https://community.appian.com/support/w/kb/1175/kb-1748-saml-users-frequently-logged-out-of-appian-for-mobile-devices-with-your-session-has-expired-please-sign-in-again-pop-up-messageen-USTelligent Community 12https://community.appian.com/support/w/kb/1175/kb-1748-saml-users-frequently-logged-out-of-appian-for-mobile-devices-with-your-session-has-expired-please-sign-in-again-pop-up-messageMon, 15 Oct 2018 17:40:31 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:3b2a4654-0230-42b7-98e2-5d4f4b89989cJordan Horwathttps://community.appian.com/support/w/kb/1175/kb-1748-saml-users-frequently-logged-out-of-appian-for-mobile-devices-with-your-session-has-expired-please-sign-in-again-pop-up-message#commentsCurrent Revision posted to Appian Knowledge Base by Jordan Horwat on 10/15/2018 5:40:31 PM<br /> <table style="background-color:#bcedaf;"> <tbody> <tr> <td>This issue has been resolved in an Appian hotfix/new Appian version. Please apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.</td> </tr> </tbody> </table> <h2>Symptoms</h2> <p>After answering a phone call or switching to another app, users using SAML authentication with the Appian mobile applications for iOS and Android frequently&nbsp;see the below message and are prompted to re-enter their sign-in credentials.</p> <p><a href="/cfs-file/__key/communityserver-wikis-components-files/00-00-00-00-11/Screenshot_5F00_20181010_2D00_092847.jpg"><img src="/resized-image/__size/1200x0/__key/communityserver-wikis-components-files/00-00-00-00-11/Screenshot_5F00_20181010_2D00_092847.jpg" alt=" " /></a></p> <h2>Cause</h2> <p>This issue has been resolved in the 18.3.1 release of the Appian for Mobile Devices application, which is available in the platform-specific application stores:</p> <ul> <li><a href="https://play.google.com/store/apps/details?id=com.appian.android&amp;hl=en_US" target="_blank">Google Play Store</a></li> <li><a href="https://itunes.apple.com/us/app/appian/id417065205?mt=8" target="_blank">Apple App Store</a></li> </ul> <h2>Action</h2> <ul> <li>Update the Appian for Mobile Devices application to the latest available version from the relevant application store listed above.</li> <li>If a centrally controlled mobile device management solution is used to control devices within the organization, push the latest release to the managed devices.</li> <li>If you are currently using a <a href="https://docs.appian.com/suite/help/latest/Custom_Mobile_Applications.html">custom mobile application</a>, submit a support case on Appian Community to request the latest build version.</li> </ul> <h2>Workaround</h2> <p>If updating the application is not possible, you may replace SAML authentication with either Appian authentication or LDAP authentication to prevent the issue from occurring.</p> <h2>Affected Versions</h2> <p>This article applies to Appian for Mobile Devices versions 18.3 and earlier for both iOS and Android.</p> <p>Last Reviewed: October 2018</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: SAML, user, integration, authentication, fixed issues, Mobile</div> https://community.appian.com/support/w/kb/1175/kb-1748-saml-users-frequently-logged-out-of-appian-for-mobile-devices-with-your-session-has-expired-please-sign-in-again-pop-up-message/revision/8Mon, 15 Oct 2018 13:40:31 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:3b2a4654-0230-42b7-98e2-5d4f4b89989cJordan Horwathttps://community.appian.com/support/w/kb/1175/kb-1748-saml-users-frequently-logged-out-of-appian-for-mobile-devices-with-your-session-has-expired-please-sign-in-again-pop-up-message#commentsRevision 8 posted to Appian Knowledge Base by Jordan Horwat on 10/15/2018 1:40:31 PM<br /> <table style="background-color:#bcedaf;"> <tbody> <tr> <td>This issue has been resolved in an Appian hotfix/new Appian version. Please apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.</td> </tr> </tbody> </table> <h2>Symptoms</h2> <p>After answering a phone call or switching to another app, users using SAML authentication with the Appian mobile applications for iOS and Android frequently&nbsp;see the below message and are prompted to re-enter their sign-in credentials.