KB-1764 How to troubleshoot single user unable to log in with "PrivilegeException"

Jordan Horwat — Mon, 29 Oct 2018 20:33:03 GMT

Current Revision posted to Appian Knowledge Base by Jordan Horwat on 10/29/2018 8:33:03 PM

Purpose

This article is intended to provide troubleshooting steps in the case that a single user is unable to log into Appian with a PrivilegeException as shown below in the application server log:

ERROR com.appiancorp.abdera.AtomEntryCollectionAdapter - An internal error occured while accessing the tempo feed com.appiancorp.kougar.mapper.exceptions.UndeclaredException: PrivilegeException[null=>null]: User Does Not Have Rights to Perform this Operation

Instructions

Follow the steps outlined in KB-1663 to see if the issue can be resolved.
After confirming that the steps in KB-1663 have not resolved the issue and finding that the "Inherit security from parent" box was already checked, un-check it, re-check it, and save again.
If these steps do not address the issue, complete the following steps (if the environment is self-managed). In addition, create a support case, so that Appian Support can further troubleshoot and provide a script to clear the group membership cache if necessary:
1. Search the application server(s) for the username of the user experiencing the issue to find a login attempt in the login-audit.csv located in <APPIAN_HOME>/logs/. Record the timestamp of the login attempt and include it in the support case.
2. Attach the application server log (for the date that corresponds with the timestamp found above) from the server that hosts the login-audit.csv file.
3. Attach the authz-audit.log (for the same date that corresponds with the timestamp found above) located in <APPIAN_HOME>/logs/ from the server that hosts the login-audit.csv file.
4. Instruct the user to log in again.
5. When the user logs in, take a network capture and attach it to the case.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: October 2018

Tags: user, how-to, infrastructure

DRAFT KB-XXXX How to troubleshoot single user unable to log in with "PrivilegeException"

Jordan Horwat — Mon, 29 Oct 2018 16:23:59 GMT

Revision 7 posted to Appian Knowledge Base by Jordan Horwat on 10/29/2018 4:23:59 PM

Purpose

This article is intended to provide troubleshooting steps in the case that a single user is unable to log into Appian with a PrivilegeException as shown below in the application server log:

ERROR com.appiancorp.abdera.AtomEntryCollectionAdapter - An internal error occured while accessing the tempo feed com.appiancorp.kougar.mapper.exceptions.UndeclaredException: PrivilegeException[null=>null]: User Does Not Have Rights to Perform this Operation

Instructions

Follow the steps KB-1663 to see if the issue can be resolved.
After confirming that the steps in KB-1663 have not resolved the issue and have found the "Inherit security from parent" box was already checked, un-check it, re-check it, and save again.
If these steps do not address the issue, complete the following steps (if the environment is on-premise) and create a support case so that support can further troubleshoot and provide a script to clear the group membership cache if necessary:
1. Search the application server(s) for the username of the user experiencing the issue to find a login attempt in the login-audit.csv located in <APPIAN_HOME>/logs/. Record the time stamp when the login attempt is recorded on the case.
2. Attach the application server log from the server that the login-audit was found on and the day recorded in the timestamp.
3. Attach the authz-audit.log located in <APPIAN_HOME>/logs/ from the server that the login-audit.csv was found on and the day recorded in the timestamp.
4. Have the user log in again.
5. When the user logs in, take a network capture and attach it to the case.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: October 2018

Tags: How To, user, how-to, infrastructure

DRAFT KB-XXXX How to troubleshoot single user unable to log in with "PrivilegeException"

Rebecca Jonas — Tue, 23 Oct 2018 11:42:52 GMT

Revision 6 posted to Appian Knowledge Base by Rebecca Jonas on 10/23/2018 11:42:52 AM

Purpose

This article is intended to provide troubleshooting steps in the case that a single user is unable to log into Appian with a PrivilegeException as shown below in the application server log:

ERROR com.appiancorp.abdera.AtomEntryCollectionAdapter - An internal error occured while accessing the tempo feed com.appiancorp.kougar.mapper.exceptions.UndeclaredException: PrivilegeException[null=>null]: User Does Not Have Rights to Perform this Operation

Instructions

Follow the steps KB-1663 to see if the issue can be resolved.
After confirming that the steps in KB-1663 have not resolved the issue and have found the "Inherit security from parent" box was already checked, un-check it, re-check it, and save again.
If these steps do not address the issue, complete the following steps (if the environment is on-premise) and create a support case so that support can further troubleshoot and provide a script to clear the group membership cache if necessary:
1. Search the application server(s) for the username of the user experiencing the issue to find a login attempt in the login-audit.csv located in <APPIAN_HOME>/logs/. Record the time stamp when the login attempt is recorded on the case.
2. Attach the application server log from the server that the login-audit was found on and the day recorded in the timestamp.
3. Attach the authz-audit.log located in <APPIAN_HOME>/logs/ from the server that the login-audit.csv was found on and the day recorded in the timestamp.
4. Have the user log in again.
5. When the user logs in, take a network capture and attach it to the case.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: October 2018

Tags: How To, user, how-to, infrastructure

DRAFT KB-XXXX How to troubleshoot single user unable to log in with "PrivilegeException"

