https://community.appian.com/support/w/kb/1254/kb-1809-http-401---unauthorized-error-when-accessing-environment-url-via-sslen-USTelligent Community 12https://community.appian.com/support/w/kb/1254/kb-1809-http-401---unauthorized-error-when-accessing-environment-url-via-sslTue, 27 Nov 2018 15:44:09 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:ba9468a4-a903-425c-a612-efedd8dc157dJordan Horwathttps://community.appian.com/support/w/kb/1254/kb-1809-http-401---unauthorized-error-when-accessing-environment-url-via-ssl#commentsCurrent Revision posted to Appian Knowledge Base by Jordan Horwat on 11/27/2018 3:44:09 PM<br /> <h2>Symptoms</h2> <p>Appian and Apache start successfully, but an HTTP 401 Unauthorized Error appears after&nbsp;users&nbsp;login to the site as shown in the image below:</p> <p><a href="/cfs-file/__key/communityserver-wikis-components-files/00-00-00-00-11/Example-_2800_2_2900_.png"><img src="/resized-image/__size/640x480/__key/communityserver-wikis-components-files/00-00-00-00-11/Example-_2800_2_2900_.png" alt=" " /></a></p> <p>There are no entries logged in the&nbsp;<strong>login-audit.csv&nbsp;</strong>file (located in the <code>&lt;APPIAN_HOME&gt;/logs</code> directory) for the attempt. In addition, no traffic is logged in the application server access log or the webserver access log, and there are no errors in the application server log.</p> <h2>Cause</h2> <p>Incoming request from the web server are not properly routed to the application server.&nbsp;</p> <h2>Action</h2> <p>Update the property below in <strong>httpd.conf</strong> (located in the <code>&lt;APACHE_HOME&gt;/conf</code> directory):</p> <p><code>JKWorkerProperty worker.node1.port=8009</code>&nbsp;</p> <h2>Affected Versions</h2> <p>This article applies to&nbsp;all versions of Appian using Apache as a web server.</p> <p>Last Reviewed: November&nbsp;2018</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: web server, application server, infrastructure</div> https://community.appian.com/support/w/kb/1254/kb-1809-http-401---unauthorized-error-when-accessing-environment-url-via-ssl/revision/5Tue, 27 Nov 2018 10:44:09 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:ba9468a4-a903-425c-a612-efedd8dc157dJordan Horwathttps://community.appian.com/support/w/kb/1254/kb-1809-http-401---unauthorized-error-when-accessing-environment-url-via-ssl#commentsRevision 5 posted to Appian Knowledge Base by Jordan Horwat on 11/27/2018 10:44:09 AM<br /> <h2>Symptoms</h2> <p>Appian and Apache start successfully, but an HTTP 401 Unauthorized Error appears after&nbsp;users&nbsp;login to the site as shown in the image below:</p> <p><a href="/cfs-file/__key/communityserver-wikis-components-files/00-00-00-00-13/Example-_2800_2_2900_.png"><img src="/resized-image/__size/640x480/__key/communityserver-wikis-components-files/00-00-00-00-13/Example-_2800_2_2900_.png" alt=" " /></a></p> <p>There are no entries logged in the&nbsp;<strong>login-audit.csv&nbsp;</strong>file (located in the <code>&lt;APPIAN_HOME&gt;/logs</code> directory) for the attempt. In addition, no traffic is logged in the application server access log or the webserver access log, and there are no errors in the application server log.</p> <h2>Cause</h2> <p>Incoming request from the web server are not properly routed to the application server.&nbsp;</p> <h2>Action</h2> <p>Update the property below in <strong>httpd.conf</strong> (located in the <code>&lt;APACHE_HOME&gt;/conf</code> directory):</p> <p><code>JKWorkerProperty worker.node1.port=8009</code>&nbsp;</p> <h2>Affected Versions</h2> <p>This article applies to&nbsp;all versions of Appian using Apache as a web server.</p> <p>Last Reviewed: November&nbsp;2018</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: web server, application server, infrastructure</div> https://community.appian.com/support/w/kb/1254/kb-1809-http-401---unauthorized-error-when-accessing-environment-url-via-ssl/revision/1Mon, 26 Nov 2018 21:49:54 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:ba9468a4-a903-425c-a612-efedd8dc157dStephen Okalahttps://community.appian.com/support/w/kb/1254/kb-1809-http-401---unauthorized-error-when-accessing-environment-url-via-ssl#commentsRevision 1 posted to Appian Knowledge Base by Stephen Okala on 11/26/2018 9:49:54 PM<br /> <h2>Symptoms</h2> <p>Appian and Apache start successfully, but a HTTP 401 Unauthorized Error appears after&nbsp;users&nbsp;log in the site as shown in the image below:&nbsp;</p> <p><a href="/cfs-file/__key/communityserver-wikis-components-files/00-00-00-00-13/Example.png"><img src="/resized-image/__size/640x480/__key/communityserver-wikis-components-files/00-00-00-00-13/Example.png" alt=" " /></a></p> <p>There are no entries logged in the&nbsp;<strong>login-audit.csv&nbsp;</strong>file for the attempt, no traffic is logged in the application server access log or the webserver access log, and there are no errors in the application server log.</p> <p>&nbsp;</p> <h2>Cause</h2> <p>Incoming request from the web server are not properly routed to the application server.&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <h2>Action</h2> <p>Update the property below in <strong>httpd.conf:</strong></p> <p><code>JKWorkerProperty worker.node1.port=8009</code></p> <h2>&nbsp;</h2> <h2>Affected Versions</h2> <p>This article applies to&nbsp;all versions of Appian.