KB-1896 FAQs related to email configuration on Appian Cloud

Parmida Borhani — Thu, 23 Jul 2020 05:07:09 GMT

Current Revision posted to Appian Knowledge Base by Parmida Borhani on 7/23/2020 5:07:09 AM

Table of Contents:

Are the Appian Cloud sites pre-configured to receive emails?
Can an email alias be configured to receive emails on Appian Cloud?
Can customers use their own email servers to deliver emails from Appian Cloud?
Is email encryption possible on Appian Cloud?
Can the default email sender address be modified on Appian Cloud? For example, is it possible to change the default sender "admin@customer.appiancloud.com" to "admin@customer.com"?

Are the Appian Cloud sites pre-configured to receive emails?

Yes. Refer to this link for more information.

Can an email alias be configured to receive emails on Appian Cloud?

Using an email alias is not supported on Appian Cloud. Customers can only send emails using the process model UUID, process model ID, event ID and process ID as documented here. Customers can however set up an email address on their end and can configure that account to forward the email to the Appian Cloud site.

Can customers use their own email servers to deliver emails from Appian Cloud?

Yes, this is possible. Create a case with Appian Technical Support to set up this configuration.

Is email encryption possible on Appian Cloud?

Appian Cloud SMTP servers will attempt to encrypt emails using TLS if supported by the customer email server.

Can the default email sender address be modified on Appian Cloud? For example, is it possible to change the default sender "admin@customer.appiancloud.com" to "admin@customer.com"?

Yes. Create a case with Appian Technical Support to request this change.

Affected Versions

This article applies to all versions of Appian Cloud.

Last Reviewed: March 2019

Tags: email, Cloud, FAQ

KB-1896 FAQs related to email configuration on Appian Cloud

Parmida Borhani — Tue, 26 Mar 2019 02:40:04 GMT

Revision 15 posted to Appian Knowledge Base by Parmida Borhani on 3/26/2019 2:40:04 AM

Table of Contents:

Are the Appian Cloud sites pre-configured to receive emails?
Can an email alias be configured to receive emails on Appian Cloud?
Can customers use their own email servers to deliver emails from Appian Cloud?
Is email encryption possible on Appian Cloud?
Can the default email sender address be modified on Appian Cloud? For example, is it possible to change the default sender "admin@customer.appiancloud.com" to "admin@customer.com"?

Are the Appian Cloud sites pre-configured to receive emails?

Yes. Please refer to this link for more information.

Can an email alias be configured to receive emails on Appian Cloud?

Can customers use their own email servers to deliver emails from Appian Cloud?

Yes, this is possible. Create a case with Appian Technical Support to set up this configuration.

Is email encryption possible on Appian Cloud?

Appian Cloud SMTP servers will attempt to encrypt emails using TLS if supported by the customer email server.

Can the default email sender address be modified on Appian Cloud? For example, is it possible to change the default sender "admin@customer.appiancloud.com" to "admin@customer.com"?

Yes. Create a case with Appian Technical Support to request this change.

Affected Versions

This article applies to all versions of Appian Cloud.

Last Reviewed: March 2019

Tags: email, Cloud, FAQ

DRAFT KB-XXXX FAQs related to email configuration on Appian Cloud

Parmida Borhani — Mon, 25 Mar 2019 22:38:14 GMT

Revision 14 posted to Appian Knowledge Base by Parmida Borhani on 3/25/2019 10:38:14 PM

Table of Contents:

Are the Appian Cloud sites pre-configured to receive emails?
Can an email alias be configured to receive emails on Appian Cloud?
Can customers use their own email servers to deliver emails from Appian Cloud?
Is email encryption possible on Appian Cloud?
Can the default email sender address be modified on Appian Cloud? For example, is it possible to change the default sender "admin@customer.appiancloud.com" to "admin@customer.com"?

Are the Appian Cloud sites pre-configured to receive emails?

