KB-1898 Recovery.sh script fails to execute due to "Unable to connect to zookeeper server within timeout" error

Jordan Horwat — Tue, 26 Mar 2019 19:31:49 GMT

Current Revision posted to Appian Knowledge Base by Jordan Horwat on 3/26/2019 7:31:49 PM

Symptoms

The recovery script, recovery.sh, located in <APPIAN_HOME>/services/bin/ fails to execute with the following error printed on console:

Exception in thread "main" org.I0Itec.zkclient.exception.ZKTimeoutException: Unable to connect to zookeeper server within timeout : 30000

Cause

The script fails to execute because Zookeeper did not respond within the timeout threshold.

Action

Check if Zookeeper is running.

If yes, check zookeeper.logs located in <APPAIN_HOME>/logs/service-manager/zookeeper to find why it is not responding to the script.
If no, start Service Manager by running: <APPIAN_HOME>/services/bin/start.sh|bat -p <password> -s manager. Rerun the recovery script using the recovery script documentation.

Affected Versions

This article applies to Appian 17.3 and later.

Last Reviewed: March 2019

Tags: zookeeper, infrastructure, service manager

KB-XXXX Recovery.sh script fails to execute due to "Unable to connect to zookeeper server within timeout" error

Tom Ryan — Mon, 25 Mar 2019 18:47:00 GMT

Revision 9 posted to Appian Knowledge Base by Tom Ryan on 3/25/2019 6:47:00 PM

Symptoms

The recovery script, recovery.sh, located in <APPIAN_HOME>/services/bin/ fails to execute with the following error printed on console:

Exception in thread "main" org.I0Itec.zkclient.exception.ZKTimeoutException: Unable to connect to zookeeper server within timeout : 30000

Cause

The script fails to execute because Zookeeper did not respond within the timeout threshold.

Action

Check if Zookeeper is running.

If yes, check zookeeper.logs located in <APPAIN_HOME>/logs/service-manager/zookeeper to find why it is not responding to the script.
If no, Start Service Manager by running: <APPIAN_HOME>/services/bin/start.sh|bat -p <password> -s manager. Rerun the recovery script using recovery script documentation.

Affected Versions

This article applies to Appian 17.3 and later.

Last Reviewed: March 2019

Tags: infrastructure, service manager

KB-XXXX Recovery.sh script fails to execute due to "Unable to connect to zookeeper server within timeout" error

Anirudh Rathi — Mon, 25 Mar 2019 10:59:48 GMT

Revision 8 posted to Appian Knowledge Base by Anirudh Rathi on 3/25/2019 10:59:48 AM

Symptoms

The recovery script, recovery.sh, located in <APPIAN_HOME>/services/bin/ fails to execute with the following error printed on console:

Exception in thread "main" org.I0Itec.zkclient.exception.ZKTimeoutException: Unable to connect to zookeeper server within timeout : 30000

Cause

The script fails to execute because Service Manager and Zookeeper are not running.

Action

Check if Zookeeper is running.

If yes, check zookeeper.logs located in <APPAIN_HOME>/logs/service-manager/zookeeper to find why it is not responding to the script.
If no, Start Service Manager by running: <APPIAN_HOME>/services/bin/start.sh|bat -p <password> -s manager. Rerun the recovery script using recovery script documentation.

Affected Versions

This article applies to Appian 17.3 and later.

Last Reviewed: March 2019

Tags: infrastructure, service manager

KB-XXXX Recovery.sh script fails to execute due to "Unable to connect to zookeeper server within timeout" error

Anirudh Rathi — Mon, 25 Mar 2019 10:59:15 GMT

Revision 7 posted to Appian Knowledge Base by Anirudh Rathi on 3/25/2019 10:59:15 AM

Symptoms

The recovery script, recovery.sh, located in <APPIAN_HOME>/services/bin/ fails to execute with the following error printed on console:

Exception in thread "main" org.I0Itec.zkclient.exception.ZKTimeoutException: Unable to connect to zookeeper server within timeout : 30000

Cause

The script fails to execute because Service Manager and Zookeeper are not running.

Action

Check if Zookeeper is running.

If yes, check zookeeper.logs located in <APPAIN_HOME>/logs/service-manager/zookeeper to find why it is not responding to the script.
If no, Start Service Manager by running: <APPIAN_HOME>/services/bin/start.sh|bat -p <password> -s manager. Rerun the recovery script using recovery script documentation.

Affected Versions

This article applies to Appian 17.3 and later.

Last Reviewed: March 2019

Tags: infrastructure, service manager

KB-XXXX Recovery.sh script fails to execute due to "Unable to connect to zookeeper server within timeout" error

Anirudh Rathi — Mon, 25 Mar 2019 10:59:02 GMT

Revision 6 posted to Appian Knowledge Base by Anirudh Rathi on 3/25/2019 10:59:02 AM

Symptoms

The recovery script, recovery.sh, located in <APPIAN_HOME>/services/bin/ fails to execute with the following error printed on console:

Exception in thread "main" org.I0Itec.zkclient.exception.ZKTimeoutException: Unable to connect to zookeeper server within timeout : 30000

Cause

The script fails to execute because Service Manager and Zookeeper are not running.

Action

Check if Zookeeper is running.

