KB-2013 FAQ for restoring from a backup in Appian Cloud

Maggie Deppe-Walker — Thu, 15 Jan 2026 06:42:52 GMT

Current Revision posted to Appian Knowledge Base by Maggie Deppe-Walker on 1/15/2026 6:42:52 AM

Purpose

The purpose of this article is to answer common questions relating to the process of restoring a site to a backup in Appian Cloud. This article refers to this activity as a 'reversion'.

Table of Contents:

How is data stored in Appian Cloud backed up?
What changes are made when a site is reverted?
What is the process to revert to a backup?

How is data stored in Appian Cloud backed up?

See the documentation for details on how Appian Cloud data is backed up. These backups are automatically performed by taking snapshots of the entire customer site on a regular schedule. A snapshot is a complete copy of the site at a specific point in time, which includes not only the environment data at that point in time, but also the version and hotfix the site was running. Customers may also request an on-demand backup to be taken at a specific date and time at an additional cost, coordinated through the Appian Account Executive.

What changes are made when a site is reverted?

Appian Cloud follows a similar backup strategy to the one documented here. It is important to note that when an Appian Cloud site is reverted to a backup, everything in the environment will be reverted to ensure consistency. This includes any data in the environment and the default business database, as well as the Appian version and configurations. It is not supported to change the Appian version to an earlier version independently from the data that was on the site at the time of the backup.

What is the process to revert to a backup?

Identify the date and time that you would like the site to be reverted to. Appian Support will review and evaluate if a suitable backup is available. Note: On-demand reversions also have an additional cost that need to be coordinated through the Appian Account Executive.
Coordinate a maintenance window to revert the site with Appian Technical Support through a support case. After maintenance completes, the site will be running on the selected snapshot.

Affected Versions

This article applies to all versions of Appian Cloud.

Last Reviewed: October 2019

Tags: backup, Cloud, reversion

KB-2013 FAQ for restoring from a backup in Appian Cloud

Rebecca Jonas — Mon, 04 Nov 2019 19:56:22 GMT

Revision 18 posted to Appian Knowledge Base by Rebecca Jonas on 11/4/2019 7:56:22 PM

Purpose

The purpose of this article is to answer common questions relating to the process of restoring a site to a backup in Appian Cloud. This article refers to this activity as a 'reversion'.

Table of Contents:

How is data stored in Appian Cloud backed up?
What changes are made when a site is reverted?
What is the process to revert to a backup?

How is data stored in Appian Cloud backed up?

What changes are made when a site is reverted?

What is the process to revert to a backup?

Identify the date and time that you would like the site to be reverted to. Appian Support will review and evaluate if a suitable backup is available. Note: On-demand reversions also have an additional cost that need to be coordinated through the Appian Account Executive.
Coordinate a maintenance window to revert the site with Appian Technical Support through a support case. After maintenance completes, the site will be running on the selected snapshot.

Affected Versions

This article applies to all versions of Appian Cloud.

Last Reviewed: October 2019

Tags: backup, Cloud, reversion

DRAFT KB-XXXX FAQ for restoring from a backup in Appian Cloud

Parmida Borhani — Thu, 31 Oct 2019 22:15:44 GMT

Revision 17 posted to Appian Knowledge Base by Parmida Borhani on 10/31/2019 10:15:44 PM

Purpose

The purpose of this article is to answer common questions relating to the process of restoring a site to a backup in Appian Cloud. This article refers to this activity as a 'reversion'.

Table of Contents:

How is data stored in Appian Cloud backed up?
What changes are made when a site is reverted?
What is the process to revert to a backup?

How is data stored in Appian Cloud backed up?

What changes are made when a site is reverted?

What is the process to revert to a backup?

Identify the date and time that you would like the site to be reverted to. Appian Support will review and evaluate if a suitable backup is available. Note: On-demand reversions also have an additional cost that need to be coordinated through the Appian Account Executive.
Coordinate a maintenance window to revert the site with Appian Technical Support through a support case. After maintenance completes, the site will be running on the selected snapshot.

