KB-1874 "The system has encountered a problem" error in setup tab of Send Email Smart Service node

Parmida Borhani — Fri, 14 Jun 2019 23:37:08 GMT

Current Revision posted to Appian Knowledge Base by Parmida Borhani on 6/14/2019 11:37:08 PM

Symptoms

The Setup tab of a Send E-mail Smart Service node throws the following error:

The system has encountered a problem.
We're sorry! A problem occurred while processing your last request. 
Please contact the system administrator for more information.

Additionally, the application server log prints the following error for SYSTEM_DOC_EMAIL_HEADER or SYSTEM_DOC_EMAIL_FOOTER:

ERROR com.appiancorp.common.struts.BaseAction - Error executing action: com.appiancorp.ix.binding.UnresolvedRuntimeException: type=content, sourceId=SYSTEM_DOC_EMAIL_HEADER: 
java.lang.NullPointerException [{1}] cannot be found. [{1}] cannot be found.

Cause

The emailHeader.html and/or emailFooter.html files are missing from Appian.

Action

The e-mail templates can be exported from any Appian environment and imported into the environment where they are missing. The default location for e-mail templates is All Objects > Default Community > System Knowledge Center > E-mail Templates.

Confirm that one or both of the files are missing from Appian by searching for emailHeader or emailFooter in the Objects tab of Appian Designer.
Open Appian Designer in an environment where the the emailHeader.html and emailFooter.html exist. Ensure that the environment is running the same major version or older as the malfunctioning environment.
Create an application containing the emailHeader.html and/or emailFooter.html.
Export this application from the working environment and import it into the malfunctioning environment.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: June 2019

Tags: email, infrastructure

INT-1874 "The system has encountered a problem" error in setup tab of Send Email Smart Service node

Jordan Horwat — Fri, 01 Mar 2019 09:42:08 GMT

Revision 32 posted to Appian Knowledge Base by Jordan Horwat on 3/1/2019 9:42:08 AM

Symptoms

The Setup tab of a Send E-mail Smart Service node throws the following error:

The system has encountered a problem.
We're sorry! A problem occurred while processing your last request. 
Please contact the system administrator for more information.

Additionally, the application server log prints the following error for SYSTEM_DOC_EMAIL_HEADER or SYSTEM_DOC_EMAIL_FOOTER:

ERROR com.appiancorp.common.struts.BaseAction - Error executing action: com.appiancorp.ix.binding.UnresolvedRuntimeException: type=content, sourceId=SYSTEM_DOC_EMAIL_HEADER: 
java.lang.NullPointerException [{1}] cannot be found. [{1}] cannot be found.

Cause

The emailHeader.html and/or emailFooter.html files are missing from Appian.

Action

Confirm that one or both of the files are missing from Appian by searching for "emailHeader" or "emailFooter" in the Objects tab of Appian Designer.

To retrieve these files, there are two options:

Option 1

Option 2

Option 1 is easier and preferable, but if needed these files can be regenerated by using the load.bat/sh script located in <APPIAN_HOME>/_admin/_scripts.

To do this, take the following steps:

Edit config.xml located at <APPIAN_HOME>/ear/suite.ear/web.war/WEB-INF/conf/dataload (18.2 and earlier) or <APPIAN_HOME>/deployment/web.war/WEB-INF/conf/dataload (18.3 and later).
1. Create a backup of config.xml.
2. Comment out all <configuration-object> elements except for "email-template" so the uncommented file reads:
```
  <configuration-objects>
        <configuration-object name="email-template" type="com.appiancorp.common.initialize.LoadEmailTemplates"/>
  </configuration-objects >
```
If on 18.3 or later, edit the workingPath in load.bat/sh by replacing ear/suite.ear with deployment.
Run load.bat/sh.
Restore the backup of config.xml.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: February 2019

Tags: email, infrastructure

DRAFT INT-XXXX Error in setup tab of Send Email node, "The system has encountered a problem"

Parmida Borhani — Mon, 25 Feb 2019 03:00:52 GMT

Revision 31 posted to Appian Knowledge Base by Parmida Borhani on 2/25/2019 3:00:52 AM

Symptoms

The Setup tab of a Send E-mail Smart Service node throws the following error:

The system has encountered a problem.
We're sorry! A problem occurred while processing your last request. 
Please contact the system administrator for more information.

Additionally, the application server log prints the following error for SYSTEM_DOC_EMAIL_HEADER or SYSTEM_DOC_EMAIL_FOOTER:

ERROR com.appiancorp.common.struts.BaseAction - Error executing action: com.appiancorp.ix.binding.UnresolvedRuntimeException: type=content, sourceId=SYSTEM_DOC_EMAIL_HEADER: 
java.lang.NullPointerException [{1}] cannot be found. [{1}] cannot be found.

Cause

The emailHeader.html and/or emailFooter.html files are missing from Appian.

Action

Confirm that one or both of the files are missing from Appian by searching for "emailHeader" or "emailFooter" in the Objects tab of Appian Designer.

To retrieve these files, there are two options:

Option 1

Option 2

Option 1 is easier and preferable, but if needed these files can be regenerated by using the load.bat/sh script located in <APPIAN_HOME>/_admin/_scripts.

