KB-1779 Users are unable to receive email from Appian

Jordan Horwat — Thu, 08 Nov 2018 12:15:05 GMT

Current Revision posted to Appian Knowledge Base by Jordan Horwat on 11/8/2018 12:15:05 PM

Symptoms

User are unable to receive emails from Appian, and the following errors are noticed in the application server log after enabling additional email loggers:

INFO  [stdout] (Appian Work Item - 1 - ProcessExec00 : UnattendedJavaActivityRequest) YYYY-MM-DD HH:MM:SS.mmm [Appian Work Item - 1 - ProcessExec00 : UnattendedJavaActivityRequest] DEBUG com.appiancorp.process.runtime.activities.SendEmailActivity - fromKey=processModel
INFO  [stdout] (Appian Work Item - 1 - ProcessExec00 : UnattendedJavaActivityRequest) YYYY-MM-DD HH:MM:SS.mmm [Appian Work Item - 1 - ProcessExec00 : UnattendedJavaActivityRequest] DEBUG com.appiancorp.process.runtime.activities.SendEmailActivity - Sender Option for [fromKey]: null
INFO  [stdout] (Appian Work Item - 1 - ProcessExec00 : UnattendedJavaActivityRequest) YYYY-MM-DD HH:MM:SS.mmm [Appian Work Item - 1 - ProcessExec00 : UnattendedJavaActivityRequest] DEBUG com.appiancorp.process.runtime.activities.SendEmailActivity - Not setting 'Sender' header

For JBoss, sever.log is located in the <JBOSS_HOME>/standalone/log directory. For Tomcat, tomcat-stdOut.log file is located in the <APPIAN_HOME>/log directory.

Cause

This issue occurs when the Email service is turned off from the Admin Console, or if the custom.properties file located in the <APPIAN_HOME>/conf directory is missing proper configurations as explained in the Mail Server Setup documentation.

Action

Ensure that Appian is allowed to send emails by selecting the "Allow Appian to send email" tab on https://<site-name>/suite/admin/page/email.
Perform the mail server testing procedures to validate the existing configurations.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: November 2018

Tags: email, infrastructure

KB-1779 User are unable to receive email from Appian

Jordan Horwat — Thu, 08 Nov 2018 17:14:31 GMT

Revision 10 posted to Appian Knowledge Base by Jordan Horwat on 11/8/2018 5:14:31 PM

Symptoms

User are unable to receive emails from Appian, and the following errors are noticed in the application server log after enabling additional email loggers:

INFO  [stdout] (Appian Work Item - 1 - ProcessExec00 : UnattendedJavaActivityRequest) YYYY-MM-DD HH:MM:SS.mmm [Appian Work Item - 1 - ProcessExec00 : UnattendedJavaActivityRequest] DEBUG com.appiancorp.process.runtime.activities.SendEmailActivity - fromKey=processModel
INFO  [stdout] (Appian Work Item - 1 - ProcessExec00 : UnattendedJavaActivityRequest) YYYY-MM-DD HH:MM:SS.mmm [Appian Work Item - 1 - ProcessExec00 : UnattendedJavaActivityRequest] DEBUG com.appiancorp.process.runtime.activities.SendEmailActivity - Sender Option for [fromKey]: null
INFO  [stdout] (Appian Work Item - 1 - ProcessExec00 : UnattendedJavaActivityRequest) YYYY-MM-DD HH:MM:SS.mmm [Appian Work Item - 1 - ProcessExec00 : UnattendedJavaActivityRequest] DEBUG com.appiancorp.process.runtime.activities.SendEmailActivity - Not setting 'Sender' header

For JBoss, sever.log is located in the <JBOSS_HOME>/standalone/log directory. For Tomcat, tomcat-stdOut.log file is located in the <APPIAN_HOME>/log directory.

Cause

Action

Ensure that Appian is allowed to send emails by selecting the "Allow Appian to send email" tab on https://<site-name>/suite/admin/page/email.
Perform the mail server testing procedures to validate the existing configurations.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: November 2018

Tags: email, infrastructure

DRAFT KB-XXXX- User are unable to receive email from Appian.

