KB-1867 "Start process link not displayed because the system is in a degraded (stateless) status." error when starting processes in the Appian for Mobile Devices app

Parmida Borhani — Tue, 04 Feb 2020 06:44:19 GMT

Current Revision posted to Appian Knowledge Base by Parmida Borhani on 2/4/2020 6:44:19 AM

Symptoms

When attempting to launch processes using a!startProcessLink, users of the Appian for Mobile Devices application encounter the following error screen:

An Error has occurred
This link is currently not available due to a system issue. Please contact your system administrator with the following error message if the issue persists:
Start process link not displayed because the system is in a degraded (stateless) status.

The issue is known to occur in the following cases:

Launching processes from offline-enabled interfaces (both iOS and Android)
Launching processes from Record dashboards (iOS only)

Cause

The a!startProcessLink function is not compatible with offline-enabled interfaces. More details about offline use of links in interfaces can be found in the Designing for Offline Mobile documentation.
The issue regarding Record dashboards using iOS has been addressed in version 19.2 of the Appian for Mobile Devices application.

Action

If the issue is occurring on an offline-enabled form that does not require offline capability, disable offline mode by opening the Interface Properties dialog in the interface object, unticking the "Make Available Offline" checkbox, and saving the interface.
If the issue is occurring in Record Views, update your Appian for Mobile Devices application to the latest version from the App Store. If you are using a branded build, request an updated custom build using the Mobile Branding application.

Affected Versions

This article applies to the Appian for Mobile Devices application versions 19.1.1 and earlier.

Last Reviewed: February 2020

Tags: known issues, records, interfaces, iOS, SAIL, application design, fixed issues, Mobile

KB-1867 "Start process link not displayed because the system is in a degraded (stateless) status." error when starting processes in the Appian for Mobile Devices app

Rebecca Jonas — Mon, 03 Feb 2020 21:23:07 GMT

Revision 16 posted to Appian Knowledge Base by Rebecca Jonas on 2/3/2020 9:23:07 PM

Symptoms

When attempting to launch processes using a!startProcessLink, users of the Appian for Mobile Devices application encounter the following error screen:

An Error has occurred
This link is currently not available due to a system issue. Please contact your system administrator with the following error message if the issue persists:
Start process link not displayed because the system is in a degraded (stateless) status.

The issue is known to occur in the following cases:

Launching processes from offline-enabled interfaces (both iOS and Android)
Launching processes from Record dashboards (iOS only)

Cause

The a!startProcessLink function is not compatible with offline-enabled interfaces. More details about offline use of links in interfaces can be found in the Designing for Offline Mobile documentation.
The issue regarding Record dashboards using iOS has been addressed in version 19.2 of the Appian for Mobile Devices application.

Action

If the issue is occurring on an offline-enabled form that does not require offline capability, disable offline mode by opening the Interface Properties dialog in the interface object, unticking the "Make Available Offline" checkbox, and saving the interface.
If the issue is occurring in Record Views, update your Appian for Mobile Devices application to the latest version from the App Store. If you are using a branded build, request an updated custom build using the Mobile Branding application.

Affected Versions

This article applies to the Appian for Mobile Devices application versions 19.1.1 and earlier.

Last Reviewed: June 2019

Tags: known issues, records, interfaces, iOS, SAIL, application design, fixed issues, Mobile

KB-1867 "Start process link not displayed because the system is in a degraded (stateless) status." error when starting processes in the Appian for Mobile Devices app

Rebecca Jonas — Fri, 14 Jun 2019 20:57:44 GMT

Revision 15 posted to Appian Knowledge Base by Rebecca Jonas on 6/14/2019 8:57:44 PM

Symptoms

When attempting to launch processes using a!startProcessLink, users of the Appian for Mobile Devices application encounter the following error screen:

An Error has occurred
This link is currently not available due to a system issue. Please contact your system administrator with the following error message if the issue persists:
Start process link not displayed because the system is in a degraded (stateless) status.

The issue is known to occur in the following cases:

Launching processes from offline-enabled interfaces (both iOS and Android)
Launching processes from Record dashboards (iOS only)

Cause

The a!startProcessLink function is not compatible with offline-enabled interfaces.
The issue regarding Record dashboards using iOS has been addressed in version 19.2 of the Appian for Mobile Devices application.

Action

If the issue is occurring on an offline-enabled form that does not require offline capability, disable offline mode by opening the Interface Properties dialog in the interface object, unticking the "Make Available Offline" checkbox, and saving the interface.
If the issue is occurring in Record Views, update your Appian for Mobile Devices application to the latest version from the App Store. If you are using a branded build, request an updated custom build using the Mobile Branding application.