Yes. Please refer to this link for more information.

Can an email alias be configured to receive emails on Appian Cloud?

Can customers use their own email servers to deliver emails from Appian Cloud?

Yes, this is possible. Create a case with Appian Technical Support to set up this configuration.

Is email encryption possible on Appian Cloud?

Appian Cloud SMTP servers will attempt to encrypt emails using TLS if supported by the customer email server.

Can the default email sender address be modified on Appian Cloud? For example, is it possible to change the default sender "admin@customer.appiancloud.com" to "admin@customer.com"?

Yes. Create a case with Appian Technical Support to request this change.

Affected Versions

This article applies to all versions of Appian Cloud.

Last Reviewed: March 2019

Tags: email, Cloud

DRAFT KB-XXXX FAQs related to email configuration on Appian Cloud

Parmida Borhani — Mon, 25 Mar 2019 22:37:20 GMT

Revision 13 posted to Appian Knowledge Base by Parmida Borhani on 3/25/2019 10:37:20 PM

Table of Contents:

Are the Appian Cloud sites pre-configured to receive emails?
Can an email alias be configured to receive emails on Appian Cloud?
Can customers use their own email servers to deliver emails from Appian Cloud?
Is email encryption possible on Appian Cloud?
Can the default email sender address be modified on Appian Cloud? For example, is it possible to change the default sender "admin@customer.appiancloud.com" to "admin@customer.com"?

Are the Appian Cloud sites pre-configured to receive emails?

Yes. Please refer to this link for more information.

Can an email alias be configured to receive emails on Appian Cloud?

Can customers use their own email servers to deliver emails from Appian Cloud?

Yes, this is possible. Create a case with Appian Technical Support to set up this configuration.

Is email encryption possible on Appian Cloud?

Appian Cloud SMTP servers will attempt to encrypt emails using TLS if supported by the Customer email server.

Can the default email sender address be modified on Appian Cloud? For example, is it possible to change the default sender "admin@customer.appiancloud.com" to "admin@customer.com"?

Yes. Create a case with Appian Technical Support to request this change.

Affected Versions

This article applies to all versions of Appian Cloud.

Last Reviewed: March 2019

Tags: email, Cloud

DRAFT KB-XXXX FAQs related to Email configuration on Appian Cloud

Tejas Kargutkar — Mon, 25 Mar 2019 10:25:41 GMT

Revision 12 posted to Appian Knowledge Base by Tejas Kargutkar on 3/25/2019 10:25:41 AM

Table of Contents:

Are the Appian Cloud sites pre-configured to receive emails?
Can an email alias be configured to receive emails on Appian Cloud?
Can customers use their own email servers to deliver emails from Appian Cloud?
Is email encryption possible on Appian Cloud?
Can the default email sender address be modified on Appian Cloud? For example, is it possible to change the default sender "admin@customer.appiancloud.com" to "admin@customer.com"?

Are the Appian Cloud sites pre-configured to receive emails?

Yes. Please refer to this link for more information.

Can an email alias be configured to receive emails on Appian Cloud?

Using an email alias is not supported on Appian Cloud. Customers can only send emails using the processmodel uuid, processmodel id, event id and processid as documented here. Customers can however setup an email address on their end and can configure that account to forward the email to the Appian Cloud site.

Can customers use their own email servers to deliver emails from Appian Cloud?

Yes, this is possible. Please reach out to Appian Technical Support setup this configuration.

Is email encryption possible on Appian Cloud?

Appian Cloud SMTP servers will attempt to encrypt emails using TLS if supported by the Customer email server.

Can the default email sender address be modified on Appian Cloud? For example, is it possible to change the default sender "admin@customer.appiancloud.com" to "admin@customer.com"?

Yes. Please reach out to Appian Technical Support to request this change.

Affected Versions

This article applies to all versions of Appian Cloud.