Jordan Horwat — Wed, 07 Nov 2018 14:51:10 GMT

Revision 9 posted to Appian Knowledge Base by Jordan Horwat on 11/7/2018 2:51:10 PM

Symptoms

User are unable to receive emails from Appian, and the following errors are noticed in the application server log after enabling additional email loggers:

INFO  [stdout] (Appian Work Item - 1 - ProcessExec00 : UnattendedJavaActivityRequest) YYYY-MM-DD HH:MM:SS.mmm [Appian Work Item - 1 - ProcessExec00 : UnattendedJavaActivityRequest] DEBUG com.appiancorp.process.runtime.activities.SendEmailActivity - fromKey=processModel
INFO  [stdout] (Appian Work Item - 1 - ProcessExec00 : UnattendedJavaActivityRequest) YYYY-MM-DD HH:MM:SS.mmm [Appian Work Item - 1 - ProcessExec00 : UnattendedJavaActivityRequest] DEBUG com.appiancorp.process.runtime.activities.SendEmailActivity - Sender Option for [fromKey]: null
INFO  [stdout] (Appian Work Item - 1 - ProcessExec00 : UnattendedJavaActivityRequest) YYYY-MM-DD HH:MM:SS.mmm [Appian Work Item - 1 - ProcessExec00 : UnattendedJavaActivityRequest] DEBUG com.appiancorp.process.runtime.activities.SendEmailActivity - Not setting 'Sender' header

For JBoss, sever.log is located in the <JBOSS_HOME>/standalone/log directory. For Tomcat, tomcat-stdOut.log file is located in the <APPIAN_HOME>/log directory.

Cause

Action

Ensure that Appian is allowed to send emails by selecting the "Allow Appian to send email" tab on https://<site-name>/suite/admin/page/email.
Perform the mail server testing procedures to validate the existing configurations.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: November 2018

Tags: email, infrastructure

DRAFT KB-XXXX- User are unable to receive email from Appian.

Jordan Horwat — Wed, 07 Nov 2018 14:49:36 GMT

Revision 8 posted to Appian Knowledge Base by Jordan Horwat on 11/7/2018 2:49:36 PM

Symptoms

User are unable to receive emails from Appian, and the following errors are noticed in the application server log after enabling additional email loggers:

INFO  [stdout] (Appian Work Item - 1 - ProcessExec00 : UnattendedJavaActivityRequest) YYYY-MM-DD HH:MM:SS.mmm [Appian Work Item - 1 - ProcessExec00 : UnattendedJavaActivityRequest] DEBUG com.appiancorp.process.runtime.activities.SendEmailActivity - fromKey=processModel
INFO  [stdout] (Appian Work Item - 1 - ProcessExec00 : UnattendedJavaActivityRequest) YYYY-MM-DD HH:MM:SS.mmm [Appian Work Item - 1 - ProcessExec00 : UnattendedJavaActivityRequest] DEBUG com.appiancorp.process.runtime.activities.SendEmailActivity - Sender Option for [fromKey]: null
INFO  [stdout] (Appian Work Item - 1 - ProcessExec00 : UnattendedJavaActivityRequest) YYYY-MM-DD HH:MM:SS.mmm [Appian Work Item - 1 - ProcessExec00 : UnattendedJavaActivityRequest] DEBUG com.appiancorp.process.runtime.activities.SendEmailActivity - Not setting 'Sender' header

For JBoss, sever.log is located in the <JBOSS_HOME>/standalone/log directory. For Tomcat, tomcat-stdOut.log file is located in the <APPIAN_HOME>/log directory.

Cause

Action

Ensure that the Appian is allowed to send emails via selecting the "Allow Appian to send email" tab on https://<Site-name>/suite/admin/page/email.
Perform the mail server testing procedures to validate the existing configurations.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: November 2018

Tags: email, infrastructure

DRAFT KB-XXXX- User are unable to receive email from Appian.

Jordan Horwat — Wed, 07 Nov 2018 14:48:41 GMT

Revision 7 posted to Appian Knowledge Base by Jordan Horwat on 11/7/2018 2:48:41 PM

Symptoms

User are unable to receive emails from Appian, and the following errors are noticed in the application server logs after enabling additional email loggers:

INFO  [stdout] (Appian Work Item - 1 - ProcessExec00 : UnattendedJavaActivityRequest) YYYY-MM-DD HH:MM:SS.mmm [Appian Work Item - 1 - ProcessExec00 : UnattendedJavaActivityRequest] DEBUG com.appiancorp.process.runtime.activities.SendEmailActivity - fromKey=processModel
INFO  [stdout] (Appian Work Item - 1 - ProcessExec00 : UnattendedJavaActivityRequest) YYYY-MM-DD HH:MM:SS.mmm [Appian Work Item - 1 - ProcessExec00 : UnattendedJavaActivityRequest] DEBUG com.appiancorp.process.runtime.activities.SendEmailActivity - Sender Option for [fromKey]: null
INFO  [stdout] (Appian Work Item - 1 - ProcessExec00 : UnattendedJavaActivityRequest) YYYY-MM-DD HH:MM:SS.mmm [Appian Work Item - 1 - ProcessExec00 : UnattendedJavaActivityRequest] DEBUG com.appiancorp.process.runtime.activities.SendEmailActivity - Not setting 'Sender' header