Affected Versions

This article applies to the Appian for Mobile Devices application versions 19.1.1 and earlier.

Last Reviewed: June 2019

Tags: known issues, records, interfaces, iOS, SAIL, application design, fixed issues, Mobile

KB-1867 "Start process link not displayed because the system is in a degraded (stateless) status." error when starting processes in the Appian for Mobile Devices app

Rebecca Jonas — Fri, 14 Jun 2019 20:57:11 GMT

Revision 14 posted to Appian Knowledge Base by Rebecca Jonas on 6/14/2019 8:57:11 PM

Symptoms

When attempting to launch processes using a!startProcessLink, users of the Appian for Mobile Devices application encounter the following error screen:

An Error has occurred
This link is currently not available due to a system issue. Please contact your system administrator with the following error message if the issue persists:
Start process link not displayed because the system is in a degraded (stateless) status.

The issue is known to occur in the following cases:

Launching processes from offline-enabled interfaces (both iOS and Android)
Launching processes from Record dashboards (iOS only)

Cause

The a!startProcessLink function is not compatible with offline-enabled interfaces.
The issue regarding Record dashboards using iOS has been addressed in version 19.2 of the Appian for Mobile Devices application.

Action

If the issue is occurring on an offline-enabled form that does not require offline capability, disable offline mode by opening the Interface Properties dialog in the interface object, unticking the "Make Available Offline" checkbox, and saving the interface.
If the issue is occurring in Record Views, update your Appian for Mobile Devices application to the latest version from the App Store. If you are using a branded build, request an updated custom build using the Mobile Branding application.

Affected Versions

This article applies to the Appian for Mobile Devices application versions 19.1.1 and earlier.

Last Reviewed: June 2019

Tags: known issues, records, interfaces, iOS, SAIL, application design, fixed issues, Mobile

KB-1867 "Start process link not displayed because the system is in a degraded (stateless) status." error when starting processes in the Appian for Mobile Devices app

Rebecca Jonas — Fri, 14 Jun 2019 20:56:03 GMT

Revision 13 posted to Appian Knowledge Base by Rebecca Jonas on 6/14/2019 8:56:03 PM

Symptoms

When attempting to launch processes using a!startProcessLink, users of the Appian for Mobile Devices application encounter the following error screen:

An Error has occurred
This link is currently not available due to a system issue. Please contact your system administrator with the following error message if the issue persists:
Start process link not displayed because the system is in a degraded (stateless) status.

The issue is known to occur in the following cases:

Launching processes from offline-enabled interfaces (both iOS and Android)
Launching processes from Record dashboards (iOS only)

Cause

The a!startProcessLink function is not compatible with offline-enabled interfaces.
The issue regarding Record dashboards using iOS has been addressed in version 19.2 of the Appian for Mobile Devices application.

Action

If the issue is occurring on an offline-enabled form that does not require offline capability, disable offline mode by opening the Interface Properties dialog in the interface object, unticking the "Make Available Offline" checkbox, and saving the interface.
If the issue is occurring in Record Views, update your Appian for Mobile Devices application to the latest version from the App Store. If you are using a branded build, request an updated custom build using the Mobile Branding application.

Affected Versions

This article applies to the Appian for Mobile Devices application versions 19.1.1 and earlier.

Last Reviewed: February 2019

Tags: known issues, records, interfaces, iOS, SAIL, application design, fixed issues, Mobile

KB-1867 "Start process link not displayed because the system is in a degraded (stateless) status." error when starting processes in the Appian for Mobile Devices app

Jordan Horwat — Wed, 20 Feb 2019 22:26:24 GMT

Revision 12 posted to Appian Knowledge Base by Jordan Horwat on 2/20/2019 10:26:24 PM

Symptoms

When attempting to launch processes using a!startProcessLink, users of the Appian for Mobile Devices application encounter the following error screen:

An Error has occurred
This link is currently not available due to a system issue. Please contact your system administrator with the following error message if the issue persists:
Start process link not displayed because the system is in a degraded (stateless) status.

The issue is known to occur in the following cases:

Launching processes from offline-enabled interfaces (both iOS and Android)
Launching processes from Record dashboards (iOS only)

Cause

The a!startProcessLink function is not compatible with offline-enabled interfaces.
The issue regarding Record dashboards using iOS has been reported to the Appian Product Team. The reference number for this issue is IOS-7268.

