KB-1924 Adding a data source in the Admin Console fails with an invalid credentials error

Rebecca Jonas — Tue, 30 Apr 2019 13:40:46 GMT

Current Revision posted to Appian Knowledge Base by Rebecca Jonas on 4/30/2019 1:40:46 PM

Symptoms

Adding a data source in the Admin Console fails due to invalid credentials/permissions and the following error is witnessed in the MySQL audit logs:

<site_name> mysql-audit:  <site_name>.saas.appiancloud.com,<username>,172.17.246.94,293076,0,FAILED_CONNECT,,,1044
...
<site_name> mysql-audit:  <site_name>.saas.appiancloud.com,username,172.17.246.94,296846,0,FAILED_CONNECT,,,1045

The following error is observed on the UI:

Cause

This issue occurs because the user which is used to connect to the database has insufficient MySQL permissions.

Action

Check that the username and password used to access the database are correct.
Grant the user sufficient permissions on the database using the MySQL documentation.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: April 2019

Tags: database, infrastructure

KB-1924 Adding a data source in the Admin Console fails with an invalid credentials error

Rebecca Jonas — Tue, 30 Apr 2019 13:40:46 GMT

Revision 8 posted to Appian Knowledge Base by Rebecca Jonas on 4/30/2019 1:40:46 PM

Symptoms

Adding a data source in the Admin Console fails due to invalid credentials/permissions and the following error is witnessed in the MySQL audit logs:

<site_name> mysql-audit:  <site_name>.saas.appiancloud.com,<username>,172.17.246.94,293076,0,FAILED_CONNECT,,,1044
...
<site_name> mysql-audit:  <site_name>.saas.appiancloud.com,username,172.17.246.94,296846,0,FAILED_CONNECT,,,1045

The following error is observed on the UI:

Cause

This issue occurs because the user which is used to connect to the database has insufficient MySQL permissions.

Action

Check that the username and password used to access the database are correct.
Grant the user sufficient permissions on the database using the MySQL documentation.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: April 2019

Tags: database, infrastructure

Adding a data source in the Admin Console fails with an invalid credentials error

Anirudh Rathi — Tue, 30 Apr 2019 13:19:36 GMT

Revision 7 posted to Appian Knowledge Base by Anirudh Rathi on 4/30/2019 1:19:36 PM

Symptoms

Adding a data source in the Admin Console fails due to invalid credentials/permissions and the following error is witnessed in the MySQL audit logs:

<site_name> mysql-audit:  <site_name>.saas.appiancloud.com,<username>,172.17.246.94,293076,0,FAILED_CONNECT,,,1044
...
<site_name> mysql-audit:  <site_name>.saas.appiancloud.com,username,172.17.246.94,296846,0,FAILED_CONNECT,,,1045

The following error is observed on the UI:

Cause

This issue occurs because the user which is used to connect to the database has insufficient MySQL permissions.

Action

Check that the username and password used to access the database are correct.
Grant the user sufficient permissions on the database using the MySQL documentation.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: April 2019

Tags: database, infrastructure

Adding a data source in the Admin Console fails with an invalid credentials error

Anirudh Rathi — Tue, 30 Apr 2019 13:03:17 GMT

Revision 6 posted to Appian Knowledge Base by Anirudh Rathi on 4/30/2019 1:03:17 PM

Symptoms

Adding a data source in the Admin Console fails due to invalid credentials/permissions and the following error is witnessed in the MySQL audit logs:

<site_name> mysql-audit:  <site_name>.saas.appiancloud.com,<username>,172.17.246.94,293076,0,FAILED_CONNECT,,,1044
...
<site_name> mysql-audit:  <site_name>.saas.appiancloud.com,username,172.17.246.94,296846,0,FAILED_CONNECT,,,1045

The following error is observed on the UI:

Cause

This issue occurs because the user which is used to connect to the database has insufficient MySQL permissions.

Action

Check that the username and password used to access the database are correct.
Grant the user sufficient permissions on the database using the MySQL documentation.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: April 2019

Tags: database, infrastructure

DRAFT INT-XXXX Adding a data source in Admin Console fails with Credentials Invalid error

Parmida Borhani — Tue, 30 Apr 2019 05:31:39 GMT

Revision 5 posted to Appian Knowledge Base by Parmida Borhani on 4/30/2019 5:31:39 AM

Symptoms

Adding a data source in the Admin Console fails due to invalid credentials/permissions and the following error is witnessed in the MySQL audit logs:

<site_name> mysql-audit:  <site_name>.saas.appiancloud.com,<username>,172.17.246.94,293076,0,FAILED_CONNECT,,,1044
...
<site_name> mysql-audit:  <site_name>.saas.appiancloud.com,username,172.17.246.94,296846,0,FAILED_CONNECT,,,1045

The following error is observed on the UI:

Cause

This issue occurs because the user which is used to connect to the database has insufficient MySQL permissions.