For JBoss, sever.log is located in the <JBOSS_HOME>/standalone/log directory. For Tomcat, tomcat-stdOut.log file is located in the <APPIAN_HOME>/log directory.

Cause

This issue occurs when the Email service is turned off from the Admin console, or if the custom.properties file located under <APPIAN_HOME>/conf directory is missing proper configurations as mentioned in the documentation here

Action

Ensure that the Appian is allowed to send emails via selecting the "Allow Appian to send email" tab on https://<Site-name>/suite/admin/page/email.
Perform the mail server testing procedures to validate the existing configurations.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: November 2018

Tags: email, infrastructure

DRAFT KB-XXXX- User are unable to receive email from Appian.

Anirudh Rathi — Wed, 07 Nov 2018 14:46:24 GMT

Revision 6 posted to Appian Knowledge Base by Anirudh Rathi on 11/7/2018 2:46:24 PM

Symptoms

User are unable to receive emails from Appian, and the following errors are noticed in the application server logs after enabling additional email loggers:

INFO  [stdout] (Appian Work Item - 1 - ProcessExec00 : UnattendedJavaActivityRequest) YYYY-MM-DD HH:MM:SS.mmm [Appian Work Item - 1 - ProcessExec00 : UnattendedJavaActivityRequest] DEBUG com.appiancorp.process.runtime.activities.SendEmailActivity - fromKey=processModel

INFO  [stdout] (Appian Work Item - 1 - ProcessExec00 : UnattendedJavaActivityRequest) YYYY-MM-DD HH:MM:SS.mmm [Appian Work Item - 1 - ProcessExec00 : UnattendedJavaActivityRequest] DEBUG com.appiancorp.process.runtime.activities.SendEmailActivity - Sender Option for [fromKey]: null

INFO  [stdout] (Appian Work Item - 1 - ProcessExec00 : UnattendedJavaActivityRequest) YYYY-MM-DD HH:MM:SS.mmm [Appian Work Item - 1 - ProcessExec00 : UnattendedJavaActivityRequest] DEBUG com.appiancorp.process.runtime.activities.SendEmailActivity - Not setting 'Sender' header

For JBoss, sever.log is located in the <JBOSS_HOME>/standalone/log directory. For Tomcat, tomcat-stdOut.log file is located in the <APPIAN_HOME>/log directory.

Cause

Action

Ensure that the Appian is allowed to send emails via selecting the "Allow Appian to send email" tab on https://<Site-name>/suite/admin/page/email.
Perform the mail server testing procedures to validate the existing configurations.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: November 2018

Tags: email, infrastructure

DRAFT KB-XXXX- User are unable to receive email from Appian.

Jordan Horwat — Tue, 06 Nov 2018 13:38:11 GMT

Revision 5 posted to Appian Knowledge Base by Jordan Horwat on 11/6/2018 1:38:11 PM

Symptoms

User are unable to receive emails from Appian, and the following errors are noticed in the application server logs after enabling additional email loggers:

17:42:44,364 INFO  [stdout] (Appian Work Item - 1 - ProcessExec00 : UnattendedJavaActivityRequest) 2018-08-28 17:42:44,364 [Appian Work Item - 1 - ProcessExec00 : UnattendedJavaActivityRequest] DEBUG com.appiancorp.process.runtime.activities.SendEmailActivity - fromKey=processModel

17:42:44,365 INFO  [stdout] (Appian Work Item - 1 - ProcessExec00 : UnattendedJavaActivityRequest) 2018-08-28 17:42:44,364 [Appian Work Item - 1 - ProcessExec00 : UnattendedJavaActivityRequest] DEBUG com.appiancorp.process.runtime.activities.SendEmailActivity - Sender Option for [fromKey]: null

17:42:44,382 INFO  [stdout] (Appian Work Item - 1 - ProcessExec00 : UnattendedJavaActivityRequest) 2018-08-28 17:42:44,382 [Appian Work Item - 1 - ProcessExec00 : UnattendedJavaActivityRequest] DEBUG com.appiancorp.process.runtime.activities.SendEmailActivity - Not setting 'Sender' header

For JBoss, sever.log is located in the <JBOSS_HOME>/standalone/log directory. For Tomcat, tomcat-stdOut.log file is located in the <APPIAN_HOME>/log directory.