Action

If the issue is occurring on an offline-enabled form that does not require offline capability, disable offline mode by opening the Interface Properties dialog in the interface object, unticking the Make Available Offline checkbox, and saving the interface.

Affected Versions

This article applies to all versions of the Appian for Mobile Devices application.

Last Reviewed: February 2019

Tags: known issues, records, interfaces, iOS, SAIL, application design, open issues, Mobile

KB-1867 "Start process link not displayed because the system is in a degraded (stateless) status." error when starting processes in the Appian for Mobile Devices app

Jordan Horwat — Wed, 20 Feb 2019 17:26:24 GMT

Revision 11 posted to Appian Knowledge Base by Jordan Horwat on 2/20/2019 5:26:24 PM

Symptoms

When attempting to launch processes using a!startProcessLink, users of the Appian for Mobile Devices application encounter the following error screen:

An Error has occurred
This link is currently not available due to a system issue. Please contact your system administrator with the following error message if the issue persists:
Start process link not displayed because the system is in a degraded (stateless) status.

The issue is known to occur in the following cases:

Launching processes from offline-enabled interfaces (both iOS and Android)
Launching processes from Record dashboards (iOS only)

Cause

The a!startProcessLink function is not compatible with offline-enabled interfaces.
The issue regarding Record dashboards using iOS has been reported to the Appian Product Team. The reference number for this issue is IOS-7268.

Action

Affected Versions

This article applies to all versions of the Appian for Mobile Devices application.

Last Reviewed: February 2019

Tags: known issues, records, interfaces, iOS, SAIL, application design, open issues, Mobile

KB-XXXX "Start process link not displayed because the system is in a degraded (stateless) status." error when starting processes in the Appian for Mobile Devices app

Jordan Horwat — Wed, 20 Feb 2019 17:23:36 GMT

Revision 10 posted to Appian Knowledge Base by Jordan Horwat on 2/20/2019 5:23:36 PM

Symptoms

When attempting to launch processes using a!startProcessLink, users of the Appian for Mobile Devices application encounter the following error screen:

An Error has occurred
This link is currently not available due to a system issue. Please contact your system administrator with the following error message if the issue persists:
Start process link not displayed because the system is in a degraded (stateless) status.

The issue is known to occur in the following cases:

Launching processes from offline-enabled interfaces (both iOS and Android)
Launching processes from Record dashboards (iOS only)

Cause

The a!startProcessLink function is not compatible with offline-enabled interfaces.
The issue regarding Record dashboards using iOS has been reported to the Appian Product Team. The reference number for this issue is IOS-7268.

Action

Affected Versions

This article applies to all versions of the Appian for Mobile Devices application.

Last Reviewed: February 2019

Tags: known issues, records, interfaces, iOS, SAIL, application design, open issues, Mobile

KB-XXXX "Start process link not displayed because the system is in a degraded (stateless) status." error when starting processes in the Appian for Mobile Devices app

Jordan Horwat — Wed, 20 Feb 2019 17:23:21 GMT

Revision 9 posted to Appian Knowledge Base by Jordan Horwat on 2/20/2019 5:23:21 PM

Symptoms

When attempting to launch processes using a!startProcessLink, users of the Appian for Mobile Devices application encounter the following error screen:

An Error has occurred
This link is currently not available due to a system issue. Please contact your system administrator with the following error message if the issue persists:
Start process link not displayed because the system is in a degraded (stateless) status.

The issue is known to occur in the following cases:

Launching processes from offline-enabled interfaces (both iOS and Android)
Launching processes from Record dashboards (iOS only)

Cause

The a!startProcessLink function is not compatible with offline-enabled interfaces.
The issue regarding Record dashboards using iOS has been reported to the Appian Product Team. The reference number for this issue is IOS-7268.

Action

Affected Versions

This article applies to all versions of the Appian for Mobile Devices application.

Last Reviewed: February 2019

Tags: known issues, records, interfaces, iOS, SAIL, application design, open issues, Mobile

KB-XXXX "Start process link not displayed because the system is in a degraded (stateless) status." error when starting processes in the Appian for Mobile Devices app

Jordan Horwat — Wed, 20 Feb 2019 17:14:46 GMT

Revision 8 posted to Appian Knowledge Base by Jordan Horwat on 2/20/2019 5:14:46 PM

Symptoms

When attempting to launch processes using a!startProcessLink, users of the Appian for Mobile Devices application encounter the following error screen:

An Error has occurred
This link is currently not available due to a system issue. Please contact your system administrator with the following error message if the issue persists:
Start process link not displayed because the system is in a degraded (stateless) status.