If yes, check zookeeper.logs located in <APPAIN_HOME>/logs/service-manager/zookeeper to find why it is not responding to the script.
If no, Start Service Manager by running: <APPIAN_HOME>/services/bin/start.sh|bat -p <password> -s manager. Rerun the recovery script using recovery script documentation.

Affected Versions

This article applies to Appian 17.3 and later.

Last Reviewed: March 2019

Tags: infrastructure, service manager

KB-XXXX Recovery.sh script fails to execute due to "Unable to connect to zookeeper server within timeout" error

Anirudh Rathi — Mon, 25 Mar 2019 10:56:43 GMT

Revision 5 posted to Appian Knowledge Base by Anirudh Rathi on 3/25/2019 10:56:43 AM

Symptoms

The recovery script, recovery.sh, located in <APPIAN_HOME>/services/bin/ fails to execute with the following error printed on console:

Exception in thread "main" org.I0Itec.zkclient.exception.ZKTimeoutException: Unable to connect to zookeeper server within timeout : 30000

Cause

The script fails to execute because Service Manager and Zookeeper are not running.

Action

Check if Zookeeper is running. If yes, check zookeeper.logs located in <APPAIN_HOME>/logs/service-manager/zookeeper to find why it is not responding to the script.
Start Service Manager by running: <APPIAN_HOME>/services/bin/start.sh|bat -p <password> -s manager.
Rerun the recovery script using recovery script documentation.

Affected Versions

This article applies to Appian 17.3 and later.

Last Reviewed: March 2019

Tags: infrastructure, service manager

KB-XXXX Recovery.sh script fails to execute due to "Unable to connect to zookeeper server within timeout" error

Jordan Horwat — Fri, 22 Mar 2019 17:44:24 GMT

Revision 4 posted to Appian Knowledge Base by Jordan Horwat on 3/22/2019 5:44:24 PM

Symptoms

The recovery script, recovery.sh, located in <APPIAN_HOME>/services/bin/ fails to execute with the following error printed on console:

Exception in thread "main" org.I0Itec.zkclient.exception.ZKTimeoutException: Unable to connect to zookeeper server within timeout : 30000

Cause

The script fails to execute because Service Manager and Zookeeper are not running.

Action

Start Service Manager by running: <APPIAN_HOME>/services/bin/start.sh|bat -p <password> -s manager.
Rerun the recovery script using recovery script documentation.

Affected Versions

This article applies to Appian 17.3 and later.

Last Reviewed: March 2019

Tags: infrastructure, service manager

KB-XXXX Recovery.sh script fails to execute due to "Unable to connect to zookeeper server within timeout" error

Jordan Horwat — Fri, 22 Mar 2019 17:43:25 GMT

Revision 3 posted to Appian Knowledge Base by Jordan Horwat on 3/22/2019 5:43:25 PM

Symptoms

The recovery script, recovery.sh, located in <APPIAN_HOME>/services/bin/ fails to execute with the following error printed on console:

Exception in thread "main" org.I0Itec.zkclient.exception.ZKTimeoutException: Unable to connect to zookeeper server within timeout : 30000

Cause

The script fails to execute because Service Manager and Zookeeper are not running.

Action

Start Service Manager by running: <APPIAN_HOME>\services\bin\start.sh (bat) -p <password> -s manager.
Rerun the recovery script using recovery script documentation.

Affected Versions

This article applies to Appian 17.3 and later.

Last Reviewed: March 2019

Tags: infrastructure, service manager

KB-XXXX Recovery.sh script fails to execute due to "Unable to connect to zookeeper server within timeout" error

Anirudh Rathi — Fri, 22 Mar 2019 17:05:32 GMT

Revision 1 posted to Appian Knowledge Base by Anirudh Rathi on 3/22/2019 5:05:32 PM

Symptoms

Recovery script (recovery.sh) located in <APPIAN_HOME>/services/bin/ fails to execute due to the following error printed on console:

Exception in thread "main" org.I0Itec.zkclient.exception.ZKTimeoutException: Unable to connect to zookeeper server within timeout : 30000

Cause

The script fails to execute because service manager and zookeeper are not running.

Action

Start the Service Manager (<APPIAN_HOME>\services\bin\start.sh (bat) -p <password> -s manager)
Rerun the recovery script using recovery script documentation.

Affected Versions

This articles applied to Appian 17.3 and later.

Last Reviewed: March 2019

Tags: infrastructure, service manager

KB-XXXX Recovery.sh script fails to execute due to "Unable to connect to zookeeper server within timeout" error

Anirudh Rathi — Fri, 22 Mar 2019 13:07:16 GMT

Revision 2 posted to Appian Knowledge Base by Anirudh Rathi on 3/22/2019 1:07:16 PM

Symptoms

Recovery script (recovery.sh) located in <APPIAN_HOME>/services/bin/ fails to execute due to the following error printed on console:

Exception in thread "main" org.I0Itec.zkclient.exception.ZKTimeoutException: Unable to connect to zookeeper server within timeout : 30000

Cause

The script fails to execute because service manager and zookeeper are not running.

Action

Start the Service Manager (<APPIAN_HOME>\services\bin\start.sh (bat) -p <password> -s manager)
Rerun the recovery script using recovery script documentation.

Affected Versions

This article applies to Appian 17.3 and later.

Last Reviewed: March 2019

Tags: infrastructure, service manager