Import Dialog Timed Out
Reason: HTTP Code: <502 or 504>
Message: Your import is still running in the background. Refresh this page and monitor News for notification that your import has completed.

Cause

Action

In order to check for the successful import, follow the steps outlined in KB-XXXX.

Affected Versions

This article applies to Appian 17.3 and later.

Last Reviewed: October 2018

Tags: 502, patch, 504, web server, Application, application design, time out, news, infrastructure, import

DRAFT KB-XXXX Import Dialog Timed Out

Eric Gerardi — Tue, 02 Oct 2018 16:06:42 GMT

Revision 12 posted to Appian Knowledge Base by Eric Gerardi on 10/2/2018 4:06:42 PM

Symptoms

While importing an application or patch, Appian works for some time. After a few minutes, the following HTTP error message is shown:

Title: Import Dialog Timed Out
Reason: HTTP Code: <502 or 504>
Message: Your import is still running in the background. Refresh this page and monitor News for notification that your import has completed.

Cause

Action

In order to check for the successful import, follow the steps outlined in KB-XXXX.

Affected Versions

This article applies to Appian 17.3 and later.

Last Reviewed: October 2018

Tags: 502, patch, 504, web server, Application, application design, time out, news, infrastructure, import

DRAFT KB-XXXX Import Dialog Timed Out

Eric Gerardi — Tue, 02 Oct 2018 16:03:32 GMT

Revision 11 posted to Appian Knowledge Base by Eric Gerardi on 10/2/2018 4:03:32 PM

Symptoms

While importing an application or patch, Appian works for some time. After a few minutes, the following HTTP error message is shown:

Title: Import Dialog Timed Out
Reason: HTTP Code: <502 or 504>
Message: Your import is still running in the background.
Refresh this page and monitor News for notification that your import has completed.

Cause

Action

In order to check for the successful import, follow the steps outlined in KB-XXXX.

Affected Versions

This article applies to Appian 17.3 and later.

Last Reviewed: October 2018

Tags: 502, patch, 504, web server, Application, application design, time out, news, infrastructure, import

DRAFT KB-XXXX Import Dialog Timed Out

Eric Gerardi — Tue, 02 Oct 2018 16:03:15 GMT

Revision 10 posted to Appian Knowledge Base by Eric Gerardi on 10/2/2018 4:03:15 PM

Symptoms

While importing an application or patch, Appian works for some time. After a few minutes, the following HTTP error message is shown:

Title: Import Dialog Timed Out
Reason: HTTP Code: <502 or 504>
Message: Your import is still running in the background.  
Refresh this page and monitor News for notification that your import has completed.

Cause

Action

In order to check for the successful import, follow the steps outlined in KB-XXXX.

Affected Versions

This article applies to Appian 17.3 and later.

Last Reviewed: October 2018

Tags: 502, patch, 504, web server, Application, application design, time out, news, infrastructure, import

DRAFT KB-XXXX Import Dialog Timed Out

Eric Gerardi — Tue, 02 Oct 2018 16:00:01 GMT

Revision 9 posted to Appian Knowledge Base by Eric Gerardi on 10/2/2018 4:00:01 PM

Symptoms

While importing an application or patch, Appian works for some time. After a few minutes, the following HTTP error message is shown:

Title: Import Dialog Timed Out
Reason: HTTP Code: <502 or 504>
Message: Your import is still running in the background.  
Refresh this page and monitor News for notification that your import has completed.

Cause

Action

In order to check for the successful import, follow the steps outlined in KB-XXXX.

Affected Versions

This article applies to Appian 17.3 and later.

Last Reviewed: October 2018

Tags: 502, patch, 504, web server, Application, time out, news, import

DRAFT KB-XXXX Import Dialog Timed Out

Eric Gerardi — Tue, 02 Oct 2018 15:58:06 GMT

Revision 8 posted to Appian Knowledge Base by Eric Gerardi on 10/2/2018 3:58:06 PM

Symptoms

While importing an application or patch, Appian works for some time. After a few minutes, the following HTTP error message is shown:

Title: Import Dialog Timed Out
Reason: HTTP Code: <502 or 504>
Message: Your import is still running in the background.  
Refresh this page and monitor News for notification that your import has completed.

Cause

Action

In order to check for the successful import, follow the steps outlined in https://community.appian.com/solution-engineering/w/kb_draft/1148/draft-kb-xxxx-how-to-check-whether-an-application-import-was-successful/.

Affected Versions

This article applies to Appian 17.3 and later.

