KB-1816 System alert emails appear as "Found The document has moved here"

Jordan Horwat — Mon, 03 Dec 2018 16:22:55 GMT

Current Revision posted to Appian Knowledge Base by Jordan Horwat on 12/3/2018 4:22:55 PM

Symptoms

System emails not generated by the Send Email node (e.g. alert and task emails) are received in the following format:

Found 
The document has moved here.

Cause

The web server is redirecting HTTP traffic on the port that the application server is using to retrieve the email bodies.

Action

In custom.properties, change the port configured in the conf.suite.MAIL_SERVER_AND_PORT property to the address and port where the application server can connect to the environment. If the application server cannot connect to the site URL defined in conf.suite.SERVER_AND_PORT, the typical value will be that of the server and port where the application server itself is listening.

For more information on configuring custom mail server properties, refer to the Mail Server Setup documentation.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: December 2018

Tags: email, web server, infrastructure

KB-XXXX System alert e-mails appear as "Found The document has moved here"

Daniel DeVeau — Mon, 03 Dec 2018 09:44:44 GMT

Revision 12 posted to Appian Knowledge Base by Daniel DeVeau on 12/3/2018 9:44:44 AM

Symptoms

System e-mails not generated by the Send Email node (e.g. alert and task e-mails) are received in the following format:

Found 
The document has moved here.

Cause

The web server is redirecting HTTP traffic on the port that the application server is using to retrieve the e-mail bodies.

Action

For more information on configuring custom mail server properties, refer to the Mail Server Setup documentation.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: November 2018

Tags: email, web server, infrastructure

KB-XXXX System alert e-mails appear as "Found The document has moved here"

Tom Ryan — Sun, 02 Dec 2018 17:49:29 GMT

Revision 11 posted to Appian Knowledge Base by Tom Ryan on 12/2/2018 5:49:29 PM

Symptoms

System e-mails not generated by the Send Email node (e.g. alert and task e-mails) are received in the following format:

Found 
The document has moved here.

Cause

The web server is redirecting HTTP traffic on the port that the application server is using to retrieve the e-mail bodies.

Action

Perform one of the following:

In custom.properties, change the port configured in the conf.suite.MAIL_SERVER_AND_PORT property to the address and port where the application server can connect to the environment. If the application server cannot connect to the site URL defined in conf.suite.SERVER_AND_PORT, the typical value will be that of the server and port where the application server itself is listening.
Edit the web server settings to stop redirecting HTTP traffic on the port that is defined in the conf.suite.MAIL_SERVER_AND_PORT setting.
- Note: Disabling the HTTP redirect may allow the environment to be accessed through HTTP. This may not be a suitable configuration for all environments and is not recommended for production systems.

For more information on configuring custom mail server properties, refer to the Mail Server Setup documentation.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: November 2018

Tags: email, web server, infrastructure

KB-XXXX System alert e-mails appear as "Found The document has moved here"

Parmida Borhani — Wed, 28 Nov 2018 19:43:03 GMT

Revision 10 posted to Appian Knowledge Base by Parmida Borhani on 11/28/2018 7:43:03 PM

Symptoms

System e-mails not generated by the Send Email node (e.g. alert and task e-mails) are received in the following format:

Found 
The document has moved here.

Cause

The web server is redirecting HTTP traffic on the port that the application server is using to retrieve the e-mail bodies.

Action

Perform one of the following:

In custom.properties, change the port configured in the conf.suite.MAIL_SERVER_AND_PORT property to a port where traffic is not being redirected by the web server.
Edit the web server settings to stop redirecting HTTP traffic on the port that is defined in the conf.suite.MAIL_SERVER_AND_PORT setting.
- Note: Disabling the HTTP redirect will allow traffic to reach the environment through HTTP. Do not take this step without understanding the consequences.

For more information on configuring custom mail server properties, refer to the Mail Server Setup documentation.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: November 2018

Tags: email, web server, infrastructure

KB-XXXX System alert e-mails appear as "Found The document has moved here"

Daniel DeVeau — Wed, 28 Nov 2018 18:04:29 GMT

Revision 9 posted to Appian Knowledge Base by Daniel DeVeau on 11/28/2018 6:04:29 PM

Symptoms

System e-mails not generated by the Send Email node (e.g. alert and task e-mails) are received in the following format:

Found 
The document has moved here.

Cause

The web server is redirecting HTTP traffic on the port that the application server is using to retrieve the e-mail bodies.

Action

Perform one of the following:

In custom.properties, change the port configured in the conf.suite.MAIL_SERVER_AND_PORT property to a port where traffic is not being redirected by the web server.
Edit the web server settings to stop redirecting HTTP traffic on the port that is defined in the conf.suite.MAIL_SERVER_AND_PORT setting.
- Note: disabling the HTTP redirect will allow traffic to reach the environment through HTTP. Do not take this step without understanding the consequences.

For more information on configuring custom mail server properties, refer to the Mail Server Setup documentation.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: November 2018

Tags: email, web server, infrastructure

KB-XXXX System alert e-mails appear as "Found The document has moved here"

Daniel DeVeau — Wed, 28 Nov 2018 18:03:30 GMT

Revision 8 posted to Appian Knowledge Base by Daniel DeVeau on 11/28/2018 6:03:30 PM

Symptoms

System e-mails not generated by the Send Email node (e.g. alert and task e-mails) are received in the following format:

Found 
The document has moved here.

Cause

The web server is redirecting HTTP traffic on the port that the application server is using to retrieve the e-mail bodies.

Action

Perform one of the following:

In custom.properties, change the port configured by the conf.suite.MAIL_SERVER_AND_PORT property to a port where traffic is not being redirected by the web server.
Edit the web server settings to stop redirecting HTTP traffic on the port that is defined in the conf.suite.MAIL_SERVER_AND_PORT setting.
- Note: disabling the HTTP redirect will allow traffic to reach the environment through HTTP. Do not take this step without understanding the consequences.