Action

1. Check that the username and password used to access the database are correct.

2. Grant the user sufficient permissions on the database using the MySQL documentation.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: April 2019

Tags: database, infrastructure

DRAFT INT-XXXX Adding a data source in Admin Console fails with Credentials Invalid error

Anirudh Rathi — Mon, 29 Apr 2019 14:05:15 GMT

Revision 4 posted to Appian Knowledge Base by Anirudh Rathi on 4/29/2019 2:05:15 PM

Symptoms

Adding a data source in the Admin Console fails due to invalid credentials/permissions and the following error is witnessed in the MySQL audit logs:

<site_name> mysql-audit:  <site_name>.saas.appiancloud.com,<username>,172.17.246.94,293076,0,FAILED_CONNECT,,,1044
...
<site_name> mysql-audit:  <site_name>.saas.appiancloud.com,username,172.17.246.94,296846,0,FAILED_CONNECT,,,1045

The following error is observed on the UI:

Cause

This issue occurs because the user which is used to connect to the database has insufficient MySQL permissions.

Action

1. Check the username and password used to access the database are correct.

2. Grant the user sufficient permissions on the database using the MySQL documentation.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: April 2019

Tags: database, infrastructure

DRAFT INT-XXXX Adding a data source in Admin Console fails with Credentials Invalid error

Anirudh Rathi — Mon, 29 Apr 2019 14:02:39 GMT

Revision 3 posted to Appian Knowledge Base by Anirudh Rathi on 4/29/2019 2:02:39 PM

Symptoms

Adding a data source in the Admin Console fails and the following error is witnessed in the MySQL audit logs:

<site_name> mysql-audit:  <site_name>.saas.appiancloud.com,<username>,172.17.246.94,293076,0,FAILED_CONNECT,,,1044
...
<site_name> mysql-audit:  <site_name>.saas.appiancloud.com,username,172.17.246.94,296846,0,FAILED_CONNECT,,,1045

The following error about invalid credentials is observed on the UI:

Cause

This issue occurs because the user which is used to connect to the database has insufficient MySQL permissions.

Action

Grant the user sufficient permissions on the database using the MySQL documentation.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: April 2019

Tags: database, infrastructure

DRAFT INT-XXXX Adding a data source in Admin console fails due to error code 1044 or 1045 in MySQL audit-logs

Anirudh Rathi — Tue, 09 Apr 2019 22:09:56 GMT

Revision 2 posted to Appian Knowledge Base by Anirudh Rathi on 4/9/2019 10:09:56 PM

Symptoms

Adding a data source in admin console fails and the following error is witnessed in MySQL audit logs:

Feb 14 10:51:36 gsuat mysql-audit:  gsuat.saas.appiancloud.com,sharedDbUser,172.17.246.94,293076,0,FAILED_CONNECT,,,1044
...
Feb 14 11:04:26 gsuat mysql-audit:  gsuat.saas.appiancloud.com,sharedDbUser,172.17.246.94,296846,0,FAILED_CONNECT,,,1045

Following error is observed on the browser:

Cause

This issue occurs because the user which is used to connect to the database has insufficient MySQL permissions

Action

Grant the user sufficient permissions on the database using the following commands:

mysql> grant all privileges on Appian.* to '<username>'@'%';

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: April 2019

Tags: database, infrastructure

DRAFT INT-XXXX Adding a data source in Admin console fails due to error code 1044 or 1045 in MySQL audit-logs

Anirudh Rathi — Tue, 09 Apr 2019 22:03:31 GMT

Revision 1 posted to Appian Knowledge Base by Anirudh Rathi on 4/9/2019 10:03:31 PM

Symptoms

Adding a data source in admin console fails and the following error is witnessed in MySQL audit logs:

Feb 14 10:51:36 gsuat mysql-audit:  gsuat.saas.appiancloud.com,sharedDbUser,172.17.246.94,293076,0,FAILED_CONNECT,,,1044
...
Feb 14 11:04:26 gsuat mysql-audit:  gsuat.saas.appiancloud.com,sharedDbUser,172.17.246.94,296846,0,FAILED_CONNECT,,,1045

Following error is observed on the browser:

Cause

This issue occurs because the user which is used to connect to the database has insufficient MySQL permissions

Action

Grant the user sufficient permissions on the database using the following commands:

mysql> grant all privileges on Appian.* to '<username>'@'%';

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: April 2019

Tags: database, infrastructure