The issue is known to occur in the following cases:

Launching processes from offline-enabled interfaces (both iOS and Android)
Launching processes from Record dashboards (iOS only)

Cause

Appian recognizes that a!startProcessLink is incompatible with offline-enabled interfaces. We are working on updating the product documentation to reflect this.
The issue on Record dashboards has been reported to the Appian Product Team as IOS-7268.

Action

Affected Versions

This article applies to all versions of the Appian for Mobile Devices application.

Last Reviewed: February 2019

Tags: known issues, records, interfaces, iOS, SAIL, application design, open issues, Mobile

KB-XXXX "Start process link not displayed because the system is in a degraded (stateless) status." error when starting processes in the Appian for Mobile Devices app

Jussi Lundstedt — Wed, 20 Feb 2019 17:13:25 GMT

Revision 7 posted to Appian Knowledge Base by Jussi Lundstedt on 2/20/2019 5:13:25 PM

Symptoms

When attempting to launch processes using a!startProcessLink, users of the Appian for Mobile Devices application encounter the following error screen:

An Error has occurred
This link is currently not available due to a system issue. Please contact your system administrator with the following error message if the issue persists:
Start process link not displayed because the system is in a degraded (stateless) status.

The issue is known to occur in the following cases:

Launching processes from offline-enabled interfaces (both iOS and Android)
Launching processes from Record dashboards (iOS only)

Cause

Appian recognizes that a!startProcessLink is incompatible with offline-enabled interfaces. We are working on updating the product documentation to reflect this.
The issue on Record dashboards has been reported to the Appian Product Team as IOS-7268.

Action

Affected Versions

This article applies to all versions of the Appian for Mobile Devices application.

Last Reviewed: February 2019

Tags: known issues, records, interfaces, iOS, SAIL, application design, open issues, Mobile

KB-XXXX "Start process link not displayed because the system is in a degraded (stateless) status." error when starting processes in the Appian for Mobile Devices app

Jordan Horwat — Wed, 20 Feb 2019 17:09:40 GMT

Revision 6 posted to Appian Knowledge Base by Jordan Horwat on 2/20/2019 5:09:40 PM

Symptoms

When attempting to launch processes using a!startProcessLink, users of the Appian for Mobile Devices application encounter the following error screen:

An Error has occurred
This link is currently not available due to a system issue. Please contact your system administrator with the following error message if the issue persists:
Start process link not displayed because the system is in a degraded (stateless) status.

The issue is known to occur in the following cases:

Launching processes from offline-enabled interfaces (both iOS and Android)
Launching processes from Record dashboards (iOS only)

Cause

Appian recognizes that a!startProcessLink is incompatible with offline-enabled interfaces. We are working on updating the product documentation to reflect this.
The issue on record dashboards has been reported to the Appian Product Team as IOS-7268.

Action

Affected Versions

This article applies to all versions of the Appian for Mobile Devices application.

Last Reviewed: February 2019

Tags: known issues, records, interfaces, iOS, SAIL, application design, open issues, Mobile

KB-XXXX "Start process link not displayed because the system is in a degraded (stateless) status." error when starting processes in the Appian for Mobile Devices app

Jussi Lundstedt — Tue, 19 Feb 2019 16:07:49 GMT

Revision 1 posted to Appian Knowledge Base by Jussi Lundstedt on 2/19/2019 4:07:49 PM

Symptoms

When attempting to launch processes from offline enabled interfaces (both iOS and Android) and Record dashboards (iOS only) using a!startProcessLink, users of the Appian for Mobile Devices application encounter the following error screen:

An Error has occurred

This link is currently not available due to a system issue. Please contact your system administrator with the following error message if the issue persists:

Start process link not displayed because the system is in a degraded (stateless) status.

Cause

Appian recognizes that a!startProcessLink is incompatible with offline-enabled interfaces. We are working on updating the product documentation to reflect this.

The issue on record dashboards has been reported to the Appian Product Team as IOS-7268.

Action

If the issue is occurring on an offline-enabled form that does not need offline capability, disable offline mode by opening the Interface Properties dialog in the interface object, unticking the Make Available Offline checkbox, and saving the interface.

Affected Versions

This article applies to all versions of the Appian for Mobile Devices application.