Last Reviewed: October 2018

Tags: 502, patch, 504, web server, Application, time out, news, import

DRAFT KB-XXXX Import Dialog Timed Out

Eric Gerardi — Tue, 02 Oct 2018 15:57:37 GMT

Revision 7 posted to Appian Knowledge Base by Eric Gerardi on 10/2/2018 3:57:37 PM

Symptoms

While importing an application or patch, Appian works for some time. After a few minutes, the following HTTP error message is shown:

Title: Import Dialog Timed Out
Reason: HTTP Code: <502 or 504>
Message: Your import is still running in the background.  Refresh this page and monitor News for notification that your import has completed.

Cause

Action

Affected Versions

This article applies to Appian 17.3 and later.

Last Reviewed: October 2018

Tags: 502, patch, 504, web server, Application, time out, news, import

DRAFT KB-XXXX Import Dialog Timed Out

Eric Gerardi — Tue, 02 Oct 2018 11:44:34 GMT

Revision 6 posted to Appian Knowledge Base by Eric Gerardi on 10/2/2018 11:44:34 AM

Symptoms

While importing an application or patch, Appian works for some time. After a few minutes, the following HTTP error message is shown:

Title: Import Dialog Timed Out
Reason: HTTP Code: <502 or 504>
Message: Your import is still running in the background. Refresh this page and monitor News for notification that your import has completed.

Cause

Action

Affected Versions

This article applies to Appian 17.3 and later.

Last Reviewed: October 2018

Tags: 502, patch, 504, web server, Application, time out, news, import

DRAFT KB-XXXX Import Dialog Timed Out

Eric Gerardi — Tue, 02 Oct 2018 11:39:10 GMT

Revision 5 posted to Appian Knowledge Base by Eric Gerardi on 10/2/2018 11:39:10 AM

Symptoms

While importing an application or patch, Appian works for some time. After a few minutes, the following HTTP error message is shown:

Title: Import Dialog Timed Out
Reason: HTTP Code: <502 or 504>
Message: Your import is still running in the background. Refresh this page and monitor News for notification that your import has completed.

Cause

Action

In order to check for the successful import, follow the steps outlined in https://issues.appian.com/browse/SP-1826 / https://community.appian.com/solution-engineering/w/kb_draft/1148/draft-kb-xxxx-how-to-check-whether-an-application-import-was-successful/.

Affected Versions

This article applies to Appian 17.3 and later.

Last Reviewed: October 2018

Tags: 502, patch, 504, web server, Application, time out, news, import

Import Dialog Timed Out

Eric Gerardi — Mon, 01 Oct 2018 16:41:29 GMT

Revision 1 posted to Appian Knowledge Base by Eric Gerardi on 10/1/2018 4:41:29 PM

Symptoms

The following HTTP error message appears when the web server times out during import:

Title: Import Dialog Timed Out
Reason: HTTP Code: <502 or 504>
Message: Your import is still running in the background. Refresh this page and monitor News for notification that your import has completed.

Cause

This

Action

Follow the steps outlined in https://issues.appian.com/browse/SP-1826 / https://community.appian.com/solution-engineering/w/kb_draft/1148/draft-kb-xxxx-how-to-check-whether-an-application-import-was-successful/

Affected Versions

This article applies to Appian 17.3 and later.

Last Reviewed: October 2018

DRAFT KB-XXXX Import Dialog Timed Out

Eric Gerardi — Mon, 01 Oct 2018 12:48:48 GMT

Revision 4 posted to Appian Knowledge Base by Eric Gerardi on 10/1/2018 12:48:48 PM

Symptoms

While importing an application or patch, Appian works for some time. After a few minutes, the following HTTP error message is shown:

Title: Import Dialog Timed Out
Reason: HTTP Code: <502 or 504>
Message: Your import is still running in the background. Refresh this page and monitor News for notification that your import has completed.

Cause

This HTTP error message appears when the web server times out during an import.

Action

Affected Versions

This article applies to Appian 17.3 and later.

Last Reviewed: October 2018

DRAFT KB-XXXX Import Dialog Timed Out

Eric Gerardi — Mon, 01 Oct 2018 12:48:36 GMT

Revision 3 posted to Appian Knowledge Base by Eric Gerardi on 10/1/2018 12:48:36 PM

Symptoms

While importing an application or patch, Appian works for some time. After a few minutes, the following HTTP error message is shown:

Title: Import Dialog Timed Out
Reason: HTTP Code: <502 or 504>
Message: Your import is still running in the background. Refresh this page and monitor News for notification that your import has completed.

Cause

This HTTP error message appears when the web server times out during an import.

Action

Affected Versions

This article applies to Appian 17.3 and later.

Last Reviewed: October 2018