Affected Versions

This article applies to all versions of Appian Cloud.

Last Reviewed: October 2019

Tags: backup, Cloud, reversion

DRAFT KB-XXXX FAQ for restoring from a backup in Appian Cloud

Parmida Borhani — Thu, 31 Oct 2019 22:14:35 GMT

Revision 16 posted to Appian Knowledge Base by Parmida Borhani on 10/31/2019 10:14:35 PM

Purpose

The purpose of this article is to answer common questions relating to the process of restoring a site to a backup in Appian Cloud. This article refers to this activity as a 'reversion'.

Table of Contents:

How is data stored in Appian Cloud backed up?
What changes are made when a site is reverted?
What is the process to revert to a backup?

How is data stored in Appian Cloud backed up?

What changes are made when a site is reverted?

What is the process to revert to a backup?

Identify the date and time that you would like the site to be reverted to. Appian Support will review and evaluate if a suitable backup is available. Note: On-demand reversions also have an additional cost that need to be coordinated through the Appian Account Executive.
Coordinate a maintenance window with Appian Technical Support through a support case to revert the site. After maintenance completes, the site will be running on the selected snapshot.

Affected Versions

This article applies to all versions of Appian Cloud.

Last Reviewed: October 2019

Tags: backup, Cloud, reversion

DRAFT KB-XXXX FAQ for restoring from a backup in Appian Cloud

Parmida Borhani — Thu, 31 Oct 2019 22:12:54 GMT

Revision 15 posted to Appian Knowledge Base by Parmida Borhani on 10/31/2019 10:12:54 PM

Purpose

The purpose of this article is to answer common questions relating to the process of restoring a site to a backup in Appian Cloud. This article refers to this activity as a 'reversion'.

Table of Contents:

How is data stored in Appian Cloud backed up?
What changes are made when a site is reverted?
What is the process to revert to a backup?

How is data stored in Appian Cloud backed up?

What changes are made when a site is reverted?

Appian Cloud follows a similar backup strategy to the one documented here. It is important to note that when an Appian Cloud site is reverted to a backup, everything in the environment will be reverted to ensure consistency. This includes any data in the environment and the default business database, as well as the Appian version and configurations. It is not supported to change the Appian version independently from the data that was on the site at the time of the backup.

What is the process to revert to a backup?

Identify the date and time that you would like the site to be reverted to. Appian Support will review and evaluate if a suitable backup is available. Note: On-demand reversions also have an additional cost that need to be coordinated through the Appian Account Executive.
Coordinate a maintenance window with Appian Technical Support through a support case to revert the site. After maintenance completes, the site will be running on the selected snapshot.

Affected Versions

This article applies to all versions of Appian Cloud.

Last Reviewed: October 2019

Tags: backup, Cloud, reversion

DRAFT KB-XXXX FAQ for restoring from a backup in Appian Cloud

Tom Ryan — Thu, 31 Oct 2019 16:00:53 GMT

Revision 14 posted to Appian Knowledge Base by Tom Ryan on 10/31/2019 4:00:53 PM

Purpose

The purpose of this article is to answer common questions relating to the process of restoring a site to a backup in Appian Cloud. This article refers to this activity as a 'reversion'.

Table of Contents:

How is data stored in Appian Cloud backed up?
What is reverted?
What is the process to revert to a backup?

How is data stored in Appian Cloud backed up?

What is reverted?

Appian Cloud follows a similar backup strategy to the one documented here. It is important to note that when an Appian Cloud site is reverted to a backup, everything in the environment will be reverted to ensure consistency. This includes any data in the environment and the default business database, as well as the Appian version and configurations. It is not supported to change the Appian version independently from the data that was on the site at the time of the backup.

What is the process to revert to a backup?

Identify the date and time that you would like the site to be reverted to. Appian Support will review and evaluate if a suitable backup is available. Note: On-demand reversions also have an additional cost that need to be coordinated through the Appian Account Executive.
Coordinate a maintenance window with Appian Technical Support through a support case.

Affected Versions

This article applies to all versions of Appian Cloud.