Rebecca Jonas — Tue, 09 Oct 2018 17:39:39 GMT

Revision 5 posted to Appian Knowledge Base by Rebecca Jonas on 10/9/2018 5:39:39 PM

Purpose

This article is intended to provide troubleshooting steps in the case that a single user is unable to log into Appian with a PrivilegeException as shown below in the application server log:

ERROR com.appiancorp.abdera.AtomEntryCollectionAdapter - An internal error occured while accessing the tempo feed com.appiancorp.kougar.mapper.exceptions.UndeclaredException: PrivilegeException[null=>null]: User Does Not Have Rights to Perform this Operation

Instructions

Follow the steps KB-1663 to see if the issue can be resolved.
After confirming that the steps in KB-1663 have not resolved the issue and have found the "Inherit security from parent" box was already checked, un-check it, re-check it, and save again.
If these steps do not address the issue, complete the following steps (if the environment is on-premise) and create a support case:
1. Search the application server(s) for the username of the user experiencing the issue to find a login attempt in the login-audit.csv located in <APPIAN_HOME>/logs/. Record the time stamp when the login attempt is recorded on the case.
2. Attach the application server log from the server that the login-audit was found on and the day recorded in the timestamp.
3. Attach the authz-audit.log located in <APPIAN_HOME>/logs/ from the server that the login-audit.csv was found on and the day recorded in the timestamp.
4. Have the user log in again.
5. When the user logs in, take a network capture and attach it to the case.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: October 2018

Tags: How To, user, how-to, infrastructure

DRAFT KB-XXXX How to troubleshoot single user unable to log in with "PrivilegeException"

Rebecca Jonas — Tue, 09 Oct 2018 11:24:44 GMT

Revision 4 posted to Appian Knowledge Base by Rebecca Jonas on 10/9/2018 11:24:44 AM

Purpose

This article is intended to provide troubleshooting steps in the case that a single user is unable to log into Appian with a PrivilegeException as shown below in the application server log:

ERROR com.appiancorp.abdera.AtomEntryCollectionAdapter - An internal error occured while accessing the tempo feed com.appiancorp.kougar.mapper.exceptions.UndeclaredException: PrivilegeException[null=>null]: User Does Not Have Rights to Perform this Operation

Instructions

Follow the steps KB-1663 to see if the issue can be resolved.
After confirming that the steps in KB-1663 have not resolved the issue and have found the "Inherit security from parent" box was already checked, un-check it, re-check it, and save again.
If these steps do not address the issue, complete the following steps (if the environment is on-premise) and create a support case:
1. Search the application server(s) for the username of the user experiencing the issue to find a login attempt in the login-audit.csv. Record the time stamp when the login attempt is recorded on the case.
2. Attach the application server log from the server that the login-audit was found on and the day recorded in the timestamp.
3. Attach the authz-audit.log from the server that the login-audit was found on and the day recorded in the timestamp.
4. Have the user log in again.
5. When the user logs in, take a network capture and attach it to the case.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: October 2018

Tags: How To, user, how-to, infrastructure

DRAFT KB-XXXX How To Troubleshoot Single User Unable to Log In

Rebecca Jonas — Mon, 08 Oct 2018 14:05:01 GMT

Revision 1 posted to Appian Knowledge Base by Rebecca Jonas on 10/8/2018 2:05:01 PM

Purpose

Instructions

Affected Versions

DRAFT KB-XXXX How To Troubleshoot Single User Unable to Log In with "PrivilegeException"

Rebecca Jonas — Mon, 08 Oct 2018 12:57:54 GMT

Revision 3 posted to Appian Knowledge Base by Rebecca Jonas on 10/8/2018 12:57:54 PM

Purpose

This article is intended to provide troubleshooting steps in the case that a single user is unable to log into Appian with a PrivilegeException as shown below in the application server log:

ERROR com.appiancorp.abdera.AtomEntryCollectionAdapter - An internal error occured while accessing the tempo feed com.appiancorp.kougar.mapper.exceptions.UndeclaredException: PrivilegeException[null=>null]: User Does Not Have Rights to Perform this Operation

Instructions

Follow the steps in this KB article to see if they address the issue: https://community.appian.com/support/w/kb/997/kb-1663-basic-users-are-unable-to-see-content-in-tempo-and-receive-errors-when-navigating-to-profile-and-settings.
If you have followed the steps in the previously mentioned KB article and have found the "Inherit security from parent" box was already checked, un-check it, re-check it, and save again.
If these steps do not address the issue, complete the following steps (if the environment is on-premise) and contact Appian Support:
1. Search the application server(s) for the username of the user experiencing the issue to find a login attempt in the login-audit.csv. Record the time stamp when the login attempt is recorded on the case.
2. Attach the application server log from the server that the login-audit was found on and the day recorded in the timestamp.
3. Attach the authz-audit.log from the server that the login-audit was found on and the day recorded in the timestamp.
4. Have the user log in again.
5. When the user logs in, take a network capture and attach it to the case.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: October 2018

Tags: How To, user, how-to, infrastructure

DRAFT KB-XXXX How To Troubleshoot Single User Unable to Log In with "PrivilegeException"

Rebecca Jonas — Mon, 08 Oct 2018 10:09:00 GMT

Revision 2 posted to Appian Knowledge Base by Rebecca Jonas on 10/8/2018 10:09:00 AM