KB-1804 Tomcat fails to load with "The server time zone value 'XXX ' is unrecognized or represents more than one time zone."

Ben Dudley — Mon, 10 Apr 2023 14:48:01 GMT

Current Revision posted to Appian Knowledge Base by Ben Dudley on 4/10/2023 2:48:01 PM

Symptoms

Tomcat fails with the following error in <APPIAN_HOME>/logs/tomcat-stdOut.log:

WARNING [localhost-startStop-1] org.apache.naming.NamingContext.lookup Unexpected exception resolving reference java.sql.SQLException: Cannot create PoolableConnectionFactory (The server time zone value 'CEST' is unrecognized or represents more than one time zone. You must configure either the server or JDBC driver (via the serverTimezone configuration property) to use a more specifc time zone value if you want to utilize time zone support.)
...
Caused by: java.sql.SQLException: The server time zone value 'XXX' is unrecognized or represents more than one time zone. You must configure either the server or JDBC driver (via the serverTimezone configuration property) to use a more specifc time zone value if you want to utilize time zone support.

Cause

This is a known issue with versions 5.1.33 to 5.1.37 of the MySQL JDBC Driver. Navigate to the following directory to find the version being used for the corresponding Appian instance: <APPIAN_HOME>\tomcat\apache-tomcat\lib.

Action

Update to the latest version of the MySQL JDBC Driver as mentioned in the Appian System Requirements documentation.

Affected Versions

This article applies to Appian 18.3 and later.

Last Reviewed: November 2018

Tags: mysql, application server, infrastructure

KB- 1804 Tomcat fails to load with "The server time zone value 'XXX ' is unrecognized or represents more than one time zone."

Jordan Horwat — Wed, 21 Nov 2018 21:47:02 GMT

Revision 9 posted to Appian Knowledge Base by Jordan Horwat on 11/21/2018 9:47:02 PM

Symptoms

Tomcat fails with the following error in <APPIAN_HOME>/logs/tomcat-stdOut.log:

WARNING [localhost-startStop-1] org.apache.naming.NamingContext.lookup Unexpected exception resolving reference java.sql.SQLException: Cannot create PoolableConnectionFactory (The server time zone value 'CEST' is unrecognized or represents more than one time zone. You must configure either the server or JDBC driver (via the serverTimezone configuration property) to use a more specifc time zone value if you want to utilize time zone support.)
...
Caused by: java.sql.SQLException: The server time zone value 'XXX' is unrecognized or represents more than one time zone. You must configure either the server or JDBC driver (via the serverTimezone configuration property) to use a more specifc time zone value if you want to utilize time zone support.

Cause

Action

Update to the latest version of the MySQL JDBC Driver as mentioned in the Appian System Requirements documentation.

Affected Versions

This article applies to Appian 18.3 and later.

Last Reviewed: November 2018

Tags: mysql, application server, infrastructure

KB- 1804 Tomcat fails to load with "The server time zone value 'XXX ' is unrecognized or represents more than one time zone."

Jordan Horwat — Wed, 21 Nov 2018 16:46:04 GMT

Revision 8 posted to Appian Knowledge Base by Jordan Horwat on 11/21/2018 4:46:04 PM

Symptoms

Tomcat fails with the following error in <APPIAN_HOME>/logs/tomcat-stdOut.log:

WARNING [localhost-startStop-1] org.apache.naming.NamingContext.lookup Unexpected exception resolving reference java.sql.SQLException: Cannot create PoolableConnectionFactory (The server time zone value 'CEST' is unrecognized or represents more than one time zone. You must configure either the server or JDBC driver (via the serverTimezone configuration property) to use a more specifc time zone value if you want to utilize time zone support.)
...
Caused by: java.sql.SQLException: The server time zone value 'XXX' is unrecognized or represents more than one time zone. You must configure either the server or JDBC driver (via the serverTimezone configuration property) to use a more specifc time zone value if you want to utilize time zone support.

Cause

Action

Update to the latest version of the MySQL JDBC Driver as mentioned in the Appian System Requirements documentation.

Affected Versions

This article applies to Appian 18.3 and later.

Last Reviewed: November 2018

Tags: mysql, application server, infrastructure

KB- XXXX Tomcat fails to load with "The server time zone value 'XXX ' is unrecognized or represents more than one time zone."

Tom Ryan — Wed, 21 Nov 2018 16:30:40 GMT

Revision 7 posted to Appian Knowledge Base by Tom Ryan on 11/21/2018 4:30:40 PM

Symptoms

Tomcat fails with the following error in <APPIAN_HOME>/logs/tomcat-stdOut.log:

WARNING [localhost-startStop-1] org.apache.naming.NamingContext.lookup Unexpected exception resolving reference java.sql.SQLException: Cannot create PoolableConnectionFactory (The server time zone value 'CEST' is unrecognized or represents more than one time zone. You must configure either the server or JDBC driver (via the serverTimezone configuration property) to use a more specifc time zone value if you want to utilize time zone support.)
...
Caused by: java.sql.SQLException: The server time zone value 'XXX' is unrecognized or represents more than one time zone. You must configure either the server or JDBC driver (via the serverTimezone configuration property) to use a more specifc time zone value if you want to utilize time zone support.

