KB-1988 Users are unable to access phpMyAdmin due to missing authentication token

Parmida Borhani — Wed, 04 Sep 2019 23:06:02 GMT

Current Revision posted to Appian Knowledge Base by Parmida Borhani on 9/4/2019 11:06:02 PM

Symptoms

Users are unable to access phpMyAdmin and the following error is printed in the tomcat-stdOut.log file located in the <APPIAN_HOME>/logs directory:

ERROR com.appiancorp.common.config.AbstractConfiguration - Error decrypting conf.password.PhpMyAdmin.USER_BASED_LOGIN_TOKEN. Reset system configuration passwords using conf/passwords.properties to fix this issue. Returning null. com.appiancorp.suiteapi.common.exceptions.AppianException: Error decrypting configuration value. (APNX-1-4210-002)
com.appiancorp.suiteapi.common.exceptions.AppianException: Error decrypting configuration value. (APNX-1-4210-002)
...
Caused by: java.lang.IllegalStateException: Missing authentication token.

Cause

When the user session times out, the phpMyAdmin authentication token also expires. The idle session timeout value is configured on the Appian Authentication page of the Administration Console.

Action

The affected user should log out and log back in to start a new user session.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: September 2019

Tags: phpmyadmin, database, application server, authentication

DRAFT KB - XXXX Users unable to access phpMyAdmin due to missing authentication token

Parmida Borhani — Wed, 04 Sep 2019 03:43:53 GMT

Revision 7 posted to Appian Knowledge Base by Parmida Borhani on 9/4/2019 3:43:53 AM

Symptoms

Users are unable to access phpMyAdmin and the following error is printed in the tomcat-stdOut.log file located in the <APPIAN_HOME>/logs directory:

ERROR com.appiancorp.common.config.AbstractConfiguration - Error decrypting conf.password.PhpMyAdmin.USER_BASED_LOGIN_TOKEN. Reset system configuration passwords using conf/passwords.properties to fix this issue. Returning null. com.appiancorp.suiteapi.common.exceptions.AppianException: Error decrypting configuration value. (APNX-1-4210-002)
com.appiancorp.suiteapi.common.exceptions.AppianException: Error decrypting configuration value. (APNX-1-4210-002)
...
Caused by: java.lang.IllegalStateException: Missing authentication token.

Cause

When the user session times out, the phpMyAdmin authentication token also expires. The idle session timeout value is configured on the Appian Authentication page of the Administration Console.

Action

The affected user should log out and log back in to start a new user session.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: September 2019

Tags: phpmyadmin, database, application server, authentication

DRAFT KB - XXXX Users lose access to phpMyAdmin due to missing authentication token

Parmida Borhani — Wed, 04 Sep 2019 03:43:31 GMT

Revision 6 posted to Appian Knowledge Base by Parmida Borhani on 9/4/2019 3:43:31 AM

Symptoms

Users are unable to access phpMyAdmin and the following error is printed in the tomcat-stdOut.log file located in the <APPIAN_HOME>/logs directory:

ERROR com.appiancorp.common.config.AbstractConfiguration - Error decrypting conf.password.PhpMyAdmin.USER_BASED_LOGIN_TOKEN. Reset system configuration passwords using conf/passwords.properties to fix this issue. Returning null. com.appiancorp.suiteapi.common.exceptions.AppianException: Error decrypting configuration value. (APNX-1-4210-002)
com.appiancorp.suiteapi.common.exceptions.AppianException: Error decrypting configuration value. (APNX-1-4210-002)
...
Caused by: java.lang.IllegalStateException: Missing authentication token.

Cause

When the user session times out, the phpMyAdmin authentication token also expires. The idle session timeout value is configured on the Appian Authentication page of the Administration Console.

Action

The affected user should log out and log back in to start a new user session.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: September 2019

Tags: phpmyadmin, database, application server, authentication

DRAFT KB - XXXX Users lose access to phpMyAdmin due to missing authentication token

Anirudh Rathi — Tue, 27 Aug 2019 20:03:32 GMT

Revision 5 posted to Appian Knowledge Base by Anirudh Rathi on 8/27/2019 8:03:32 PM

Symptoms

Users lose access to phpMyAdmin and the following error is printed in the tomcat-stdOut.log file located in the <APPIAN_HOME>/logs directory:

ERROR com.appiancorp.common.config.AbstractConfiguration - Error decrypting conf.password.PhpMyAdmin.USER_BASED_LOGIN_TOKEN. Reset system configuration passwords using conf/passwords.properties to fix this issue. Returning null. com.appiancorp.suiteapi.common.exceptions.AppianException: Error decrypting configuration value. (APNX-1-4210-002)
com.appiancorp.suiteapi.common.exceptions.AppianException: Error decrypting configuration value. (APNX-1-4210-002)
...
Caused by: java.lang.IllegalStateException: Missing authentication token.