</p> <p><a href="/cfs-file/__key/communityserver-wikis-components-files/00-00-00-00-13/Screenshot_5F00_20181010_2D00_092847.jpg"><img src="/resized-image/__size/1200x0/__key/communityserver-wikis-components-files/00-00-00-00-13/Screenshot_5F00_20181010_2D00_092847.jpg" alt=" " /></a></p> <h2>Cause</h2> <p>This issue has been resolved in the 18.3.1 release of the Appian for Mobile Devices application, which is available in the platform-specific application stores:</p> <ul> <li><a href="https://play.google.com/store/apps/details?id=com.appian.android&amp;hl=en_US" target="_blank">Google Play Store</a></li> <li><a href="https://itunes.apple.com/us/app/appian/id417065205?mt=8" target="_blank">Apple App Store</a></li> </ul> <h2>Action</h2> <ul> <li>Update the Appian for Mobile Devices application to the latest available version from the relevant application store listed above.</li> <li>If a centrally controlled mobile device management solution is used to control devices within the organization, push the latest release to the managed devices.</li> <li>If you are currently using a <a href="https://docs.appian.com/suite/help/latest/Custom_Mobile_Applications.html">custom mobile application</a>, submit a support case on Appian Community to request the latest build version.</li> </ul> <h2>Workaround</h2> <p>If updating the application is not possible, you may replace SAML authentication with either Appian authentication or LDAP authentication to prevent the issue from occurring.</p> <h2>Affected Versions</h2> <p>This article applies to Appian for Mobile Devices versions 18.3 and earlier for both iOS and Android.</p> <p>Last Reviewed: October 2018</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: SAML, user, integration, authentication, fixed issues, Mobile</div> https://community.appian.com/support/w/kb/1175/kb-1748-saml-users-frequently-logged-out-of-appian-for-mobile-devices-with-your-session-has-expired-please-sign-in-again-pop-up-message/revision/7Fri, 12 Oct 2018 09:52:14 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:3b2a4654-0230-42b7-98e2-5d4f4b89989cJordan Horwathttps://community.appian.com/support/w/kb/1175/kb-1748-saml-users-frequently-logged-out-of-appian-for-mobile-devices-with-your-session-has-expired-please-sign-in-again-pop-up-message#commentsRevision 7 posted to Appian Knowledge Base by Jordan Horwat on 10/12/2018 9:52:14 AM<br /> <table style="background-color:#bcedaf;"> <tbody> <tr> <td>This issue has been resolved in an Appian hotfix/new Appian version. Please apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.</td> </tr> </tbody> </table> <h2>Symptoms</h2> <p>After answering a phone call or switching to another app, users using SAML authentication with the Appian mobile applications for iOS and Android frequently&nbsp;see the below message and are prompted to re-enter their sign-in credentials.</p> <p><a href="/cfs-file/__key/communityserver-wikis-components-files/00-00-00-00-13/Screenshot_5F00_20181010_2D00_092847.jpg"><img src="/resized-image/__size/1200x0/__key/communityserver-wikis-components-files/00-00-00-00-13/Screenshot_5F00_20181010_2D00_092847.jpg" alt=" " /></a></p> <h2>Cause</h2> <p>This issue has been resolved in the 18.3.1 release of the Appian for Mobile Devices application, which is available in the platform-specific application stores:</p> <ul> <li><a href="https://play.google.com/store/apps/details?id=com.appian.android&amp;hl=en_US" target="_blank">Google Play Store</a></li> <li><a href="https://itunes.apple.com/us/app/appian/id417065205?mt=8" target="_blank">Apple App Store</a></li> </ul> <h2>Action</h2> <ul> <li>Update the Appian for Mobile Devices application to the latest available version from the relevant application store listed above.</li> <li>If a centrally controlled mobile device management solution is used to control devices within the organization, push the latest release to the managed devices.</li> <li>If you are currently using a <a href="https://docs.appian.com/suite/help/latest/Custom_Mobile_Applications.html">custom mobile application</a>, submit a support case on Appian Community to request the latest build version.