Cause

Action

Update to the latest version of the MySQL JDBC Driver, per the Appian System Requirements documentation.

Affected Versions

This article applies to Appian 18.3 and later.

Last Reviewed: November 2018

Tags: mysql, application server, infrastructure

KB- XXXX Tomcat fails to load with "The server time zone value 'XXX ' is unrecognized or represents more than one time zone."

Miguel Parrado — Wed, 21 Nov 2018 09:44:44 GMT

Revision 6 posted to Appian Knowledge Base by Miguel Parrado on 11/21/2018 9:44:44 AM

Symptoms

Tomcat fails with the following error in <APPIAN_HOME>/logs/tomcat-stdOut.log:

WARNING [localhost-startStop-1] org.apache.naming.NamingContext.lookup Unexpected exception resolving reference java.sql.SQLException: Cannot create PoolableConnectionFactory (The server time zone value 'CEST' is unrecognized or represents more than one time zone. You must configure either the server or JDBC driver (via the serverTimezone configuration property) to use a more specifc time zone value if you want to utilize time zone support.)
...
Caused by: java.sql.SQLException: The server time zone value 'XXX' is unrecognized or represents more than one time zone. You must configure either the server or JDBC driver (via the serverTimezone configuration property) to use a more specifc time zone value if you want to utilize time zone support.

Cause

This is a known issue with some versions of the MySQL JDBC Driver. Navigate to the following directory to find the version being used for the corresponding Appian instance: APPIAN_HOME\tomcat\apache-tomcat\lib

Action

Update to the latest version of the MySQL JDBC Driver, per the Appian System Requirements documentation.

Affected Versions

This article applies to Appian 18.3 and later.

Last Reviewed: November 2018

Tags: mysql, application server, infrastructure

KB- XXXX Tomcat fails to load with "The server time zone value 'XXX ' is unrecognized or represents more than one time zone."

Miguel Parrado — Wed, 21 Nov 2018 09:44:07 GMT

Revision 5 posted to Appian Knowledge Base by Miguel Parrado on 11/21/2018 9:44:07 AM

Symptoms

Tomcat fails with the following error in <APPIAN_HOME>/logs/tomcat-stdOut.log:

WARNING [localhost-startStop-1] org.apache.naming.NamingContext.lookup Unexpected exception resolving reference java.sql.SQLException: Cannot create PoolableConnectionFactory (The server time zone value 'CEST' is unrecognized or represents more than one time zone. You must configure either the server or JDBC driver (via the serverTimezone configuration property) to use a more specifc time zone value if you want to utilize time zone support.)
...
Caused by: java.sql.SQLException: The server time zone value 'XXX' is unrecognized or represents more than one time zone. You must configure either the server or JDBC driver (via the serverTimezone configuration property) to use a more specifc time zone value if you want to utilize time zone support.

Cause

Action

Update to the latest version of the MySQL JDBC Driver as per the Appian System Requirements documentation.

Affected Versions

This article applies to Appian 18.3 and later.

Last Reviewed: November 2018

Tags: mysql, application server, infrastructure

KB- XXXX Tomcat fails to load with "The server time zone value 'XXX ' is unrecognized or represents more than one time zone."

Miguel Parrado — Mon, 19 Nov 2018 12:15:32 GMT

Revision 4 posted to Appian Knowledge Base by Miguel Parrado on 11/19/2018 12:15:32 PM

Symptoms

Tomcat fails with the following error in <APPIAN_HOME>/logs/tomcat-stdOut.log:

WARNING [localhost-startStop-1] org.apache.naming.NamingContext.lookup Unexpected exception resolving reference java.sql.SQLException: Cannot create PoolableConnectionFactory (The server time zone value 'CEST' is unrecognized or represents more than one time zone. You must configure either the server or JDBC driver (via the serverTimezone configuration property) to use a more specifc time zone value if you want to utilize time zone support.)
...
Caused by: java.sql.SQLException: The server time zone value 'XXX' is unrecognized or represents more than one time zone. You must configure either the server or JDBC driver (via the serverTimezone configuration property) to use a more specifc time zone value if you want to utilize time zone support.

Cause

An unsupported version of the MySQL JDBC Driver is being used. To check the version being used, navigate to the following directory where you will find the version being used for the corresponding instance: APPIAN_HOME\tomcat\apache-tomcat\lib

Action

Refer to the Appian System Requirements documentation to determine the supported versions of MySQL JDBC driver and change accordingly.

Affected Versions

This article applies to Appian 18.3 and later.

Last Reviewed: November 2018

Tags: mysql, application server, infrastructure

KB- XXXX Tomcat fails to load with "The server time zone value 'XXX ' is unrecognized or represents more than one time zone."