To do this, take the following steps:

Edit config.xml located at <APPIAN_HOME>/ear/suite.ear/web.war/WEB-INF/conf/dataload (18.2 and earlier) or <APPIAN_HOME>/deployment/web.war/WEB-INF/conf/dataload (18.3 and later).
1. Create a backup of config.xml.
2. Comment out all <configuration-object> elements except for "email-template" so the uncommented file reads:
```
  <configuration-objects>
        <configuration-object name="email-template" type="com.appiancorp.common.initialize.LoadEmailTemplates"/>
  </configuration-objects >
```
If on 18.3 or later, edit the workingPath in load.bat/sh by replacing ear/suite.ear with deployment.
Run load.bat/sh.
Restore the backup of config.xml.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: February 2019

Tags: email, infrastructure

DRAFT INT-XXXX Error in setup tab of Send Email node, "The system has encountered a problem"

Parmida Borhani — Mon, 25 Feb 2019 02:59:23 GMT

Revision 30 posted to Appian Knowledge Base by Parmida Borhani on 2/25/2019 2:59:23 AM

Symptoms

The Setup tab of a Send E-mail Smart Service node throws the following error:

The system has encountered a problem.
We're sorry! A problem occurred while processing your last request. 
Please contact the system administrator for more information.

Additionally, the application server log prints the following error for SYSTEM_DOC_EMAIL_HEADER or SYSTEM_DOC_EMAIL_FOOTER:

ERROR com.appiancorp.common.struts.BaseAction - Error executing action: com.appiancorp.ix.binding.UnresolvedRuntimeException: type=content, sourceId=SYSTEM_DOC_EMAIL_HEADER: 
java.lang.NullPointerException [{1}] cannot be found. [{1}] cannot be found.

Cause

The emailHeader.html and/or emailFooter.html files are missing from Appian.

Action

Confirm that one or both of the files are missing from Appian by searching for "emailHeader" or "emailFooter" in the Objects tab of Appian Designer.

To retrieve these files, there are two options:

Option 1

Option 2

Option 1 is easier and preferable, but if needed these files can be regenerated by using the load.bat/sh script located in <APPIAN_HOME>/_admin/_scripts.

To do this, take the following steps:

Edit config.xml located at <APPIAN_HOME>/ear/suite.ear/web.war/WEB-INF/conf/dataload (18.2 and earlier) or <APPIAN_HOME>/deployment/web.war/WEB-INF/conf/dataload (18.3 and later).
1. Create a backup of config.xml.
2. Comment out all <configuration-object> elements except for "email-template" so the uncommented file reads:
```
  <configuration-objects>
```
```
         <configuration-object name="email-template" type="com.appiancorp.common.initialize.LoadEmailTemplates"/>
```
```
  </configuration-objects >
```
If on 18.3 or later, edit the workingPath in load.bat/sh by replacing ear/suite.ear with deployment.
Run load.bat/sh.
Restore the backup of config.xml.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: February 2019

Tags: email, infrastructure

DRAFT INT-XXXX Error in setup tab of Send Email node, "The system has encountered a problem"

Parmida Borhani — Mon, 25 Feb 2019 02:58:41 GMT

Revision 29 posted to Appian Knowledge Base by Parmida Borhani on 2/25/2019 2:58:41 AM

Symptoms

The Setup tab of a Send E-mail Smart Service node throws the following error:

The system has encountered a problem.
We're sorry! A problem occurred while processing your last request. 
Please contact the system administrator for more information.

Additionally, the application server log prints the following error for SYSTEM_DOC_EMAIL_HEADER or SYSTEM_DOC_EMAIL_FOOTER:

ERROR com.appiancorp.common.struts.BaseAction - Error executing action: com.appiancorp.ix.binding.UnresolvedRuntimeException: type=content, sourceId=SYSTEM_DOC_EMAIL_HEADER: 
java.lang.NullPointerException [{1}] cannot be found. [{1}] cannot be found.

Cause

The emailHeader.html and/or emailFooter.html files are missing from Appian.

Action

Confirm that one or both of the files are missing from Appian by searching for "emailHeader" or "emailFooter" in the Objects tab of Appian Designer.

To retrieve these files, there are two options:

Option 1

Option 2

Option 1 is easier and preferable, but if needed these files can be regenerated by using the load.bat/sh script located in <APPIAN_HOME>/_admin/_scripts.

To do this, take the following steps:

Edit config.xml located at <APPIAN_HOME>/ear/suite.ear/web.war/WEB-INF/conf/dataload (18.2 and earlier) or <APPIAN_HOME>/deployment/web.war/WEB-INF/conf/dataload (18.3 and later).
1. Create a backup of config.xml.
2. Comment out all <configuration-object> elements except for "email-template" so the uncommented file reads:
  <configuration-objects>
  <configuration-object name="email-template" type="com.appiancorp.common.initialize.LoadEmailTemplates"/>
  </configuration-objects >
If on 18.3 or later, edit the workingPath in load.bat/sh by replacing ear/suite.ear with deployment.
Run load.bat/sh.
Restore the backup of config.xml.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: February 2019

Tags: email, infrastructure

DRAFT INT-XXXX Error in setup tab of Send Email node, "The system has encountered a problem"

Daniel DeVeau — Fri, 22 Feb 2019 13:01:39 GMT

Revision 28 posted to Appian Knowledge Base by Daniel DeVeau on 2/22/2019 1:01:39 PM

Symptoms

The Setup tab of a Send E-mail Smart Service node throws the following error:

The system has encountered a problem.
We're sorry! A problem occurred while processing your last request. 
Please contact the system administrator for more information.

Additionally, the application server log prints the following error for SYSTEM_DOC_EMAIL_HEADER or SYSTEM_DOC_EMAIL_FOOTER:

ERROR com.appiancorp.common.struts.BaseAction - Error executing action: com.appiancorp.ix.binding.UnresolvedRuntimeException: type=content, sourceId=SYSTEM_DOC_EMAIL_HEADER: 
java.lang.NullPointerException [{1}] cannot be found. [{1}] cannot be found.