</li> </ul> <h2>Workaround</h2> <p>If updating the application is not possible, you may replace SAML authentication with either Appian authentication or LDAP authentication to prevent the issue from occurring.</p> <h2>Affected Versions</h2> <p>This article applies to Appian for Mobile Devices versions 18.3 and earlier for both iOS and Android.</p> <p>Last Reviewed: October 2018</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: SAML, user, integration, authentication, fixed issues, Mobile</div> https://community.appian.com/support/w/kb/1175/kb-1748-saml-users-frequently-logged-out-of-appian-for-mobile-devices-with-your-session-has-expired-please-sign-in-again-pop-up-message/revision/6Fri, 12 Oct 2018 09:52:04 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:3b2a4654-0230-42b7-98e2-5d4f4b89989cJordan Horwathttps://community.appian.com/support/w/kb/1175/kb-1748-saml-users-frequently-logged-out-of-appian-for-mobile-devices-with-your-session-has-expired-please-sign-in-again-pop-up-message#commentsRevision 6 posted to Appian Knowledge Base by Jordan Horwat on 10/12/2018 9:52:04 AM<br /> <table style="background-color:#bcedaf;"> <tbody> <tr> <td>This issue has been resolved in an Appian hotfix/new Appian version. Please apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.</td> </tr> </tbody> </table> <h2>&nbsp;</h2> <h2>Symptoms</h2> <p>After answering a phone call or switching to another app, users using SAML authentication with the Appian mobile applications for iOS and Android frequently&nbsp;see the below message and are prompted to re-enter their sign-in credentials.</p> <p><a href="/cfs-file/__key/communityserver-wikis-components-files/00-00-00-00-13/Screenshot_5F00_20181010_2D00_092847.jpg"><img src="/resized-image/__size/1200x0/__key/communityserver-wikis-components-files/00-00-00-00-13/Screenshot_5F00_20181010_2D00_092847.jpg" alt=" " /></a></p> <h2>Cause</h2> <p>This issue has been resolved in the 18.3.1 release of the Appian for Mobile Devices application, which is available in the platform-specific application stores:</p> <ul> <li><a href="https://play.google.com/store/apps/details?id=com.appian.android&amp;hl=en_US" target="_blank">Google Play Store</a></li> <li><a href="https://itunes.apple.com/us/app/appian/id417065205?mt=8" target="_blank">Apple App Store</a></li> </ul> <h2>Action</h2> <ul> <li>Update the Appian for Mobile Devices application to the latest available version from the relevant application store listed above.</li> <li>If a centrally controlled mobile device management solution is used to control devices within the organization, push the latest release to the managed devices.</li> <li>If you are currently using a <a href="https://docs.appian.com/suite/help/latest/Custom_Mobile_Applications.html">custom mobile application</a>, submit a support case on Appian Community to request the latest build version.</li> </ul> <h2>Workaround</h2> <p>If updating the application is not possible, you may replace SAML authentication with either Appian authentication or LDAP authentication to prevent the issue from occurring.</p> <h2>Affected Versions</h2> <p>This article applies to Appian for Mobile Devices versions 18.3 and earlier for both iOS and Android.</p> <p>Last Reviewed: October 2018</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: SAML, user, integration, authentication, fixed issues, Mobile</div> https://community.appian.com/support/w/kb/1175/kb-1748-saml-users-frequently-logged-out-of-appian-for-mobile-devices-with-your-session-has-expired-please-sign-in-again-pop-up-message/revision/5Fri, 12 Oct 2018 09:15:51 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:3b2a4654-0230-42b7-98e2-5d4f4b89989cJussi Lundstedthttps://community.appian.com/support/w/kb/1175/kb-1748-saml-users-frequently-logged-out-of-appian-for-mobile-devices-with-your-session-has-expired-please-sign-in-again-pop-up-message#commentsRevision 5 posted to Appian Knowledge Base by Jussi Lundstedt on 10/12/2018 9:15:51 AM<br /> <h2>Symptoms</h2> <p>After answering a phone call or switching to another app, users using SAML authentication with the Appian mobile applications for iOS and Android frequently&nbsp;see the below message and are prompted to re-enter their sign-in credentials.