KB-2049 "Invalid Security Token" reported in service manager log

Parmida Borhani — Mon, 06 Jan 2020 01:52:57 GMT

Current Revision posted to Appian Knowledge Base by Parmida Borhani on 1/6/2020 1:52:57 AM

Symptoms

In the service_manager.log file located in <APPIAN_HOME>/logs/, the following warning is present:

com.appian.komodo.gateway.handler.codec.SecurityTokenDecoder - Invalid Security Token.

Cause

There are two potential causes that could result in this warning message:

This issue can be caused by the circumstances outlined in KB-1823 where the appian.sec security token located in <APPIAN_HOME>/conf is missing, or has been altered.
This warning can appear when a port scanner, or some other process connects to the Appian engine ports. The warning appears because the scanner or process connecting to the port does not have or does not send a valid security token at the beginning of its connection.

Note: For the 2nd cause listed above, the invalid security token warning message can be disregarded. The following documentation provides additional details about the security token.

Action

To address issues with the security token being modified or deleted, follow the procedures outlined in KB-1823 to either copy the security token from a backup directory, or to generate a new security token.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: January 2020

Tags: application server, upgrade, infrastructure, service manager

DRAFT KB-XXXX "Invalid Security Token" reported in service manager log

James Lee — Fri, 03 Jan 2020 12:52:42 GMT

Revision 7 posted to Appian Knowledge Base by James Lee on 1/3/2020 12:52:42 PM

Symptoms

In the service_manager.log file located in <APPIAN_HOME>/logs/, the following warning is present:

com.appian.komodo.gateway.handler.codec.SecurityTokenDecoder - Invalid Security Token.

Cause

There are two potential causes that could result in this warning message:

This issue can be caused by the circumstances outlined in KB-1823 where the appian.sec security token located in <APPIAN_HOME>/conf is missing, or has been altered.
This warning can appear when a port scanner, or some other process connects to the Appian engine ports. The warning appears because the scanner or process connecting to the port does not have or does not send a valid security token at the beginning of its connection.

Note: For the 2nd cause listed above, the invalid security token warning message can be disregarded. The following documentation provides additional details about the security token.

Action

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: January 2020

Tags: application server, upgrade, infrastructure, service manager

DRAFT KB-XXXX "Invalid Security Token" reported in service manager log

James Lee — Fri, 03 Jan 2020 12:52:33 GMT

Revision 6 posted to Appian Knowledge Base by James Lee on 1/3/2020 12:52:33 PM

Symptoms

In the service_manager.log file located in <APPIAN_HOME>/logs/, the following warning is present:

com.appian.komodo.gateway.handler.codec.SecurityTokenDecoder - Invalid Security Token.

Cause

There are two potential causes that could result in this warning message:

This issue can be caused by the circumstances outlined in KB-1823 where the appian.sec security token located in <APPIAN_HOME>/conf is missing, or has been altered.
This warning can appear when a port scanner, or some other process connects to the Appian engine ports. The warning appears because the scanner or process connecting to the port does not have or does not send a valid security token at the beginning of its connection.

Note: For the 2nd cause listed above, the invalid security token warning message can be disregarded. The following documentation provides additional details about the security token.

Action

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: January 2019

Tags: application server, upgrade, infrastructure, service manager

DRAFT KB-XXXX "Invalid Security Token" reported in service manager log

James Lee — Fri, 03 Jan 2020 12:49:16 GMT

Revision 5 posted to Appian Knowledge Base by James Lee on 1/3/2020 12:49:16 PM

Symptoms

In the service_manager.log file located in <APPIAN_HOME>/logs/, the following warning is present:

com.appian.komodo.gateway.handler.codec.SecurityTokenDecoder - Invalid Security Token.

Cause

There are two potential causes that could result in this warning message:

This issue can be caused by the circumstances outlined in KB-1823 where the secur.
This warning can appear when a port scanner, or some other process connects to the Appian engine ports. The warning appears because the scanner or process connecting to the port does not have or does not send a valid security token at the beginning of its connection.

Note: For the 2nd cause listed above, the invalid security token warning message can be disregarded. The following documentation provides additional details about the security token.

Action

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: January 2019

Tags: application server, upgrade, infrastructure, service manager

DRAFT KB-XXXX "Invalid Security Token" reported in service manager log

James Lee — Fri, 03 Jan 2020 12:48:46 GMT

Revision 4 posted to Appian Knowledge Base by James Lee on 1/3/2020 12:48:46 PM

Symptoms

In the service_manager.log file located in <APPIAN_HOME>/logs/, the following warning is present:

com.appian.komodo.gateway.handler.codec.SecurityTokenDecoder - Invalid Security Token.