Cause

The emailHeader.html and/or emailFooter.html files are missing from Appian.

Action

Confirm that one or both of the files are missing from Appian by searching for "emailHeader" or "emailFooter" in the Objects tab of Appian Designer.

To retrieve these files, there are two options:

Option 1

Option 2

Option 1 is easier and preferable, but if needed these files can be regenerated by using the load.bat/sh script located in <APPIAN_HOME>/_admin/_scripts.

To do this, take the following steps:

Edit config.xml located at <APPIAN_HOME>/ear/suite.ear/web.war/WEB-INF/conf/dataload (18.2 and earlier) or <APPIAN_HOME>/deployment/web.war/WEB-INF/conf/dataload (18.3 and later).
1. Create a backup of config.xml.
2. Comment out all <configuration-object> elements except for "email-template" so the uncommented file reads:
  <configuration-objects>
  <configuration-object name="email-template" type="com.appiancorp.common.initialize.LoadEmailTemplates"/>
  </configuration-objects >
If on 18.3 or later, edit the workingPath in load.bat/sh by replacing ear/suite.ear with deployment.
Run load.bat/sh.
Restore the backup of config.xml.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: February 2019

Tags: email, infrastructure

DRAFT INT-XXXX Error in setup tab of Send Email node, "The system has encountered a problem"

Daniel DeVeau — Fri, 22 Feb 2019 12:59:13 GMT

Revision 27 posted to Appian Knowledge Base by Daniel DeVeau on 2/22/2019 12:59:13 PM

Symptoms

The Setup tab of a Send E-mail Smart Service node throws the following error:

The system has encountered a problem.
We're sorry! A problem occurred while processing your last request. 
Please contact the system administrator for more information.

Additionally, the application server log prints the following error for SYSTEM_DOC_EMAIL_HEADER or SYSTEM_DOC_EMAIL_FOOTER:

ERROR com.appiancorp.common.struts.BaseAction - Error executing action: com.appiancorp.ix.binding.UnresolvedRuntimeException: type=content, sourceId=SYSTEM_DOC_EMAIL_HEADER: 
java.lang.NullPointerException [{1}] cannot be found. [{1}] cannot be found.

Cause

The emailHeader.html and/or emailFooter.html files are missing from Appian.

Action

Confirm that one or both of the files are missing from Appian by searching for "emailHeader" or "emailFooter" in the Objects tab of Appian Designer.

To retrieve these files, there are two options:

Option 1

Option 2

Option 1 is easier and preferable, but if needed these files can be regenerated by using the load.bat/sh script located in <APPIAN_HOME>/_admin/_scripts.

To do this, take the following steps:

Edit config.xml located at <APPIAN_HOME>/ear/suite.ear/web.war/WEB-INF/conf/dataload (18.2 and earlier) or <APPIAN_HOME>/deployment/web.war/WEB-INF/conf/dataload (18.3 and later).
1. Create a backup of config.xml.
2. Comment out all <configuration-object> elements except for "email-template" so the uncommented file reads:
  <configuration-objects>
  <configuration-object name="email-template" type="com.appiancorp.common.initialize.LoadEmailTemplates"/>
  </configuration-objects >
If on 18.3 or later, edit the workingPath in load.bat/sh by replacing ear/suite.ear with deployment.
Run load.bat/sh.
Restore the backup of config.xml.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: February 2019

Fullscreen

Tags: email, infrastructure

DRAFT INT-XXXX Setup tab error in Send Email node, "The system has encountered a problem"

Daniel DeVeau — Fri, 22 Feb 2019 12:58:12 GMT

Revision 26 posted to Appian Knowledge Base by Daniel DeVeau on 2/22/2019 12:58:12 PM

Symptoms

The Setup tab of a Send E-mail Smart Service node throws the following error:

The system has encountered a problem.
We're sorry! A problem occurred while processing your last request. 
Please contact the system administrator for more information.

Additionally, the application server log prints the following error for SYSTEM_DOC_EMAIL_HEADER or SYSTEM_DOC_EMAIL_FOOTER:

ERROR com.appiancorp.common.struts.BaseAction - Error executing action: com.appiancorp.ix.binding.UnresolvedRuntimeException: type=content, sourceId=SYSTEM_DOC_EMAIL_HEADER: 
java.lang.NullPointerException [{1}] cannot be found. [{1}] cannot be found.

Cause

The emailHeader.html and/or emailFooter.html files are missing from Appian.

Action

Confirm that one or both of the files are missing from Appian by searching for "emailHeader" or "emailFooter" in the Objects tab of Appian Designer.

To retrieve these files, there are two options:

Option 1

Option 2

Option 1 is easier and preferable, but if needed these files can be regenerated by using the load.bat/sh script located in <APPIAN_HOME>/_admin/_scripts.