Last Reviewed: March 2019

Tags: email, Cloud

DRAFT KB-XXXX FAQs related to Email configuration on Appian Cloud

Tejas Kargutkar — Tue, 19 Mar 2019 11:58:54 GMT

Revision 11 posted to Appian Knowledge Base by Tejas Kargutkar on 3/19/2019 11:58:54 AM

Table of Contents:

Are the Appian Cloud sites pre-configured to receive emails?
Can an email alias be configured to receive emails on Appian Cloud?
Can customers use their own email servers to deliver emails from Appian Cloud?
Is email encryption possible on Appian Cloud?
Can the default email sender address be modified on Appian Cloud? For example, is it possible to change the default sender "admin@customer.appiancloud.com" to "admin@customer.com"?

Are the Appian Cloud sites pre-configured to receive emails?

Yes. Please refer to this link for more information.

Can an email alias be configured to receive emails on Appian Cloud?

Using an email alias is not supported on Appian Cloud. Customers can only send emails using the processmodel uuid, processmodel id, event id and processid as documented here.

Can customers use their own email servers to deliver emails from Appian Cloud?

Yes, this is possible. Please reach out to Appian Technical Support setup this configuration.

Is email encryption possible on Appian Cloud?

Appian Cloud SMTP servers will attempt to encrypt emails using TLS if supported by the Customer email server.

Can the default email sender address be modified on Appian Cloud? For example, is it possible to change the default sender "admin@customer.appiancloud.com" to "admin@customer.com"?

Yes. Please reach out to Appian Technical Support to request this change.

Affected Versions

This article applies to all versions of Appian Cloud.

Last Reviewed: March 2019

Tags: email, Cloud

DRAFT KB-XXXX FAQs related to Email configuration on Appian Cloud

Tejas Kargutkar — Tue, 19 Mar 2019 11:57:48 GMT

Revision 10 posted to Appian Knowledge Base by Tejas Kargutkar on 3/19/2019 11:57:48 AM

Table of Contents:

Are the Appian Cloud sites pre-configured to receive emails?
Can an email alias be configured to receive emails on Appian Cloud?
Can customers use their own email servers to deliver emails from Appian Cloud?
Is email encryption possible on Appian Cloud?
Can the default email sender address be modified on Appian Cloud? For example, is it possible to change the default sender "admin@customer.appiancloud.com" to "admin@customer.com"?

Are the Appian Cloud sites pre-configured to receive emails?

Yes. Please refer to this link for more information.

Can an email alias be configured to receive emails on Appian Cloud?

Using an email alias is not supported on Appian Cloud. Customers can only send emails using the processmodel uuid, processmodel id, event id and processid as documented here.

Can customers use their own email servers to deliver emails from Appian Cloud?

Yes, this is possible. Please reach out to Appian Technical Support setup this configuration.

Is email encryption possible on Appian Cloud?

Appian Cloud SMTP servers will attempt to encrypt emails using TLS if supported by the Customer email server.

Can the default email sender address be modified on Appian Cloud? For example, is it possible to change the default sender "admin@customer.appiancloud.com" to "admin@customer.com"?

Yes. Please reach out to Appian Technical Support to request this change.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: March 2019

Tags: email, Cloud

DRAFT KB-XXXX FAQs related to Email configuration on Appian Cloud

Tejas Kargutkar — Tue, 19 Mar 2019 11:56:06 GMT

Revision 9 posted to Appian Knowledge Base by Tejas Kargutkar on 3/19/2019 11:56:06 AM

Table of Contents:

Are the Appian Cloud sites pre-configured to receive emails?
Can an email alias be configured to receive emails on Appian Cloud?
Can customers use their own email servers to deliver emails from Appian Cloud?
Is email encryption possible on Appian Cloud?
Can the default email sender address be modified on Appian Cloud? For example admin@customer.appiancloud.com need to be changed to admin@customer.com.

Are the Appian Cloud sites pre-configured to receive emails?

