KB-1754 How to enable and extract diagnostic logging in Appian for Mobile Devices

Maggie Deppe-Walker — Wed, 24 May 2023 04:38:27 GMT

Current Revision posted to Appian Knowledge Base by Maggie Deppe-Walker on 5/24/2023 4:38:27 AM

Purpose

Appian Technical Support may request diagnostic logging output from your iOS or Android device to troubleshoot an issue with the Appian for Mobile Devices application. This article details the steps required to enable and extract the diagnostic log so it can be shared with Appian Technical Support.

Instructions

iOS Device

In the Appian application, locate the settings on the Accounts screen.
Select the "Logs" option under "Diagnostics".
Enable logging by selecting the toggle. Enable "Application Logs" for all incidences. If you are experiencing issues with users logging in, you must enable "Application Logs" to enable "User Authentication Logs".
Perform the steps requested to reproduce the issue for which diagnostic logging is needed.
Navigate back to the Account selector via the left hand menu, and follow steps 1 and 2: select "Settings", select "Logs". Then select "View Logs".
Select the share icon (box with arrow going up) and e-mail it to an account accessible via a desktop computer.
Warning: review the log for any PII and remove it if present.
Upload the log output to the support case where it was requested.

Android Device

Open the Appian for Mobile Devices application. From the Accounts screen select the gear icon for the settings screen.
Locate the "Collect diagnostics" option and enable it.
Perform the steps requested to reproduce the issue for which diagnostic logging is needed.
Navigate back to the application settings.
Select "Send diagnostics" and send them via e-mail or another option to a desktop computer.
Warning: review the log for any PII and remove it if present.
Upload the log output to the support case where it was requested.

Affected Versions

This article applies to all versions of the Appian for Mobile Devices application on iOS and Android.

Last Reviewed: May 2023

Tags: logging, how-to, Mobile

KB-1754 How to enable and extract diagnostic logging in Appian for Mobile Devices

Jordan Horwat — Fri, 19 Oct 2018 20:51:00 GMT

Revision 8 posted to Appian Knowledge Base by Jordan Horwat on 10/19/2018 8:51:00 PM

Purpose

Instructions

iOS Device

In Settings, locate the settings for the Appian application.
Enable the "Show Diagnostics" option.
Open the Appian for Mobile Devices application.
Perform the steps requested to reproduce the issue for which diagnostic logging is needed.
Navigate to the Account selector via the left hand menu.
Select "Show Diagnostics".
Select and copy the output by long pressing on it and e-mail it to an account accessible via a desktop computer.
Save the output into a text file.
Warning: review the log for any PII and remove it if present.
Upload the log output to the support case where it was requested.

Android Device

Open the Appian for Mobile Devices application.
Use the top left context menu and locate "Settings" in the menu.
Locate the "Collect diagnostics" option and enable it.
Perform the steps requested to reproduce the issue for which diagnostic logging is needed.
Navigate back to the application settings.
Select "Send diagnostics" and send them via e-mail or another option to a desktop computer.
Save the output into a text file.
Warning: review the log for any PII and remove it if present.
Upload the log output to the support case where it was requested.

Affected Versions

This article applies to all versions of the Appian for Mobile Devices application on iOS and Android.

Last Reviewed: October 2018

Tags: logging, how-to, Mobile

KB-1754 How to enable and extract diagnostic logging in Appian for Mobile Devices

Jordan Horwat — Fri, 19 Oct 2018 16:51:00 GMT

Revision 7 posted to Appian Knowledge Base by Jordan Horwat on 10/19/2018 4:51:00 PM

Purpose

Instructions

iOS Device

In Settings, locate the settings for the Appian application.
Enable the "Show Diagnostics" option.
Open the Appian for Mobile Devices application.
Perform the steps requested to reproduce the issue for which diagnostic logging is needed.
Navigate to the Account selector via the left hand menu.
Select "Show Diagnostics".
Select and copy the output by long pressing on it and e-mail it to an account accessible via a desktop computer.
Save the output into a text file.
Warning: review the log for any PII and remove it if present.
Upload the log output to the support case where it was requested.