Cause

The above issue occurs when the user session times out due to which phpMyAdmin authentication token expires. User session timeout value can be confirmed on <site-url>/suite/admin/appian-authenication

Action

The affected user should log out and log back in to start a new user session.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: August 2019

Tags: database, application server, authentication

DRAFT KB - XXXX Users lose access to phpMyAdmin due to missing authentication token

Rebecca Jonas — Mon, 26 Aug 2019 20:34:25 GMT

Revision 4 posted to Appian Knowledge Base by Rebecca Jonas on 8/26/2019 8:34:25 PM

Symptoms

Users lose access to phpMyAdmin and the following error is printed in the tomcat-stdOut.log file located in the <APPIAN_HOME>/logs directory:

ERROR com.appiancorp.common.config.AbstractConfiguration - Error decrypting conf.password.PhpMyAdmin.USER_BASED_LOGIN_TOKEN. Reset system configuration passwords using conf/passwords.properties to fix this issue. Returning null. com.appiancorp.suiteapi.common.exceptions.AppianException: Error decrypting configuration value. (APNX-1-4210-002)
com.appiancorp.suiteapi.common.exceptions.AppianException: Error decrypting configuration value. (APNX-1-4210-002)
...
Caused by: java.lang.IllegalStateException: Missing authentication token.

Cause

The error relates to having problem with expiring phpMyAdmin authentication token. The above issue occurs when the user session times out.

Action

The affected user should log out and log back in to start a new user session.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: August 2019

Tags: database, authentication

DRAFT KB - XXXX Users lose access to phpMyAdmin due to missing authentication token

Anirudh Rathi — Sat, 24 Aug 2019 22:59:09 GMT

Revision 3 posted to Appian Knowledge Base by Anirudh Rathi on 8/24/2019 10:59:09 PM

Symptoms

Users lose access to phpMyAdmin and the following error is printed in the tomcat-stdOut.log file located in <APPIAN_HOME>/logs directory:

ERROR com.appiancorp.common.config.AbstractConfiguration - Error decrypting conf.password.PhpMyAdmin.USER_BASED_LOGIN_TOKEN. Reset system configuration passwords using conf/passwords.properties to fix this issue. Returning null. com.appiancorp.suiteapi.common.exceptions.AppianException: Error decrypting configuration value. (APNX-1-4210-002)
com.appiancorp.suiteapi.common.exceptions.AppianException: Error decrypting configuration value. (APNX-1-4210-002)
...
Caused by: java.lang.IllegalStateException: Missing authentication token.

Cause

The error relates to having problem with expiring phpMyAdmin authentication token. The above issue occurs when the user session times out.

Action

The affected user should logout and login back in to start a new user session.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: August 2019

Tags: database, authentication

DRAFT KB - XXXX Users lose access to phpMyAdmin due to missing authentication token

Anirudh Rathi — Sat, 24 Aug 2019 22:58:49 GMT

Revision 2 posted to Appian Knowledge Base by Anirudh Rathi on 8/24/2019 10:58:49 PM

Symptoms

Users lose access to phpMyAdmin and the following error is printed in the tomcat-stadOut.log file located in <APPIAN_HOME>/logs directory:

ERROR com.appiancorp.common.config.AbstractConfiguration - Error decrypting conf.password.PhpMyAdmin.USER_BASED_LOGIN_TOKEN. Reset system configuration passwords using conf/passwords.properties to fix this issue. Returning null. com.appiancorp.suiteapi.common.exceptions.AppianException: Error decrypting configuration value. (APNX-1-4210-002)
com.appiancorp.suiteapi.common.exceptions.AppianException: Error decrypting configuration value. (APNX-1-4210-002)
...
Caused by: java.lang.IllegalStateException: Missing authentication token.

Cause

The error relates to having problem with expiring phpMyAdmin authentication token. The above issue occurs when the user session times out.

Action

The affected user should logout and login back in to start a new user session.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: August 2019

Tags: database, authentication

DRAFT KB - XXXX Users lose access to phpMyAdmin due to missing authentication token

Anirudh Rathi — Sat, 24 Aug 2019 22:58:15 GMT

Revision 1 posted to Appian Knowledge Base by Anirudh Rathi on 8/24/2019 10:58:15 PM

Symptoms

Users lose access to phpMyAdmin and the following error is printed in the tomcat-stadOut.log file located in <APPIAN_HOME>/logs directory:

[ContainerBackgroundProcessor[StandardEngine[Catalina]]] ERROR com.appiancorp.common.config.AbstractConfiguration - Error decrypting conf.password.PhpMyAdmin.USER_BASED_LOGIN_TOKEN. Reset system configuration passwords using conf/passwords.properties to fix this issue. Returning null. com.appiancorp.suiteapi.common.exceptions.AppianException: Error decrypting configuration value. (APNX-1-4210-002)
com.appiancorp.suiteapi.common.exceptions.AppianException: Error decrypting configuration value. (APNX-1-4210-002)

...

Caused by: java.lang.IllegalStateException: Missing authentication token.

Cause

The error relates to having problem with expiring phpMyAdmin authentication token. The above issue occurs when the user session times out.

Action

The affected user should logout and login back in to start a new user session.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: August 2019

Tags: database, authentication