To do this, take the following steps:

Edit config.xml located at <APPIAN_HOME>/ear/suite.ear/web.war/WEB-INF/conf/dataload (18.2 and earlier) or <APPIAN_HOME>/deployment/web.war/WEB-INF/conf/dataload (18.3 and later).
1. Create a backup of config.xml.
2. Comment out all <configuration-object> elements except for "email-template" so the uncommented file reads:
  <configuration-objects>
  <configuration-object name="email-template" type="com.appiancorp.common.initialize.LoadEmailTemplates"/>
  </configuration-objects >
If on 18.3 or later, edit the workingPath in load.bat/sh by replacing ear/suite.ear with deployment.
Run load.bat/sh.
Restore the backup of config.xml.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: February 2019

Fullscreen

Tags: email, infrastructure

DRAFT INT-XXXX Setup tab error in Send Email node, "The system has encountered a problem"

Daniel DeVeau — Fri, 22 Feb 2019 12:57:33 GMT

Revision 25 posted to Appian Knowledge Base by Daniel DeVeau on 2/22/2019 12:57:33 PM

Symptoms

The Setup tab of a Send E-mail Smart Service node throws the following error:

The system has encountered a problem.
We're sorry! A problem occurred while processing your last request. 
Please contact the system administrator for more information.

Additionally, the application server log prints the following error for SYSTEM_DOC_EMAIL_HEADER or SYSTEM_DOC_EMAIL_FOOTER:

ERROR com.appiancorp.common.struts.BaseAction - Error executing action: com.appiancorp.ix.binding.UnresolvedRuntimeException: type=content, sourceId=SYSTEM_DOC_EMAIL_HEADER: 
java.lang.NullPointerException [{1}] cannot be found. [{1}] cannot be found.

Cause

The emailHeader.html and/or emailFooter.html files are missing from Appian.

Action

Confirm that one or both of the files are missing from Appian by searching for "emailHeader" or "emailFooter" in the Objects tab of Appian Designer.

To retrieve these files, there are two options:

Option 1

Option 2

Option 1 is easier and preferable, but if needed these files can be regenerated by using the load.bat/sh script located in <APPIAN_HOME>/_admin/_scripts.

To do this, take the following steps:

Edit config.xml located at <APPIAN_HOME>/ear/suite.ear/web.war/WEB-INF/conf/dataload (18.2 and earlier) or <APPIAN_HOME>/deployment/web.war/WEB-INF/conf/dataload (18.3 and later).
1. Create a backup of config.xml.
2. Comment out all <configuration-object> elements except for "email-template" so the uncommented file reads:
  <configuration-objects>
  <configuration-object name="email-template" type="com.appiancorp.common.initialize.LoadEmailTemplates"/>
  </configuration-objects >
If on 18.3 or later, edit the workingPath in load.bat/sh by replacing ear/suite.ear with deployment.
Run load.bat/sh.
Restore the backup of config.xml.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: February 2019

Fullscreen

Tags: email, infrastructure

DRAFT INT-XXXX Setup tab error in Send Email node, "The system has encountered a problem"

Daniel DeVeau — Fri, 22 Feb 2019 12:56:54 GMT

Revision 24 posted to Appian Knowledge Base by Daniel DeVeau on 2/22/2019 12:56:54 PM

Symptoms

The Setup tab of a Send E-mail Smart Service node throws the following error:

The system has encountered a problem.
We're sorry! A problem occurred while processing your last request. 
Please contact the system administrator for more information.

Additionally, the application server log prints the following error for SYSTEM_DOC_EMAIL_HEADER or SYSTEM_DOC_EMAIL_FOOTER:

ERROR com.appiancorp.common.struts.BaseAction - Error executing action: com.appiancorp.ix.binding.UnresolvedRuntimeException: type=content, sourceId=SYSTEM_DOC_EMAIL_HEADER: 
java.lang.NullPointerException [{1}] cannot be found. [{1}] cannot be found.

Cause

The emailHeader.html and/or emailFooter.html files are missing from Appian.

Action

Confirm that one or both of the files are missing from Appian by searching for "emailHeader" or "emailFooter" in the Objects tab of Appian Designer.

To retrieve these files, there are two options:

Option 1

Option 2

Option 1 is easier and preferable, but if needed these files can be regenerated by using the load.bat/sh script located in <APPIAN_HOME>/_admin/_scripts.

To do this, take the following steps:

Edit config.xml located at <APPIAN_HOME>/ear/suite.ear/web.war/WEB-INF/conf/dataload (18.2 and earlier) or <APPIAN_HOME>/deployment/web.war/WEB-INF/conf/dataload (18.3 and later).
1. Create a backup of config.xml.
2. Comment out all <configuration-object> elements except for "email-template" so the uncommented file reads:
  <configuration-objects>
  <configuration-object name="email-template" type="com.appiancorp.common.initialize.LoadEmailTemplates"/>
  </configuration-objects >
If on 18.3 or later, edit the workingPath in load.bat/sh by replacing ear/suite.ear with deployment.
Run load.bat/sh.
Restore the backup of config.xml.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: February 2019

Fullscreen

Tags: email, infrastructure

DRAFT INT-XXXX Setup tab error in Send Email node, "The system has encountered a problem"

Daniel DeVeau — Fri, 22 Feb 2019 12:39:39 GMT

Revision 23 posted to Appian Knowledge Base by Daniel DeVeau on 2/22/2019 12:39:39 PM

Symptoms

The Setup tab of a Send E-mail Smart Service node throws the following error:

The system has encountered a problem. 
We're sorry! A problem occurred while processing your last request. 
Please contact the system administrator for more information.

Additionally, the application server log prints the following error for SYSTEM_DOC_EMAIL_HEADER or SYSTEM_DOC_EMAIL_FOOTER:

ERROR com.appiancorp.common.struts.BaseAction - Error executing action: com.appiancorp.ix.binding.UnresolvedRuntimeException: type=content, sourceId=SYSTEM_DOC_EMAIL_HEADER: 
java.lang.NullPointerException [{1}] cannot be found. [{1}] cannot be found.

Cause

The emailHeader.html and/or emailFooter.html files are missing from Appian.

