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This issue has been resolved in an Appian hotfix/new Appian version. Please apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.
The following warning message appears in the application server log every time service accounts authenticate. This can be confusing when seen multiple times in the application logs.
WARN com.appiancorp.suiteapi.security.auth.AuthenticationProviderWrapper - Empty SCS key returned. <API user> will not be able to access Secure Credential Store.
The logging has been improved so that this warning message is not logged for service accounts. This issue has been addressed via AN-141740 in the following hotfixes/versions:
Appian 19.3 Hotfix Package B
Appian 19.2 Hotfix Package D
Apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.
This article applies to Appian 19.2 and 19.3.
Last Reviewed: October 2019