KB-1921 Windows service dies unexpectedly when running a distributed/single server installation

Jordan Horwat — Tue, 23 Apr 2019 15:21:59 GMT

Current Revision posted to Appian Knowledge Base by Jordan Horwat on 4/23/2019 3:21:59 PM

Symptoms

When attempting to start Appian as a Windows service, the Windows service may unexpectedly die while Appian services and Service Manager show a running status.

This could occur in the following scenarios:

When running a distributed installation of Appian with one server containing all components of Appian and the other server containing only Service Manager and additional execution and analytics engines.
When running a single server installation of Appian with all components on a single server.

Cause

This a known issue with how the Windows service is determining that the service has stopped. From Service Manager's perspective, there are no issues.

This issue has been reported to the Appian Product Team. The reference number for this issue is AN-113199.

Action

After stopping the application server, search server, and data server, stop the Appian services from command line using the Starting and Stopping Appian documentation.

Affected Versions

This article applies to Appian 17.3 and later.

Last Reviewed: April 2019

Tags: known issues, windows service, infrastructure, service manager, open issues

DRAFT KB-XXXX Windows service dies unexpectedly when running a distributed/single server installation

Tom Ryan — Tue, 23 Apr 2019 01:36:00 GMT

Revision 12 posted to Appian Knowledge Base by Tom Ryan on 4/23/2019 1:36:00 AM

Symptoms

When attempting to start Appian as a Windows service, the Windows service may unexpectedly die while Appian services and Service Manager show a running status.

This could occur in the following scenarios:

When running a distributed installation of Appian with one server containing all components of Appian and the other server containing only Service Manager and additional execution and analytics engines.
When running a single server installation of Appian with all components on a single server.

Cause

This a known issue with how the Windows service is determining that the service has stopped. From Service Manager's perspective, there are no issues.

This issue has been reported to the Appian Product Team. The reference number for this issue is AN-113199.

Action

After stopping the application server, search server, and data server, stop the Appian services from command line using the Starting and Stopping Appian documentation.

Affected Versions

This article applies to Appian version 17.3 and later.

Last Reviewed: April 2019

Tags: known issues, windows service, infrastructure, service manager, open issues

DRAFT KB-XXXX Windows service dies unexpectedly when running a distributed/single server installation

Jordan Horwat — Mon, 22 Apr 2019 20:44:34 GMT

Revision 11 posted to Appian Knowledge Base by Jordan Horwat on 4/22/2019 8:44:34 PM

Symptoms

When attempting to start Appian as a Windows service, the service may unexpectedly die while services and Service Manager show a running status.

This could occur in the following scenarios:

When running a distributed installation of Appian with one server containing all components of Appian and the other server containing only Service Manager and additional execution and analytics engines.
When running a single server installation of Appian with all components on a single server.

Cause

This a known issue with how the Windows service is determining that the service has stopped. From Service Manager's perspective, there are no issues.

This issue has been reported to the Appian Product Team. The reference number for this issue is AN-113199.

Action

After stopping the application server, search server, and data server, stop the Appian services from command line using the Starting and Stopping Appian documentation.

Affected Versions

This article applies to Appian version 17.3 and later.

Last Reviewed: April 2019

Tags: known issues, windows service, infrastructure, service manager, open issues

DRAFT KB-XXXX Windows service dies unexpectedly when running a distributed/single server installation

Ryan Evans — Mon, 22 Apr 2019 20:40:44 GMT

Revision 10 posted to Appian Knowledge Base by Ryan Evans on 4/22/2019 8:40:44 PM

Symptoms

When attempting to start Appian as a Windows service, the service may unexpectedly die while services and Service Manager show a running status.

This could occur in the following scenarios:

When running a distributed installation of Appian with one server containing all components of Appian and the other server containing only Service Manager and additional execution and analytics engines.
When running a single server installation of Appian with all components on a single server.

Cause

This a known issue with how the Windows service is determining that the service has stopped. From Service Manager's perspective, there are no issues.

This issue has been reported to the Appian Product Team. The reference number for this issue is AN-113199.

Action

After the application server, search server and data server are down, stop Appian services from command line.

Affected Versions

This article applies to Appian version 17.3 and later.

Last Reviewed: April 2019

Tags: known issues, windows service, infrastructure, service manager, open issues

DRAFT KB-XXXX Windows service dies unexpectedly when running a distributed/single server installation

Ryan Evans — Tue, 16 Apr 2019 13:31:32 GMT

Revision 9 posted to Appian Knowledge Base by Ryan Evans on 4/16/2019 1:31:32 PM

Symptoms

When attempting to start Appian as a windows service, the service may unexpectedly die while services and service manager show a running status.

This could occur in the following scenarios:

When running a distributed installation of Appian with one server containing all components of Appian and the other server containing only service manager and additional execution and analytics engines.
When running a single server installation of Appian with all components on a single server.

Cause

This a known issue with how the windows service is determining that the service has stopped. From Service Manager's perspective, there are no issues.

This issue has been reported to the Appian Product Team. The reference number for this issue is AN-113199.

Workaround

After the application server, search server and data server are down, stop Appian services from command line.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: April 2019

Tags: known issues, windows service, infrastructure, service manager, open issues

DRAFT KB-XXXX Windows service dies unexpectedly when running a distributed/single server installation

Ryan Evans — Tue, 16 Apr 2019 13:15:38 GMT

Revision 8 posted to Appian Knowledge Base by Ryan Evans on 4/16/2019 1:15:38 PM

Symptoms

When attempting to start Appian as a windows service, the service may unexpectedly die while services and service manager show a running status.