Action

Confirm that one or both of the files are missing from Appian by searching for "emailHeader" or "emailFooter" in the Objects tab of Appian Designer.

To retrieve these files, there are two options:

Option 1

Option 2

Option 1 is easier and preferable, but if needed these files can be regenerated by using the load.bat/sh script located in <APPIAN_HOME>/_admin/_scripts.

To do this, take the following steps:

Edit config.xml located at <APPIAN_HOME>/ear/suite.ear/web.war/WEB-INF/conf/dataload (18.2 and earlier) or <APPIAN_HOME>/deployment/web.war/WEB-INF/conf/dataload (18.3 and later).
1. Create a backup of config.xml.
2. Comment out all <configuration-object> elements except for "email-template" so the uncommented file reads: <configuration-objects> </configuration-objects> <configuration-object name="email-template" type="com.appiancorp.common.initialize.LoadEmailTemplates"/>
If on 18.3 or later, edit the workingPath in load.bat/sh by replacing ear/suite.ear with deployment.
Run load.bat/sh.
Restore the backup of config.xml.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: February 2019

Fullscreen

Tags: email, infrastructure

DRAFT INT-XXXX Setup tab error in Send Email node, "The system has encountered a problem"

Daniel DeVeau — Fri, 22 Feb 2019 12:38:07 GMT

Revision 22 posted to Appian Knowledge Base by Daniel DeVeau on 2/22/2019 12:38:07 PM

Symptoms

The Setup tab of a Send E-mail Smart Service node throws the following error:

The system has encountered a problem. 
We're sorry! A problem occurred while processing your last request. 
Please contact the system administrator for more information.

Additionally, the application server log prints the following error for SYSTEM_DOC_EMAIL_HEADER or SYSTEM_DOC_EMAIL_FOOTER:

ERROR com.appiancorp.common.struts.BaseAction - Error executing action: com.appiancorp.ix.binding.UnresolvedRuntimeException: type=content, sourceId=SYSTEM_DOC_EMAIL_HEADER: 
java.lang.NullPointerException [{1}] cannot be found. [{1}] cannot be found.

Cause

The emailHeader.html and/or emailFooter.html files are missing from Appian.

Action

Confirm that one or both of the files are missing from Appian by searching for "emailHeader" or "emailFooter" in the Objects tab of Appian Designer.

To retrieve these files, there are two options:

Option 1

Option 2

Option 1 is easier and preferable, but if needed these files can be regenerated by using the load.bat/sh script located in <APPIAN_HOME>/_admin/_scripts.

To do this, take the following steps:

Edit config.xml located at <APPIAN_HOME>/ear/suite.ear/web.war/WEB-INF/conf/dataload (18.2 and earlier) or <APPIAN_HOME>/deployment/web.war/WEB-INF/conf/dataload (18.3 and later).
1. Create a backup of config.xml.
2. Comment out all <configuration-object> elements except for "email-template" so the uncommented file reads: <configuration-objects> </configuration-objects> <configuration-object name="email-template" type="com.appiancorp.common.initialize.LoadEmailTemplates"/>
If on 18.3 or later, edit the workingPath in load.bat/sh by replacing ear/suite.ear with deployment.
Run load.bat/sh.
Restore the backup of config.xml.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: February 2019

Fullscreen

Tags: email, infrastructure

DRAFT INT-XXXX Setup tab error in Send Email node, "The system has encountered a problem"

Daniel DeVeau — Fri, 22 Feb 2019 12:33:37 GMT

Revision 21 posted to Appian Knowledge Base by Daniel DeVeau on 2/22/2019 12:33:37 PM

Symptoms

The Setup tab of a Send E-mail Smart Service node throws the following error:

The system has encountered a problem. 
We're sorry! A problem occurred while processing your last request. 
Please contact the system administrator for more information.

Additionally, the application server log prints the following error for SYSTEM_DOC_EMAIL_HEADER or SYSTEM_DOC_EMAIL_FOOTER:

ERROR com.appiancorp.common.struts.BaseAction - Error executing action: com.appiancorp.ix.binding.UnresolvedRuntimeException: type=content, sourceId=SYSTEM_DOC_EMAIL_HEADER: 
java.lang.NullPointerException [{1}] cannot be found. [{1}] cannot be found.

Cause

The emailHeader.html and/or emailFooter.html files are missing from Appian.

Action

Confirm that one or both of the files are missing from Appian by searching for "emailHeader" or "emailFooter" in the Objects tab of Appian Designer.

To retrieve these files, there are two options:

Option 1

Option 2

Option 1 is easier and preferable, but if needed these files can be regenerated by using the load.bat/sh script located in <APPIAN_HOME>/_admin/_scripts.

To do this, take the following steps:

Edit config.xml located at <APPIAN_HOME>/ear/suite.ear/web.war/WEB-INF/conf/dataload (18.2 and earlier) or <APPIAN_HOME>/deployment/web.war/WEB-INF/conf/dataload (18.3 and later).
1. 1. Create a backup of config.xml.
  2. Comment out all <configuration-object> elements except for "email-template" so the uncommented file reads:
  <configuration-objects>

If on 18.3 or later, edit the workingPath in load.bat/sh by replacing ear/suite.ear with deployment.
Run load.bat/sh.
Restore the backup of config.xml.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: February 2019

Fullscreen

Tags: email, infrastructure

DRAFT INT-XXXX Setup tab error in Send Email node, "The system has encountered a problem"

Daniel DeVeau — Fri, 22 Feb 2019 12:29:41 GMT

Revision 20 posted to Appian Knowledge Base by Daniel DeVeau on 2/22/2019 12:29:41 PM

Symptoms

The Setup tab of a Send E-mail Smart Service node throws the following error:

The system has encountered a problem. 
We're sorry! A problem occurred while processing your last request. 
Please contact the system administrator for more information.