Android Device

Open the Appian for Mobile Devices application.
Use the top left context menu and locate "Settings" in the menu.
Locate the "Collect diagnostics" option and enable it.
Perform the steps requested to reproduce the issue for which diagnostic logging is needed.
Navigate back to the application settings.
Select "Send diagnostics" and send them via e-mail or another option to a desktop computer.
Save the output into a text file.
Warning: review the log for any PII and remove it if present.
Upload the log output to the support case where it was requested.

Affected Versions

This article applies to all versions of the Appian for Mobile Devices application on iOS and Android.

Last Reviewed: October 2018

Tags: logging, how-to, Mobile

KB-XXXX How to enable and extract diagnostic logging in Appian for Mobile Devices

Jussi Lundstedt — Fri, 19 Oct 2018 16:48:05 GMT

Revision 6 posted to Appian Knowledge Base by Jussi Lundstedt on 10/19/2018 4:48:05 PM

Purpose

Instructions

iOS

In Settings, locate the settings for the Appian application.
Enable the "Show Diagnostics" option.
Open the Appian for Mobile Devices application.
Perform the steps requested to reproduce the issue for which diagnostic logging is needed.
Navigate to the Account selector via the left hand menu.
Select "Show Diagnostics".
Select and copy the output by long pressing on it and e-mail it to an account accessible via a desktop computer.
Save the output into a text file.
Warning: Review the log for any PII and remove it if present.
Upload the log output to the support case where it was requested.

Android

Open the Appian for Mobile Devices application.
Use the top left context menu and locate "Settings" in the menu.
Locate the "Collect diagnostics" option and enable it.
Perform the steps requested to reproduce the issue for which diagnostic logging is needed.
Navigate back to the application settings.
Select "Send diagnostics" and send them via e-mail or another option to a desktop computer.
Save the output into a text file.
Warning: Review the log for any PII and remove it if present.
Upload the log output to the support case where it was requested.

Affected Versions

This article applies to all versions of the Appian for Mobile Devices application on iOS and Android.

Last Reviewed: October 2018

Tags: logging, how-to, Mobile

KB-XXXX How to enable and extract diagnostic logging in Appian for Mobile Devices

Jussi Lundstedt — Thu, 18 Oct 2018 16:08:42 GMT

Revision 5 posted to Appian Knowledge Base by Jussi Lundstedt on 10/18/2018 4:08:42 PM

Purpose

Instructions

iOS

In Settings, locate the settings for the Appian application.
Enable the "Show Diagnostics" option.
Open the Appian for Mobile Devices application.
Perform the steps requested to reproduce the issue for which diagnostic logging is needed.
Navigate to the Account selector via the left hand menu.
Select "Show Diagnostics".
Select and copy the output by long pressing on it and e-mail it to an account accessible via a desktop computer.
Save the output into a text file.
Upload the log output to the support case where it was requested.

Android

Open the Appian for Mobile Devices application.
Use the top left context menu and locate "Settings" in the menu.
Locate the "Collect diagnostics" option and enable it.
Perform the steps requested to reproduce the issue for which diagnostic logging is needed.
Navigate back to the application settings.
Select "Send diagnostics" and send them via e-mail or another option to a desktop computer.
Save the output into a text file.
Upload the log output to the support case where it was requested.

Affected Versions

This article applies to all versions of the Appian for Mobile Devices application on iOS and Android.

Last Reviewed: October 2018

Tags: logging, how-to, Mobile

KB-XXXX How to enable and extract diagnostic logging in Appian for Mobile Devices

Jussi Lundstedt — Thu, 18 Oct 2018 15:55:24 GMT

Revision 4 posted to Appian Knowledge Base by Jussi Lundstedt on 10/18/2018 3:55:24 PM

Purpose

In some situations, Appian Technical Support may request diagnostic logging output from your iOS or Android device to troubleshoot an issue with the Appian for Mobile Devices application. This article details the steps required to enable and extract the log so that it can be shared with Appian Technical Support.