Tags: known issues, records, interfaces, iOS, SAIL, application design, Mobile

KB-XXXX "Start process link not displayed because the system is in a degraded (stateless) status." error when starting processes in the Appian for Mobile Devices app

Jussi Lundstedt — Tue, 19 Feb 2019 15:49:35 GMT

Revision 5 posted to Appian Knowledge Base by Jussi Lundstedt on 2/19/2019 3:49:35 PM

Symptoms

When attempting to launch processes using a!startProcessLink, users of the Appian for Mobile Devices application encounter the following error screen:

An Error has occurred
This link is currently not available due to a system issue. Please contact your system administrator with the following error message if the issue persists:
Start process link not displayed because the system is in a degraded (stateless) status.

The issue is known to occur in the following cases:

Launching processes from offline-enabled interfaces (both iOS and Android)
Launching processes from Record dashboards (iOS only)

Cause

Appian recognizes that a!startProcessLink is incompatible with offline-enabled interfaces. We are working on updating the product documentation to reflect this.
The issue on record dashboards has been reported to the Appian Product Team as IOS-7268.

Action

Affected Versions

This article applies to all versions of the Appian for Mobile Devices application.

Tags: known issues, records, interfaces, iOS, SAIL, application design, open issues, Mobile

KB-XXXX "Start process link not displayed because the system is in a degraded (stateless) status." error when starting processes in the Appian for Mobile Devices app

Jussi Lundstedt — Tue, 19 Feb 2019 11:24:34 GMT

Revision 4 posted to Appian Knowledge Base by Jussi Lundstedt on 2/19/2019 11:24:34 AM

Symptoms

When attempting to launch processes using a!startProcessLink, users of the Appian for Mobile Devices application encounter the following error screen:

An Error has occurred
This link is currently not available due to a system issue. Please contact your system administrator with the following error message if the issue persists:
Start process link not displayed because the system is in a degraded (stateless) status.

The issue is known to occur in the following cases:

Launching processes from offline enabled interfaces (both iOS and Android)
Launching processes from Record dashboards (iOS only)

Cause

Appian recognizes that a!startProcessLink is incompatible with offline-enabled interfaces. We are working on updating the product documentation to reflect this.
The issue on record dashboards has been reported to the Appian Product Team as IOS-7268.

Action

Affected Versions

This article applies to all versions of the Appian for Mobile Devices application.

Tags: known issues, records, interfaces, iOS, SAIL, application design, open issues, Mobile

KB-XXXX "Start process link not displayed because the system is in a degraded (stateless) status." error when starting processes in the Appian for Mobile Devices app

Jussi Lundstedt — Tue, 19 Feb 2019 11:24:14 GMT

Revision 3 posted to Appian Knowledge Base by Jussi Lundstedt on 2/19/2019 11:24:14 AM

Symptoms

When attempting to launch processes using a!startProcessLink, users of the Appian for Mobile Devices application encounter the following error screen:

An Error has occurred
This link is currently not available due to a system issue. Please contact your system administrator with the following error message if the issue persists:
Start process link not displayed because the system is in a degraded (stateless) status.

The issue is known to occur in the following cases:

Launching processes from offline enabled interfaces (both iOS and Android)
Launching processes from Record dashboards (iOS only)

Cause

Appian recognizes that a!startProcessLink is incompatible with offline-enabled interfaces. We are working on updating the product documentation to reflect this.
The issue on record dashboards has been reported to the Appian Product Team as IOS-7268.

Action

If the issue is occurring on an offline-enabled form that does not need offline capability, disable offline mode by opening the Interface Properties dialog in the interface object, unticking the Make Available Offline checkbox, and saving the interface.

Affected Versions

This article applies to all versions of the Appian for Mobile Devices application.

Tags: known issues, records, interfaces, iOS, SAIL, application design, Mobile

KB-XXXX "Start process link not displayed because the system is in a degraded (stateless) status." error when starting processes in the Appian for Mobile Devices app

Jussi Lundstedt — Tue, 19 Feb 2019 11:08:13 GMT

Revision 2 posted to Appian Knowledge Base by Jussi Lundstedt on 2/19/2019 11:08:13 AM

Symptoms

An Error has occurred
This link is currently not available due to a system issue. Please contact your system administrator with the following error message if the issue persists:
Start process link not displayed because the system is in a degraded (stateless) status.

Cause

Appian recognizes that a!startProcessLink is incompatible with offline-enabled interfaces. We are working on updating the product documentation to reflect this.

The issue on record dashboards has been reported to the Appian Product Team as IOS-7268.

Action

Affected Versions

This article applies to all versions of the Appian for Mobile Devices application.

Tags: known issues, records, interfaces, iOS, SAIL, application design, Mobile