Cause

Action

Ensure that the Appian is allowed to send emails via selecting the "Allow Appian to send email" tab on https://<Site-name>/suite/admin/page/email.
Perform the mail server testing procedures to validate the existing configurations.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: November 2018

Tags: email, infrastructure

DRAFT KB-XXXX- User are unable to receive email from Appian.

Jordan Horwat — Tue, 06 Nov 2018 13:36:19 GMT

Revision 4 posted to Appian Knowledge Base by Jordan Horwat on 11/6/2018 1:36:19 PM

Symptoms

User are unable to receive emails from Appian, and the following errors are noticed in the application server logs after enabling additional email loggers:

17:42:44,364 INFO  [stdout] (Appian Work Item - 1 - ProcessExec00 : UnattendedJavaActivityRequest) 2018-08-28 17:42:44,364 [Appian Work Item - 1 - ProcessExec00 : UnattendedJavaActivityRequest] DEBUG com.appiancorp.process.runtime.activities.SendEmailActivity - fromKey=processModel

17:42:44,365 INFO  [stdout] (Appian Work Item - 1 - ProcessExec00 : UnattendedJavaActivityRequest) 2018-08-28 17:42:44,364 [Appian Work Item - 1 - ProcessExec00 : UnattendedJavaActivityRequest] DEBUG com.appiancorp.process.runtime.activities.SendEmailActivity - Sender Option for [fromKey]: null

17:42:44,382 INFO  [stdout] (Appian Work Item - 1 - ProcessExec00 : UnattendedJavaActivityRequest) 2018-08-28 17:42:44,382 [Appian Work Item - 1 - ProcessExec00 : UnattendedJavaActivityRequest] DEBUG com.appiancorp.process.runtime.activities.SendEmailActivity - Not setting 'Sender' header

For JBoss, sever.log is located in the <JBOSS_HOME>/standalone/log directory. For Tomcat, tomcat-stdOut.log file is located in the <APPIAN_HOME>/log directory.

Cause

Action

Ensure that the Appian is allowed to send emails via selecting the "Allow Appian to send email" tab on https://<Site-name>/suite/admin/page/email.
In order to validate the existing configurations, ensure that you are able to perform all the mail server testing steps mentioned here.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: November 2018

Tags: email, infrastructure

DRAFT KB-XXXX- User are unable to receive email from Appian.

Anirudh Rathi — Tue, 06 Nov 2018 11:23:47 GMT

Revision 3 posted to Appian Knowledge Base by Anirudh Rathi on 11/6/2018 11:23:47 AM

Symptoms

User are unable to receive emails from Appian and the following errors are noticed in the application server logs after enabling additional email loggers:

17:42:44,364 INFO  [stdout] (Appian Work Item - 1 - ProcessExec00 : UnattendedJavaActivityRequest) 2018-08-28 17:42:44,364 [Appian Work Item - 1 - ProcessExec00 : UnattendedJavaActivityRequest] DEBUG com.appiancorp.process.runtime.activities.SendEmailActivity - fromKey=processModel

17:42:44,365 INFO  [stdout] (Appian Work Item - 1 - ProcessExec00 : UnattendedJavaActivityRequest) 2018-08-28 17:42:44,364 [Appian Work Item - 1 - ProcessExec00 : UnattendedJavaActivityRequest] DEBUG com.appiancorp.process.runtime.activities.SendEmailActivity - Sender Option for [fromKey]: null

17:42:44,382 INFO  [stdout] (Appian Work Item - 1 - ProcessExec00 : UnattendedJavaActivityRequest) 2018-08-28 17:42:44,382 [Appian Work Item - 1 - ProcessExec00 : UnattendedJavaActivityRequest] DEBUG com.appiancorp.process.runtime.activities.SendEmailActivity - Not setting 'Sender' header

For JBoss, sever.log is located in the <JBOSS_HOME>/standalone/log directory. For Tomcat, tomcat-stdOut.log file is located in the <APPIAN_HOME>/log directory.