Cause

There are two potential causes that could result in this warning message:

This issue can be caused by the circumstances outlined in KB-1823.
This warning can appear when a port scanner, or some other process connects to the Appian engine ports. The warning appears because the scanner or process connecting to the port does not have or does not send a valid security token at the beginning of its connection.

Note: For the 2nd cause listed above, the invalid security token warning message can be disregarded. The following documentation provides additional details about the security token.

Action

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: January 2019

Tags: application server, upgrade, infrastructure, service manager

DRAFT KB-XXXX "Invalid Security Token" reported in service manager log

James Lee — Fri, 03 Jan 2020 02:18:40 GMT

Revision 3 posted to Appian Knowledge Base by James Lee on 1/3/2020 2:18:40 AM

Symptoms

In the service_manager.log file located in <APPIAN_HOME>/logs/, the following warning is present:

com.appian.komodo.gateway.handler.codec.SecurityTokenDecoder - Invalid Security Token.

Cause

There are two potential causes that could result in this warning message:

This warning can appear when the security token has been modified or deleted. In particular, it happens when the security token has been changed after starting Service Manager, causing the engines to refuse the connection with the application server. This cause will be accompanied by the application server failing to start.
This warning can appear when a port scanner, or some other process connects to the Appian engine ports. The warning appears because the scanner or process connecting to the port does not have or does not send a valid security token at the beginning of its connection.

Note: For the 2nd cause listed above, the invalid security token warning message can be disregarded. The following documentation provides additional details about the security token.

Action

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: January 2019

Tags: application server, upgrade, infrastructure, service manager

DRAFT KB-XXXX "Invalid Security Token" reported in service manager log

James Lee — Tue, 31 Dec 2019 17:50:18 GMT

Revision 2 posted to Appian Knowledge Base by James Lee on 12/31/2019 5:50:18 PM

Symptoms

In the service_manager.log file located in <APPIAN_HOME>/logs/, the following warning is present:

com.appian.komodo.gateway.handler.codec.SecurityTokenDecoder - Invalid Security Token.

Cause

There are two potential causes that could result in this warning message:

This warning can appear when the security token has been modified or deleted. In particular, it happens when the security token has been changed after starting Service Manager, causing the engines to refuse the connection with the application server. This cause will be accompanied by the application server failing to start.
This warning can appear when a port scanner, or some other process connects to the Appian engine ports. The warning appears because the scanner or process connecting to the port does not have or does not send a valid security token at the beginning of its connection.

Note: For the 2nd cause listed above, the invalid security token warning message can be disregarded. The following documentation provides additional details about the security token.

Action

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: January 2019

Tags: application server, upgrade, infrastructure, service manager

DRAFT KB-XXXX "Invalid Security Token" reported in service manager log

James Lee — Tue, 03 Dec 2019 02:37:48 GMT

Revision 1 posted to Appian Knowledge Base by James Lee on 12/3/2019 2:37:48 AM

Symptoms

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Cause

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The cause is concise and does not disclose more information than absolutely necessary.
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This issue has been reported to the Appian Product Team. The reference number for this issue is AN-XXXXX.
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This issue has been addressed via AN-XXXXX in Appian X.X Hotfix Package X.
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This use case has been incorporated in the following versions/hotfixes:
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Action

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Apply the latest hotfix to your Appian installation.
Upgrade to the latest version of Appian.
Apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

If there is a product issue with Engineering that is open and a workaround for that issue exists, include it in the Action section until the fix is available. After the fix is made available, use that as a workaround instead.

Otherwise, the content in this section should wholly solve a customer’s issue without producing any undesirable side effects. If there is at least one valid action that doesn’t cause undesirable side effects, all other actions with negative side effects should go in the Workaround section.

If there is no action or workaround that resolves the issue, use the following language:

There is no action or workaround currently available for this issue. If you are facing this issue, please open a support case with Appian.

Workaround

This section is optional and should only be used as an alternative action if there is a massive technical debt associated with performing the action in the above section for customers (such as upgrading). It can also be used if there is a solution to the issue in the article but is more inconvenient to implement or it causes other undesirable behavior and wouldn’t warrant being an action.

Affected Versions

This section includes any relevant version information for Appian or other third/party configurations. Some examples of valid affected versions are as follows:

This article applies to all versions of Appian.
This article applies to Appian 7.11 and later.
This article applies to Appian 16.2 and earlier.
This article applies to Appian 7.11 and 16.1.
This article applies to Appian 16.1, 16.2, and 16.3.
This article applies to all versions of Appian from Appian 7.10 to Appian 16.2.
This article applies to all versions of Appian using JBoss EAP 6.4.9 as an application server and Internet Explorer 9 as a web browser.
This article applies to all versions of Appian Cloud.

Last Reviewed: Month YYYY