For more information on configuring custom mail server properties, refer to the Mail Server Setup documentation.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: November 2018

Tags: email, web server, infrastructure

KB-XXXX System alert e-mails appear as "Found The document has moved here"

Daniel DeVeau — Mon, 12 Nov 2018 18:02:08 GMT

Revision 7 posted to Appian Knowledge Base by Daniel DeVeau on 11/12/2018 6:02:08 PM

Symptoms

System e-mails not generated by the Send Email node (e.g. alert and task e-mails) are received in the following format:

Found 
The document has moved here.

Cause

The web server is redirecting HTTP traffic on the port that the application server is using to retrieve the e-mail bodies.

Action

Perform one of the following:

In custom.properties, change the port that e-mail is configured on by editing the conf.suite.MAIL_SERVER_AND_PORT property.
Edit the web server settings to stop redirecting HTTP traffic on the port that is defined in the conf.suite.MAIL_SERVER_AND_PORT setting.

For more information on configuring custom mail server properties, refer to the Mail Server Setup documentation.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: November 2018

Tags: email, web server, infrastructure

KB-XXXX System alert e-mails appear as "Found The document has moved here"

Daniel DeVeau — Mon, 12 Nov 2018 17:59:22 GMT

Revision 6 posted to Appian Knowledge Base by Daniel DeVeau on 11/12/2018 5:59:22 PM

Symptoms

System e-mails not generated by the Send Email node (e.g. alert and task e-mails) are received in the following format:

Found 
The document has moved here.

Cause

The web server is redirecting HTTP traffic on the port that the application server is using to retrieve the e-mail bodies.

Action

Perform one of the following:

In custom.properties, change the port that e-mail is configured on by editing the conf.suite.MAIL_SERVER_AND_PORT property.
Edit the web server settings to stop redirecting HTTP traffic on the port that e-mail is configured on.

For more information on configuring custom mail server properties, refer to the Mail Server Setup documentation.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: November 2018

Tags: email, web server, infrastructure

KB-XXXX System alert e-mails appear as "Found The document has moved here"

Daniel DeVeau — Mon, 12 Nov 2018 17:59:00 GMT

Revision 5 posted to Appian Knowledge Base by Daniel DeVeau on 11/12/2018 5:59:00 PM

Symptoms

System e-mails not generated by the Send Email node (e.g. alert and task e-mails) are received in the following format:

Found 
The document has moved here.

Cause

The web server is redirecting HTTP traffic on the port that the application server is using to retrieve the e-mail bodies.

Action

Perform one of the following:

In custom.properties, change the port that e-mail is configured on by editing the conf.suite.MAIL_SERVER_AND_PORT property.
Edit the web server settings to stop redirecting HTTP traffic on the port that e-mail is configured on.

For more information on configuring custom mail server properties, refer to the following section of the Mail Server Setup documenation.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: November 2018

Tags: email, web server, infrastructure

KB-XXXX System alert e-mails appear as "Found The document has moved here"

Daniel DeVeau — Fri, 09 Nov 2018 17:23:25 GMT

Revision 4 posted to Appian Knowledge Base by Daniel DeVeau on 11/9/2018 5:23:25 PM

Symptoms

System e-mails are received in the following format:

Found 
The document has moved here.

Cause

The web server is redirecting HTTP traffic on the port that e-mail is configured on.

Action

Perform one of the following:

In <APPIAN_HOME>/custom.properties, change the port that e-mail is configured on by editing the conf.suite.MAIL_SERVER_AND_PORT property.

Edit the web server settings to stop redirecting HTTP traffic on the port that e-mail is configured on.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: November 2018

Tags: email, web server, infrastructure

KB-XXXX System alert e-mails appear as "Found The document has moved here"

Daniel DeVeau — Mon, 05 Nov 2018 17:38:29 GMT

Revision 1 posted to Appian Knowledge Base by Daniel DeVeau on 11/5/2018 5:38:29 PM

Symptoms

symptom

Cause

Action

action

Workaround

workaround

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: November 2018

Tags: email, web server, infrastructure

KB-XXXX System alert e-mails appear as "Found The document has moved here"

Daniel DeVeau — Mon, 05 Nov 2018 13:05:02 GMT

Revision 3 posted to Appian Knowledge Base by Daniel DeVeau on 11/5/2018 1:05:02 PM

Symptoms

System e-mails are received in the following format:

Found 
The document has moved here.

Cause

The web server is redirecting HTTP traffic on the port that e-mail is configured on.

Action

Perform one of the following:

In <APPIAN_HOME>/custom.properties, change the port that e-mail is configured on by editing the conf.suite.MAIL_SERVER_AND_PORT property.

Edit the web server settings to stop redirecting HTTP traffic on the port that e-mail is configured on.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: November 2018

Tags: email, web server, infrastructure

KB-XXXX System alert e-mails appear as "Found The document has moved here"

Daniel DeVeau — Mon, 05 Nov 2018 13:03:42 GMT

Revision 2 posted to Appian Knowledge Base by Daniel DeVeau on 11/5/2018 1:03:42 PM

Symptoms

System e-mails are received in the following format:

Found

The document has moved here.

Cause

The web server is redirecting HTTP traffic on the port that e-mail is configured on.

Action

Perform one of the following:

In <APPIAN_HOME>/custom.properties, change the port that e-mail is configured on by editing the conf.suite.MAIL_SERVER_AND_PORT property.

Edit the web server settings to stop redirecting HTTP traffic on the port that e-mail is configured on.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: November 2018

Tags: email, web server, infrastructure