Last Reviewed: October 2019

Tags: backup, Cloud, reversion

DRAFT KB-XXXX FAQ for restoring from a backup in Appian Cloud

Tom Ryan — Thu, 31 Oct 2019 15:59:26 GMT

Revision 13 posted to Appian Knowledge Base by Tom Ryan on 10/31/2019 3:59:26 PM

Purpose

The purpose of this article is to answer common questions relating to the process of restoring a site to a backup in Appian Cloud. This article refers to this activity as a 'reversion'.

Table of Contents:

How is data stored in Appian Cloud backed up?
What is reverted?
What is the process to revert to a backup?

How is data stored in Appian Cloud backed up?

What is reverted?

Appian Cloud follows a similar backup strategy to the one documented here. It is important to note that when an Appian Cloud site is reverted to a backup, everything in the environment will be rolled back to ensure consistency. This includes environment data as well as the Appian version and configurations. It is not supported to change the Appian version independently from the data that was on the site at the time of the backup.

What is the process to revert to a backup?

Identify the date and time that you would like the site to be reverted to. Appian Support will review and evaluate if a suitable backup is available. Note: On-demand reversions also have an additional cost that need to be coordinated through the Appian Account Executive.
Coordinate a maintenance window with Appian Technical Support through a support case.

Affected Versions

This article applies to all versions of Appian Cloud.

Last Reviewed: October 2019

Tags: backup, Cloud, reversion

DRAFT KB-XXXX FAQ for restoring from a backup in Appian Cloud

Tom Ryan — Thu, 31 Oct 2019 15:58:45 GMT

Revision 12 posted to Appian Knowledge Base by Tom Ryan on 10/31/2019 3:58:45 PM

Purpose

The purpose of this article is to answer common questions relating to the process of restoring a site to a backup in Appian Cloud. This article refers to this activity as a 'reversion'.

Table of Contents:

How is data stored in Appian Cloud backed up?
What is reverted?
What is the process to revert to a backup?

How is data stored in Appian Cloud backed up?

See the documentation for details on how Appian Cloud data is backed up. These backups are automatically performed by taking snapshots of the entire customer site on a regular schedule. A snapshot is a complete copy of the site at a specific point in time, which includes not only the environment data at that point in time, but also the version and hotfix the site was running. Customers may also request a planned backup to be taken at a specific date and time at an additional cost, coordinated through the Appian Account Executive.

What is reverted?

Appian Cloud follows a similar backup strategy to the one documented here. It is important to note that when an Appian Cloud site is reverted to a backup, everything in the environment will be rolled back to ensure consistency. This includes environment data as well as the Appian version and configurations. It is not supported to change the Appian version independently from the data that was on the site at the time of the backup.

What is the process to revert to a backup?

Identify the date and time that you would like the site to be reverted to. Appian Support will review and evaluate if a suitable backup is available. Note: On-demand reversions also have an additional cost that need to be coordinated through the Appian Account Executive.
Coordinate a maintenance window with Appian Technical Support through a support case.

Affected Versions

This article applies to all versions of Appian Cloud.

Last Reviewed: October 2019

Tags: backup, Cloud, reversion

DRAFT KB-XXXX FAQ for restoring from a backup in Appian Cloud

Parmida Borhani — Wed, 30 Oct 2019 23:37:05 GMT

Revision 11 posted to Appian Knowledge Base by Parmida Borhani on 10/30/2019 11:37:05 PM

Purpose

The purpose of this article is to answer common questions relating to the process of restoring from a backup in Appian Cloud. This article refers to this activity as a 'reversion'.

Table of Contents:

How is data stored in Appian Cloud backed up?
What is reverted?
What is the process to revert to a backup?

How is data stored in Appian Cloud backed up?

See the documentation for details on how Appian Cloud data is backed up. These backups are performed by taking snapshots of the customer site(s). A snapshot is a complete copy of the site at a specific point in time, which includes not only the environment data, but also the version and hotfix the site was running at that point in time. Customers may also request a planned backup to be coordinated at a specific date and time at an additional cost, coordinated through the Appian Account Executive.

