https://community.appian.com/support/w/kb/1327/kb-1862-application-server-crashes-with-java-double-free-or-corruption-erroren-USTelligent Community 12https://community.appian.com/support/w/kb/1327/kb-1862-application-server-crashes-with-java-double-free-or-corruption-errorFri, 08 Feb 2019 21:54:52 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:110ad15e-e04c-4c34-b375-5741b68f6d4dJordan Horwathttps://community.appian.com/support/w/kb/1327/kb-1862-application-server-crashes-with-java-double-free-or-corruption-error#commentsCurrent Revision posted to Appian Knowledge Base by Jordan Horwat on 2/8/2019 9:54:52 PM<br /> <h2>Symptoms</h2> <p>The application server crashes with the following error in the&nbsp;application server log:</p> <pre>Error in `&lt;FILEPATH_TO_JAVA&gt;/java&#39;: double free or corruption (fasttop)</pre> <p>The following&nbsp;conditions are also true:</p> <ul> <li>The&nbsp;PDF Tools plugin is installed on the site, and&nbsp;the plugin version is earlier than 2.0.</li> <li>The site uses the Convert PDF To Image smart service.</li> </ul> <h2>Cause</h2> <p>Underlying&nbsp;JAR files used by older versions of the PDF Tools plugin&nbsp;do not properly handle certain use cases in the Convert PDF To Image smart service. These underlying&nbsp;JAR files have since been updated and fixed.</p> <h2>Action</h2> <p>Deploy the most recent version of the PDF Tools plugin&nbsp;via the Appian Admin Console.</p> <h2>Affected Versions</h2> <p>This article applies to all versions of Appian.</p> <p>Last Reviewed: Feburary&nbsp;2019</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: application server, integration, plugins</div> https://community.appian.com/support/w/kb/1327/kb-1862-application-server-crashes-with-java-double-free-or-corruption-error/revision/1Fri, 08 Feb 2019 18:53:08 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:110ad15e-e04c-4c34-b375-5741b68f6d4dZach Puderbachhttps://community.appian.com/support/w/kb/1327/kb-1862-application-server-crashes-with-java-double-free-or-corruption-error#commentsRevision 1 posted to Appian Knowledge Base by Zach Puderbach on 2/8/2019 6:53:08 PM<br /> <h2>Symptoms</h2> <p>The application server crashes with the following error in the&nbsp;<strong>application server log</strong>:</p> <pre>Error in `&lt;FILEPATH_TO_JAVA&gt;/java&#39;: double free or corruption (fasttop)</pre> <p>The following is also true:</p> <ul> <li>The plugin &#39;PDF Tools&#39; is installed on the site and is below version 2.0</li> <li>The site uses the &#39;Convert PDF To Image&#39; smart service</li> </ul> <h2>Cause</h2> <p>Underlying jars used by older versions of the &#39;PDF Tools&#39; plugin&nbsp;do not properly handle certain use cases in the &#39;Convert PDF To Image&#39; smart service. These underlying jars have since been updated and fixed.</p> <p>&nbsp;</p> <h2>Action</h2> <p>Update the &#39;PDF Tools&#39; plugin to the most recent version through the&nbsp;Appian Admin Console.</p> <h2>Affected Versions</h2> <p>This article applies to all versions of Appian.</p> <p>Last Reviewed: Feburary&nbsp;2019</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: application server, plugins</div> https://community.appian.com/support/w/kb/1327/kb-1862-application-server-crashes-with-java-double-free-or-corruption-error/revision/4Fri, 08 Feb 2019 16:39:18 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:110ad15e-e04c-4c34-b375-5741b68f6d4dZach Puderbachhttps://community.appian.com/support/w/kb/1327/kb-1862-application-server-crashes-with-java-double-free-or-corruption-error#commentsRevision 4 posted to Appian Knowledge Base by Zach Puderbach on 2/8/2019 4:39:18 PM<br /> <h2>Symptoms</h2> <p>The application server crashes with the following error in the&nbsp;application server log:</p> <pre>Error in `&lt;FILEPATH_TO_JAVA&gt;/java&#39;: double free or corruption (fasttop)</pre> <p>The following&nbsp;conditions are also true:</p> <ul> <li>The&nbsp;PDF Tools plugin is installed on the site, and&nbsp;the plugin version is earlier than 2.0.