Additionally, the application server log prints the following error for SYSTEM_DOC_EMAIL_HEADER or SYSTEM_DOC_EMAIL_FOOTER:

ERROR com.appiancorp.common.struts.BaseAction - Error executing action: com.appiancorp.ix.binding.UnresolvedRuntimeException: type=content, sourceId=SYSTEM_DOC_EMAIL_HEADER: 
java.lang.NullPointerException [{1}] cannot be found. [{1}] cannot be found.

Cause

The emailHeader.html and/or emailFooter.html files are missing from Appian.

Action

Confirm that one or both of the files are missing from Appian by searching for "emailHeader" or "emailFooter" in the Objects tab of Appian Designer.

To retrieve these files, there are two options:

Option 1

Option 2

Option 1 is easier and preferable, but if needed these files can be regenerated by using the load.bat/sh script located in <APPIAN_HOME>/_admin/_scripts.

To do this, take the following steps:

Edit config.xml located at <APPIAN_HOME>/ear/suite.ear/web.war/WEB-INF/conf/dataload (18.2 and earlier) or <APPIAN_HOME>/deployment/web.war/WEB-INF/conf/dataload (18.3 and later)
1. 1. Create a backup of config.xml
  2. Comment out all <configuration-object> elements except for "email-template" so the uncommented file reads:
<configuration-objects>
<configuration-object name="email-template" type="com.appiancorp.common.initialize.LoadEmailTemplates"/>
</configuration-objects>
1. If on 18.3 or later, edit the workingPath in load.bat/sh by replacing ear/suite.ear with deployment
2. Run load.bat/sh
3. Restore the backup of config.xml

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: February 2019

Fullscreen

Tags: email, infrastructure

DRAFT INT-XXXX Setup tab error in Send Email node, "The system has encountered a problem"

Daniel DeVeau — Fri, 22 Feb 2019 12:27:40 GMT

Revision 19 posted to Appian Knowledge Base by Daniel DeVeau on 2/22/2019 12:27:40 PM

Symptoms

The Setup tab of a Send E-mail Smart Service node throws the following error:

The system has encountered a problem. 
We're sorry! A problem occurred while processing your last request. 
Please contact the system administrator for more information.

Additionally, the application server log prints the following error for SYSTEM_DOC_EMAIL_HEADER or SYSTEM_DOC_EMAIL_FOOTER:

ERROR com.appiancorp.common.struts.BaseAction - Error executing action: com.appiancorp.ix.binding.UnresolvedRuntimeException: type=content, sourceId=SYSTEM_DOC_EMAIL_HEADER:
java.lang.NullPointerException [{1}] cannot be found. [{1}] cannot be found.

Cause

The emailHeader.html and/or emailFooter.html files are missing from Appian.

Action

Confirm that one or both of the files are missing from Appian by searching for "emailHeader" or "emailFooter" in the Objects tab of Appian Designer.

To retrieve these files, there are two options:

Option 1

Option 2

Option 1 is easier and preferable, but if needed these files can be regenerated by using the load.bat/sh script located in <APPIAN_HOME>/_admin/_scripts

To do this, take the following steps:

Edit config.xml located at <APPIAN_HOME>/ear/suite.ear/web.war/WEB-INF/conf/dataload (18.2 and below) or <APPIAN_HOME>/deployment/web.war/WEB-INF/conf/dataload (18.3 and above)
1. 1. Create a backup of config.xml
  2. Comment out all <configuration-object> elements except for "email-template" so the uncommented file reads:
<configuration-objects>
<configuration-object name="email-template" type="com.appiancorp.common.initialize.LoadEmailTemplates"/>
</configuration-objects>
1. If on 18.3 or above, edit the workingPath in load.bat/sh by replacing ear/suite.ear with deployment
2. Run load.bat/sh
3. Restore the backup of config.xml

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: February 2019

Tags: email, infrastructure

DRAFT INT-XXXX Setup tab error in Send Email node, "The system has encountered a problem"

Daniel DeVeau — Fri, 22 Feb 2019 12:27:09 GMT

Revision 18 posted to Appian Knowledge Base by Daniel DeVeau on 2/22/2019 12:27:09 PM

Symptoms

The Setup tab of a Send E-mail Smart Service node throws the following error:

The system has encountered a problem. 
We're sorry! A problem occurred while processing your last request. 
Please contact the system administrator for more information.

Additionally, the application server log prints the following error for SYSTEM_DOC_EMAIL_HEADER or SYSTEM_DOC_EMAIL_FOOTER:

Cause

The emailHeader.html and/or emailFooter.html files are missing from Appian.

Action

Confirm that one or both of the files are missing from Appian by searching for "emailHeader" or "emailFooter" in the Objects tab of Appian Designer.