</p> <p><a href="/cfs-file/__key/communityserver-wikis-components-files/00-00-00-00-13/Screenshot_5F00_20181010_2D00_092847.jpg"><img src="/resized-image/__size/1200x0/__key/communityserver-wikis-components-files/00-00-00-00-13/Screenshot_5F00_20181010_2D00_092847.jpg" alt=" " /></a></p> <h2>Cause</h2> <p>This issue has been resolved in the 18.3.1 release of the Appian for Mobile Devices application, which is available in the platform-specific application stores:</p> <ul> <li><a href="https://play.google.com/store/apps/details?id=com.appian.android&amp;hl=en_US" target="_blank">Google Play Store</a></li> <li><a href="https://itunes.apple.com/us/app/appian/id417065205?mt=8" target="_blank">Apple App Store</a></li> </ul> <h2>Action</h2> <p>Update the Appian for Mobile Devices application to the latest available version from the relevant application store. If a centrally controlled mobile device management solution is used to control devices within the organization, push the latest release to the managed devices. If you are currently using a <a href="https://docs.appian.com/suite/help/latest/Custom_Mobile_Applications.html">custom mobile application</a>, submit a support case on Appian Community to request the latest build version.</p> <h2>Workaround</h2> <p>If updating the application is not possible, you may replace SAML authentication with either Appian authentication or LDAP&nbsp;to prevent the issue from occurring.</p> <h2>Affected Versions</h2> <p>This article applies to Appian for Mobile Devices versions 18.3 and earlier for both iOS and Android.</p> <p>Last Reviewed: October 2018</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: SAML, user, integration, authentication, fixed issues, Mobile</div> https://community.appian.com/support/w/kb/1175/kb-1748-saml-users-frequently-logged-out-of-appian-for-mobile-devices-with-your-session-has-expired-please-sign-in-again-pop-up-message/revision/4Fri, 12 Oct 2018 09:14:29 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:3b2a4654-0230-42b7-98e2-5d4f4b89989cJussi Lundstedthttps://community.appian.com/support/w/kb/1175/kb-1748-saml-users-frequently-logged-out-of-appian-for-mobile-devices-with-your-session-has-expired-please-sign-in-again-pop-up-message#commentsRevision 4 posted to Appian Knowledge Base by Jussi Lundstedt on 10/12/2018 9:14:29 AM<br /> <h2>Symptoms</h2> <p>After answering a phone call or switching to another app, users using SAML authentication with the Appian mobile applications for iOS and Android frequently&nbsp;see the below message and are prompted to re-enter their sign-in credentials.</p> <p><a href="/cfs-file/__key/communityserver-wikis-components-files/00-00-00-00-13/Screenshot_5F00_20181010_2D00_092847.jpg"><img src="/resized-image/__size/1200x0/__key/communityserver-wikis-components-files/00-00-00-00-13/Screenshot_5F00_20181010_2D00_092847.jpg" alt=" " /></a></p> <h2>Cause</h2> <p>This issue has been resolved in the 18.3.1 release of the Appian for Mobile Devices application, which is available in the platform-specific application stores:</p> <ul> <li><a href="https://play.google.com/store/apps/details?id=com.appian.android&amp;hl=en_US" target="_blank">Google Play Store</a></li> <li><a href="https://itunes.apple.com/us/app/appian/id417065205?mt=8" target="_blank">Apple App Store</a></li> </ul> <h2>Action</h2> <p>Update the Appian for Mobile Devices application to the latest available version from the relevant application store. If a centrally controlled mobile device management solution is used to control devices within the organization, push the latest release to the managed devices. If you are currently using a <a href="https://docs.appian.com/suite/help/latest/Custom_Mobile_Applications.html">custom mobile application</a>, submit a support case on Appian Community to request the latest build version.