KB-XXXX How to add new recipients of Appian Cloud maintenance notifications

Purpose

By default, all support contacts registered for your organization on Appian Forum will receive notifications regarding scheduled maintenance and upgrades scheduled for your Appian Cloud instances. Support contacts cannot opt out of maintenance notifications. In addition to registered support contacts, support contacts and user registration administrators may add other e-mail addresses or distribution lists that should receive these notifications on Appian Forum.

This article outlays the process of adding and removing e-mail addresses that receive maintenance notifications for your Appian Cloud instances.

Instructions

1. Navigate to the Accounts record for your organization in Appian Forum.
2. Open the Update Maintenance Contacts Related Action.
3. Add e-mail addresses to the editable grid.
4. Save your changes.

After taking these steps, the additional addresses will receive notifications of all future scheduled maintenance for your Appian Cloud instances.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: May 2019