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DRAFT KB-XXXX Application server crashes with "java: double free or corruption" error

Symptoms

The application server crashes with the following error in the application server log:

Error in `<FILEPATH_TO_JAVA>/java': double free or corruption (fasttop)

The following is also true:

  • The plugin 'PDF Tools' is installed on the site and is below version 2.0
  • The site uses the 'Convert PDF To Image' smart service

Cause

Underlying jars used by older versions of the 'PDF Tools' plugin do not properly handle certain use cases in the 'Convert PDF To Image' smart service. These underlying jars have since been updated and fixed.

Action

Update the 'PDF Tools' plugin to the most recent version through the Appian Admin Console.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: Feburary 2019