</p> <h2>Workaround</h2> <p>If updating the application is not possible, you may replace SAML authentication with either Appian authentication or LDAP&nbsp;to prevent the issue from occurring.</p> <h2>Affected Versions</h2> <p>This article applies to Appian for Mobile Devices versions 18.3 and earlier for both iOS and Android.</p> <p>Last Reviewed: October 2018</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: SAML, user, integration, authentication, fixed issues, Mobile</div> https://community.appian.com/support/w/kb/1175/kb-1748-saml-users-frequently-logged-out-of-appian-for-mobile-devices-with-your-session-has-expired-please-sign-in-again-pop-up-message/revision/1Thu, 11 Oct 2018 18:19:15 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:3b2a4654-0230-42b7-98e2-5d4f4b89989cJussi Lundstedthttps://community.appian.com/support/w/kb/1175/kb-1748-saml-users-frequently-logged-out-of-appian-for-mobile-devices-with-your-session-has-expired-please-sign-in-again-pop-up-message#commentsRevision 1 posted to Appian Knowledge Base by Jussi Lundstedt on 10/11/2018 6:19:15 PM<br /> <h2>Symptom</h2> <p>After answering a phone call or switching to another app, users using SAML authentication with the Appian mobile applications for iOS and Android frequently&nbsp;see the below message and are prompted to re-enter their sign-in credentials.</p> <p><a href="/cfs-file/__key/communityserver-wikis-components-files/00-00-00-00-13/Screenshot_5F00_20181010_2D00_092847.jpg"><img src="/resized-image/__size/1200x0/__key/communityserver-wikis-components-files/00-00-00-00-13/Screenshot_5F00_20181010_2D00_092847.jpg" alt=" " /></a></p> <h2>Cause</h2> <p>This issue has been resolved in the 18.3.1 release of the Appian for Mobile Devices application, which is available in the platform-specific application stores:</p> <ul> <li><a href="https://play.google.com/store/apps/details?id=com.appian.android&amp;hl=en_US" target="_blank">Google Play Store</a></li> <li><a href="https://itunes.apple.com/us/app/appian/id417065205?mt=8" target="_blank">Apple App Store</a></li> </ul> <h2>Action</h2> <p>Update the Appian for Mobile Devices application to the latest available version from the relevant application store. If a centrally controlled mobile device management solution is used to control devices within the organization, push the latest release to the managed devices. If you are currently using a <a href="https://docs.appian.com/suite/help/latest/Custom_Mobile_Applications.html">custom mobile application</a>, submit a support case on Appian Community to request the latest build version.</p> <h2>Workaround</h2> <p>If updating the application is not possible, you may use Appian authentication or LDAP to authenticate to Appian instead of SAML.</p> <h2>Affected Versions</h2> <p>This article applies to Appian for Mobile Devices versions 18.3 and earlier for both iOS and Android.</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: SAML, user, integration, authentication, fixed issues, Mobile</div> https://community.appian.com/support/w/kb/1175/kb-1748-saml-users-frequently-logged-out-of-appian-for-mobile-devices-with-your-session-has-expired-please-sign-in-again-pop-up-message/revision/3Thu, 11 Oct 2018 14:24:34 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:3b2a4654-0230-42b7-98e2-5d4f4b89989cJussi Lundstedthttps://community.appian.com/support/w/kb/1175/kb-1748-saml-users-frequently-logged-out-of-appian-for-mobile-devices-with-your-session-has-expired-please-sign-in-again-pop-up-message#commentsRevision 3 posted to Appian Knowledge Base by Jussi Lundstedt on 10/11/2018 2:24:34 PM<br /> <h2>Symptom</h2> <p>After answering a phone call or switching to another app, users using SAML authentication with the Appian mobile applications for iOS and Android frequently&nbsp;see the below message and are prompted to re-enter their sign-in credentials.