https://community.appian.com/support/w/kb/1233/kb-1792-blank-page-and-403-errors-observed-when-accessing-appian-via-zscaleren-USTelligent Community 12https://community.appian.com/support/w/kb/1233/kb-1792-blank-page-and-403-errors-observed-when-accessing-appian-via-zscalerThu, 15 Nov 2018 17:54:39 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:da55101b-65e1-4ac6-9693-42454c70b5e2Jordan Horwathttps://community.appian.com/support/w/kb/1233/kb-1792-blank-page-and-403-errors-observed-when-accessing-appian-via-zscaler#commentsCurrent Revision posted to Appian Knowledge Base by Jordan Horwat on 11/15/2018 5:54:39 PM<br /> <h2>Symptoms</h2> <p>When accessing Appian via Zscaler, the following symptoms are observed:</p> <ul> <li>Users observe a blank screen</li> <li>Tabs in Sites render as expected, but content is not shown.</li> <li>Some users observe a <strong>403 - Access Denied</strong> error.</li> </ul> <p>Appian application works as expected with Zscaler disabled.</p> <h2>Cause</h2> <p>Misconfigurations in Zscaler settings can lead to Appian behaving in unexpected manners.</p> <h2>Action</h2> <p>This issue has been resolved in the past by&nbsp;adding the&nbsp;site&nbsp;URL to the SSL bypass list in Zscaler.</p> <p><strong>Note:</strong>&nbsp;This Knowledge Base article should be used for guidance purposes only. Additional information regarding the action item in this article should be discussed with a Server Administration team.</p> <h2>Affected Versions</h2> <p>This article applies to all versions of Appian.</p> <div class="content"> <p>Last Reviewed:&nbsp;November 2018</p> </div><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: Zscaler, infrastructure</div> https://community.appian.com/support/w/kb/1233/kb-1792-blank-page-and-403-errors-observed-when-accessing-appian-via-zscaler/revision/4Thu, 15 Nov 2018 12:33:41 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:da55101b-65e1-4ac6-9693-42454c70b5e2Tejas Kargutkarhttps://community.appian.com/support/w/kb/1233/kb-1792-blank-page-and-403-errors-observed-when-accessing-appian-via-zscaler#commentsRevision 4 posted to Appian Knowledge Base by Tejas Kargutkar on 11/15/2018 12:33:41 PM<br /> <h2>Symptoms</h2> <p>When accessing Appian via Zscaler, the following symptoms are observed:</p> <ul> <li>Users observe a blank screen</li> <li>Tabs in Sites render as expected, but content is not shown.</li> <li>Some users observe a <strong>403 - Access Denied</strong> error.</li> </ul> <p>Appian application works as expected with Zscaler disabled.</p> <h2>Cause</h2> <p>Misconfigurations in Zscaler settings can lead to Appian behaving in unexpected manners.</p> <h2>Action</h2> <p>This issue has been resolved in the past by&nbsp;adding the&nbsp;site&nbsp;URL to the SSL bypass list in Zscaler.</p> <p><strong>Note:</strong>&nbsp;This Knowledge Base article should be used for guidance purposes only. Additional information regarding the action item in this article should be discussed with a Server Administration team.</p> <h2>Affected Versions</h2> <p>This article applies to all versions of Appian.</p> <div class="content"> <p>Last Reviewed:&nbsp;November 2018</p> </div><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: Zscaler, infrastructure</div> https://community.appian.com/support/w/kb/1233/kb-1792-blank-page-and-403-errors-observed-when-accessing-appian-via-zscaler/revision/1Wed, 14 Nov 2018 18:46:42 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:da55101b-65e1-4ac6-9693-42454c70b5e2Tejas Kargutkarhttps://community.appian.com/support/w/kb/1233/kb-1792-blank-page-and-403-errors-observed-when-accessing-appian-via-zscaler#commentsRevision 1 posted to Appian Knowledge Base by Tejas Kargutkar on 11/14/2018 6:46:42 PM<br /> <h2><span style="color:#ff0000;">This Knowledge Base article should be used for guidance purposes only. Any further&nbsp;inquiries regarding the action item in this article should be discussed with the customer&#39;s Server Administration team.