What is reverted?

Appian Cloud follows a similar backup strategy to the one documented here. It is important to note that when reverting to a backup, everything including environment data and site version will be rolled back to ensure consistency. It is not possible to just change the Appian version independently from the data that was on the site at the time of the backup.

What is the process to revert to a backup?

Identify the date and time that you would like the site to be reverted to. Appian Support will review and evaluate if a sufficient backup is available. Note: Reversions also come at an additional cost that need to be coordinated through the Appian Account Executive. The exception to this is when the reversion relates to an underlying issue caused by the Appian platform and is not a fault of the customer.
Coordinate a two hour maintenance window with Appian Technical Support through a support case.

Affected Versions

This article applies to all versions of Appian Cloud.

Last Reviewed: October 2019

Tags: backup, Cloud, reversion

DRAFT KB-XXXX FAQ for restoring from a backup in Appian Cloud

Parmida Borhani — Wed, 30 Oct 2019 23:33:36 GMT

Revision 10 posted to Appian Knowledge Base by Parmida Borhani on 10/30/2019 11:33:36 PM

Purpose

The purpose of this article is to answer common questions relating to the process of restoring from a backup in Appian Cloud. This article refers to this activity as a 'reversion'.

Table of Contents:

How is data stored in Appian Cloud backed up?
What is reverted?
What is the process to revert to a backup?

How is data stored in Appian Cloud backed up?

What is reverted?

What is the process to revert to a backup?

Identify the date and time that you would like the site to be reverted to. Appian Support will review and evaluate if a sufficient backup is available. Note: Most reversions need to be purchased through your Account Executive. The only exception to this is if the reason for reverting relates to an underlying issue with the Appian platform.
Coordinate a two hour maintenance window with Appian Technical Support through a support case.

Affected Versions

This article applies to all versions of Appian Cloud.

Last Reviewed: October 2019

Tags: backup, Cloud, reversion

DRAFT KB-XXXX FAQ for restoring from a backup in Appian Cloud

Parmida Borhani — Wed, 30 Oct 2019 23:31:47 GMT

Revision 9 posted to Appian Knowledge Base by Parmida Borhani on 10/30/2019 11:31:47 PM

Purpose

The purpose of this article is to answer common questions relating to the process of restoring from a backup in Appian Cloud. This article refers to this activity as a 'reversion'.

Table of Contents:

How is data stored in Appian Cloud backed up?
What is reverted?
What is the process to revert to a backup?

How is data stored in Appian Cloud backed up?

What is reverted?

What is the process to revert to a backup?

Identify the date and time that you would like the site to be reverted to. Appian Support will review and evaluate if a sufficient backup is available. Note: Most reversions need to be purchased through your Account Executive. The only exception to this is if the reason for reverting relates to an underlying issue with the Appian platform.
Coordinate a two hour maintenance window with Appian Technical Support through a support case.

Affected Versions

This article applies to all versions of Appian Cloud.

Last Reviewed: October 2019

Tags: backup, Cloud, reversion

DRAFT KB-XXXX FAQ for restoring from a backup in Appian Cloud

Parmida Borhani — Tue, 15 Oct 2019 05:15:14 GMT

Revision 8 posted to Appian Knowledge Base by Parmida Borhani on 10/15/2019 5:15:14 AM

Purpose

The purpose of this article is to answer common questions relating to the process of restoring from a backup in Appian Cloud. This article refers to this activity as a 'reversion'.

Table of Contents:

How is data stored in Appian Cloud backed up?
What is reverted?
What is the process to revert to a backup?

How is data stored in Appian Cloud backed up?

What is reverted?

What is the process to revert to a backup?

Identify the date and time that you would like the site to be reverted to. Appian Support will review and evaluate if a sufficient backup is available. Note: Most reversions need to be purchased through your Account Executive. The only exception to this is if the reason for reverting relates to an underlying issue with the Appian platform.
Coordinate a two hour maintenance window with Appian Technical Support through a support case.

Affected Versions

This article applies to all versions of Appian Cloud.