To retrieve these files, there are two options:

Option 1:

Option 2:

Option 1 is easier and preferable, but if needed these files can be regenerated by using the load.bat/sh script located in <APPIAN_HOME>/_admin/_scripts

To do this, take the following steps:

Edit config.xml located at <APPIAN_HOME>/ear/suite.ear/web.war/WEB-INF/conf/dataload (18.2 and below) or <APPIAN_HOME>/deployment/web.war/WEB-INF/conf/dataload (18.3 and above)
1. 1. Create a backup of config.xml
  2. Comment out all <configuration-object> elements except for "email-template" so the uncommented file reads:
<configuration-objects>
<configuration-object name="email-template" type="com.appiancorp.common.initialize.LoadEmailTemplates"/>
</configuration-objects>
1. If on 18.3 or above, edit the workingPath in load.bat/sh by replacing ear/suite.ear with deployment
2. Run load.bat/sh
3. Restore the backup of config.xml

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: February 2019

Tags: email, infrastructure

DRAFT INT-XXXX Setup tab error in Send Email node, "The system has encountered a problem"

Daniel DeVeau — Fri, 22 Feb 2019 12:25:54 GMT

Revision 17 posted to Appian Knowledge Base by Daniel DeVeau on 2/22/2019 12:25:54 PM

Symptoms

The Setup tab of a Send E-mail Smart Service node throws the following error:

The system has encountered a problem. 
We're sorry! A problem occurred while processing your last request. 
Please contact the system administrator for more information.

Additionally, the application server log prints the following error for SYSTEM_DOC_EMAIL_HEADER or SYSTEM_DOC_EMAIL_FOOTER:

Cause

The emailHeader.html and/or emailFooter.html files are missing from Appian.

Action

Confirm that one or both of the files are missing from Appian by searching for "emailHeader" or "emailFooter" in the Objects tab of Appian Designer.

To retrieve these files, there are two options:

Option 1:

The e-mail templates can be exported from any Appian environment and imported into the environment where they are missing. The default location for e-mail templates is All Objects >Default Community >System Knowledge Center >E-mail Templates.

Option 2:

Option 1 is easier and preferable, but if needed these files can be regenerated by using the load.bat/sh script located in <APPIAN_HOME>/_admin/_scripts

To do this, take the following steps:

Edit config.xml located at <APPIAN_HOME>/ear/suite.ear/web.war/WEB-INF/conf/dataload (18.2 and below) or <APPIAN_HOME>/deployment/web.war/WEB-INF/conf/dataload (18.3 and above)
1. 1. Create a backup of config.xml
  2. Comment out all <configuration-object> elements except for "email-template" so the uncommented file reads:
<configuration-objects>
<configuration-object name="email-template" type="com.appiancorp.common.initialize.LoadEmailTemplates"/>
</configuration-objects>
1. If on 18.3 or above, edit the workingPath in load.bat/sh by replacing ear/suite.ear with deployment
2. Run load.bat/sh
3. Restore the backup of config.xml

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: February 2019

Tags: email, infrastructure

DRAFT INT-XXXX Setup tab error in Send Email node, "The system has encountered a problem"

Daniel DeVeau — Fri, 22 Feb 2019 12:24:22 GMT

Revision 16 posted to Appian Knowledge Base by Daniel DeVeau on 2/22/2019 12:24:22 PM

Symptoms

The Setup tab of a Send E-mail Smart Service node throws the following error:

The system has encountered a problem. 
We're sorry! A problem occurred while processing your last request. 
Please contact the system administrator for more information.

Additionally, the application server log prints the following error for SYSTEM_DOC_EMAIL_HEADER or SYSTEM_DOC_EMAIL_FOOTER:

Cause

The emailHeader.html and/or emailFooter.html files are missing from Appian.

Action

Confirm that one or both of the files are missing from Appian by searching for "emailHeader" or "emailFooter" in the Objects tab of Appian Designer.

To retrieve these files, there are two options:

Option 1:

The e-mail templates can be exported from any Appian environment and imported into the environment where they are missing. The default location for e-mail templates is All Objects>Default Community>System Knowledge Center>E-mail Templates.

Option 2:

Option 1 is easier and preferable, but if needed these files can be regenerated by using the load.bat/sh script located in <APPIAN_HOME>/_admin/_scripts

To do this, take the following steps:

Edit config.xml located at <APPIAN_HOME>/ear/suite.ear/web.war/WEB-INF/conf/dataload (18.2 and below) or <APPIAN_HOME>/deployment/web.war/WEB-INF/conf/dataload (18.3 and above)
1. 1. Create a backup of config.xml
  2. Comment out all <configuration-object> elements except for "email-template" so the uncommented file reads:
<configuration-objects>
<configuration-object name="email-template" type="com.appiancorp.common.initialize.LoadEmailTemplates"/>
</configuration-objects>
1. If on 18.3 or above, edit the workingPath in load.bat/sh by replacing ear/suite.ear with deployment
2. Run load.bat/sh
3. Restore the backup of config.xml

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: February 2019

Tags: email, infrastructure

DRAFT INT-XXXX Setup tab error in Send Email node, "The system has encountered a problem"

Daniel DeVeau — Fri, 22 Feb 2019 12:22:58 GMT

Revision 15 posted to Appian Knowledge Base by Daniel DeVeau on 2/22/2019 12:22:58 PM

Symptoms

The Setup tab of a Send E-mail Smart Service node throws the following error:

The system has encountered a problem. 
We're sorry! A problem occurred while processing your last request. 
Please contact the system administrator for more information.

Additionally, the application server log prints the following error for SYSTEM_DOC_EMAIL_HEADER or SYSTEM_DOC_EMAIL_FOOTER:

Cause

The emailHeader.html and/or emailFooter.html files are missing from Appian.

Action

Confirm that one or both of the files are missing from Appian by searching for "emailHeader" or "emailFooter" in the Objects tab of Appian Designer.