Yes. Please refer to this link for more information.

Can an email alias be configured to receive emails on Appian Cloud?

Using an email alias is not supported on Appian Cloud. Customers can only send emails using the processmodel uuid, processmodel id, event id and processid as documented here.

Can customers use their own email servers to deliver emails from Appian Cloud?

Yes, this is possible. Please reach out to Appian Technical Support setup this configuration.

Is email encryption possible on Appian Cloud?

Appian Cloud SMTP servers will attempt to encrypt emails using TLS if supported by the Customer email server.

Can the default email sender address be modified on Appian Cloud? For example admin@customer.appiancloud.com needs to be changed to admin@customer.com.

Yes. Please reach out to Appian Technical Support to request this change.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: March 2019

Tags: email, Cloud

DRAFT KB-XXXX FAQs related to Email configuration on Appian Cloud

Jordan Horwat — Fri, 15 Mar 2019 16:30:38 GMT

Revision 8 posted to Appian Knowledge Base by Jordan Horwat on 3/15/2019 4:30:38 PM

Table of Contents:

Are the Appian Cloud sites pre-configured to receive emails?
Can an email alias be configured to receive emails on Appian Cloud?
Can customers use their own email servers to deliver emails from Appian Cloud?
Is email encryption possible on Appian Cloud?
Can the default email sender address be modified on Appian Cloud? For example admin@customer.appiancloud.com need to be changed to admin@customer.com.

Are the Appian Cloud sites pre-configured to receive emails?

Yes. Please refer to this link for more information.

Can an email alias be configured to receive emails on Appian Cloud?

Using an email alias is not supported on Appian Cloud. Customers can only send emails using the processmodel uuid, processmodel id, event id and processid as documented here.

Can customers use their own email servers to deliver emails from Appian Cloud?

Yes, this is possible by creating a VPN tunnel from the Appian Cloud site to the customer's email server.

Is email encryption possible on Appian Cloud?

Appian Cloud SMTP servers will attempt to encrypt emails using TLS if supported by the Customer email server.

Can the default email sender address be modified on Appian Cloud? For example admin@customer.appiancloud.com need to be changed to admin@customer.com.

Yes. Please reach out to Appian Technical Support to request this change.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: March 2019

Tags: email, Cloud

DRAFT KB-XXXX FAQs related to Email configuration on Appian Cloud

Tejas Kargutkar — Fri, 15 Mar 2019 09:32:58 GMT

Revision 7 posted to Appian Knowledge Base by Tejas Kargutkar on 3/15/2019 9:32:58 AM

Table of Contents:

Are the Appian Cloud sites pre-configured to receive emails?
Can an email alias be configured to receive emails on Appian Cloud?
Can customers use their own email servers to deliver emails from Appian Cloud?
Is email encryption possible on Appian Cloud?
Can the default email sender address be modified on Appian Cloud? For example admin@customer.appiancloud.com need to be changed to admin@customer.com.

Are the Appian Cloud sites pre-configured to receive emails?

Yes. Please refer to this link for more information.

Can an email alias be configured to receive emails on Appian Cloud?

Using an email alias is not supported on Appian Cloud. Customers can only send emails using the processmodel uuid, processmodel id, event id and processid as documented here.

Can customers use their own email servers to deliver emails from Appian Cloud?

Yes, this is possible by creating a VPN tunnel from the Appian Cloud site to the customer's email server.

Is email encryption possible on Appian Cloud?

Appian Cloud SMTP servers will attempt to encrypt emails using TLS if supported by the Customer email server.

Can the default email sender address be modified on Appian Cloud? For example admin@customer.appiancloud.com need to be changed to admin@customer.com.