Last Reviewed: October 2019

Tags: backup, Cloud, reversion

DRAFT KB-XXXX FAQ for restoring from a backup in Appian Cloud

Parmida Borhani — Mon, 14 Oct 2019 02:55:17 GMT

Revision 7 posted to Appian Knowledge Base by Parmida Borhani on 10/14/2019 2:55:17 AM

Purpose

The purpose of this article is to answer common questions relating to the process of restoring from a backup in Appian Cloud. This article refers to this activity as a 'reversion'.

Table of Contents:

How is data stored in Appian Cloud backed up?
What are some examples where a reversion may be useful?
What is reverted?
What is the process to revert to a backup?

How is data stored in Appian Cloud backed up?

What are some examples where a reversion may be useful?

Reversions can be useful in many different scenarios. Some common examples are:

After an application deployment gone wrong
If a hotfix or new version of Appian introduces an issue (NOT SURE IF WE WANT THIS IN HERE, SOUNDS BAD).

What is reverted?

What is the process to revert to a backup?

Identify the date and time that you would like the site to be reverted to. Appian Support will review and evaluate if a sufficient backup is available. Note: Most reversions need to be purchased through your Account Executive. The only exception to this is if the reason for reverting relates to an underlying issue with the Appian platform.
Coordinate a two hour maintenance window with Appian Technical Support through a support case.

Affected Versions

This article applies to all versions of Appian Cloud.

Last Reviewed: October 2019

Tags: backup, Cloud, reversion

DRAFT KB-XXXX FAQ for restoring from a backup in Appian Cloud

Parmida Borhani — Mon, 14 Oct 2019 02:50:57 GMT

Revision 6 posted to Appian Knowledge Base by Parmida Borhani on 10/14/2019 2:50:57 AM

Purpose

The purpose of this article is to answer common questions relating to the process of restoring from a backup in Appian Cloud. This article refers to this activity as a 'reversion'.

Table of Contents:

How is data stored in Appian Cloud backed up?
What are some examples where a reversion may be useful?
What is reverted?
What is the process to revert to a backup?

How is data stored in Appian Cloud backed up?

What are some examples where a reversion may be useful?

Reversions can be useful in many different scenarios. Some common examples are:

After an application deployment gone wrong
If a hotfix or new version of Appian introduces an issue (NOT SURE IF WE WANT THIS IN HERE, SOUNDS BAD).

What is reverted?

What is the process to revert to a backup?

Identify the date and time that you would like the site to be reverted to.
Coordinate a two hour maintenance window with Appian Technical Support.

Affected Versions

This article applies to all versions of Appian Cloud.

Last Reviewed: October 2019

Tags: backup, Cloud, reversion

DRAFT KB-XXXX FAQ for restoring from a backup in Appian Cloud

Parmida Borhani — Mon, 14 Oct 2019 02:50:31 GMT

Revision 5 posted to Appian Knowledge Base by Parmida Borhani on 10/14/2019 2:50:31 AM

Purpose

The purpose of this article is to answer common questions relating to the process of restoring from a backup in Appian Cloud. This article refers to this as a 'reversion'.

Table of Contents:

How is data stored in Appian Cloud backed up?
What are some examples where a reversion may be useful?
What is reverted?
What is the process to revert to a backup?

How is data stored in Appian Cloud backed up?

What are some examples where a reversion may be useful?

Reversions can be useful in many different scenarios. Some common examples are:

After an application deployment gone wrong
If a hotfix or new version of Appian introduces an issue (NOT SURE IF WE WANT THIS IN HERE, SOUNDS BAD).

What is reverted?

What is the process to revert to a backup?

Identify the date and time that you would like the site to be reverted to.
Coordinate a two hour maintenance window with Appian Technical Support.

Affected Versions

This article applies to all versions of Appian Cloud.