</p> <p><a href="/cfs-file/__key/communityserver-wikis-components-files/00-00-00-00-13/Screenshot_5F00_20181010_2D00_092847.jpg"><img src="/resized-image/__size/1200x0/__key/communityserver-wikis-components-files/00-00-00-00-13/Screenshot_5F00_20181010_2D00_092847.jpg" alt=" " /></a></p> <h2>Cause</h2> <p>This issue has been resolved in the 18.3.1 release of the Appian for Mobile Devices application, which is available in the platform-specific application stores:</p> <ul> <li><a href="https://play.google.com/store/apps/details?id=com.appian.android&amp;hl=en_US" target="_blank">Google Play Store</a></li> <li><a href="https://itunes.apple.com/us/app/appian/id417065205?mt=8" target="_blank">Apple App Store</a></li> </ul> <h2>Action</h2> <p>Update the Appian for Mobile Devices application to the latest available version from the relevant application store. If a centrally controlled mobile device management solution is used to control devices within the organization, push the latest release to the managed devices. If you are currently using a <a href="https://docs.appian.com/suite/help/latest/Custom_Mobile_Applications.html">custom mobile application</a>, submit a support case on Appian Community to request the latest build version.</p> <h2>Workaround</h2> <p>If updating the application is not possible, you may replace SAML authentication with either Appian authentication or LDAP&nbsp;to prevent the issue from occurring.</p> <h2>Affected Versions</h2> <p>This article applies to Appian for Mobile Devices versions 18.3 and earlier for both iOS and Android.</p> <p>Last Reviewed: October 2018</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: SAML, user, integration, authentication, fixed issues, Mobile</div> https://community.appian.com/support/w/kb/1175/kb-1748-saml-users-frequently-logged-out-of-appian-for-mobile-devices-with-your-session-has-expired-please-sign-in-again-pop-up-message/revision/2Thu, 11 Oct 2018 14:21:49 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:3b2a4654-0230-42b7-98e2-5d4f4b89989cJussi Lundstedthttps://community.appian.com/support/w/kb/1175/kb-1748-saml-users-frequently-logged-out-of-appian-for-mobile-devices-with-your-session-has-expired-please-sign-in-again-pop-up-message#commentsRevision 2 posted to Appian Knowledge Base by Jussi Lundstedt on 10/11/2018 2:21:49 PM<br /> <h2>Symptom</h2> <p>After answering a phone call or switching to another app, users using SAML authentication with the Appian mobile applications for iOS and Android frequently&nbsp;see the below message and are prompted to re-enter their sign-in credentials.</p> <p><a href="/cfs-file/__key/communityserver-wikis-components-files/00-00-00-00-13/Screenshot_5F00_20181010_2D00_092847.jpg"><img src="/resized-image/__size/1200x0/__key/communityserver-wikis-components-files/00-00-00-00-13/Screenshot_5F00_20181010_2D00_092847.jpg" alt=" " /></a></p> <h2>Cause</h2> <p>This issue has been resolved in the 18.3.1 release of the Appian for Mobile Devices application, which is available in the platform-specific application stores:</p> <ul> <li><a href="https://play.google.com/store/apps/details?id=com.appian.android&amp;hl=en_US" target="_blank">Google Play Store</a></li> <li><a href="https://itunes.apple.com/us/app/appian/id417065205?mt=8" target="_blank">Apple App Store</a></li> </ul> <h2>Action</h2> <p>Update the Appian for Mobile Devices application to the latest available version from the relevant application store. If a centrally controlled mobile device management solution is used to control devices within the organization, push the latest release to the managed devices. If you are currently using a <a href="https://docs.appian.com/suite/help/latest/Custom_Mobile_Applications.html">custom mobile application</a>, submit a support case on Appian Community to request the latest build version.</p> <h2>Workaround</h2> <p>If updating the application is not possible, you may use Appian authentication or LDAP to authenticate to Appian instead of SAML.</p> <h2>Affected Versions</h2> <p>This article applies to Appian for Mobile Devices versions 18.3 and earlier for both iOS and Android.</p> <p>Last Reviewed: October 2018</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: SAML, user, integration, authentication, fixed issues, Mobile</div>