</p> <p>Last Reviewed: November&nbsp;2018</p> <p><span style="color:#222222;font-family:&#39;Appian Open Sans&#39;, sans-serif;font-size:14px;white-space:pre-wrap;background-color:#fafafa;">&nbsp;</span></p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: web server, application server, infrastructure</div> https://community.appian.com/support/w/kb/1254/kb-1809-http-401---unauthorized-error-when-accessing-environment-url-via-ssl/revision/4Mon, 26 Nov 2018 17:30:28 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:ba9468a4-a903-425c-a612-efedd8dc157dJordan Horwathttps://community.appian.com/support/w/kb/1254/kb-1809-http-401---unauthorized-error-when-accessing-environment-url-via-ssl#commentsRevision 4 posted to Appian Knowledge Base by Jordan Horwat on 11/26/2018 5:30:28 PM<br /> <h2>Symptoms</h2> <p>Appian and Apache start successfully, but a HTTP 401 Unauthorized Error appears after&nbsp;users&nbsp;log in the site as shown in the image below:</p> <p><a href="/cfs-file/__key/communityserver-wikis-components-files/00-00-00-00-13/Example-_2800_2_2900_.png"><img src="/resized-image/__size/640x480/__key/communityserver-wikis-components-files/00-00-00-00-13/Example-_2800_2_2900_.png" alt=" " /></a></p> <p>There are no entries logged in the&nbsp;<strong>login-audit.csv&nbsp;</strong>file (located in the <code>&lt;APPIAN_HOME&gt;/logs</code> directory) for the attempt, no traffic is logged in the application server access log or the webserver access log, and there are no errors in the application server log.</p> <h2>Cause</h2> <p>Incoming request from the web server are not properly routed to the application server.&nbsp;</p> <h2>Action</h2> <p>Update the property below in <strong>httpd.conf</strong> (located in the <code>&lt;APACHE_HOME&gt;/conf</code> directory):</p> <p><code>JKWorkerProperty worker.node1.port=8009</code>&nbsp;</p> <h2>Affected Versions</h2> <p>This article applies to&nbsp;all versions of Appian using Apache as a web server.</p> <p>Last Reviewed: November&nbsp;2018</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: web server, application server, infrastructure</div> https://community.appian.com/support/w/kb/1254/kb-1809-http-401---unauthorized-error-when-accessing-environment-url-via-ssl/revision/3Mon, 26 Nov 2018 17:25:41 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:ba9468a4-a903-425c-a612-efedd8dc157dStephen Okalahttps://community.appian.com/support/w/kb/1254/kb-1809-http-401---unauthorized-error-when-accessing-environment-url-via-ssl#commentsRevision 3 posted to Appian Knowledge Base by Stephen Okala on 11/26/2018 5:25:41 PM<br /> <h2>Symptoms</h2> <p>Appian and Apache start successfully, but a HTTP 401 Unauthorized Error appears after&nbsp;users&nbsp;log in the site as shown in the image below:</p> <p><a href="/cfs-file/__key/communityserver-wikis-components-files/00-00-00-00-13/Example-_2800_2_2900_.png"><img src="/resized-image/__size/640x480/__key/communityserver-wikis-components-files/00-00-00-00-13/Example-_2800_2_2900_.png" alt=" " /></a></p> <p>There are no entries logged in the&nbsp;<strong>login-audit.csv&nbsp;</strong>file (located in the <code>&lt;APPIAN_HOME&gt;/logs</code> directory) for the attempt, no traffic is logged in the application server access log or the webserver access log, and there are no errors in the application server log.</p> <h2>Cause</h2> <p>Incoming request from the web server are not properly routed to the application server.&nbsp;</p> <h2>Action</h2> <p>Update the property below in <strong>httpd.conf</strong> (located in the <code>&lt;APACHE_HOME&gt;/conf</code> directory):</p> <p><code>JKWorkerProperty worker.node1.port=8009</code>&nbsp;</p> <h2>Affected Versions</h2> <p>This article applies to&nbsp;all versions of Appian that use Apache.</p> <p>Last Reviewed: November&nbsp;2018</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: web server, application server, infrastructure</div> https://community.appian.com/support/w/kb/1254/kb-1809-http-401---unauthorized-error-when-accessing-environment-url-via-ssl/revision/2Mon, 26 Nov 2018 17:14:46 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:ba9468a4-a903-425c-a612-efedd8dc157dStephen Okalahttps://community.appian.com/support/w/kb/1254/kb-1809-http-401---unauthorized-error-when-accessing-environment-url-via-ssl#commentsRevision 2 posted to Appian Knowledge Base by Stephen Okala on 11/26/2018 5:14:46 PM<br /> <h2>Symptoms</h2> <p>Appian and Apache start successfully, but a HTTP 401 Unauthorized Error appears after&nbsp;users&nbsp;log in the site as shown in the image below:</p> <p><a href="/cfs-file/__key/communityserver-wikis-components-files/00-00-00-00-13/Example-_2800_2_2900_.png"><img src="/resized-image/__size/640x480/__key/communityserver-wikis-components-files/00-00-00-00-13/Example-_2800_2_2900_.png" alt=" " /></a></p> <p>There are no entries logged in the&nbsp;<strong>login-audit.csv&nbsp;</strong>file for the attempt, no traffic is logged in the application server access log or the webserver access log, and there are no errors in the application server log.</p> <h2>Cause</h2> <p>Incoming request from the web server are not properly routed to the application server.&nbsp;</p> <h2>Action</h2> <p>Update the property below in <strong>httpd.conf:</strong></p> <p><code>JKWorkerProperty worker.node1.port=8009</code>&nbsp;</p> <h2>Affected Versions</h2> <p>This article applies to&nbsp;all versions of Appian.</p> <p>Last Reviewed: November&nbsp;2018</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: web server, application server, infrastructure</div>