</li> <li>The site uses the Convert PDF To Image smart service.</li> </ul> <h2>Cause</h2> <p>Underlying&nbsp;JAR files used by older versions of the PDF Tools plugin&nbsp;do not properly handle certain use cases in the Convert PDF To Image smart service. These underlying&nbsp;JAR files have since been updated and fixed.</p> <h2>Action</h2> <p>Deploy the most recent version of the PDF Tools plugin&nbsp;via the Appian Admin Console.</p> <h2>Affected Versions</h2> <p>This article applies to all versions of Appian.</p> <p>Last Reviewed: Feburary&nbsp;2019</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: application server, integration, plugins</div> https://community.appian.com/support/w/kb/1327/kb-1862-application-server-crashes-with-java-double-free-or-corruption-error/revision/3Fri, 08 Feb 2019 16:19:41 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:110ad15e-e04c-4c34-b375-5741b68f6d4dJordan Horwathttps://community.appian.com/support/w/kb/1327/kb-1862-application-server-crashes-with-java-double-free-or-corruption-error#commentsRevision 3 posted to Appian Knowledge Base by Jordan Horwat on 2/8/2019 4:19:41 PM<br /> <h2>Symptoms</h2> <p>The application server crashes with the following error in the&nbsp;application server log:</p> <pre>Error in `&lt;FILEPATH_TO_JAVA&gt;/java&#39;: double free or corruption (fasttop)</pre> <p>The following&nbsp;conditions are also true:</p> <ul> <li>The&nbsp;PDF Tools plugin is installed on the site, and&nbsp;the plugin version is&nbsp;2.0 or earlier.</li> <li>The site uses the Convert PDF To Image smart service.</li> </ul> <h2>Cause</h2> <p>Underlying&nbsp;JAR files used by older versions of the PDF Tools plugin&nbsp;do not properly handle certain use cases in the Convert PDF To Image smart service. These underlying&nbsp;JAR files have since been updated and fixed.</p> <h2>Action</h2> <p>Deploy the most recent version of the PDF Tools plugin&nbsp;via the Appian Admin Console.</p> <h2>Affected Versions</h2> <p>This article applies to all versions of Appian.</p> <p>Last Reviewed: Feburary&nbsp;2019</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: application server, integration, plugins</div> https://community.appian.com/support/w/kb/1327/kb-1862-application-server-crashes-with-java-double-free-or-corruption-error/revision/2Fri, 08 Feb 2019 13:53:17 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:110ad15e-e04c-4c34-b375-5741b68f6d4dZach Puderbachhttps://community.appian.com/support/w/kb/1327/kb-1862-application-server-crashes-with-java-double-free-or-corruption-error#commentsRevision 2 posted to Appian Knowledge Base by Zach Puderbach on 2/8/2019 1:53:17 PM<br /> <h2>Symptoms</h2> <p>The application server crashes with the following error in the&nbsp;<strong>application server log</strong>:</p> <pre>Error in `&lt;FILEPATH_TO_JAVA&gt;/java&#39;: double free or corruption (fasttop)</pre> <p>The following is also true:</p> <ul> <li>The plugin &#39;PDF Tools&#39; is installed on the site and is below version 2.0</li> <li>The site uses the &#39;Convert PDF To Image&#39; smart service</li> </ul> <h2>Cause</h2> <p>Underlying jars used by older versions of the &#39;PDF Tools&#39; plugin&nbsp;do not properly handle certain use cases in the &#39;Convert PDF To Image&#39; smart service. These underlying jars have since been updated and fixed.</p> <h2>Action</h2> <p>Update the &#39;PDF Tools&#39; plugin to the most recent version through the&nbsp;Appian Admin Console.</p> <h2>Affected Versions</h2> <p>This article applies to all versions of Appian.</p> <p>Last Reviewed: Feburary&nbsp;2019</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: application server, plugins</div>