This could occur in the following scenarios:

When running a distributed installation of Appian with one server containing all components of Appian and the other server containing only service manager and additional execution and analytics engines.
When running a single server installation of Appian with all components on a single server.

Cause

This a known issue with how the windows service is determining that the service has stopped. From Service Manager's perspective there are no issues.

This issue has been reported to the Appian Product Team. The reference number for this issue is AN-113199.

Workaround

After the application server, search server and data server are down, stop Appian services from command line.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: April 2019

Tags: known issues, windows service, infrastructure, service manager, open issues

DRAFT KB-XXXX Windows service dies unexpectedly when running a distributed installation

Ryan Evans — Mon, 15 Apr 2019 20:51:23 GMT

Revision 7 posted to Appian Knowledge Base by Ryan Evans on 4/15/2019 8:51:23 PM

Symptoms

When attempting to start Appian as a windows service, the service may unexpectedly die while services and service manager show a running status.

This could occur in the following scenarios:

When running a distributed installation of Appian with one server containing all components of Appian and the other server containing only service manager and additional execution and analytics engines.
When running a single server installation of Appian with all components on a single server.

Cause

This a known issue with how the windows service is determining that the service has stopped. From Service Manager's perspective there are no issues.

This issue has been reported to the Appian Product Team. The reference number for this issue is AN-113199.

Workaround

After the application server, search server and data server are down, stop Appian services from command line.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: April 2019

Tags: known issues, windows service, infrastructure, service manager, open issues

DRAFT KB-XXXX Windows service dies unexpectedly when running a distributed installation

Ryan Evans — Mon, 15 Apr 2019 20:48:54 GMT

Revision 6 posted to Appian Knowledge Base by Ryan Evans on 4/15/2019 8:48:54 PM

Symptoms

When attempting to start Appian as a windows service, the service may unexpectedly die while services and service manager show a running status.

This could occur when running a distributed installation of Appian with one server containing all components of Appian and the other server containing only service manager and additional engines.

Cause

This a known issue with how the windows service is determining that the service has stopped. From Service Manager's perspective there are no issues.

This issue has been reported to the Appian Product Team. The reference number for this issue is AN-113199.

Workaround

Starting and Stopping Appian on the secondary server, with only additional engines and service manager, should be done from command line.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: April 2019

Tags: known issues, windows service, infrastructure, service manager, open issues

DRAFT KB-XXXX Windows service dies unexpectedly when running a distributed installation

Ryan Evans — Fri, 12 Apr 2019 16:14:20 GMT

Revision 5 posted to Appian Knowledge Base by Ryan Evans on 4/12/2019 4:14:20 PM

Symptoms

When attempting to start Appian as a windows service, the service may unexpectedly die while services and service manager show a running status.

This would occur when running a distributed installation of Appian with one server containing all components of Appian and the other server containing only service manager and additional engines.

Cause

This a known issue with how the windows service is determining that the service has stopped. From Service Manager's perspective there are no issues.

This issue has been reported to the Appian Product Team. The reference number for this issue is AN-113199.

Workaround

Starting and Stopping Appian on the secondary server, with only additional engines and service manager, should be done from command line.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: April 2019

Tags: known issues, windows service, infrastructure, service manager, open issues

DRAFT KB-XXXX Windows service dies unexpectedly when running a distributed installation

Ryan Evans — Thu, 11 Apr 2019 15:16:20 GMT

Revision 4 posted to Appian Knowledge Base by Ryan Evans on 4/11/2019 3:16:20 PM

Symptoms

When attempting to start Appian as a windows service, the service may unexpectedly die while services and service manager show a running status.

This would occur when running a distributed installation of Appian with one server containing all components of Appian and the other server containing only service manager and additional engines.

Cause

This a known issue with how the windows service is determining that the service has stopped. From Service Manager's perspective there are no issues.

This issue has been reported to the Appian Product Team. The reference number for this issue is AN-113199.

Workaround

Starting and Stopping Appian on the secondary server with only additional engines and service manager, should be done from command line.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: April 2019

Tags: known issues, windows service, infrastructure, service manager, open issues

DRAFT KB-XXXX Windows service dies unexpectedly when running a distributed installation

Ryan Evans — Thu, 11 Apr 2019 15:12:28 GMT

Revision 3 posted to Appian Knowledge Base by Ryan Evans on 4/11/2019 3:12:28 PM

Symptoms

When attempting to start Appian as a windows service, the service may unexpectedly die while services and service manager show a running status.

This would occur when running a distributed installation of Appian with one server containing all components of Appian and the other server containing only service manager and additional engines.

Cause

This a known issue with how the windows service is determining that the service has stopped. From Service Manager's perspective there are no issues.

This issue has been reported to the Appian Product Team. The reference number for this issue is AN-113199.

Action

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: April 2019

DRAFT KB-XXXX Windows service dies unexpectedly when running a distributed installation

Ryan Evans — Thu, 11 Apr 2019 15:12:10 GMT

Revision 2 posted to Appian Knowledge Base by Ryan Evans on 4/11/2019 3:12:10 PM

Symptoms

When attempting to start Appian as a windows service, the service may unexpectedly die while services and service manager show a running status.

This would occur when running a distributed installation of Appian with one server containing all components of Appian and the other server containing only service manager and additional engines.

Cause

This a known issue with how the windows service is determining that the service has stopped. From Service Manager's perspective there are no issues.

This issue has been reported to the Appian Product Team. The reference number for this issue is AN-113199.

Action

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: April 2019

DRAFT KB-XXXX Windows service dies unexpectedly when running a distributed installation

Ryan Evans — Thu, 11 Apr 2019 14:59:14 GMT

Revision 1 posted to Appian Knowledge Base by Ryan Evans on 4/11/2019 2:59:14 PM