KB-1864 Users not receiving emails from Appianhttps://community.appian.com/support/w/kb/1321/kb-1864-users-not-receiving-emails-from-appianen-USTelligent Community 12KB-1864 Users not receiving emails from Appianhttps://community.appian.com/support/w/kb/1321/kb-1864-users-not-receiving-emails-from-appianThu, 14 Feb 2019 18:59:40 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:28142da3-1deb-492b-b21e-ac3f4d65ae35Jordan Horwathttps://community.appian.com/support/w/kb/1321/kb-1864-users-not-receiving-emails-from-appian#commentsCurrent Revision posted to Appian Knowledge Base by Jordan Horwat on 2/14/2019 6:59:40 PM<br /> <h1>Symptoms</h1> <p>Users are unable to receive system emails from Appian, such as the following:</p> <ul> <li>Password reset links</li> <li>Monitoring alerts</li> <li>Emails from the Send Email Smart Service</li> </ul> <h1>Cause</h1> <p>Email integration to allow Appian to send emails has been disabled.</p> <h1>Action</h1> <ol> <li>Navigate to the Appian Administration Console.</li> <li>Navigate to the &#39;Email&#39; tab under the &#39;Integration&#39; header.</li> <li>Select the &#39;Allow Appian to send email&#39; box and save changes (screenshot below).</li> </ol> <p><a href="/cfs-file/__key/communityserver-wikis-components-files/00-00-00-00-11/emailkb.PNG"><img src="/resized-image/__size/320x240/__key/communityserver-wikis-components-files/00-00-00-00-11/emailkb.PNG" alt=" " /></a></p> <h1>Affected Versions</h1> <p>This article applies to Appian 18.1 and later.</p> <p>Last Reviewed: February 2019</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: email, integration</div> KB-1864 Users not receiving emails from Appianhttps://community.appian.com/support/w/kb/1321/kb-1864-users-not-receiving-emails-from-appian/revision/4Thu, 14 Feb 2019 13:59:40 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:28142da3-1deb-492b-b21e-ac3f4d65ae35Jordan Horwathttps://community.appian.com/support/w/kb/1321/kb-1864-users-not-receiving-emails-from-appian#commentsRevision 4 posted to Appian Knowledge Base by Jordan Horwat on 2/14/2019 1:59:40 PM<br /> <h1>Symptoms</h1> <p>Users are unable to receive system emails from Appian, such as the following:</p> <ul> <li>Password reset links</li> <li>Monitoring alerts</li> <li>Emails from the Send Email Smart Service</li> </ul> <h1>Cause</h1> <p>Email integration to allow Appian to send emails has been disabled.</p> <h1>Action</h1> <ol> <li>Navigate to the Appian Administration Console.</li> <li>Navigate to the &#39;Email&#39; tab under the &#39;Integration&#39; header.</li> <li>Select the &#39;Allow Appian to send email&#39; box and save changes (screenshot below).</li> </ol> <p><a href="/cfs-file/__key/communityserver-wikis-components-files/00-00-00-00-13/emailkb.PNG"><img src="/resized-image/__size/320x240/__key/communityserver-wikis-components-files/00-00-00-00-13/emailkb.PNG" alt=" " /></a></p> <h1>Affected Versions</h1> <p>This article applies to Appian 18.1 and later.</p> <p>Last Reviewed: February 2019</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: email, integration</div> Users not receiving emails from Appianhttps://community.appian.com/support/w/kb/1321/kb-1864-users-not-receiving-emails-from-appian/revision/3Wed, 13 Feb 2019 10:08:43 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:28142da3-1deb-492b-b21e-ac3f4d65ae35Jordan Horwathttps://community.appian.com/support/w/kb/1321/kb-1864-users-not-receiving-emails-from-appian#commentsRevision 3 posted to Appian Knowledge Base by Jordan Horwat on 2/13/2019 10:08:43 AM<br /> <h1>Symptoms</h1> <p>Users are unable to receive system emails from Appian, such as the following:</p> <ul> <li>Password reset links</li> <li>Monitoring alerts</li> <li>Emails from the Send Email Smart Service</li> </ul> <h1>Cause</h1> <p>Email integration to allow Appian to send emails has been disabled.