Miguel Parrado — Mon, 19 Nov 2018 12:14:56 GMT

Revision 3 posted to Appian Knowledge Base by Miguel Parrado on 11/19/2018 12:14:56 PM

Symptoms

Tomcat fails with the following error in <APPIAN_HOME>/logs/tomcat-stdOut.log:

WARNING [localhost-startStop-1] org.apache.naming.NamingContext.lookup Unexpected exception resolving reference java.sql.SQLException: Cannot create PoolableConnectionFactory (The server time zone value 'CEST' is unrecognized or represents more than one time zone. You must configure either the server or JDBC driver (via the serverTimezone configuration property) to use a more specifc time zone value if you want to utilize time zone support.)
...
Caused by: java.sql.SQLException: The server time zone value 'XXX' is unrecognized or represents more than one time zone. You must configure either the server or JDBC driver (via the serverTimezone configuration property) to use a more specifc time zone value if you want to utilize time zone support.

Cause

An unsupported version of the MySQL JDBC Driver is being used. To check the version being used, navigate to the following directory where you will find the driver being used for the corresponding instance: APPIAN_HOME\tomcat\apache-tomcat\lib

Action

Refer to the Appian System Requirements documentation to determine the supported versions of MySQL JDBC driver and change accordingly.

Affected Versions

This article applies to Appian 18.3 and later.

Last Reviewed: November 2018

Tags: mysql, application server, infrastructure

KB- XXXX Tomcat fails to load with "The server time zone value 'XXX ' is unrecognized or represents more than one time zone."

Miguel Parrado — Fri, 16 Nov 2018 18:53:47 GMT

Revision 1 posted to Appian Knowledge Base by Miguel Parrado on 11/16/2018 6:53:47 PM

Symptoms

Tomcat fails with the following error in <APPIAN_HOME>/logs/tomcat-stdOut.log:

WARNING [localhost-startStop-1] org.apache.naming.NamingContext.lookup Unexpected exception resolving reference java.sql.SQLException: Cannot create PoolableConnectionFactory (The server time zone value 'CEST' is unrecognized or represents more than one time zone. You must configure either the server or JDBC driver (via the serverTimezone configuration property) to use a more specifc time zone value if you want to utilize time zone support.)
...
Caused by: java.sql.SQLException: The server time zone value 'XXX' is unrecognized or represents more than one time zone. You must configure either the server or JDBC driver (via the serverTimezone configuration property) to use a more specifc time zone value if you want to utilize time zone support.

Cause

The unsupported MySQL JDBC Driver being used contains a bug that raises a NPE because /com/mysql/jdbc/TimeZoneMapping.properties is never found. The connector uses useLegacyDatetimeCode=false without forcing serverTimeZone.

To check the MySQL version:

In Windows, open cmd.exe as Administrator and run the following command: C:\Program Files\MySQL\MySQL Server x.x\bin\mysqld.exe -V.
In Linux, open a command line and run the following command: mysql -V.

Action

Refer to the System Requirements documentation to determine the supported versions of MySQL and upgrade MySQL accordingly.

Affected Versions

This article applies to Appian 18.3 and later.

Last Reviewed: November 2018

Tags: mysql, application server, infrastructure

KB- XXXX Tomcat fails to load with "The server time zone value 'XXX ' is unrecognized or represents more than one time zone."

Jordan Horwat — Fri, 16 Nov 2018 17:39:55 GMT

Revision 2 posted to Appian Knowledge Base by Jordan Horwat on 11/16/2018 5:39:55 PM

Symptoms

Tomcat fails with the following error in <APPIAN_HOME>/logs/tomcat-stdOut.log:

WARNING [localhost-startStop-1] org.apache.naming.NamingContext.lookup Unexpected exception resolving reference java.sql.SQLException: Cannot create PoolableConnectionFactory (The server time zone value 'CEST' is unrecognized or represents more than one time zone. You must configure either the server or JDBC driver (via the serverTimezone configuration property) to use a more specifc time zone value if you want to utilize time zone support.)
...
Caused by: java.sql.SQLException: The server time zone value 'XXX' is unrecognized or represents more than one time zone. You must configure either the server or JDBC driver (via the serverTimezone configuration property) to use a more specifc time zone value if you want to utilize time zone support.

Cause

An unsupported version of the MySQL JDBC Driver is being used. This version contains a bug that raises a NPE because /com/mysql/jdbc/TimeZoneMapping.properties is never found. The connector uses useLegacyDatetimeCode=false without forcing serverTimeZone.

To check the MySQL version:

In Windows, open cmd.exe as Administrator and run the following command: C:\Program Files\MySQL\MySQL Server x.x\bin\mysqld.exe -V.
In Linux, open a command line and run the following command: mysql -V.

Action

Refer to the Appian System Requirements documentation to determine the supported versions of MySQL and upgrade MySQL accordingly.

Affected Versions

This article applies to Appian 18.3 and later.

Last Reviewed: November 2018

Tags: mysql, application server, infrastructure