</span></h2> <h2>Symptoms</h2> <p>Users observe a blank screen when accessing Appian via Zscaler.</p> <p>When accessing&nbsp;Sites, the tabs render fine but the content is not shown.</p> <p>Some users observe a <strong>403 - Access Denied</strong> error.</p> <p>Appian application works as expected when Zscaler is disabled.</p> <h2>Cause</h2> <p>This can happen&nbsp;due to the mis-configuration in Zscaler settings.</p> <h2>Action</h2> <p>This issue has been resolved in the past by&nbsp;adding the&nbsp;site&nbsp;URL to the SSL bypass list in Zscaler.</p> <h2>Affected Versions</h2> <p>This article applies to all versions of Appian.</p> <p>&nbsp;</p> <div class="content"> <p>Last Reviewed:&nbsp;November 2018</p> </div><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: Zscaler, infrastructure</div> https://community.appian.com/support/w/kb/1233/kb-1792-blank-page-and-403-errors-observed-when-accessing-appian-via-zscaler/revision/3Wed, 14 Nov 2018 16:57:56 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:da55101b-65e1-4ac6-9693-42454c70b5e2Tejas Kargutkarhttps://community.appian.com/support/w/kb/1233/kb-1792-blank-page-and-403-errors-observed-when-accessing-appian-via-zscaler#commentsRevision 3 posted to Appian Knowledge Base by Tejas Kargutkar on 11/14/2018 4:57:56 PM<br /> <h2><span style="color:#ff0000;">This Knowledge Base article should be used for guidance purposes only. Additional information&nbsp;regarding the action item in this article should be discussed with the customer&#39;s Server Administration team.</span></h2> <h2>Symptoms</h2> <p>Users observe a blank screen when accessing Appian via Zscaler.</p> <p>When accessing&nbsp;Sites, the tabs render fine but the content is not shown.</p> <p>Some users observe a <strong>403 - Access Denied</strong> error.</p> <p>Appian application works as expected when Zscaler is disabled.</p> <h2>Cause</h2> <p>This can happen&nbsp;due to the mis-configuration in Zscaler settings.</p> <h2>Action</h2> <p>This issue has been resolved in the past by&nbsp;adding the&nbsp;site&nbsp;URL to the SSL bypass list in Zscaler.</p> <h2>Affected Versions</h2> <p>This article applies to all versions of Appian.</p> <div class="content"> <p>Last Reviewed:&nbsp;November 2018</p> </div><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: Zscaler, infrastructure</div> https://community.appian.com/support/w/kb/1233/kb-1792-blank-page-and-403-errors-observed-when-accessing-appian-via-zscaler/revision/2Wed, 14 Nov 2018 13:46:58 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:da55101b-65e1-4ac6-9693-42454c70b5e2Tejas Kargutkarhttps://community.appian.com/support/w/kb/1233/kb-1792-blank-page-and-403-errors-observed-when-accessing-appian-via-zscaler#commentsRevision 2 posted to Appian Knowledge Base by Tejas Kargutkar on 11/14/2018 1:46:58 PM<br /> <h2><span style="color:#ff0000;">This Knowledge Base article should be used for guidance purposes only. Any further&nbsp;inquiries regarding the action item in this article should be discussed with the customer&#39;s Server Administration team.</span></h2> <h2>Symptoms</h2> <p>Users observe a blank screen when accessing Appian via Zscaler.</p> <p>When accessing&nbsp;Sites, the tabs render fine but the content is not shown.</p> <p>Some users observe a <strong>403 - Access Denied</strong> error.</p> <p>Appian application works as expected when Zscaler is disabled.</p> <h2>Cause</h2> <p>This can happen&nbsp;due to the mis-configuration in Zscaler settings.</p> <h2>Action</h2> <p>This issue has been resolved in the past by&nbsp;adding the&nbsp;site&nbsp;URL to the SSL bypass list in Zscaler.</p> <h2>Affected Versions</h2> <p>This article applies to all versions of Appian.</p> <div class="content"> <p>Last Reviewed:&nbsp;November 2018</p> </div><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: Zscaler, infrastructure</div>