</p> <h1>Action</h1> <ol> <li>Navigate to the Appian Administration Console.</li> <li>Navigate to the &#39;Email&#39; tab under the &#39;Integration&#39; header.</li> <li>Select the &#39;Allow Appian to send email&#39; box and save changes (screenshot below).</li> </ol> <p><a href="/cfs-file/__key/communityserver-wikis-components-files/00-00-00-00-13/emailkb.PNG"><img src="/resized-image/__size/320x240/__key/communityserver-wikis-components-files/00-00-00-00-13/emailkb.PNG" alt=" " /></a></p> <h1>Affected Versions</h1> <p>This article applies to Appian 18.1 and later.</p> <p>Last Reviewed: February 2019</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: email, integration</div> Users not receiving emails from Appianhttps://community.appian.com/support/w/kb/1321/kb-1864-users-not-receiving-emails-from-appian/revision/2Wed, 13 Feb 2019 07:39:52 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:28142da3-1deb-492b-b21e-ac3f4d65ae35Taylor Parkhttps://community.appian.com/support/w/kb/1321/kb-1864-users-not-receiving-emails-from-appian#commentsRevision 2 posted to Appian Knowledge Base by Taylor Park on 2/13/2019 7:39:52 AM<br /> <h1>Symptoms</h1> <p>Users are unable to receive system emails from Appian, such as the following:</p> <ul> <li>Password reset links</li> <li>Monitoring alerts</li> <li>Emails from the Send Email Smart Service</li> </ul> <h1>Cause</h1> <p>Email integration to allow Appian to send emails has been disabled.</p> <h1>Action</h1> <ol> <li>Navigate to the Appian Administration Console.</li> <li>Navigate to the &#39;Email&#39; tab under the &#39;Integration&#39; header.</li> <li>Select the &#39;Allow Appian to send email&#39; box and save changes (screenshot below).</li> </ol> <p><a href="/cfs-file/__key/communityserver-wikis-components-files/00-00-00-00-13/emailkb.PNG"><img src="/resized-image/__size/320x240/__key/communityserver-wikis-components-files/00-00-00-00-13/emailkb.PNG" alt=" " /></a></p> <h1>Affected Versions</h1> <p>This affects all versions of Appian 18.1 and later.</p> <p>&nbsp;</p> <p>Last Reviewed: February 2019</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: email, integration</div> Users not receiving emails from Appianhttps://community.appian.com/support/w/kb/1321/kb-1864-users-not-receiving-emails-from-appian/revision/1Thu, 07 Feb 2019 20:10:14 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:28142da3-1deb-492b-b21e-ac3f4d65ae35Taylor Parkhttps://community.appian.com/support/w/kb/1321/kb-1864-users-not-receiving-emails-from-appian#commentsRevision 1 posted to Appian Knowledge Base by Taylor Park on 2/7/2019 8:10:14 PM<br /> <h1>Symptoms</h1> <p>Users are unable to receive system emails from Appian, such as the following:</p> <ul> <li>Password reset links</li> <li>Monitoring alerts</li> <li>Emails from the Send Email Smart Service</li> </ul> <p>&nbsp;</p> <h1>Cause</h1> <p>Email integration to allow Appian to send emails has been disabled.</p> <p>&nbsp;</p> <h1>Action</h1> <ol> <li>Navigate to the Appian Administration Console.</li> <li>Navigate to the &#39;Email&#39; tab under the &#39;Integration&#39; header.</li> <li>Select the &#39;Allow Appian to send email&#39; box and save changes (screenshot below).</li> </ol> <p><a href="/cfs-file/__key/communityserver-wikis-components-files/00-00-00-00-13/emailkb.PNG"><img src="/resized-image/__size/320x240/__key/communityserver-wikis-components-files/00-00-00-00-13/emailkb.PNG" alt=" " /></a></p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: email, integration</div>