Last Reviewed: October 2019

Tags: backup, Cloud, reversion

DRAFT KB-XXXX FAQ for reverting to a backup in Appian Cloud

Parmida Borhani — Mon, 14 Oct 2019 02:46:15 GMT

Revision 4 posted to Appian Knowledge Base by Parmida Borhani on 10/14/2019 2:46:15 AM

Purpose

The purpose of this article is to provide details around common questions relating to reversions in Appian Cloud.

Table of Contents:

How is data stored in Appian Cloud backed up?
What are some examples where a reversion may be useful?
What is reverted?
What is the process to revert to a backup?

How is data stored in Appian Cloud backed up?

What are some examples where a reversion may be useful?

Reversions can be useful in many different scenarios. Some common examples are:

After an application deployment gone wrong
If a hotfix or new version of Appian introduces an issue (NOT SURE IF WE WANT THIS IN HERE, SOUNDS BAD).

What is reverted?

What is the process to revert to a backup?

Identify the date and time that you would like the site to be reverted to.
Coordinate a two hour maintenance window with Appian Technical Support.

Affected Versions

This article applies to all versions of Appian Cloud.

Last Reviewed: October 2019

Tags: backup, Cloud, reversion

DRAFT KB-XXXX FAQ for reverting to a backup in Appian Cloud

Parmida Borhani — Mon, 14 Oct 2019 02:45:53 GMT

Revision 3 posted to Appian Knowledge Base by Parmida Borhani on 10/14/2019 2:45:53 AM

The purpose of this article is to provide details around common questions relating to reversions in Appian Cloud.

Table of Contents:

How is data stored in Appian Cloud backed up?
What are some examples where a reversion may be useful?
What is reverted?
What is the process to revert to a backup?

How is data stored in Appian Cloud backed up?

What are some examples where a reversion may be useful?

Reversions can be useful in many different scenarios. Some common examples are:

After an application deployment gone wrong
If a hotfix or new version of Appian introduces an issue (NOT SURE IF WE WANT THIS IN HERE, SOUNDS BAD).

What is reverted?

What is the process to revert to a backup?

Identify the date and time that you would like the site to be reverted to.
Coordinate a two hour maintenance window with Appian Technical Support.

Affected Versions

This article applies to all versions of Appian Cloud.

Last Reviewed: October 2019

Tags: backup, Cloud, reversion

DRAFT KB-XXXX Reverting to a backup in Appian Cloud

Parmida Borhani — Mon, 14 Oct 2019 02:43:18 GMT

Revision 2 posted to Appian Knowledge Base by Parmida Borhani on 10/14/2019 2:43:18 AM

Purpose

This article covers details around reverting to a backup in Appian Cloud.

How is data stored in Appian Cloud backed up?

What are some examples where a reversion may be useful?

Reversions can be useful in many different scenarios. Some common examples are:

After an application deployment gone wrong
If a hotfix or new version of Appian introduces an issue (NOT SURE IF WE WANT THIS IN HERE, SOUNDS BAD).

What is reverted?

What is the process to revert to a backup?

Identify the date and time that you would like the site to be reverted to.
Coordinate a two hour maintenance window with Appian Technical Support.

Affected Versions

This article applies to all versions of Appian Cloud.

Last Reviewed: October 2019

Tags: backup, Cloud, reversion

DRAFT KB-XXXX Reverting to a backup in Appian Cloud

Parmida Borhani — Mon, 14 Oct 2019 02:42:49 GMT

Revision 1 posted to Appian Knowledge Base by Parmida Borhani on 10/14/2019 2:42:49 AM

Purpose

This article covers details around reverting to a backup in Appian Cloud.

How is data stored in Appian Cloud backed up?

What are some examples where a reversion may be useful?

Reversions can be useful in many different scenarios. Some common examples are:

After an application deployment gone wrong
If a hotfix or new version of Appian introduces an issue (NOT SURE IF WE WANT THIS IN HERE, SOUNDS BAD).

What is reverted?

What is the process to revert to a backup?

Identify the date and time that you would like the site to be reverted to.
Coordinate a two hour maintenance window with Appian Technical Support.

Affected Versions

This article applies to all versions of Appian Cloud.

Last Reviewed: October 2019

Tags: backup, Cloud, reversion