Yes. Please reach out to Appian Technical Support to request this change.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: March 2019

Tags: email, Cloud

DRAFT KB-XXXX FAQs related to Email configuration on Appian Cloud

Tejas Kargutkar — Fri, 15 Mar 2019 09:32:41 GMT

Revision 6 posted to Appian Knowledge Base by Tejas Kargutkar on 3/15/2019 9:32:41 AM

Table of Contents:

Are the Appian Cloud sites pre-configured to receive emails?
Can an email alias be configured to receive emails on Appian Cloud?
Can customers use their own email servers to deliver emails from Appian Cloud?
Is email encryption possible on Appian Cloud?
Can the default email sender address be modified on Appian Cloud? For example admin@customer.appiancloud.com need to be changed to admin@customer.com.

Are the Appian Cloud sites pre-configured to receive emails?

Yes. Please refer to this link for more information.

Can an email alias be configured to receive emails on Appian Cloud?

Using an email alias is not supported on Appian Cloud. Customers can only send emails using the processmodel uuid, processmodel id, event id and processid as documented here.

Can customers use their own email servers to deliver emails from Appian Cloud?

Yes, this is possible by creating a VPN tunnel from the Appian Cloud site to the customer's email server.

Is email encryption possible on Appian Cloud?

Appian Cloud SMTP servers will attempt to encrypt emails using TLS if supported by the Customer email server.

Can the default email sender address be modified on Appian Cloud? For example admin@customer.appiancloud.com need to be changed to admin@customer.com.

Yes. Please reach out to Appian Technical Support to request this change.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: March 2019

Tags: email, Cloud

DRAFT KB-XXXX FAQs related to Email configuration on Appian Cloud

Tejas Kargutkar — Fri, 15 Mar 2019 09:12:34 GMT

Revision 5 posted to Appian Knowledge Base by Tejas Kargutkar on 3/15/2019 9:12:34 AM

Table of Contents:

Can an email alias be configured to receive emails on Appian Cloud?
Can customers use their own email servers to deliver emails from Appian Cloud?
Is email encryption possible on Appian Cloud?
Can the default email sender address be modified on Appian Cloud? For example admin@customer.appiancloud.com need to be changed to admin@customer.com.

Can an email alias be configured to receive emails on Appian Cloud?

Using an email alias is not supported on Appian Cloud. Customers can only send emails using the processmodel uuid, processmodel id, event id and processid as documented here.

Can customers use their own email servers to deliver emails from Appian Cloud?

Yes, this is possible by creating a VPN tunnel from the Appian Cloud site to the customer's email server.

Is email encryption possible on Appian Cloud?

Appian Cloud SMTP servers will attempt to encrypt emails using TLS if supported by the Customer email server.

Can the default email sender address be modified on Appian Cloud? For example admin@customer.appiancloud.com need to be changed to admin@customer.com.

Yes. Please reach out to Appian Technical Support to request this change.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: March 2019

Tags: email, Cloud

DRAFT KB-XXXX FAQs related to Email configuration on Appian Cloud

Tejas Kargutkar — Thu, 14 Mar 2019 18:02:12 GMT

Revision 1 posted to Appian Knowledge Base by Tejas Kargutkar on 3/14/2019 6:02:12 PM

Table of Contents:

Can an email alias be configured Appian Cloud?

Can customers use their own email servers to deliver emails from Appian Cloud?

Is email encryption possible on Appian Cloud?

Can the default email sender address be modified on Appian Cloud? For example admin@customer.appiancloud.com need to be changed to admin@customer.com.

Can an email alias be configured Appian Cloud?

Using an email alias is not supported on Appian Cloud. Customers can only send emails using the processmodel uuid, processmodel id, event id and processid as documented here.

Can customers use their own email servers to deliver emails from Appian Cloud?

Yes, this is possible by creating a VPN tunnel from the Appian Cloud site to the customer's email server.

Is email encryption possible on Appian Cloud?

N/A.

Can the default email sender address be modified on Appian Cloud? For example admin@customer.appiancloud.com need to be changed to admin@customer.com.