Instructions

iOS

In Settings, locate the settings for the Appian application.
Enable the "Show Diagnostics" option.
Open the Appian for Mobile Devices application.
Perform the steps requested to reproduce the issue for which diagnostic logging is needed.
Navigate to the Account selector via the left hand menu.
Select "Show Diagnostics".
Select and copy the output by long pressing on it and e-mail it to an account accessible via a desktop computer.
Save the output into a text file.
Upload the log output to the support case where it was requested.

Android

Open the Appian for Mobile Devices application.
Use the top left context menu and locate "Settings" in the menu.
Locate the "Collect diagnostics" option and enable it.
Perform the steps requested to reproduce the issue for which diagnostic logging is needed.
Navigate back to the application settings.
Select "Send diagnostics" and send them via e-mail or another option to a desktop computer.
Save the output into a text file.
Upload the log output to the support case where it was requested.

Affected Versions

This article applies to all versions of the Appian for Mobile Devices application on iOS and Android.

Last Reviewed: October 2018

Tags: logging, how-to, Mobile

KB-XXXX How to enable and extract diagnostic logging in Appian for Mobile Devices

Jussi Lundstedt — Thu, 18 Oct 2018 14:34:18 GMT

Revision 3 posted to Appian Knowledge Base by Jussi Lundstedt on 10/18/2018 2:34:18 PM

Purpose

Instructions

iOS

In Settings, locate the settings for the Appian application.
Enable the "Show Diagnostics" option.
Open the Appian for Mobile Devices application.
Perform the steps requested to reproduce the issue for which diagnostic logging is needed.
Open the Diagnostic Log from the application settings.
Copy the output and e-mail it to an account accessible via a computer.
Save the output into a text file.
Upload the log output to the support case where it was requested.

Android

Open the Appian for Mobile Devices application.
Use the top left context menu and locate "Settings" in the menu.
Locate the "Collect diagnostics" option and enable it.
Perform the steps requested to reproduce the issue for which diagnostic logging is needed.
Navigate back to the application settings.
Select "Send diagnostics" and send them via e-mail or another option to a desktop computer.
Save the output into a text file.
Upload the log output to the support case where it was requested.

Affected Versions

This article applies to all versions of the Appian for Mobile Devices application on iOS and Android.

Last Reviewed: October 2018

Tags: logging, how-to, Mobile

KB-XXXX How to enable and extract diagnostic logging in Appian for Mobile Devices

Jussi Lundstedt — Tue, 16 Oct 2018 08:47:06 GMT

Revision 2 posted to Appian Knowledge Base by Jussi Lundstedt on 10/16/2018 8:47:06 AM

Purpose

Instructions

iOS

In Settings, locate the settings for the Appian application.
Enable the "Show Diagnostics" option.
Open the Appian for Mobile Devices application.
Perform the steps requested to reproduce the issue for which diagnostic logging is needed.
Open the Diagnostic Log from the application settings.
Copy the output and e-mail it to an account accessible via a computer.
Save the output into a text file.
Upload the log output to the support case where it was requested.

Android

Affected Versions

This article applies to all versions of the Appian for Mobile Devices application on iOS and Android.

Last Reviewed: October 2018

Tags: logging, how-to, Mobile

KB-XXXX How to enable and extract diagnostic logging in Appian for Mobile Devices

Jussi Lundstedt — Fri, 12 Oct 2018 17:29:15 GMT

Revision 1 posted to Appian Knowledge Base by Jussi Lundstedt on 10/12/2018 5:29:15 PM

Purpose

Instructions

iOS

In Settings, locate the settings for the Appian application.
Enable the "Show Diagnostics" option.
Open the Appian for Mobile Devices application.
Perform the steps requested to reproduce the issue for which diagnostic logging is needed.
Open the Diagnostic Log from the application settings.
Copy the output and e-mail it to an account accessible via a computer.
Save the output into a text file.
Upload the log output to the support case where it was requested.

Android

Affected Versions

This article applies to all versions of the Appian for Mobile Devices application on iOS and Android.

Last Reviewed: October 2018