Cause

This issue is caused when the Email service is turned off from the Admin console or if the custom.properties file located under <APPIAN_HOME>/conf directory is missing proper configurations as mentioned in the documentation here

Action

1. Ensure that the Appian is allowed to send emails via selecting the "Allow Appian to send email" tab on https://<Site-name>/suite/admin/page/email.

2. In order to validate your configurations ensure that you are able to perform all the mail server testing steps mentioned here.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: October 2018

Tags: email, infrastructure

DRAFT KB-XXXX- User are unable to receive email from Appian.

Anirudh Rathi — Wed, 31 Oct 2018 14:17:17 GMT

Revision 1 posted to Appian Knowledge Base by Anirudh Rathi on 10/31/2018 2:17:17 PM

Symptoms

User are unable to receive emails from Appian and the following errors are noticed in the application server logs after enabling additional email loggers:

17:42:44,364 INFO  [stdout] (Appian Work Item - 1 - ProcessExec00 : UnattendedJavaActivityRequest) 2018-08-28 17:42:44,364 [Appian Work Item - 1 - ProcessExec00 : UnattendedJavaActivityRequest] DEBUG com.appiancorp.process.runtime.activities.SendEmailActivity - fromKey=processModel

17:42:44,365 INFO  [stdout] (Appian Work Item - 1 - ProcessExec00 : UnattendedJavaActivityRequest) 2018-08-28 17:42:44,364 [Appian Work Item - 1 - ProcessExec00 : UnattendedJavaActivityRequest] DEBUG com.appiancorp.process.runtime.activities.SendEmailActivity - Sender Option for [fromKey]: null

17:42:44,382 INFO  [stdout] (Appian Work Item - 1 - ProcessExec00 : UnattendedJavaActivityRequest) 2018-08-28 17:42:44,382 [Appian Work Item - 1 - ProcessExec00 : UnattendedJavaActivityRequest] DEBUG com.appiancorp.process.runtime.activities.SendEmailActivity - Not setting 'Sender' header

For JBoss, sever.log is located in the <JBOSS_HOME>/standalone/log directory. For Tomcat, tomcat-stdOut.log file is located in the <APPIAN_HOME>/log directory.

More information on how to enable additional email loggers can be found here.

Cause

Action

1. Ensure that the Appian is allowed to send emails via selecting the "Allow Appian to send email" tab on https://<Site-name>/suite/admin/page/email.

2. In order to validate your configurations ensure that you are able to perform all the mail server testing steps mentioned here.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: October 2018

Tags: email, infrastructure

DRAFT KB-XXXX- User are unable to receive email from Appian.

Anirudh Rathi — Wed, 31 Oct 2018 10:18:23 GMT

Revision 2 posted to Appian Knowledge Base by Anirudh Rathi on 10/31/2018 10:18:23 AM

Symptoms

User are unable to receive emails from Appian and the following errors are noticed in the application server logs after enabling additional email loggers:

17:42:44,364 INFO  [stdout] (Appian Work Item - 1 - ProcessExec00 : UnattendedJavaActivityRequest) 2018-08-28 17:42:44,364 [Appian Work Item - 1 - ProcessExec00 : UnattendedJavaActivityRequest] DEBUG com.appiancorp.process.runtime.activities.SendEmailActivity - fromKey=processModel

17:42:44,365 INFO  [stdout] (Appian Work Item - 1 - ProcessExec00 : UnattendedJavaActivityRequest) 2018-08-28 17:42:44,364 [Appian Work Item - 1 - ProcessExec00 : UnattendedJavaActivityRequest] DEBUG com.appiancorp.process.runtime.activities.SendEmailActivity - Sender Option for [fromKey]: null

17:42:44,382 INFO  [stdout] (Appian Work Item - 1 - ProcessExec00 : UnattendedJavaActivityRequest) 2018-08-28 17:42:44,382 [Appian Work Item - 1 - ProcessExec00 : UnattendedJavaActivityRequest] DEBUG com.appiancorp.process.runtime.activities.SendEmailActivity - Not setting 'Sender' header

For JBoss, sever.log is located in the <JBOSS_HOME>/standalone/log directory. For Tomcat, tomcat-stdOut.log file is located in the <APPIAN_HOME>/log directory.

More information on how to enable additional email loggers can be found here.

Cause

Action

1. Ensure that the Appian is allowed to send emails via selecting the "Allow Appian to send email" tab on https://<Site-name>/suite/admin/page/email.

2. In order to validate your configurations ensure that you are able to perform all the mail server testing steps mentioned here.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: October 2018

Tags: email, infrastructure