Yes. Please reach out to Appian Technical Support to request this change.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: March 2019

Tags: email, Cloud

DRAFT KB-XXXX FAQs related to Email configuration on Appian Cloud

Tejas Kargutkar — Thu, 14 Mar 2019 16:47:25 GMT

Revision 4 posted to Appian Knowledge Base by Tejas Kargutkar on 3/14/2019 4:47:25 PM

Table of Contents:

Can an email alias be configured to receive emails on Appian Cloud?
Can customers use their own email servers to deliver emails from Appian Cloud?
Is email encryption possible on Appian Cloud?
Can the default email sender address be modified on Appian Cloud? For example admin@customer.appiancloud.com need to be changed to admin@customer.com.

Can an email alias be configured to receive emails on Appian Cloud?

Using an email alias is not supported on Appian Cloud. Customers can only send emails using the processmodel uuid, processmodel id, event id and processid as documented here.

Can customers use their own email servers to deliver emails from Appian Cloud?

Yes, this is possible by creating a VPN tunnel from the Appian Cloud site to the customer's email server.

Is email encryption possible on Appian Cloud?

Appian Cloud SMTP servers will attempt to encrypt emails using TLS if supported by the Customer email server. It will fall back to plain SMTP if it is not supported by the Customer email server.

Can the default email sender address be modified on Appian Cloud? For example admin@customer.appiancloud.com need to be changed to admin@customer.com.

Yes. Please reach out to Appian Technical Support to request this change.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: March 2019

Tags: email, Cloud

DRAFT KB-XXXX FAQs related to Email configuration on Appian Cloud

Tejas Kargutkar — Thu, 14 Mar 2019 14:03:32 GMT

Revision 3 posted to Appian Knowledge Base by Tejas Kargutkar on 3/14/2019 2:03:32 PM

Table of Contents:

Can an email alias be configured Appian Cloud?
Can customers use their own email servers to deliver emails from Appian Cloud?
Is email encryption possible on Appian Cloud?
Can the default email sender address be modified on Appian Cloud? For example admin@customer.appiancloud.com need to be changed to admin@customer.com.

Can an email alias be configured Appian Cloud?

Using an email alias is not supported on Appian Cloud. Customers can only send emails using the processmodel uuid, processmodel id, event id and processid as documented here.

Can customers use their own email servers to deliver emails from Appian Cloud?

Yes, this is possible by creating a VPN tunnel from the Appian Cloud site to the customer's email server.

Is email encryption possible on Appian Cloud?

N/A.

Can the default email sender address be modified on Appian Cloud? For example admin@customer.appiancloud.com need to be changed to admin@customer.com.

Yes. Please reach out to Appian Technical Support to request this change.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: March 2019

Tags: email, Cloud

DRAFT KB-XXXX FAQs related to Email configuration on Appian Cloud

Tejas Kargutkar — Thu, 14 Mar 2019 14:03:06 GMT

Revision 2 posted to Appian Knowledge Base by Tejas Kargutkar on 3/14/2019 2:03:06 PM

Table of Contents:
Can an email alias be configured Appian Cloud?
Can customers use their own email servers to deliver emails from Appian Cloud?
Is email encryption possible on Appian Cloud?
Can the default email sender address be modified on Appian Cloud? For example admin@customer.appiancloud.com need to be changed to admin@customer.com.

Can an email alias be configured Appian Cloud?

Using an email alias is not supported on Appian Cloud. Customers can only send emails using the processmodel uuid, processmodel id, event id and processid as documented here.

Can customers use their own email servers to deliver emails from Appian Cloud?

Yes, this is possible by creating a VPN tunnel from the Appian Cloud site to the customer's email server.

Is email encryption possible on Appian Cloud?

N/A.

Can the default email sender address be modified on Appian Cloud? For example admin@customer.appiancloud.com need to be changed to admin@customer.com.

Yes. Please reach out to Appian Technical Support to request this change.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: March 2019

Tags: email, Cloud