To retrieve these files, there are two options:

Option 1:

Option 2:

Option 1 is easier and preferable, but if needed these files can be regenerated by using the load.bat/sh script located in <APPIAN_HOME>/_admin/_scripts

To do this, take the following steps:

Edit config.xml located at <APPIAN_HOME>/ear/suite.ear/web.war/WEB-INF/conf/dataload (18.2 and below) or <APPIAN_HOME>/deployment/web.war/WEB-INF/conf/dataload (18.3 and above)
1. 1. Create a backup of config.xml
  2. Comment out all <configuration-object> elements except for "email-template" so the uncommented file reads:
<configuration-objects>
<configuration-object name="email-template" type="com.appiancorp.common.initialize.LoadEmailTemplates"/>
</configuration-objects>
1. If on 18.3 or above, edit the workingPath in load.bat/sh by replacing ear/suite.ear with deployment
2. Run load.bat/sh
3. Restore the backup of config.xml

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: February 2019

Tags: email, infrastructure

DRAFT INT-XXXX Setup tab error in Send Email node, "The system has encountered a problem"

Daniel DeVeau — Fri, 22 Feb 2019 12:21:32 GMT

Revision 14 posted to Appian Knowledge Base by Daniel DeVeau on 2/22/2019 12:21:32 PM

Symptoms

The Setup tab of a Send E-mail Smart Service node throws the following error:

The system has encountered a problem. 
We're sorry! A problem occurred while processing your last request. 
Please contact the system administrator for more information.

Additionally, the application server log prints the following error for SYSTEM_DOC_EMAIL_HEADER or SYSTEM_DOC_EMAIL_FOOTER:

INFO [ajp-nio-8009-exec-2300] org.apache.catalina.core.StandardWrapperValve.invoke 2018-10-23 02:27:10,836 [ajp-nio-8009-exec-2300] 
ERROR com.appiancorp.common.struts.BaseAction - Error executing action: com.appiancorp.ix.binding.UnresolvedRuntimeException: type=content, sourceId=SYSTEM_DOC_EMAIL_HEADER: 
java.lang.NullPointerException [{1}] cannot be found. [{1}] cannot be found.

Cause

emailHeader.html and/or emailFooter.html are missing from Appian.

Action

Confirm that one or both of the files are missing from Appian by searching for "emailHeader" or "emailFooter" in the Objects tab of Appian Designer.

To retrieve these files, there are two options:

Option 1:

Option 2:

Option 1 is easier and preferable, but if needed these files can be regenerated by using the load.bat/sh script located in <APPIAN_HOME>/_admin/_scripts

To do this, take the following steps:

Edit config.xml located at <APPIAN_HOME>/ear/suite.ear/web.war/WEB-INF/conf/dataload (18.2 and below) or <APPIAN_HOME>/deployment/web.war/WEB-INF/conf/dataload (18.3 and above)
1. 1. Create a backup of config.xml
  2. Comment out all <configuration-object> elements except for "email-template" so the uncommented file reads:
<configuration-objects>
<configuration-object name="email-template" type="com.appiancorp.common.initialize.LoadEmailTemplates"/>
</configuration-objects>
1. If on 18.3 or above, edit the workingPath in load.bat/sh by replacing ear/suite.ear with deployment
2. Run load.bat/sh
3. Restore the backup of config.xml

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: February 2019

Tags: email, infrastructure

DRAFT INT-XXXX Setup tab error in Send Email node, "The system has encountered a problem"

Daniel DeVeau — Mon, 18 Feb 2019 17:42:27 GMT

Revision 13 posted to Appian Knowledge Base by Daniel DeVeau on 2/18/2019 5:42:27 PM

Symptoms

The Setup tab of a Send E-mail Smart Service node throws the following error:

The system has encountered a problem. 
We're sorry! A problem occurred while processing your last request. 
Please contact the system administrator for more information.

Additionally, the application server logs the following error for SYSTEM_DOC_EMAIL_HEADER or SYSTEM_DOC_EMAIL_FOOTER:

INFO [ajp-nio-8009-exec-2300] org.apache.catalina.core.StandardWrapperValve.invoke 2018-10-23 02:27:10,836 [ajp-nio-8009-exec-2300] 
ERROR com.appiancorp.common.struts.BaseAction - Error executing action: com.appiancorp.ix.binding.UnresolvedRuntimeException: type=content, sourceId=SYSTEM_DOC_EMAIL_HEADER: 
java.lang.NullPointerException [{1}] cannot be found. [{1}] cannot be found.

Cause

emailHeader.html and/or emailFooter.html are missing from Appian.

Action

Confirm that one or both of the files are missing from Appian by searching for "emailHeader" or "emailFooter" in the Objects tab of Appian Designer.

To retrieve these files, there are two options:

Option 1:

Option 2:

Option 1 is easier and preferable, but if needed these files can be regenerated by using the load.bat/sh script located in <APPIAN_HOME>/_admin/_scripts

To do this, take the following steps:

Edit config.xml located at <APPIAN_HOME>/ear/suite.ear/web.war/WEB-INF/conf/dataload (18.2 and below) or <APPIAN_HOME>/deployment/web.war/WEB-INF/conf/dataload (18.3 and above)
1. 1. Create a backup of config.xml
  2. Comment out all <configuration-object> elements except for "email-template" so the uncommented file reads:
<configuration-objects>
<configuration-object name="email-template" type="com.appiancorp.common.initialize.LoadEmailTemplates"/>
</configuration-objects>
1. If on 18.3 or above, edit the workingPath in load.bat/sh by replacing ear/suite.ear with deployment
2. Run load.bat/sh
3. Restore the backup of config.xml

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: February 2019

Tags: email, infrastructure